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1.9 Based on 109 reviews
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  • Customers like
    • Bus drivers attitude 4
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    • Bus driver attitude to me 7
    • Customer service 5
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  • Greyhound
  • 2 days ago
  • #852295

Worst experience ever! It's not Christmas or middle of something summer... going to Los Angeles & stuck in Sacramento at 2:20 am.. been here since 9:30 pm. There has been no announcements made it on the status of our bus. I didn't pay 128 dollars to sit in a bus station and be over 3 hours late to my destination. Is this how you'd like to be treated?? Add comment

I've been taking their buses for a few years since I have family in the United-States, and people always take a few minutes to go to the bathroom. Today, after my border check I quickly went to the bathroom and went I got out, I saw the bus leaving-without me. Now, I have often taken that bus and the drivers wait or knock on the doors just to make sure they have everyone. I was left stranded at the borders, a family member had to come pick me... Read more

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I had a total delay of 10 hours before reaching my destination. I only got a refund of 80 dollars because my delay was not longer than the total of my trip, which was 16 hours to start with. They would not refund my phone costs even though that came to a total of 34 dollars because the employee was incredibly slow. The employees at the station were incredibly unfriendly and don't care AT ALL about the customers. They were giving me a massive... Read more

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AROUND THE 13TH OF MARCH 2016 I ORDERED 4 SEPERATE E TICKETS TO COMPLETE A TRIP WITH ME AND MY BROTHER AND RIGHT BEFORE THE TRIP STARTED I HAD SOME MEDICAL ISSUES WITH MY LEGS AS A RESULT ON RECIEVING SSDA AND VA BENEFITS MONTHLY.I PAID A TOTAL OF $567.50 FOR ALL 4 E TICKETS PLUS I SPENT A TOTAL OF $30.95 ON FAXES AND USPS PRIORITY MAIL TO SEE THEY GOT THE PROPER MEDICAL RECORDS PROVING MY CONDITION IS PERMANENT!THEY HAVE YET TO REFUND MY... Read more

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Driver Terry Griffith was supposed to leave TN at 6:10. She sat on the bus until 6:40 before allowing us on. When someone asked when she would open the door, she replied "When I'm good and ready". Two stops later, Terry said we had 10 minutes to stretch instead of the usual 15 because she was behind schedule. She started to close the door and a man told her the last passenger was still in the reststop bathroom. She said "Thats not my problem... Read more

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Grey hound has consistently *** me over every trip I take. For instance in New york's port authority I have been told "directly to Rochester" then spend 30 minutes in Syracuse making my arrival time significantly longer. Not only that the bus drivers and people who work at the station are never on the SAME PAGE. How hard would it be for greyhound to organize it's self? This business needs a reboot. I should not have to sit and wait 30 minutes at... Read more

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Bus drivers with the worst attitudes!! No concern to elderly and nasty mouth to the younger folks. Will never go Greyhound again!! Add comment

Greyhound Phoenix Arizona 2115 East buckeye road charles s aka carlos as he said on intercom very rude individual he is African-American male in his 60's don't know if he was having a bad day but you don't bring personal life to work & treat paying customers like *** I was raised to respect my elders I just lost respect for you asked you a question acted like I didn't exist gave me smartass remark you don't even have respect for yourself I know... Read more

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thirty-five minutes late from tampa to orlando Add comment

There's a gray haired women on the ticket counter in Phoenix,az on 24th & Buckeye rd. This women is insulting, debasing, disrespectful, conniving, rude etc. Get rid of her NOW!!! Add comment

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