• Sep 29
  • Ground Transportation - Trains, Buses
  • Rude Customer Service
  • 51
  • REVIEW RATING 4/5

First of all,customer service associates of Tyler Greyhound bus are usually very rude and don't like to listen to customers. They have the attitude that really disgust and this makes customers not to be happy with services offered.For example,forcing customers to buy tickets at the front desk.If you don't buy one from them and you come with online purchased ticket then you will always be the last... Read more

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  • Sep 23
  • Ground Transportation - Trains, Buses
  • Dallas, Texas
  • Grayhound Bus Service
  • 76
  • REVIEW RATING 4/5

The Greyhound bus station in Dallas Texas does NOT know how to do their job! I waited in line for my bus @2:20am to board @ 3:00am to Richmond Virginia. No one called my bus boarding on the speaker or in person, the sign that is supposed to tell you where to board was broken. I had no idea of course. I was getting worried but thought it must be behind. When I heard someone say that they were... Read more

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  • Sep 21
  • Shipping
  • Sacramento, California
  • Lost Baggage
  • 46
  • REVIEW RATING 4/5

I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and terminals. If I lost 1 single piece of freight, I'd be fired and likely sued. Greyhound has lost several of my bags during my miserable travels on their out dated and faulty equipment. Again, I'm a commercial driver. If my truck was leaking air at the rates their buses do, I would be... Read more

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  • Sep 18
  • Ground Transportation - Trains, Buses
  • Late Bus
  • 49
  • REVIEW RATING 4/5

My bus left 2hours late. The agents didn't have a clue as to what was going on. This was the Nashville terminal. I left on September 16, 2014. I made it to Atlanta Georgia, missed the connecting bus. I had to sit there until 6:30 am. That was September 17, 2014. I had to sit in Miami,Florida terminal until 12:30 pm.I finally made it to my destination on Thursday, September 18, 2014. I am... Read more

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  • Sep 14
  • Ground Transportation - Trains, Buses
  • Rude Drivers
  • 48
  • REVIEW RATING 4/5

Trip was an Express from Chicago to Atlanta. First drive took all tickets and on gave re-boarding passes. When we switched drivers, he would not accept passes. They tried to charge for the continuation of the ride. This bus line should be called Ghetto Bus Lines. The place is run like a prison and remember the customer is always wrong. No one has responsibilty for anything and when you ask... Read more

Was this review helpful? 1 0

I purchased a on-line ticket to Los Angeles,Ca from Sacramento,Ca 9/13/14 .My bus was late (8:10 am) by 2 hrs. Very un professional.Then they want to charge $15 for your 2bag!!*** really...This is my last time..period Add comment

  • Sep 12
  • Ground Transportation - Trains, Buses
  • New Orleans, Louisiana
  • Late Bus
  • 37
  • REVIEW RATING 4/5

Our bus from New Orleans bound for SWLa was scheduled to depart at 12:45 pm. It is now 1:15 & we are just NOW leaving the terminal. Our bus driver was 20 minutes late,pulled up in a cab & actually waited for another passenger to board. His inconsideration & lack of concern for us passengers who were here on time, us passengers who have connecting busses that we now may very well miss... Read more

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  • Sep 10
  • Ground Transportation - Trains, Buses
  • Bellevue, Washington
  • Bus Ticket
  • 32
  • REVIEW RATING 4/5

Coming from Florida bus over an hour late to pick us up. When driver arrives he looks at my ticket and tells me he's not gonna make it Gainesville in time for me to switch into the bus heading to Atlanta, Ga. So he walks off goes into the store without trying to help assist me in what's best and told me he don't know what to tell me here I'm standing in an unfamiliar place (truck stop at that). I... Read more

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  • Aug 27
  • Ground Transportation - Trains, Buses
  • Walnut Creek, California
  • 45
  • REVIEW RATING 4/5

I am posting my concern here as a warning for all people who plan to use Grayhound Bus Lines in the future. My brother is in Birmingham, AL, waiting for me to buy his ticket online for the bus, when he was asked to leave the premises if he doesn't have a ticket already. His phone is now dead and has no way to receive a confirmation number to even get into the building to get his ticket at the... Read more

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  • Aug 26
  • Ground Transportation - Trains, Buses
  • Mobile, Alabama
  • Service Failure
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

Failed to reach my destination, no refund, had to battle for a voucher, finally recieved that and now they have refused to honor the voucher. Greyhound devised a scenario where they collect my money but never provide the promised service. The definition of scam. Read more

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