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2.4
Details
Very angry. As a senior with limited funds, I am disgusted with Greyhound Policy. Lots of EXTRA MONEY in in for THEM, while customers like me get FLEECED!!! 1) Booked a ticket on line. Know there is no refund, but one can reschedule for a $20 fee. Takes, what, 5...
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1 comment
Anonymous
#1227774

Contact your State Attorney General. They'll help you with a complaint & stand behind you while they submit your complaint. Good luck. It worked for me.

Review
#936726 Review #936726 is a subjective opinion of poster.
Cons
  • Cancellation policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$106
Preferred solution
A credit that I can use any time next year. Why should Greyhound TAKE and KEEP our money?????
Tags
  • CANCELLED BUS JOURNEY

Greyhound - Trip Ok Mn Review from Gilbert, Minnesota

Here's the president of Greyhound. Send him a letter telling in detail what happened & how you want it resolved. Include copies of receipts, bag checks, etc. David Leach, president Greyhound Bus Lines Box 660362 Then contact your state's County Attorney Dallas, Tx 75266-0362. Send a copy to your state's Attorney General & one to: FederalMotor Cartierr Safety Administration 1200 New Jersey Avenue S.E. Suite W360-300 Washington, DC 20590 (888)368-7238 www. fmcsa.dot.gov
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1 comment
Review
#933081 Review #933081 is a subjective opinion of poster.
1.0
Details
Our bus broke down. We weren't communicated to during the process, nor allowed to leave or supported in finding alternative arrangements. I missed my appointment in LA. I have been trying to get a refund since February! Was told to send in a written request for the...
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2 comments
Anonymous
#1525005

I think that President Donald Trump should be talked into taking a Greyhound Bus trip to show him all that has been going on. He would be extremely Pissed Off and would probab...

Review
#931202 Review #931202 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
Tags
  • No Refund From Greyhound

Greyhound in Grand Junction, Colorado - Horrible Service

1.7
Details
Greyhound is the worst run company that I have ever had to deal with. I booked online a ticket on a Friday evening to travel from Grand Junction, CO to Denver, CO.the next day. On Saturday I took my e-mail confirmation to the counter with me to check in and get my ticket. The Grand Junction Greyhound station ticket counter person who was extremely slow and did not seem to know what he was doing, told me that he could not use my confirmation number, because it was missing some numbers. I then asked him to pull it up by name.He said that their system was not linked to the the online purchasing system and could not help me, I asked him what he recommended to resolve the issue. He gave me a number to call, which was a terminal in Austin Texas, they then sent me to another number. After four different numbers I was able to get customer service. I explained the situation the the lady at customer service, she told me that she did not understand what was going on, that the confirmation number I had would work, I repeated the number back to her several times, and she said that it was correct. She also mentioned that the e-mail I had should verify to them that the ticket was purchased and valid. There should not be a problem. I got back to the counter explained to the counter person the conversion I had just had with his customer service. Again said he could not help me because the number was short. I asked him to call customer service and get this resolved. HE REFUSED told me that this was my problem, and that I would have to buy another ticket. At this point a female bus driver walked up and wanted to know what was going on, I asked her is there was a way that she could help, she then says no. I was wondering what was going on. I told her butt out then if she could not help.Your counter help then proceeded to get hostile with me and tell TOO BAD! I stormed out I called your customer service explained to them what was going on. The three different customer service agents that I talked with including a supervisor could not understand what the problem was with the station employee. I needed to get to Denver on Saturday, your company failed to provide me that service. Your Grand Junction, CO station employee's behavior was unacceptable. I have worked for several Airline carriers in the past and I have never seem behavior like that. The employee telling me that I must buy another ticket after I have already purchased one, to me he is stealing.
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Review
#930349 Review #930349 is a subjective opinion of poster.
Cons
  • Poor service
  • Customer service
  • I did not like
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Travel Plans Ruined

