roxana b Qew

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Verified Buyer
| map-marker Chicago, Illinois

Complaint about Refund Policy

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Greyhound - Complaint about Refund Policy

The trip there was okay but the facilities were dirty broken every bathroom stop that we went to was broken or nasty the lady did not reissue my ticket I had to wait 12 hours and Chicago with two of my girls one of them being autistic and they didn't update my ticket until the next morning and then I had to wait another 6 hours I wasn't the only person and the Greyhound in Chicago that was complaining about this and I asked over and over again if my ticket needed to be reissued and the lady had told me no and then the next day so I'm tells me oh no this needs to be reissued so I had to get a new ticket with to go different way I don't like the policy where you have to come and get your ticket an hour when my car was stuck I've had complaints about Greyhound before and they took almost $400 last trip that I went to in Nebraska and I can't get a discount I can't get anything it's just our money is being taken it's not even being considered that the ticket is was not being used and telling them that I was car broke down and I wasn't able to make it but if I drove there before an hour that I could get my money back which I couldn't at the time because it took almost an hour to get someone to help us tow the car and also I'd like to add that when I asked if there was some way I can sit with all I can't they told me that I have to deal with it and that I couldn't sit with my kids which one of them had ptsd.and the other one was autistic so I had to ask people if I could have a seat at least with the youngest one and likely people were nice but the Greyhound people tell me to just deal with it and find a seat

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Cons:
  • Terrible customer service
  • Terrible customer service rude drivers

Preferred solution: Full refund

User's recommendation: Clean the bathrooms I understand that that's people in general. Do that and everything but they don't report that the toilets are being clogged they just walk away the bathrooms are really nasty you're a Chicago greyhound needs to be more customer service I'm not talk to people like their not people I think people should be able to get their money back if they cannot make a trip regardless if they can

Timothy A Aiy

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Verified Reviewer
| map-marker Miami, Florida

Baggage claim is holding my property, in Albuquerque NM,, and claims they can't find it, the "service"section provides support to none , I've been lied to overand over, and I'll be at the station thur

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I 'Ve been given 7 different numbers for disconnected lines, I followed and paid for my extra stuff. Now the station claims it can't find my stuff, eventhough, your tracking system, said my stuff is there. I have never had such treatment from ANY OTHER company, this is disgusting and fraudulent, and I will be contacting be the authority to complain about your fraudulent services, and your company for ignoring common respect education for your labor slaves, I will never have custom with your corporation again, and Will spread the word about how your services aren't services, to anyone who will listen, and you'll lose more business than you have already, not to mention the legal tort I have been writing up for your "legal" attention, look up Morgan and Morgan, never use this "service"they treat you like cows, and steal your luggage!

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Loss:
$25

Preferred solution: My whole life is in those bags, including raw film, and raw microchips, and irreplaceable items.

User's recommendation: Avoid greyhound at all costs, the people are rude and treat you like cattle.

Heather S Wfi

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No refund

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Greyhound - No refund
I purchased a Greyhound non refundable ticket. I could not use the Greyhound ticket due to unforeseen circumstances. I requested a refund and didnt receive one. Greyhound needs to change their policy to make it easier to get a refund when things come up and a person is unable to use their ticket. Please use another form of transportation.
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Loss:
$150
Cons:
  • Highway robbery prices greyhound charges for tickets

Preferred solution: Full refund

User's recommendation: Don’t use Greyhound bus line. Use another means of transportation.

Heather S Wfi

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Verified Reviewer
| map-marker Louisville, Ohio

Will not refund ticket

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Greyhound - Will not refund ticket
I bought a non refundable Greyhound ticket. I could not use my ticket due to unforeseen circumstances. I was not allowed a refund due to their policy. Things happen that cant be controlled. This policy needs to have exceptions and needs to be changed.
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User's recommendation: Do not use Greyhound. Travel by airplane, train or other means.

Kevin L Bwu

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Verified Reviewer
| map-marker Platteville, Wisconsin

Stranded by a bus driver

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A complaint about a huge problem caused when a bus did not stop at the location listed on the ticket and left without me.

First passenger, ticket date and intinerary

Passenger name: Kevin Lillard. Trip date: March 18.

Starting point: Tomah, Wisconsin. Pickup time: 2:55 a.m. Destination, Minneapolis, Minnesota.

