Greyhound

I'm furious. Paid for a ticket, never got it.My fiance is stuck in georgia.

He is a veteran of the united states marines and he is mentally ill and he is stranded. I tried to buy his bus ticket home on feb 21 using the greyhound app which led me to the paysafecash site who is a partner of flixbus. I got a bar code for a bus ticket for Richard Martin leaving brunswick Georgia on feb 24 and arrival in forest city nc on frb 25. there never was a booking or ticket info sent to me and no one can pull anything up about this but i went to a speedway store and presented a barcode for a ticket and paid 105.95 cash and got a receipt and confirmation email for my payment but never got a booking confirmation or ticket.

No one can seem to help me get my man home. He should be on his way home to me!! I've contacted paysafecash. They told me i had to take it up with Flixbus.

They say Greyhound is who i gotta talk to. Greyhound tells me they can't help me. My ticket is nonrefundable!? I NEVER GOT A TICKET!!

NO ONE SEES THE TICKET I BOUGHT!!

MY MAN IS SLEEPING IN A DUMPSTER!! ITS A SHAME THAT A VETERAN WHO GAVE HIS TIME TO SERVE FOR OUR COUNTRY SO WE CAN BE FREE DON'T MEAN THAT GREYHOUND AND FLIXBUS ARE FREE TO TAKE HIS MONEY FOR A RIDE AND LEAVE HIM SITTING AND BROKE!!!

My daughter had taken the bus four times now and NEVER got her seat assignment. They won't enforce it and the person would not move.

So, she got motion sickness during the trips. One trip she sat next to the guy that was in her spot. So she sat in the aisle seat and then for the next 2 hours, instead of him sleeping against the window, he decided lean over into her seat. She had to sit halfway into the aisle and forward of her seat.

Not a very pleasant two-hour trip. I submitted several feedback and got the auto reply and that it is. I requested refunds but got nothing, not even a reply. You can't see to call them to complain.

You can't reach a customer service person talk about these issues, you can only talk to an agent about booking a trip. I WILL NEVER BUY ANOTHER TICKET FOR MY DAUGHTER RIDE ON A GREYHOUND BUS AGAIN. They could have made money on me for the next four years of school she will be attending, but not now.

Sadly, they don't seem to care. Don't waste your money on them.

My bus was cancelled at the last minute. I was traveling from Pittsburgh PA to Fredericksburg VA.

My bus was to leave at 11:20 pm, ticket number is 313677****. After cancellation I went to the service center to rebook. The man there had no name tag and was very rude. He told me the next bus was at 6:45 am with a lay over of 9 hours in DC.

I said no that wont work. I am 72 and do not want to be in DC alone for 9 hours. He prints it anyway. I said no I dont want it.

He said there is nothing else he can do. I asked for different times and days he said there is nothing else I asked for his name he ignored me. There were other people there during this time. I asked him nicely repeatedly for his name he said why do I need it.

I said so I can say who helped. What a disgrace to your company he is! He kept telling me to contact customer service. I finally said fine and he pointed to the door for me to leave.

I said I hope you lose your job he said so do I Ill Ben in the unemployment line. I said good for you and left. I dealt with the public for 37 years and all customers are not so nice but I never treated anyone with disrespect or by being rude. I am sorry but this young man needs replaced.

I called customer service but you not deal with emails??! I truly wasnt to speak to someone! I am very upset and frustrated and want something done. This is no way to run a business that serves the public.

And also unfortunately the station was not clean!

I do expect a quick response and something done about all of this. Thank you for your time.

Shireen Lorenzo

My bus got delayed almost every stop

First stop the bus driver left somebody on the bus station been on there so they had to kick him out. Delayed number one the second delay was the when a lady.

