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1.8 Based on 139 reviews
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Holy smokes! Worst place of business in the world. Greyhound's bus driver prevented us from collecting our bags, smacked my girlfriend in the head and close the door on her leaving bruises...this was in early august. We obviously filed a complaint immediately after and we can not get any response or info as to where our bags are and if there is going to be some sort of resolution. GREYHOUND HAS DONE NOTHING! We faxed our missing bag claims is... Read more

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I bought the ticket but realized I would not need it, so I tried to get refund. First of all, their refund system is so annoying. I thought I could get refund online or phone call, but they asked me to mail it to Dallas office, and the person on the phone was so unfriendly and somehow annoyed to deal with me. It was annoying that I had to mail (and pay extra money for mailing!!), but I did it anyway because the ticket was expensive and worth... Read more

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Because of a mishap with the train my daughter is getting into Grand Central 15 minutes before her bus. She must pick up her ticket before being able to board the bus. By doing so, she will probably miss the bus. Greyhound will make her pay 20 bucks to reschedule if she misses. They also have a ridiculous policy of charging an $18 fee if the ticket is purchased by anyone other than the rider. How absurd that a parent cannot purchase a ticket... Read more

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TOTAL *** CUSTOMER SERVICE NEVER WAS ABLE TO SPEAK TO A MANAGER FROM A REFUND THAT ORGINATED JULY 5TH IT IS NOT RESOLVED TO THIS DAY SEPT.22,20116 COMPLETE *** JOKE!!!!!!

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REFUND?...........Dont ever expect one to come your way! The department has no idea what to do and I believed they have this endless loop so you NEVER want to get the refund. They have records of my calls and when I take the time to print and send off my unused ticket to receive a refund. I waited 4-6 weeks to call (time given 1st call) I am then told it could be 4-8 weeks. I wait and call again to only be told it can be up to 4-12 weeks!!!!!!!!... Read more

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Traveling on Greyhound Bus Orlando to Miami, bus # FL86501, left Orlando around 9:30AM, 9/17/16. Strong urine smell as soon we board the bus. Sitting in second row from a driver, bus smell very badly everywhere and through journey. Opened ventilation nub located over the seat, and urine smell coming out from ventilation. We suffer nausea trough entire trip, 3 hours. This is horrible experience.

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I shipped an automobile sunroof assembly from Augusta Ga to New York with an estimated travel time of 3 days. The package never made it to New York and I have been fighting Greyhound for over 5 months now. Each time I get someone, which is hard to do, they want some other type of documentation. I have submitted several types and on top of that they took my original receipt and all I have is a copy, Greyhound needs to be sued for fraud and I... Read more

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Hi my son was booked on the greyhound bus from Durban ststion to Parkstation jhb. At 11pm at 1am the bus breaks down another bus was sent at 3am he is now late for varsity...we the family are now disgusted eith the poor service from grryhound this seems to be an ongoing problem .

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The bus smeeled like POO all the trip up from NY to Boston. There were people talking at their phones and the driver did NOT say anything about that, acting like it was normal to talk at that volume inside a bus. Incredible. I'm so pissed off and not satisfied about the service. My dog would have driven better. And, I've to point that out, I don't own a dog. Thumbs straight down

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It is 10pm and my husband is in Topeka, KS waiting for a bus to Denver that should have arrived to pick him up at 2pm! He needs to show up for a job in Denver and we are sure now that he will lose this job! How can someone run a business in this manner? In addition to the previous issue there is difficulty when trying to reach a live person in customer service and if a person is finally reached, they are rude. Greyhound get your self... Read more

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