Confirmation number, 8641****. Schedule: GLI4932.

Listed station address: McDonalds Restaurant, 2015 N.

Superior Ave., Tomah, Wisconsin.

The story: I showed up at the McDonalds well before boarding and departure time. No bus appeared at the pickup place listed on the ticket. Around 3:05 a.m. the bus passed the McDonalds, headed on U.S.

12 and drove off onto the interstate highway westbound without me.

I did everything correct. I booked the ticket well in advance and waited at the pickup location printed on the ticket. Obviously, that printed pickup location was either incorrect, or the driver ignored it.

A manager at a nearby Denny's restaurant claimed that Greyhound buses no longer picked up passengers at the McDonalds. If this is correct, that would mean passengers would need to search the entire truck stop where the pickup point is located to find where the bus picks up passengers.

The only help I could get from a customer assistance agent at the early hour was to book me on the next bus leaving Tomah for Minneapolis, several hours later.

The E-mail listing the new booking listed the same McDonalds as the pickup point as the original ticket.

It also should be noted that both the McDonalds and the small Tomah Greyhound station were closed at the early hour.

However, nothing indicated that the pickup point would change at early hours. Had that been made clear, this major problem might have been avoided.

So consider this a complaint against the driver and the Greyhound system for causing trouble that easily could have been avoided with more attention to detail and actual care for customers.

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Preferred solution: An honest answer from Greyhound on what went wrong.

User's recommendation: Avoid Greyhound,

Leticia S Kfc

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Verified Reviewer
| map-marker Bolingbrook, Illinois

Complaint poor service

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I purchased my ticket at 8:30 in the morning for $82 for a bus leaving from Laredo Texas to McAllen I get there at three to find out that my *** and has been canceled for no reason no notification I had to purchase another one OK the problem is that its been a month and I havent received my money back and every time I call the service is terrible they keep hanging up on me, did you know they dont want to give me a number to call, I mean is its ridiculous! I never deal with a company with such a poor customer service, I want my $82 back as soon as possible I dont have the extra money to leave, in somebody elses account
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Loss:
$82

Preferred solution: Full refund

User's recommendation: Don’t travel Greyhound,

David H Exj

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Verified Reviewer
| map-marker San Francisco, California

Lost luggage and to long on bus

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Greyhound - Lost luggage and to long on bus
Stranded in Cheyenne Wyoming for 2 days and then again going to o be stranded in Ontario Oregon for a weekend my fiancee is 8 months pregnant and lost 2 duffle bag of important things
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Cons:
  • I dont like it
  • Lack of customer service

Preferred solution: Let the company propose a solution

Anonymous

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Verified Buyer
| map-marker Worcester, Massachusetts

Your driver left my son on the side of the rd

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Your driver left my son who has had 4 brain surgeries, has seizures (biggest trigger is stress) unprepared in the elements in a state he doesnt know, in a CLOSED park and ride, he immediately called me. I had to talk him down before he went into a seizure. I also had to have a cop go to him and he even told him with his medical issues, he was dropped in a BAD spot. We were literally afraid for his life and NOONE available to help. Unecceptable
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User's recommendation: Don’t trust. You could end up anywhere

Nancy L Qxt

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Verified Reviewer
| map-marker Houston, Texas

My daughter was treated very very poor by your staff at Greyhound and your company here failed

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Your bus company didn't tag my daughters under bus luggage in Houston upon boarding on 01/21/2022 at 6:30 am travel because the Houston station was closed when she boarded. Departure bus showed up an hour and a half late so because of this the bus driver when they got to Fort Worth told my daughter to get off the bus and take the bus in Fort Worth Station to Lubbock Texas.

Well, they never took her under bus luggage off the Houston bus and because they didnt put tags on her luggage in Houston like they were supposed to because the station was closed, They lost her suit cases with all her belongings in them.

Now this is a situation that could have been prevented if your staff had done their jobs correctly. I expect this to be resolved ASAP by your company.

