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  • Customers like
    • Bus drivers attitude 4
    • Cheap 2
    • Overall service outside chicago 1
  • Customers don't like
    • Bus driver attitude to me 6
    • Customer service 4
    • Dirty and unsafe bus depots 4

Went online to book a trip from New Haven, Ct, to Boston, MA. $26 quote non refundable dollars to a MasterCard, with Greyhound. During the scavenger hunt to get the best rates possible, a printed copy, option or will call digital, I mean why go online at all if they are just going to deny my smartphone version of the ticket? And send me away with no solution. Other than buying another 26 ticket,... Read more

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I recently contacted greyhound down in Texas about an exchange time on my ticket and spoke with hector, I was unaware that greyhound has so many new rules now, had I known that I was gonna pay almost $30 for a ticket that I cannot use is very ridiculous. I used to always use this service for transportation. It used to be where if you missed your bus, you could catch the next one now you have to... Read more

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***WARNING*** if you are planning to take a trip on this cheap company please read this review. You'd rather walk from Dallas to Chicago than riding on of their buses. I bought a ticket from El paso TX to Ciudad Juarez for 10:45pm. I arrived to the station 10:00pm and I was informed that the bus already left and the next bus will be the next morning 8:00am My obvious question was how is it... Read more

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I’m very disappointed with my multiple experiences when using Greyhound as my form of transportation during travel. The customer service for one is horrible, and this behavior is evident at each terminal. I think Greyhound should implement training on customer service which is essential to any business that wants to KEEP its current customers, and gain new ones. Not only is the customer service... Read more

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One of the worst services in the world… This is amazing, this is the first time I ride a bus… We have listened the “Greyhound” brand so many times that we wrongly consider the service was excellent. Traveling from Lubbock to EL Paso Texas, a 6 hrs trip took me 14!!!. The bus broke down and after 8 hours they could not send a bus to pick us up. My husband drove from El Paso to pick me up…. First... Read more

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I am highly disappointed with Greyhound. I was traveling to visit a family member from Pittsburgh, PA to Binghamton, NY. We made one rest stop the entire way up there, along with two layovers that were absolutely miserable. There was no food available other than tiny gas station stores. There was terrible wifi and no charging stations on the buses. We were promised frequent rest stops, decent... Read more

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Stanfield, OR to Little Rock, AR. I scheduled trip and paid for tickets 5 hours in advance. Everything was actually very pleasant until I reached my first transfer in Denver, CO. After was due to be an hour delay, we was informed our driver was sick and being flown in. We were delayed from 8:20am til 2:45pm. Second part of trip was pleasant as bus driver was professional yet very friendly. ... Read more

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I purchased a refundable ticket from Greyhound easily on line, but when I asked for the refund I was put on hold for half an hour. I was told that I would need to mail a paper copy of a ticket I downloaded electronically from their site to a refund center in Dallas because there was no on-line system for processing refunds. I paid a handsome extra price for the privilege of a refundable ticket... Read more

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I left out of Detroit at 12:15 on Dec. 29th to Charleston. I was sitting up front with my daughter who is 5. We were talking at a reasonable level when the driver gets my attention to tell me to have my daughter nit talk so much and to be quiet. Mind you we were having a normal conversation. The roads are not bad. I could understand if she needed concentration but to tell us to not talk so much... Read more

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  • From mobile
  • Greyhound
  • Dec 29, 2015
  • #760001

I had the worse travel with greyhound . First the bus were two hours late connection and then when i got to orlando the ground crew took it upon himself to take my bag off the bus and throw it on the ground .when i said something to him about my bag he came all up in my face being rude. I will never take grey hpund again.Also the driver was very rude. Add comment

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