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1.8 Based on 113 reviews
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  • Customers like
    • Bus drivers attitude 5
    • Cheap 2
    • Price 2
  • Customers don't like
    • Bus driver attitude to me 7
    • Bad service 6
    • Customer service 5

Hello, On Wednesday, May 25, 2016 I was scheduled to take a bus from Columbus, Ohio to Baltimore, MD with a transfer at Pittsburgh. I am a dental resident at The Ohio State University and this was my first time (And now definitely the last) using Greyhound. My bus was scheduled to leave at 5am for which I reported at the bus station at 4:15am. The staff at the counter were so rude and uninterested with what was going on and has a first time... Read more

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June 17, 2016 Confirmation # 9027512301 Email= youngl55@yahoo.com My son, Justin Gurley, called me at 317pm to tell me the bus had to stop and fix the door because it broke open while they were diving. Then the bus driver tied the door shut. Upon getting back on the road the bus was hit by a car and he did not know if they were Dead or alive. The car was on its side. I then asked if he was ok. He said he was ok but was shaken up and that a lady... Read more

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l have used Greyhound the last 7 yrs, probably longer than the extremely rude, drunk guy who was loading my bus from DC to New York has been working for Greyhound. For starters, you shouldn't drink at your job; this guy was smelling of alcohol. He treated me with disrespect and used discriminatory language at me, the kind of language that should get him and Greyhound sued for discrimination. There are many bus options between DC abd New York. So... Read more

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Just got on this greyhound bus. Last few seats at the back. My friend and I made our way to back. One double seat left now this seat would have been a fantastic seat for people with no legs!!!!! As this seat was jammed up against the one in front. The rude female attendant came up. We complained we couldn't sit there she said well u can get next bus and talk to the manager. A male attendant came to the back and proceeded to try and move the seat... Read more

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You know what's more stressful than the employees here. The answer is nothing. No one is educated or can help you in any way. *** every one who is employeed by grey hound. Everyone around me was cracked out and wanted everything I bought. Huge waste of time. Dirty dirty dirty *** place

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Ref no 90190789. I wish i could have taken a video of this incident. I purchased my ticket way in advance and I thought I could save my ticket on my smart phone but they want paper tickets like the worst third world country. I had a little bit of time to get a printed ticket but clerk was unable to track my ticket even after showing her all the proof on my phone. She decided to help me by talking to the driver about the situation who kept... Read more

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On April 24 my daughter and I had the misfortune of taking one of your busses from New York City to Utica New York. Ground in dirt around the seat legs and an overpowering stench coming from the toilets that had a lot of customers covering their faces. Unbelievable I also had the misfortune of having to use the facilities. Retched. Overpowering gross gross gross. And then we had to spend more than an hour at the Albany bus station . Filthy! The... Read more

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Bus is over an hour late, Wilmington to Dover. Service sucks

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Worst experience ever! It's not Christmas or middle of something summer... going to Los Angeles & stuck in Sacramento at 2:20 am.. been here since 9:30 pm. There has been no announcements made it on the status of our bus. I didn't pay 128 dollars to sit in a bus station and be over 3 hours late to my destination. Is this how you'd like to be treated??

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I've been taking their buses for a few years since I have family in the United-States, and people always take a few minutes to go to the bathroom. Today, after my border check I quickly went to the bathroom and went I got out, I saw the bus leaving-without me. Now, I have often taken that bus and the drivers wait or knock on the doors just to make sure they have everyone. I was left stranded at the borders, a family member had to come pick me... Read more

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