Greyhound Complaints and Reviews

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Greyhound
Main address: P.O. Box 660362 75266-0362 Dallas TX
214-849-8966, , http://www.greyhound.com/home/en/CustomerAssistanceRequest.aspx
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  • Sep 14
  • Ground Transportation - Trains, Buses
  • Rude Drivers
  • 44
  • REVIEW RATING 4/5

Trip was an Express from Chicago to Atlanta. First drive took all tickets and on gave re-boarding passes. When we switched drivers, he would not accept passes. They tried to charge for the continuation of the ride. This bus line should be called Ghetto Bus Lines. The place is run like a prison and remember the customer is always wrong. No one has responsibilty for anything and when you ask... Read more

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I purchased a on-line ticket to Los Angeles,Ca from Sacramento,Ca 9/13/14 .My bus was late (8:10 am) by 2 hrs. Very un professional.Then they want to charge $15 for your 2bag!!*** really...This is my last time..period Add comment

  • Sep 12
  • Ground Transportation - Trains, Buses
  • New Orleans, Louisiana
  • Late Bus
  • 30
  • REVIEW RATING 4/5

Our bus from New Orleans bound for SWLa was scheduled to depart at 12:45 pm. It is now 1:15 & we are just NOW leaving the terminal. Our bus driver was 20 minutes late,pulled up in a cab & actually waited for another passenger to board. His inconsideration & lack of concern for us passengers who were here on time, us passengers who have connecting busses that we now may very well miss... Read more

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  • Sep 10
  • Ground Transportation - Trains, Buses
  • Bellevue, Washington
  • Bus Ticket
  • 27
  • REVIEW RATING 4/5

Coming from Florida bus over an hour late to pick us up. When driver arrives he looks at my ticket and tells me he's not gonna make it Gainesville in time for me to switch into the bus heading to Atlanta, Ga. So he walks off goes into the store without trying to help assist me in what's best and told me he don't know what to tell me here I'm standing in an unfamiliar place (truck stop at that). I... Read more

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  • Aug 27
  • Ground Transportation - Trains, Buses
  • Walnut Creek, California
  • 42
  • REVIEW RATING 4/5

I am posting my concern here as a warning for all people who plan to use Grayhound Bus Lines in the future. My brother is in Birmingham, AL, waiting for me to buy his ticket online for the bus, when he was asked to leave the premises if he doesn't have a ticket already. His phone is now dead and has no way to receive a confirmation number to even get into the building to get his ticket at the... Read more

Was this review helpful? 2 1

  • Aug 26
  • Ground Transportation - Trains, Buses
  • Mobile, Alabama
  • Service Failure
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

Failed to reach my destination, no refund, had to battle for a voucher, finally recieved that and now they have refused to honor the voucher. Greyhound devised a scenario where they collect my money but never provide the promised service. The definition of scam. Read more

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  • Aug 25
  • Ground Transportation - Trains, Buses
  • Ticket Refund
  • 41
  • REVIEW RATING 4/5

Paid for round trip ticket for 17 year old daughter. She was unable to get home because a portion of her ride home was just cancelled -- driver called in sick, no bus for TWO DAYS. They tried to exploit us by having us pay a big fee to put her on a different Greyhound bus that they said couldn't be part of her ticket because it was owned by a different person (scratch head). I had to drive to... Read more

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  • Aug 24
  • Ground Transportation - Trains, Buses
  • Plymouth Meeting, Pennsylvania
  • Late Bus
  • 34
  • REVIEW RATING 4/5

Horrible!!! Horrible everything!!!!!!!! It just makes more sense to risk using the china bus... Greyhound is ALWAYS late!!! from NYC TO silver spring MD it took 7 hours without traffic... Everyone is soooo rude... I promise this will be my last time using Greyhound... I mean a few times the bus is late u think... Well ok... But this is EVERY single time I take greyhound.. The driver is very rude... Read more

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  • Aug 04
  • Ground Transportation - Trains, Buses
  • Late Bus Arrival
  • 61
  • REVIEW RATING 4/5

Drivers rude. Miss the other buses. Didn't get the meal breaks. My daughter's boyfriend had to pay $60.00 for 3 transfers Because of greyhound being late and we missed the bus. Telling the people to get ready to board in 15 minutes and having to wait like 45 minutes to board. Ended up daughter's boyfriend paying almost $200.00 for a diffent bus co. to take us to some place else and having someone... Read more

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Driver left bags subside and proceeded to pull bus forward, running several pieces of luggage over.Phone and digital camera both ruined!! Add comment

 
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