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Loss:
$500
Pros:
  • Finally being able to take a shower when my ordeal was over
Cons:
  • Having luggage taken
  • Missing my event
  • Dont hire enough drivers for sold tickets

Preferred solution: I want my daughters luggage located and delivered here to Lubbock Texas where it should have been with my daughter when she arrived on 01/22/2022

User's recommendation: Don’t ride Greyhound bus

Anonymous
map-marker Plymouth, Massachusetts

My son was dropped of in the middle of a bad area for eating an apple

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Greyhound - My son was dropped of in the middle of a bad area for eating an apple
Could have been a life or death situation and the fact that no one of authority is available to talk to is disgusting. I want a call! My son has had 4 brain surgeries, anxiety, adhd, stress is his biggest trigger for migraines and he was left unprepared in the elements and told by the officer I sent to him that with his condition he was in a bad spot. Still nothing from greyhound at all. My husband wants lawyers and media involved.
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User's recommendation: Don’t ride greyhound they could drop you anywhere they please

Mary F Ina

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Verified Reviewer
| map-marker Austin, Texas

Refund

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As stated in the Intercity Motorcoach Customer Bill of Rights, patrons of the buses are entitled to dependable, safe, and reliable transportation. My partner and I did not experience this on Sunday while attempting to travel to his parents' house in Denver.

We booked tickets from Frisco on the 4:45pm bus the day before, checked in 2 hours prior per the email instructions, and were at the bus stop an hour early. The bus never arrived, and after further investigation, we discovered it had never entered Colorado and was in Las Vegas or Utah at the time (the bus tracker was not consistent).

We received no previous notice, no delay of travel notification, or apology for the inconvenience. We stood outside in single digit weather for an hour and a half waiting for this bus with absolutely zero communication from Greyhound. On attempting to call the assistance line, I was placed on hold for 30 minutes.

My phone battery eventually became so low due to the cold that I had to hang up to save battery in case of an emergency as we were in a town neither of us had visited before.

Ultimately, my partner's mother had to drive up from Denver in an old car that was not reliable at night (up I-70 at night) after already having gone to bed.

I want a full refund for the price of our tickets; I am not going to pay for a service which I did not receive.

I would also like to add that I have had an extremely difficult time navigating customer service to find this email submission portal, including having called and spoken to representatives 3 times, each of which had me on hold for 15+ minutes just for an employee to tell me there was no one to talk to, contrary to what is stated online.

I am looking back to hearing from y'all. Thank you.

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User's recommendation: Do not use this company

Lashawn A Clu

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Verified Reviewer
| map-marker Los Angeles, California

Very horrible experience made me miss my court date they didn't tell us nothing until after the end

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Greyhound - Very horrible experience made me miss my court date they didn't tell us nothing until...
Greyhound - Very horrible experience made me miss my court date they didn't tell us... - Image 2
Updated by user Feb 09, 2022

They gave me a credit on a bus ticket

Original review Jan 10, 2022
Made me miss my court date all happened in El Paso Texas Station delayed seven and a half hours they did not tell us nothing until in the middle that is unacceptable and I have to pay a fine to the court for missing and had to sleep on the floor in Los Angeles Hub station this is unacceptable and I'm disabled I want a full refund and help pay partially for my court cost this is grounds for a lawsuit this is not acceptable and I'm sleeping on the floor and it was very uncomfortable in LA even the cars your workers cussing people out this is not good at all
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Loss:
$2500
Pros:
  • Cheap
  • Kind people along the way

Preferred solution: A full refund and have cost of my fine for my court for not making it on time

Hong V Tzl

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Verified Reviewer
| map-marker Los Angeles, California

I want to cancel my ticket and get my whole refund back!!!

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Greyhound - I want to cancel my ticket and get my whole refund back!!!
Greyhound - I want to cancel my ticket and get my whole refund back!!! - Image 2
Greyhound - I want to cancel my ticket and get my whole refund back!!! - Image 3
Updated by user Jan 07, 2022