Over exaggerated on her breakfast burrito out loud the bus driver heard her got mad and said she use profanity she didnt and then pull the bus over and waiting for the police to kick her off the third delay was win the same bus driver stop at a stop after that and someone got on but since it was a 15 minute rest, I guess he went to decide to go do some drugs in the bathroom got caught then we had to wait on the police again so they can handcuff him and take him and then when we did get to the location we were delayed for another two hours and 30 minutes so all in all when I do get to my location Im two hours late and I was a speaker at a event which would make me late..

I would like a refund of my money or something of value. Thank you.

I booked my ticket for Thursday i.e., 01/18/2024, The bus was supposed to be at 1:10pm...om the website it says the bus delayed for 5pm...so i thought that I could start from my house to busstop at 4:00pm so that I'll be at stop by 4:30 and i could take the bus... but then on the website it didnt even show that the bus is delayed and later on my way when i viewed it then updates me to the bus came to stop and 3:30 and left the station at 3:30 and its already on its way to pitsburgh...and then i reschduled it again to the next day...it was supposed to be there again at 1:10 pm ...i went to the stop...

on the website the bus says its delayed to 8:00pm... i am not ready at allll to take the night busss...but i waited because the app shows it at 8:00 ...i have to trying to call the customer care...they didnt even update me the reason why the bus is delayed due to weather conditions or wt but still they told me it would bere at 8:00pm...

it was not so i reschedule it again...to the next day that is Saturday...for the 1:10 pm bus again...it says the bus is on time soo i went to bus stop I have been checking the app it says on time soo finally i thought i could get on to the bus...but its 1:30 the bus didn't come...2:00pm the bus has not arrived yet...3:00 it has on arrived yet...but on the app it just says the bus is on time...and they don't really update the app its 3'oclock I'am still waiting at the bus stop but the app shows 1:10 which is actually stupid infact the customer service doesn't give the right information they just say whatever the app shows...its 4:00 and the bus still doesnt come... informend a passenger who was with me waiting for the same that i'd go for restroom and grab some food n come and i told him to contact me if the bus comes he did and he says the the driver is not stopping the bus infact the driver was yellingg that I CANT STOP I CANT STOP AND IM ALREADY RUNNING LATE ...and the bus came at 5:04 then left immediately...LIKE WHAT ABOUT THE CUSTOMER WHO HAS BEEN WAITING FOR THREEE DAYSSS CONTINOUSLY FOR HOURS IN THE BUSTOP AND THEY JUST GO AWAY not even giving proper updates about the bus...I' am asking for a refund for this bad service of the greyhound buses

I purchased a one way ticket (Booking Confirmation #314358****) to New York City from New Carrollton, MD scheduled to depart from New Carrollton at 7:25 a.m. today.

I arrived at the bus stop at 7:00 a.m. At 7:30 there was no bus, I called greyhound at 8:11, and I received a message via text and email that the bus was delayed and would be arriving at 8:25. At 8:53 I called again and was told the bus is arriving @ 9:25. At 9:36 I called and was told that the bus arrived and was on its way to Baltimore.

I was sitting in the same spot at the bus stop since 7:00 a.m and the bus never arrived. It is obvious the driver did not make that stop. I had to purchase an Amtrak ticket for 211.00 to NY for my aged relative. I would like to have my money refunded.

I do not need a voucher because I will not be riding a greyhound bus ever again.

I contacted greyhound customer service and instead of refunding my money they offered a 10% coupon on another ticket. I am also going to paste this on the Better Business Bureau.

Yesterday I had confidence, American pride and a sense of nostalgia and respect for greyhound today I'm shell shocked My wife, and I boarded a train in San Diego and later Greyhound Bus at 8:30pm in Los Angeles at Union Station, Headed to las Cruces NM we expected a good night resting and a morning arrival holiday event family friends

The bus tickets we purchased were marketed as new and modern. We purchased through Flix Bus.

Thier slogan is, "Making every journey comfortable," they boast in fast wifi, extra leg room, and private power outlets for passengers convenience. We were taken aback by the seemingly older poorly maintained bus that we boarded. It had broken lights, out of service air vents,more than half of private power outlets on the bus didn't work so we all helped each other and shared. Only one of our seats reclined The restroom smelled awful.

