Greyhound Complaints and Reviews

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Greyhound
Main address: P.O. Box 660362 75266-0362 Dallas TX
214-849-8966, , http://www.greyhound.com/home/en/CustomerAssistanceRequest.aspx
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  • Aug 01
  • Ground Transportation - Trains, Buses
  • Baltimore, Maryland
  • Transportation Refusal
  • 82

My daughter and her friend had tickets out of Baltimore today. They arrived 20 minutes early in order to make the bus. They stood in line to await boarding. They (and others) were told that there was no room for them on the bus even though they had tickets for the bus. They have now been told there is a nearly 5 hour wait for the next available bus although other buses will be traveling the same... Read more

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  • Aug 01
  • Ground Transportation - Trains, Buses
  • Bad Bus Ride
  • 28

No one would answer phones so I can buy ticket, and the bus ride was horrible from MD to Tn and on top of that the driver for the over night was all over the road, very rude. Now I'm trying to call again to get ticket for return and no one will answer phone. I think I will right to the papers and the better business burrow and also make complaints. I made complaint to Greyhound but nothing was... Read more

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  • Jul 26
  • Ground Transportation - Trains, Buses
  • Bus Service
  • 1
  • 1
  • 68

I am a very unhappy customer. Electric plugs not working so can't charge my device. Your internet is not working so can't use WiFi. The seat I am in moves forward and back and I'm not talking about its reclining position. The seat literally moves when it should be secured to the floor. The restrooms were discussing for a bus that was supposedly cleaned before we got on. The interior of the bus... Read more

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  • Jul 20
  • Transportation and Delivery
  • Bus Stop Location
  • 44

in HOBBS N.M. WE MISSED OUR BUS.REASON.LOCATION FOR BUS STOP WAS CHANGED, WITHOUT NOTIFICATION.WE HAD TO DRIVE TO CARLSBAD N.M. TO GET ON BUS BACK TO CALIF.THE DRIVER WAS RUDE. OUR TRIP FROM PHOENIX ARIZONA TO LA STATION.ARRIVED LATE AT LA. OUR BUS WAS ALREADY GONE. WE WERE DALAYED OVER ( 2-HOURS ).ALSO AT THE AVENAL STOP, A WOMAN AND HER CHILDREN WERE LEFT BEHIND BY PREVIOUS BUS.OUR DRIVER NAME... Read more

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I had mad the choice to book with grey hound and at first we had a decent bus that was updated out of LA area but then when we changed busses two of them broke down and we where delayed and then to be totally honest the bus was nasty and unsanitary we are paying a decent amount for these tickets and are traveling really far we deserve better conditions than these! Add comment

     

  • Jul 18
  • Ground Transportation - Trains, Buses
  • Dallas, Texas
  • Grayhound Bus Lines
  • 46

Today July 15,2014 Our bus arrived at 4:45 am in the Dallas bus terminal. The bus driver stated that there was a 2 hour layover, for us to get our own bags and have them with us. (I had never done that before. The baggage handlers probably were on break.) And that there was a McDonalds on the next block to eat and wait if we wanted. Myself and a Military customer named Wilson. That is all I got... Read more

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  • Jul 14
  • Transportation and Delivery
  • Grain Valley, Missouri
  • Greyhound Bus Service
  • 34

as the title says also the bus was 10 hours late plus a *** named virgal in Cincinnati was rude and wouldn't give us his supervisors name and walked away and refused to help us or answer questions what a *** he is. we will be coming for you hope I meet you in person I will tape you and send to all the media I can find. I will let every one know including any tv stations that will listen to me I... Read more

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On the bus now in Louisville Ky bus driver driving erratically swerving in and out of lanes , will not turn up air, its hot on a full bus, nasty attitude. This bus is rattling, hitting every groove in the road. This is the worse trip ever. Do not take greyhound bus from Chicago to Atlanta. #scared Add comment

     

  • Jul 10
  • Ground Transportation - Trains, Buses
  • Houston, Texas
  • Delayed Trip
  • 44

I travelled via Greyhound June 15, 2014 from Charlotte, NC to Wharton, TX and the first stop was Atlanta, GA –so far so good. After arriving in Atlanta, we had to wait about 1 ½ and when we finally boarded, we sat on the bus for at least an hour with no explanation (can you image sitting on a bus at the terminal for an hour) finally the driver came, boarded and said to us he was about to... Read more

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  • Jul 10
  • Transportation and Delivery
  • South Bend, Indiana
  • Customer Service
  • 48

Good morning, I am writing on behalf of my elderly father, who is now at the South Bend Indiana station. He has been there since 1pm yesterday (July 9th). He is currently traveling to Elyria, Ohio. He has used Greyhound six times in the last 3-4 months traveling back and forth to Elyria. This is the second time that he has had to stay overnight in a bus station. Both occurrences, he did... Read more

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