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  • 7 hours ago
  • Ground Transportation - Trains, Buses
  • Mountain View, California
  • 2

Your ticket purchasing system via Greyhound's web site and refund policies is Greyhound's virtual "licence to steal" from many of your unwary consumers. I remember a time before the internet a person purchased a ticket at the counter they were refundable and transferable. Thieves is all you are now. Worse as a matter of fact. You steal while were looking right at you as your policy hand cuffs us... Read more

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Greyound is the worst. Thats it . its my last time using this company. I bought my ticket online. Had it on my cellphone like all other company do. Give them the confirmation number . They say they can find me. I was suppose to leave at 4:40 and arrived at 8:10. Now i have t leave at 8 and arrived at 3pm. You guys are really unprofessional. Add comment

Greyhound bus left me at the rest stop. TWO HOURS AGO, and I'm still waiting for them to send someone!! Add comment

  • Dec 06
  • Ground Transportation - Trains, Buses
  • Brentwood, Tennessee
  • Bus Ride
  • 44
  • REVIEW RATING 4/5

I got on a Greyhound on Saturday 12/5 and it also happened to be my birthday. I started in Lagrange, GA to Indianapolis. The whole trip was absolutely horrible! No one seems to know anything about customer service and they (management and drivers) act like they want Greyhound to go out of business. I was treated like a child by one driver who demanded I get off of my cellphone even though I was... Read more

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  • Dec 01
  • Ground Transportation - Trains, Buses
  • Bus Service
  • 36
  • REVIEW RATING 4/5

I took the greyhound yesterday, IT WAS TERRIBLE! From Chicago to St. Louis is 4 hours, the trip made numerous of stops so the trip was going to be 6 hours. I'm fine with the trip being longer because it is a bus, speed limits are different and they make stops. My trip was supposed to be from 3:00 pm-9:40 pm, I didn't get to St. Louis until 12:00 am. This was a HUGE INCONVENIENCE. My bus already... Read more

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Taking bus from Ithaca to NYC. First off, bus was late almost an hour. Everyone waiting and no one to ask for help. Called customer service. They didn't know where the bus was and couldn't help. So the gave me another number. On hold for another 25 minutes. Gave up once bus finally came. Once on bus, outlets not working. Wifi not working. No wonder all the bad reviews. Never again Greyhound Add comment

  • Nov 24
  • Ground Transportation - Trains, Buses
  • Boston, Massachusetts
  • Website Access
  • 28
  • REVIEW RATING 4/5

Agreed, every time I have an issue with buying tickets on Greyhound's website it is an absolute nightmare to try to navigate through customer service... 30+ minute wait times, only to be transferred to another line with a longer wait time & ultimately no resolution... I don't think I've ever actually had anything solved successfully through their customer service, ever. I always just give up... Read more

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  • Nov 16
  • Ground Transportation - Trains, Buses
  • Copperas Cove, Texas
  • Bus Travel
  • 1
  • 1
  • 45
  • REVIEW RATING 4/5

Greyhound was the worst travel experience I've ever had terrible customer service every bus was late every driver was rude rude rude and layover after layover and it was not cheap I would advise people to not ever deal with greyhound they lie and u get treated like garbage no matter who u r for a big old price tag of 320$ fromlasvegas to texas and wfmharmt was supposed to take 1day and 22hours... Read more

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  • Nov 13
  • Ground Transportation - Trains, Buses
  • Philadelphia, Pennsylvania
  • Bus Service
  • 4
  • 4
  • 55
  • REVIEW RATING 5/5

It was so horrible I wouldn't refer my dog to get transferred from state to state by grayhound. Leaving Minnesota on Tuesday November the 11th 2014 our bus driver wiper blades went out on top of having a white out, we seat at a gas station waiting for help for God knows how long. So I finally make it to chicago bus terminal to only find out I missed my bus now I must wait 5 hours for the... Read more

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  • Nov 02
  • Ground Transportation - Trains, Buses
  • Drivers
  • 35
  • REVIEW RATING 3/5

First of all, the website did not work and the customer service answer line was NEVER answered during business hours. The company cares nothing about their users. If possible, avoid using Greyhound for any needs. I have used Greyhound many times over the years out of necessity, not due to their quality service. As an experienced rider, I warn you to avoid them if you want to avoid rudeness,... Read more

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