This bus ran for less than an hour and then lost power. The engine stalled in the middle of the freeway in heavy trafficin , just before 9:26pm. The bus driver made several attempts to get the bus to restart and out of the flow of traffic onto the shoulder. She, our driver made several calls and made the breakdown known to her company and requested for support to send a mechanic to remedy the malfunction or for a replacement bus to continue the route.

No announcement was made to inform the 25 passengers why the bus had stopped, and that there was a malfunction. The driver was advised to run through a checklist of possibilities to regain power and get the engine going again. The bus eventually restarted and stalled to a complete stop approximately 20 times while the driver managed to get the bus to an offramp. Several times stalled blocking lanes of traffic on the freeway then on a desolate dark narrow two lane road.

With no turn outs or streets to turn around and frequent traffic the driver made the first anouncement with the passengers at 10:15pm to let the passengers know that the bus was malfunctioning and not going to make it and that a replacement bus was on the way. the passengers expressed a interest in getting to a safe location. During this time, the driver communicated with several dispatch and technical persons. And made several attempts to restart the bus power lights internet we're on and off while a multi point u turn was done that got the stalled bus off the no shoulder road headed to safe off road parking in a Arco gas station near the freeway.

The driver announcement was that a replacement bus was coming soon and was close . PooI contacted customer service with greyhound through email and messaged online. At 11:18pm I received email corespondents that a replacement bus was in route and would arrive shortly in 30minutes then that the driver passed the offramp and was coming back. Over the following 9 hours the status of the rescue bus then buses was multiple times relayed always assuring the busses were minutes away.

I made an attempt to contact customer service for assistance with my schedule and holiday travel no response to my messages or email , I filled out a request for refund and hope to recover from our expenses and loss of time due to misrepresented roadside assistance response. On Christmas Eve our decision could have easily been to Uber to the airport or back to union station and catch the next bus. Several of the passengers did depart for alternative arrangements. I have a holiday schedule planned for my family.

That always is easy light and has plenty of time cushions for redundancy insuring we can be with family and have a good time all the time this Christmas holiday. I made decisions based on past Greyhound experiences that I have had over a lifetime and I had confidence in greyhound and was looking forward to resting while traveling. I couldn't never imagine My arrival time would be so delayed that it would interfere my hard arrival requirements causing loss of opportunity to attend events and incurring additional expenses.

When I made my request for a refund voucher as listed in customer support recommendation for bus transportation delayed of over 2 hours, I really don't need the voucher what I need is help with making alternative travel arrangements and applying my credit toward a flight. In this Christmas Eve Holiday a customer service representative or response is nowhere to be found.

My daughter had a round bus trip ticket from Wichita Kansas to Springfield Missouri she ended up in Oklahoma 4 hours later she ends up in Oklahoma City at the bus station she goes there just for them to tell her that her bus ticket was canceled on top of it the guy told her oh I forgot you was going to Springfield well that was the guy's fault he should have let her know that there was a bus coming still and not cancel her bus ticket out and then she had to purchase a 40 ticket even though she had a round bus trip pay in full . Oklahoma City to Springfield when it should have been from Wichita Kansas to Springfield Missouri to spend another $40 when she gets there so basically she spent $200 so the thing will *** me off it's why did she have purchase 40 more dollars when she already had a round trip bus tricket $155 so they just basically took her money and the money that I had sent her on top of it money that I didn't have but yet they took my money from me and took advantage of my daughter my daughter almost got shot some crazy nut came into the Oklahoma City bus station saying he was going to shoot somebody so therefore I blame that bus station I blame the bus driver that were in Oklahoma City in the Greyhound cuz if something would happen to my daughter you would definitely would have had a lawsuit in your hands cuz that right there is uncalled for and I'm a very angry mother that my daughter had experience this first time riding the Greyhound she said the beeline was fine from Wichita to Oklahoma until she got to Oklahoma City they canceled her ticket when she got there and she was very upset she was scared as is bad enough she had to stay there for 22 freaking hours 22 hours to a 4 hour layover and an unsafe environment for my daughter which is only 18 years old trying to come and see me for the holidays just so she can get yelled at in the security guard and all them people that were working there at the Oklahoma City in the morning and afternoon hours should all be fired she told me the people in the evening was nice they let them stay in there still which was I was thankful for that but I am very upset that she's never running Greyhound again but yet they only gave her a voucher for what she's not even going to ride the bus anymore I don't understand why they can't give me $96 back from her getting almost murdered them trying to throw my daughter out at 5:00 p.m.

