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  • Customers like
    • Bus drivers attitude 4
    • Cheap 2
    • That i could purchase online 1
  • Customers don't like
    • Bus driver attitude to me 7
    • Customer service 5
    • Extremely long delay 4

My bus was scheduled to leave at 4:35 bus don't pull off till 5:30 this is some *** and asked multiple times what was goin on who was assisting us ain't keep having a attitude with me cause my bus is a hour late and had no answers for me but we are cleaning the bus Smfh Add comment

Non refundable ticket my *** Take your custimers money and cant reprint a ticket at the station? Weak excuse for thevery Never again, have fun going out of business. Uber this. Add comment

Chat Conversation Start FEB 11TH, 7:34PM To: Greyhound Customer Service Supervisor RE: Greyhound ticket confirmation # 8138794301, schedule GLI0255 This is a complaint. I have already submitted the on-line Greyhound survey, but I decided to elaborate the details apart from the 300 word your survey form. I purchased a one-way ticket to travel from Oneonta, NY to Worcester, MA from Adirondack Trailways on 2/10/2016. I was advised that I would have to transfer to a greyhound bus in Albany, NY and that I would need to to go to the... Read more

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I was travelling from Sault St Mario Ont to Ottawa ...the trip for Sault Ste Marie was just great ..Getting to Sudbury ...our luggage was transfer to another bus ..mind ended up in Toronto instead of cost me 36.00$ dollars ...just leave the station come home and when they found it and another 18.00$ dollars to go get it ... The driver looked at me and couldn't care less...and there was senior ppl on the bus and he didn't even have a step for them smile, and we ask for heat and he delected us ...I will fight to get that 36.00$... Read more

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I purchased a cross country ticket for my son to go from nh to georgia in a weekend trip. The trip went well until he got ro Virginia where there was a 3 hour delay due to a bus driver being late after finally gettimg On the bus and arriving in Atlanta GA my son called me in tears saying that the last bus to thomasville left on schedule At 415 pm. He waited in line in the scariest bus station for them to tell Him he was beat until the next afternoon! A 19 hour wait! He was issued a ticket for that bus and a food voucher for 7.50. He was not... Read more

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As i am writing this we're traveling with no air conditioning. The bathroom smells like a *** fest and we're packed in like sardines. The staff was very rude i haven't took greyhound since i was in the military I'll never take greyhound again. Add comment

I recently experienced the worst Greyhound experience as of March 26 to today. My bus schedule trip was from Jacksonville, FL to Petersburg, VA and when we arrived to Fayetteville, NC , some of us were asked to board another bus headed to Petersburg ALTHOUGH my trip said we’d only be riding the same bus the whole trip. With the unknown bus switch, they failed to transfer the bags to the other bus. I was only given a claim ticket to get my bags in my final destination Petersburg, VA. Greyhound lost my luggage and gave me the ULTIMATE runaround... Read more

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I recently took greyhound from Carbondale,Il to Portland,Or for a spring break trip. The trip to Portland was pleasant, no delays and arrived an hour late. On the way back it was a completely different story. I left on Tuesday afternoon hoping to be home on Thursday at 8pm. Because of a winter storm in Wyoming, we had to reroute. Upon arriving to Grand Junction,Colorado, we were informed that I-70 was closed due to a winter storm. We basically sat in the station for 6hrs until we were given hotel rooms for the night. The next day, we drove to... Read more

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I do not know how this bus swrvice even exists , Greyhoind sucks *** its the worst experience ive ever had in 34 years of traveling , 2 day delay ive been sleeping in a bus station for 43 hours due to greyhounds epic fails , DONT NOT EVER USE GREYHOUND , YOUR BETTER OFF WALKING !!!!!!## THEY TOOK MY $$ NEVER REFUND AFTER THEY LEFT ME STRANDED IN 16° weather outside for 9 hours now back inside for another 14 hours after i waited a whole day before that . No1 is helping id *** on greyhounds owners grave if i knew where to go !!!!!! Read more

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I am not here to *** about schedules or fare cost (as advertised). I am here to complain about their business practices. They are deceptive and they have no remorse about it. I booked a one way trip for my brother three days in advance. The cost was $20 for a 150 mile trip. No complaints here. He showed up one in advance to get the ticket in hand and could not produce the confirmation number that was that should have been visible in the confirmation email that I forwarded to him. I blamed him for being email illeterate. I called to... Read more

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