Bus late or not on time

Original review Jan 07, 2022
Our bus got delayed from Fresno to LA !!!and it was the bus driver for fault bcuz he was late and they made us stay the night in LA till 11:30 p.m. the next day and we got on the next bus then when we got to our locations Phoenix Arizona and we missed it our bus and it was the still bus driver fault and then we went from there to New Mexico Amarillo and they say we was late. And book another bus and waited for like 5 hour !? and when we got to Oklahoma City they say we missed our bus again and they say the bus left and they'll figure something out and then they make us rebord again! going towards Springfield to Kansas City Missouri to St Louis Missouri and we *** it was the final depart.
But eventually the bus left that's what an employee told us and then she say they no bus running and all the seat is sold out. So she reprinted it our ticket and say you guys got to go back towards Kansas City and my buddy and I didn't want to argue with them.. so they print out ticket to go back to Kansas City and when we got there right the bus left and the lady at Kansas City Missouri employee said she can't do nothing about it but to print us another ticket to go towards Sioux falls and then to Minnesota and that's the only option good she said.so every stop is kept on getting delayed and left behind and reprinting a new tickets.so so the line was busy and flooded with people so I didn't want to make a hassle in made them people with like me cuz I know how I feel like to be left behind.
So this is his buddy that is riding with him "Ying MOUA"
MY BUDDY IT'S ON SSI "SOCIAL SECURITY INCOME."SO HE WANTED ME TOO WROTE THIS INCIDENT THAT HAPPENED COUPLE DAYS AGO AND TODAY TO YOU GUYS. AND THAT THEY ARE NOT DOING THE JOB CORRECTLY OR THEIR PART AND IT AIN'T COOL AND UNACCEPTABLE.
OH YEAH Last BUT NOT LEAST I FORGOT I GOT A JOB TO GO TO TOO AND I WAS LATE AND GOT FIRED!!!!SO I DON'T KNOW WHAT TO DO NO MORE BUT MADNESS!!!AND I'M STILL RIGHT HERE SITTING IN KANSAS CITY MISSOURI IN THE DAMN LOBBY FULL OF GOD DAMN PEOPLE FEELING IRRITATED TIRED SLEEPLESS HUNGRY!!! AND NO MORE MONEY AND I'M NOT GETTING ON THAT RIDE GOING TOWARDS SIOUX FALLS !!!CUZ ME AND MY BUDDY HAVEN'T EATEN ALL DAY AND THAT'S A LONG RIDE WE SUPPOSED TO BE HOME LIKE 3 DAYS AGO !!!!!AND WE STILL HERE SO CAN I PLEASE GIVE MY *** REFUND AND I FOUND MY OWN RIDE HOME THAT'S IT!!!!!!!??
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Loss:
$1500

Preferred solution: Full refund

User's recommendation: Serve better and be one time and ahead schedule

Keshia R Ohh

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Verified Buyer
| map-marker Birmingham, Alabama

Travel from hail horrible horrible customer service my son has been traveling since Sunday

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Greyhound - Travel from hail horrible horrible customer service my son has been traveling since...

I am so disappointed about the level of care the greyhound house with a customer my son has been traveling since Sunday night from Fort Worth Texas and has not arrived at his designation place of Hinesville Fleming,ga he was delayed for many hours in several citys and missed connections and was reissued tickets many times. No more food money and still traveling.

Yesterday he was in Savannah ga and was 1 hour away from his destination and some lost agent reissued his ticket and put him on a bus going up north and he has been traveling since and has been all the way to new year and is headed back to savannah ga where he was at yesterday.

The way that this has been handled this is so horrible theres no empathy no no type of remorse there is nobody that I can talk to on the phone to assist me with getting him what he needs this is really sad being stuck going places you shouldn't be gone he was supposed to have been where he supposed to have got to this yesterday morning Tuesday morning at 8:15 he was supposed to be in Fleming Hinesville Georgia, and he's still traveling the heater when I have no food no money no no phone no nothing and calling the 800 number you get booking department there's nobody that can help customer service you cannot call them I cannot believe greyhound is still operating like this is 2020 to making money off the backs of the people that theyre treating like trash now I need to get somebody that needs to get in contact with me because this is ridiculous. I want a full refund of this ticket I paid 210.99.

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Loss:
$211

Preferred solution: Full refund

User's recommendation: Don’t use them. They have no Direct line to customer service you have to go on the website and go on the Feedback and leave them a message and wait for them to contact you back this is not the way to handle business stay far and clear away from them you will get to where you going faster and better traveling on an airplane

Jeffery S M Wuw
map-marker Alexandria, Virginia

Sitting road side 3 hours

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Why can't you do your job. Send a bus to pick up these ppl. We the customer would like a refund for our trip from *** I'm out 300 on my card to sit along a busy highway.
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Loss:
$325

Preferred solution: Full refund

User's recommendation: Stay away from Greyhound bus line

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