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They dont communicate well they give u the runna round and there rude as *** to u. Its been three months with no refund for a bus that broke down and i had to go drive four hrs to get passenger and my one yr old daughter since they were waiting in heat over an hr w no...
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1.0
#1147510
R Bowers Received: from MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) by MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) with mapi id 15.20.0302.006; Mon, 4 Dec 2017 00:18:47 +000 Reply| Today, 7:18 PM Greyhound-eticket@greyhound.com;...
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1.0
I liked
  • Richmond virginia staff
  • Overall service outside chicago
  • Counter person in tulsa
I didn't like
  • No help for disabled
  • Filthy restroom unflushed waste
  • Delay
#1141471
------------------------------------------------------------- First time getting on the greyhound to Rochester NY I took my mom and my small dog with me to spend time with our family for Father's Day. I have panic disorder so I take my dog with me if I go somewhere...
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1.0
#1140834

Greyhound should be Bankrupt and out of Business

Greyhound
#1147754
3.6
Details
Bus is suppose to be in Sacramento to Depart at 11:20am , We arrived from Reno @ 9:30am typical 2 hour lay over , bus never arrived for the 2nd leg of the trip to Stockton until 2:20pm Nobody at the Counter has any valid information where our Bus is and will give the Standard "We don't Know" scripted Answer
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Greyhound - Terrible

Greyhound
#1145860
Terrible. They keep making us get off the bus and reboard at every stop. Totally unnecessary. Right now I'm at a greyhound station in Mobile AL headed to Houston. I rode from Providence, RI! I'd like to be sleep right now!
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Greyhound - Bolt bus is a no understand co. & won't refund

Greyhound
#1143636
1.4
Details
Been a few months now, but just the same ol' song-n- dance. Never received a conformation # e-mail, called em back and was informed order was not processed by customer service. Next day the conformation # shows up and indeed I was charged the 30$. U.S. Bank wouldnt help me either. So basically was a legal theft and not a thing I can do!
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Greyhound - Horrible

Greyhound
#1136080
1.7
Details
Stuck in Louisville 10 hours, incoming bus driver very rude, he was at his limit for driving hours, gathered crowd to tell us that this happens all the time and we should all remember this experience. People constantly coming into terminal begging and harassing clients.
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Billing Practices
Customer service
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Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
HAD TO BUY AN ADDITIONAL RETURN TICKET from AR to NE....BUS LEFT EARLIER THAN USUAL....CALLED CS WHO IN RETURN SAID THEY WOULD MAIL ME A REFUND IN 14 DAYS. CALLED AFRER 14 DAYS EXPIRED. THEY WERE PROCESSING IT BACK TO MY CARD...FIRST, WHY WOULD YOU BE PROCESSING...
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1.4
#1139104
Bought a ticket on-line to travel on 26 Nov from Fredrick MD to Pittsburgh PA. Took my money on line and debited my account immediately. Got there at 715 AM for a 745 departure. Waited in line with 30 other people going back to college. bus arrived at 810AM in...
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1.0
I didn't like
  • Poor refund policy
#1137673
We went on greyhound bus because am track was more expensive and so I went on the bus the driver was a obese black women so we started on the trip we sat in the front it was fine for the first 10 miles until she reclined her seat we kept telling her to put the seat up...
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I liked
  • Price
  • Cheap
I didn't like
  • No service for purchased ticket
#1132924
I was intentionally sold a ticket for a broken down bus. I had to purchase a hotel room. I arrived home 22 hours after i was supposed to. I missed a whole day of work because of this. Was promised a partial refund for the inconvience. Told to wait 14 days. That was 16...
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1.0
#1132229
I️ had booked a ticket from Ann Arbor, MI to Grand Rapids the bus was supposed to leave at 8:30 am by 10 am the bus has not arrived and when it finally did they only allowed 3 people to board the bus because it was over booked (really!!!) we were informed that the next...
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1.0
#1129641
This is without exception, the worst run company in the history of human endeavor! As a professional driver, I have a reasonable understanding of logistics, safety and customer service, not to mention professional conduct! Not one of these is a strong point within The...
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1.1
#1128034
I was on a bus from San Diego to Phoenix. When I got to Phoenix the bus was delayed approximately 6 hours. I had to get to my destination so I changed my ticket I still was late I got on a bus from Phoenix to El Paso, and the driver was swerving and falling asleep at...
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#1125637