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1.8 Based on 131 reviews
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I have to say that I was very disappointed on my "Greyhound" trip this past week... I booked a fully refundable round-trip ticket from SYR to NYC online through the Greyhound website. I had not traveled on a bus in almost 40 years, but the rates were too good to pass up and the buses looked great... I printed my ticket at home and both the tickets were labeled "Priority Seating", but the only the return was marked "Trailways"... I assumed this... Read more

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We are now an hour late because 3 Greyhound employees can't figure out how to work the lift. Every driver has been extremely rude as well. Never choose Greyhound ever!

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Spent over an hour on hold. Requested refund - they didn't respond until 4 months later to say they denied the request. I called after getting their denial letter, they said they would mail a check and I would receive in 7 - 14 business days. 3 days short of an entire month later, no refund. I call to ask, they tell me I called a month later than I actually did and I have the phone records to prove it. Then they told me "it's in the mail" - then... Read more

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I was trying to get my daughter from Minnesota home to Ga. She fell asleep and missed her bus in Atlanta. She was told she had to pay $20 re-scheduling fee to catch the next bus home but she had to pay in CASH! My daughter had no money so we tried to pay the $20 over the phone to the bus station attendant....no deal. So I call customer service and plead my daughters situation to no avail. I was told we could wire her the money to Western union... Read more

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Booked a trip from Atlanta GA to Toledo Ohio...the bus was late leaving Atlanta, we were suppose to leave @ 6:30 am and arrive in Toledo @ 10:30pm...didnt get to Toledo until 12:30am..it was freezing cold on the bus, I caught a cold and had to see a doctor...never EVA will I ride Greyhound again...the bus drivers got really bad attitudes and threathen to put people off the bus and call police on people then announce they will not refund your... Read more

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Not really sure what the fat turds name was but biggest waste of space POS I can across in a while. I have a 3 month old baby girl. She was crying for a part of the trip. Anyone that has a child knows, sometimes babies will cry and it takes time to clam them down. The driver was a ***, using the speaker to ask me to stop the baby's crying. I responded with , no I want my baby to be in pain, screaming and crying (sarcastically) you f***ing... Read more

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Traveling from Boston to NYC. Have never withstood a more annoying experience in my life. Being late, 11 minutes passed scheduled departure, before anyone at the station or with the greyhound company thought to tell us what's going on. When asked, one employee just walked away. When prompted again by a customer someone finally said they'll be running a few late. Ya don't think. Eating food on the job, standing in the way of customers, moving... Read more

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I recently purchased a ticket for a friend. Sine the ticket was in the friends name but I was paying with my credit card I was charged an extra $20.00 as a gift surcharge. Trust me, riding was a last ditch resort and then to get ripped off having to pay a surcharge, there won't be anymore bus trips in the future. Greyhound should be thankful anyone wants to ride the bus. The bus stations are nasty and dangerous and the last time I personally... Read more

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Hello, On Wednesday, May 25, 2016 I was scheduled to take a bus from Columbus, Ohio to Baltimore, MD with a transfer at Pittsburgh. I am a dental resident at The Ohio State University and this was my first time (And now definitely the last) using Greyhound. My bus was scheduled to leave at 5am for which I reported at the bus station at 4:15am. The staff at the counter were so rude and uninterested with what was going on and has a first time... Read more

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June 17, 2016 Confirmation # 9027512301 Email= youngl55@yahoo.com My son, Justin Gurley, called me at 317pm to tell me the bus had to stop and fix the door because it broke open while they were diving. Then the bus driver tied the door shut. Upon getting back on the road the bus was hit by a car and he did not know if they were Dead or alive. The car was on its side. I then asked if he was ok. He said he was ok but was shaken up and that a lady... Read more

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