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1.8 Based on 121 reviews
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  • Customers like
    • Bus drivers attitude 5
    • Cheap 2
    • Price 2
  • Customers don't like
    • Bus driver attitude to me 7
    • Bad service 6
    • Customer service 5
  • From mobile
  • 11 hours ago
  • #890735

Bad service. Bud was broken in the middle of road. The substitute bus did not arrive after waiting for two hours.

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i recently road the greyhound and the driver that dropped use off at the Atlanta terminal threw my bran new bag into the street braking the wheels and the primary zipper. the staff at the Atlanta terminal (were i spent 8 hours at waiting for my next bus btw) told me i had to report it at the destination terminal. well my destination terminal was a burger king. so i call there customer service and they told me to fill out the claim form on the... Read more

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  • From mobile
  • 2 days ago
  • #889345

Got rerouted in St Louis for over booking today then they reprinted my ticket and I have to show ID what this is *** very disappointed in you

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Was just gonna take a quick trip to visit my brother in Holland MI. So we took the bus heading to Chicago. The second bus driver that came on duty that switched with the first driver in Lansing had no ide where he was going and made a huge circle to get to the station in Grand Rapids. And while he finally pulls up to the parking spot, he figured the side of the bus is too narrow for the passenger with the wheelchair to get off, so he decided to... Read more

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I have to say that I was very disappointed on my "Greyhound" trip this past week... I booked a fully refundable round-trip ticket from SYR to NYC online through the Greyhound website. I had not traveled on a bus in almost 40 years, but the rates were too good to pass up and the buses looked great... I printed my ticket at home and both the tickets were labeled "Priority Seating", but the only the return was marked "Trailways"... I assumed this... Read more

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We are now an hour late because 3 Greyhound employees can't figure out how to work the lift. Every driver has been extremely rude as well. Never choose Greyhound ever!

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Spent over an hour on hold. Requested refund - they didn't respond until 4 months later to say they denied the request. I called after getting their denial letter, they said they would mail a check and I would receive in 7 - 14 business days. 3 days short of an entire month later, no refund. I call to ask, they tell me I called a month later than I actually did and I have the phone records to prove it. Then they told me "it's in the mail" - then... Read more

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I was trying to get my daughter from Minnesota home to Ga. She fell asleep and missed her bus in Atlanta. She was told she had to pay $20 re-scheduling fee to catch the next bus home but she had to pay in CASH! My daughter had no money so we tried to pay the $20 over the phone to the bus station attendant....no deal. So I call customer service and plead my daughters situation to no avail. I was told we could wire her the money to Western union... Read more

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Booked a trip from Atlanta GA to Toledo Ohio...the bus was late leaving Atlanta, we were suppose to leave @ 6:30 am and arrive in Toledo @ 10:30pm...didnt get to Toledo until 12:30am..it was freezing cold on the bus, I caught a cold and had to see a doctor...never EVA will I ride Greyhound again...the bus drivers got really bad attitudes and threathen to put people off the bus and call police on people then announce they will not refund your... Read more

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Not really sure what the fat turds name was but biggest waste of space POS I can across in a while. I have a 3 month old baby girl. She was crying for a part of the trip. Anyone that has a child knows, sometimes babies will cry and it takes time to clam them down. The driver was a ***, using the speaker to ask me to stop the baby's crying. I responded with , no I want my baby to be in pain, screaming and crying (sarcastically) you f***ing... Read more

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