Greyhound
Reviews and Complaints
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Verified ReviewerMy bus never stop and picked me up at a assignment location
- Are all cons and offer no help and push you off to a email
Preferred solution: Full refund
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Verified BuyerMissed my bus
- I can travel where i gotta go
- Horrible incompetent workers
Preferred solution: Full refund
User's recommendation: Look elsewhere for tickets first
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUn remboursement
J'ai réservé une place pour ma petite sœur le24 février aarrivéeée sur place les agents me dit qu'elle ne va pas monté dans le bus parce qu'elle a 15 ans je leurs ai dit c'est pas la première fois qu'elle voyage avec cette sociétéété été des transports il m'a dit qu'il peut rien pour moi je dit ok et je demande un remboursement il lun dit qu'il pouvait rien pour moi et je retourne à la maison et le lundi 27 février je n'ai retourné à la gare et j'ai rencontré avec un notre agent pour lui expliquer la situation lui aussi moi dit qu'il peut rien pour moi Maïs fr expliquantidéuant aux chauffeurs de ma situationsur il m'a dit que je devais payer un autre billet pour que ma petite sœur puis voyage et j'ai payé 160 dollars spécifiques et là il est partie depuis 9heur du matin et la je veux que tu me rembourses
Preferred solution: Full refund
Trip questions
- Nonenone
Preferred solution: The ticket home
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to Refund
The booking amount was deducted twice from my account because of a technical glitch on Greyhound's website. I called Greyhound from the PISSED consumer on 11/02/2023 at 02:39:56 and was assured by their team that the transaction would be refunded.
But upon checking with my bank, I was informed the following...
According to our records, the transaction from your SBI Card, dated 2/11/2023 for Rs.2936.57 was confirmed by GREYHOUND Los Angeles, CA, on 4/11/2023.
Transaction Reference number: 051120****80119****
I haven't heard from them since. Upon calling onto their customer care, no one is picking up either, even after waiting for a long time.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Los Angeles, CaliforniaTrying to find my confirmation and only have my name and my card used and date inpaid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed bus and re-issue
After more than 3 hrs waiting for driver, arrival at Sacramento, the nightmare continued with all passengers LOCKED in bus station until the morning along with being told there will be people trying to break windows to get inside. Not only was this terrifying, there...
So now on trip back a bus driver got off bus said another driver wouls be coming.Over 2 hrs later those on bus were told a driver would be coming AFTER IT HAD BEEN 3HRS!!Oh by the way bus was left running!
No driver for one the trips.
Just overall sucky!!!
When i called i was told multiple times had to email, no issues are resolved over the phone.
Plus there was a huge amount of background noise when I was on the call like it was a family get together or even a party!!!
- Delays
- No office at a destination
- Mia drivers
Preferred solution: Full refund
User's recommendation: Don't do it!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTicketreissue
- Transportation
- Very rarely on time
- Rude druvers
- Rigid regulation
Preferred solution: Ticket reissue
User's recommendation: Be patient
The status of complaint
- Ride
- Employees need to have more respect for consumers
Preferred solution: Full refund
Computer glich
User's recommendation: Please make sure this company doesn't charge twice for ticket .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- It would be nice if they actually showed up on time
- Do not care about the handicap
- Never clean
- No customer service
Preferred solution: Full refund
User's recommendation: Never use greyhound
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Confirmation number change from old to new
Company resolved the issue.
Greyhound offered me a "good faith" virtual travel voucher. The amount was less than I had paid out, they gave me a time frame within which to use the voucher and it was a one shot redeemable deal.
I used the voucher for a grandchild's event but the cost came to far less than what I lost. I got the ___ end of the stick on this one. I still have a balance which I can't use. And the worst part of all, is that none of this is my fault.
This came about because of changes within the company and I ended up getting screwed.
I can't even use the full amount of the "good faith" voucher. don't think I'll be using GH anytime soon!
Preferred solution: Full refund
Greyhound will not send my stuff up to Kingman Arizona with my medicine paperwork in it for my hospital for my heart doctor they keep telling me to call the number back the same number I'm getting the
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLeft stranded
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Westminster, CaliforniaTo cancel tickets
User's recommendation: Check ahead of time to see if there are any changes on the route.
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I got a scam caller with an Indian accent pretending to be with the Social Security Administration, and it sounded like he was calling from the New York Stock Exchange.