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Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.

In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.
Please try to contact Greyhound Customer Service directly prior to posting any complaints on this site.

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Greyhound Reviews

Enelrash
Greyhound takes the cake for worst customer service. It must be part of the job description.
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I traveled on the Greyhound on April 3rd from Grambling, Louisiana on April 3rd, 2012. I had a layover that night in Jackson, MS. We left around the scheduled time, but about 5 min...

#316789
May 05, 2012
35

Saria Mark
Greyhound steals peoples money
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I am utterly in shock how I have been treated with a simple matter with Greyhound. Since December I have been trying to get my money back from them for a refundable ticket. It has ...

#315842
May 01, 2012
46

Anonymous
Greyhound Employees....Horrible Social Skills!!!
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I had a very poor experience recently with Greyhound Bus Services. On journey, which required travel of approximately 14 hours, I discovered how Greyhound employees treat their pa...

#314055
Apr 23, 2012
104

DAsAngel
Greyhound delays cause extra 16 hours on bus
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I purchased a ticket online for my son to go from WV to WY. The bus was to leave at 10:15 am on Tuesday, April 17th, 2012. The trip was supposed to take 2 days and almost 10 hours....

#313294
Apr 19, 2012
102

KRoberts
Greyhound ticket policy
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

My name is Kadrice O. Roberts. On 08Jul2011 I originally purchased 2 tickets over the phone with a Greyhound agent with my Visa debit departing from Merced, CA on 20Nov11 to Newark...

#310569
Apr 07, 2012
148

Sighwren
Greyhound - Driver left my 15 yr. child behind, alone in Denver!
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

My 15yr ol daughter went to her Grandmothers house in the Pueblo area of Colorado for spring break. Her grandmother put her on a Greyhound bus for home on Saturday March 31, 2012. ...

#309438
Apr 02, 2012
214

Josephse...
Greyhound - Class action lawsuit
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

On october 1,2011 i was packed for my much needed trip to texas the last two years not to mention the day of and day before our family laid my grandmother to rest the day of my gra...

#308527
Mar 29, 2012
196

Greyhoun...
Never use Greyhound .com
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I needed to book a business trip and it seemed Greyhound was the most direct route. I booked online (non-refundable) and when I went to my local station to get the ticket the rep ...

#307697
Mar 26, 2012
191

Verita
Greyhound harassment
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I paid $565 to travel greyhound for two months with the discovery pass. I am so very sorry I ever considered buying this. EVERY EMPLOYEE I had any interaction with would be fired i...

#306368
Mar 20, 2012
239

Kingofroo
Greyhound & US Airways Are Just Fine
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I read many negative comments about both of these companies, how badly they suck @ customer service, rudeness, filth, uncaring, sucky service, etc. You name it and someone has writ...

#305330
Mar 16, 2012
223

Anonymous
Greyhound - Shouting at passengers
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

Good day, My daughter was travelling from Cape Town to JHB on Tuesday the 13th, when the bus stopped to collect people she and her fiance got of for a smoke, standing close to the ...

#305229
Mar 16, 2012
225

Shan0103...
Greyhound - Lost my package and ignore my efforts to recover it.
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

In January I had a package shipped from Jackson, MS to Dallas, TX. It didn't arrive at the time promised. After several misleading phone calls and trips to Greyhound, I was tol...

#305034
Mar 15, 2012
210

Gspaho1013
Greyhound awful customer service
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I purchased 4 Greyhound tickets on January 27, 2012 to use on February 9th. I called the following Monday and cancelled the ticket since it hadn't processed yet. I was told I would...

#302373
Mar 05, 2012
272

Anonymous
Don't Ride Greyhound
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

This happened about 5 years ago. After arriving in Chicago from California on AMTRAK, I was attempting to get to Cincinnati, OH. Since there was no train to Cincy on that day, I ...

#302212
Mar 04, 2012
280

Unhappyc...
Greyhound
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I purchased a ticket online bound for Hagerstown from DC. When I got to Baltimore to transfer. I was told that the bus no longer goes to Hagerstown. Why I wasn't told when I p...

