We bought a ticket from mesa to kingman az for our 13 year old son to meet his grandma in kingman. We, along with other passengers sat in mesa waiting for the bus to
phoenix that was due to arrive at 10:55am, at about 11:10am, i asked the stupid lady who was working, when the bus would be here?, she said it was running late so a
shuttle would be taking everyone to
phoenix. At 11:45am, i asked again, when would the bus or
shuttle be here, she said soon. The
shuttle arrived at 11:55am and i mentioned that the bus from
phoenix was scheduled to leave at 12:01pm and she told me and everyone else that was expected to get on the 12:01pm bus that not to worry, the bus would be waiting for them. I sent my son on this
shuttle, provided by
greyhound and he was on his way. About 45 minutes later i get a call from my son, he said, there was no bus in
phoenix waiting for them and they told him the next bus would be at 9pm and he would have to wait. Thank god, i wasnt far and was able to go and get him.
Greyhound would not refund our
money and we are out 75 dollars.
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