when she should have been already on Friday December 15th she should have been here at 6:30 to 6:45 p.m.

and said the next day at 10:30 a.m. which upset me because they had no drivers that was not my daughter's fault they're trying to blame and say it was her fault when she was the first time who ever rode on the bus in the get and all they were doing is yelling at all the customers and yelling at people and cussing and all this and my daughter is not used to that kind of stuff and I am not a very happy mom because of all the stuff she had to endure all the stuff she had a witness when she was there at the bus terminal and then on top of it the bus driver on Greyhound wasn't even a good person yelling at all the people on the bus pretty much and he was 5 hours late you know and they was telling her different things they were getting mad because she was asking them you know when will the bus be there you know and they're saying they're yelling at my daughter and everything else and that's to me is abuse and that's mentally and emotionally abused that they did towards my daughter and towards everyone else that was on that bus that experience this I just don't understand how they can operate that bus terminal being the way they are to customers and yelling at them like if it's a boot camp my daughter was not in the wrong the workers who were there that in the afternoon and in the morning were in the wrong by doing what they did to people and I would like a refund from the bus terminal from Oklahoma City to the bus driver that drove her from Oklahoma City to Springfield Missouri because he was not very friendly at all.

We had an unexpected crisis involving our daughter and because of the situation we had to drive to Akron, Ohio to get her to a crisis facility - instead of her taking the bus journey. We weren't able to cancel the ticket in advance because the crisis happened just prior to the bus departure.

When I called the Greyhound sales department - a Greyhound sales representative explained that Greyhound's policy states that the refund for the ticket is to be given as a voucher for future travel rather than refunded to my method of payment.

I explained the circumstances and that we had driven to Ohio to take care of our daughter in crisis and needed to bring her home ourselves and that our family would never use the bus ticket voucher. Apparently the representative had no means of making an exception and neither could her supervisor.

If I wanted to escalate the matter I was to contact customer service by phone. When I called that number - no one ever answered the phone. I literally waited on hold for hours at a time and did this for several days - with no response and eventually the phone would just cut off.

Eventually I gave up and tried to contact by email - but again there was no one who was willing to offer an exception based on the crisis situation that our family endured.

After emailing a couple times - I eventually received a response that appeared hopeful that the situation would finally be resolved.

The representative wrote this to me, "In response to your email, please be advised that Greyhound Customer Service is the highest point of escalation.

However, we would like to inform you that your concern will be heard and not taken for granted. Rest assured that everything will be documented for proper action."

When I responded that I appreciated their help with this and to let me know the status of the refund situation, I received this reply...

" About your request, our records indicate that this is a non refundable ticket, which has zero refund value. We apologize but we are unable to honor your request."

So again - the same exact schpeil about policy - no compassion, no exception.

I guess if the powers that be at Greyhound were in their car at a redlight and an ambulance needed them to move through the redlight so the emergency crew could save someone's life - the Greyhound leadership wouldn't budge - sticking to policy!!!

There are times when prudence, compassion and/or just basic human decency - require that policy be budged when someone is in crisis. I wasn't able to share the details of our daughter's crisis on this public forum (to protect her privacy) but Greyhound representatives know all the horrific details - and still didn't budge.