Short Review on October 01, 2016

1.0
Details
I dont know if the owner Greyhound is still alive, if i get him i will beat the *** of him. You *** *** keep *** your *** wifes. Dont open your eyes on what is happening to your baby *** company. Worst service ever in this entire universe. *** ***.
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Review
#928820 Review #928820 is a subjective opinion of poster.
Reason of review
Bad quality

Greyhound Vehicle Driver Review

3.5
Details
Today their bus from San Fernando to SFO scheduled to leave at 6:20 arrived almost 3 hours late but no information provided by the greyhound. Also when we got at the bus station at San Fernando valley, the driver of bus # 86520 was so rude. I stepped into the bus to asked her if this was the right bus but she rudely said " get off the bus".
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Review
#927192 Review #927192 is a subjective opinion of poster.
Reason of review
Poor customer service

Greyhound - Vehicle Driver Review from Oakland, California

1.0
Details
Holy smokes! Worst place of business in the world. Greyhound's bus driver prevented us from collecting our bags, smacked my girlfriend in the head and close the door on her leaving bruises...this was in early august. We obviously filed a complaint immediately after and we can not get any response or info as to where our bags are and if there is going to be some sort of resolution. GREYHOUND HAS DONE NOTHING! We faxed our missing bag claims is exactly as requested and they still do not even acknowledge the faxed items even after we repeat the process So greyhound would not allow us to retrieve our bags, smacked my girlfriend when she tried to grab our bags and Greyhound does not even acknowledge anything...WORST COMPANY IN THE WORLD
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Review
#926728 Review #926728 is a subjective opinion of poster.
Reason of review
Poor customer service

Greyhound in New York, New York - Horrible service ever!

I bought the ticket but realized I would not need it, so I tried to get refund. First of all, their refund system is so annoying. I thought I could get refund online or phone call, but they asked me to mail it to Dallas office, and the person on the phone was so unfriendly and somehow annoyed to deal with me. It was annoying that I had to mail (and pay extra money for mailing!!), but I did it anyway because the ticket was expensive and worth getting refund. I attached my actual ticket and letter that indicating my request for refund and my contact information, as they state on their website. I used the tracking mailing, so I know that my mail was delivered soon after (about 5 days) to their office. And I have been waiting for about a month, and I do not hear anything from them and get no refund. So I just called them, but the guy on the phone was so useless! I have the picture of my ticket, so I told him what the confirmation number was, and he said he could not find any information coming up. He also asked my name, I told him my name but not how to spell my name. My name is not common, so general people ask how to spell, but he did not confirm it. So I just assume he put whatever the spell he thought and saying no information found. Of course not if you enter wrong name! He finally explained they may be taking a while dealing with all refund so I just need to wait. But I have been waiting almost a month and they never opened my mail or enter info into the system!? I really doubt that I will get refund ever. Even though I take my time preparing for mailing and putting extra money for tracking mail, it worth nothing and I just lost money! They are such thieve! Never gonna use this horrible service again.
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Review
#925383 Review #925383 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Because of a mishap with the train my daughter is getting into Grand Central 15 minutes before her bus. She must pick up her ticket before being able to board the bus. By doing so, she will probably miss the bus. Greyhound will make her pay 20 bucks to reschedule if...
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1 comment
Anonymous
#1219792

The root cause of the problem was a mishap with the train. Why are you bashing Greyhound? You are speculating as to what Greyhound would do before it happens. What really did ...

Review
#924427 Review #924427 is a subjective opinion of poster.
Cons
  • Greyhound
  • Bad service
Reason of review
Poor customer service, policy of requiring a printed ticket and not helping in an exigent situation, charging extra when parent pays for child's ticket
Preferred solution
Price reduction

Greyhound Customer Care Review

TOTAL *** CUSTOMER SERVICE NEVER WAS ABLE TO SPEAK TO A MANAGER FROM A REFUND THAT ORGINATED JULY 5TH IT IS NOT RESOLVED TO THIS DAY SEPT.22,20116 COMPLETE *** JOKE!!!!!!
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Review
#923977 Review #923977 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy