Greyhound Complaints and Reviews

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Greyhound
Main address: P.O. Box 660362 75266-0362 Dallas TX
214-849-8966, , http://www.greyhound.com/home/en/CustomerAssistanceRequest.aspx
  • 302+10 mobile complaints
  • $60.5K claimed losses
  • $194 average
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  • From mobile
  • Greyhound
  • 16 hours ago
  • by anonymous
  • #562590

Taking bus from Ithaca to NYC. First off, bus was late almost an hour. Everyone waiting and no one to ask for help. Called customer service. They didn't know where the bus was and couldn't help. So the gave me another number. On hold for another 25 minutes. Gave up once bus finally came. Once on bus, outlets not working. Wifi not working. No wonder all the bad reviews. Never again Greyhound Add comment

     

  • 2 days ago
  • Ground Transportation - Trains, Buses
  • Boston, Massachusetts
  • Website Access
  • 6

Agreed, every time I have an issue with buying tickets on Greyhound's website it is an absolute nightmare to try to navigate through customer service... 30+ minute wait times, only to be transferred to another line with a longer wait time & ultimately no resolution... I don't think I've ever actually had anything solved successfully through their customer service, ever. I always just give up... Read more

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  • Nov 16
  • Ground Transportation - Trains, Buses
  • Copperas Cove, Texas
  • Bus Travel
  • 1
  • 1
  • 22

Greyhound was the worst travel experience I've ever had terrible customer service every bus was late every driver was rude rude rude and layover after layover and it was not cheap I would advise people to not ever deal with greyhound they lie and u get treated like garbage no matter who u r for a big old price tag of 320$ fromlasvegas to texas and wfmharmt was supposed to take 1day and 22hours... Read more

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  • Nov 13
  • Ground Transportation - Trains, Buses
  • Philadelphia, Pennsylvania
  • Bus Service
  • 4
  • 4
  • 40

It was so horrible I wouldn't refer my dog to get transferred from state to state by grayhound. Leaving Minnesota on Tuesday November the 11th 2014 our bus driver wiper blades went out on top of having a white out, we seat at a gas station waiting for help for God knows how long. So I finally make it to chicago bus terminal to only find out I missed my bus now I must wait 5 hours for the... Read more

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  • Nov 02
  • Ground Transportation - Trains, Buses
  • Drivers
  • 22

First of all, the website did not work and the customer service answer line was NEVER answered during business hours. The company cares nothing about their users. If possible, avoid using Greyhound for any needs. I have used Greyhound many times over the years out of necessity, not due to their quality service. As an experienced rider, I warn you to avoid them if you want to avoid rudeness,... Read more

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  • Nov 01
  • Ground Transportation - Trains, Buses
  • Leawood, Kansas
  • Driver
  • 1
  • 1
  • 32

The driver for the Cleveland bound bus leaving Columbus on November 1st 2014 at 5:10 am was extremely rude and unprofessional to put it mildly. I observed him deliberately intimidate and threaten two female passengers until they boarded the bus in tears and visibly shaken. I witnessed two of the baggage handlers exibit similar behavior. Obviously Greyhound management has no requirement or policy... Read more

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  • Oct 31
  • Ground Transportation - Trains, Buses
  • Bus Ticket
  • 25

I bought a ticket Montreal-New York back and forth. On the way to new-York it was fine, The seat was not confortable but at least we were on time. On the way back we had ticket for 1030PM departure from NYC et Montreal. After 40 minutes late for the 1030PM boarding, we asked to a GH employee what was going on. They told us that there was no 1030PM departure...only the midnight one. The GH... Read more

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On a bus right now traveling from Claremont, Ca to Las Vegas, Nv. and the electric plugs do not work. Schedule # 6006. Now in Riverside, Ca. Vernell McNeal 702-712-5274 Add comment

Worst company ever dealt with.bus late so kicked us out.cold outside and said even if it was 30 below would do the same.lots of seniors and would not garrauntee connections.what a joke co. . Add comment

     

  • Oct 27
  • Ground Transportation - Trains, Buses
  • Bus Ticket
  • 36

Greyhound is the worst company I have ever dealt with in my life. Extremely rude, obscene employees. They extort you with their rates when they suddenly "can't find" your advance purchased ticket and make you pay 3 times as much for a new one on the spot. No one listens to you. I had a supervisor literally laugh in my face when I was trying to report my problem. They clearly don't care about... Read more

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