#299609
Feb 23, 2012
264

Maxxmint
Greyhound Bus driver Bender was a huge ***.
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

This was almost two years ago but to this day that *** still *** me off. I was travelling from texas to DC. I had to transfer buses 4 times and I was a bit nervous about rid...

#296588
Feb 13, 2012
234

Vjd1990
Greyhound is terrible. USE MEGABUS INSTEAD.
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

In November of 2011 I took a Greyhound bus from Bridgeport, Connecticut to Asheville, North Carolina. This had been my very first time using a bus line, and naturally I was very sc...

#296396
Feb 12, 2012
406

Anonymous
Shame on you, Greyhound Bus Lines!
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I had a horrible experience with Greyhound this Saturday which I would like to share here.. It was absolutely outrageous. I had a reserved ticket which I purchased online about a w...

#293040
Jan 30, 2012
412

Mjukes
Greyhound -only way
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

My family lives in Oshawa and I go to school in London. Greyhound seems to be the only way for me to travel to and from on weekends. I have used Greyhound about five times since mo...

#292972
Jan 30, 2012
356

Anonymous
Greyhound - RUDE and BAD TEMPER
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

My friend was coming to visit me, I called him to let him know that I was going to be in the next town up, the bus was supposed to stop at this stop and I guess he was notified and...

#290960
Jan 22, 2012
333

Civilmad
Greyhound Bus jip me out of $24.00
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

The ticket agent at the Greyhound Bus station in Detroit, say I could get the senior discount and the Army discount round trip from Detroit to Washington, D.C. I had to buy a one ...

#290028
Jan 18, 2012
336

Anonymous
NO RESPECT FOR CONSUMERS AT Greyhound
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

For starters every driver except 2 were rude, offensive, and disrespectful. Drivers would not answer any questions or give an explanation as to what was going on. We were delayed 3...

#289080
Jan 14, 2012
328

Anonymous
Greyhound - Paid for ticket at 711
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I paid for a ticket at a 711 and something didn't print right there I called and they said it would be fine and then I went to charlettesville va they put me on a bus but once ...

#288883
Jan 13, 2012
353

ThisisFlip
Greyhound
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I left Tacoma, Wa on Greyhound @ 0855 on 12-30-11 - final destination St George, UT. I was due into St George @ 1425 on 12-31-11. After leaving Boise, Id our bus died in a small to...

#286339
Jan 04, 2012
369

Anonymous
Greyhound
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

Mailed out a package out of greenfield mass it was a farmhouse crock they lost it for over a month and finally traced it and it was all broken up had ins. on it now after it been h...

#284862
Dec 29, 2011
263

Anonymous
Greyhound is a scam
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I bought a ticket to take a Greyhound bus ticket from Rawlins WY, to Rock Springs WY. I got there twenty minutes early. no bus, waited til half an hour after the scheduled arrival ...

#284362
Dec 27, 2011
373

Amilie
Greyhound bus travel - a sad adventure
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

My daughter and I thought it would be an adventure to take a greyhound bus several states away. Yes, it was an adventure! It started with the bus being an hour late, progressed t...

#284254
Dec 27, 2011
406

Anonymous
Greyhound rip-off
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I booked a return trip Toronto-Brantford (on-line) for my son. I was horrified to find out that I was charged an additional $19.00 "Gift Ticket Fee" since I am not the traveller. T...

#283004
Dec 21, 2011
374

Chris Fo...
Greyhound - Screwed me over
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

I ordered a print at home ticket online. When I ordered the ticket, I was not near a printer so I assumed I could reprint the ticket at a later date. It is important to note that y...

#282320
Dec 17, 2011
359

Greyhoun...
Greyhound : 3 hr delay for broken wiper arm
5.0 P.O. Box 660362 DallasTX75266-0362 214-849-8966 http://www.greyhound.com/home/en/ContactUs.aspx

My daughter is on a bus from Kelowna BC to Ontario, wiper arm broke in Golden BC, they sat for 3 hrs waiting for repair, weather was clear, they missed connecting bus in Calgary an...

#282168
Dec 17, 2011
375
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