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Greyhound - Extremely Rude terminal employee

Rode Greyhound today for first and last time. I can’t believe how rude I was treated by person at terminal in Louisville KY today. These employees need to realize that customers are how they get their paychecks. There’s a lot of competition in the travel industry and Greyhound could be top notch company but it needs to train its employees to be respectful to its customers. Poor management at the top that don’t give a hoot I guess.
3.5
Details
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I didn't like
  • Dirty and unsafe bus depots
#1446556
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I have a solution to many of the problems with Greyhound.They should start only filling up their buses halfway and give each passenger two adjacent seats. I'm sure that people would be willing to pay 50% more for their tickets to be able to have some private space...
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#1446509

Greyhound - PLEASE PUT A JACK IN THE B0X ADJACENT T0 THE SAN FRANCIS0 GREYH0UND BUS STATI0N.

Every time I ride the Greyhound to or from Eureka, California and Florida I always have a layover in San Francisco. I always make a dash through the urine soaked streets of the Tenderloin District so that I can buy myself some affordable food from Jack In The Box. I am always very unimpressed with the scenery. A far cry from the beautiful image of the Golden Gate Bridge that you always see advertised. I think that Greyhound should have a restaurant in it's San Francisco station that serves up reasonable priced food. Maybe they could even convince Jack In The Box to put in one of their restaurants inside or adjacent to the station.
#1440643
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My sister left Elizabeth City, NC on Sunday morning, December 23rd on Greyhound bus headed for Greenville, NC. This bus was 20 mins late. Because of this, she missed her bus connection in Greenville.....and the next bus connection in Raleigh, NC . as well. She was put...
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1.0
#1435322
Greyhound still has not contacted me or refunded my money like they said they would. They keep giving me the run around and saying to call back 5-7 business days. It’s been almost two months already...
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1.0
#1434574
I had taken Greyhound buses roundtrip from Los Angeles/Las Vegas until about a year ago; I am a senior and the midweek prices were great. About a year ago the service became totally unreliable -- buses departing/arriving late, frequent breakdowns, and really rude...
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1.0
#1431767
Greyhound Busline lost my luggage. I was scheduled to connect with AMTRAK in Indiana IN. Left Louisville KY via Greyhound at 12:05 AM. Arrived in IN at 2:00 AM. AMTRAK made mistake on my layover time (27 hours instead of 3 hours). They resolved the problem by sending...
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Anonymous
Tay

Watch it Greyhound will screw you over.... Just rwad the reviews.

2.2
I liked
  • Polite and safe busdrivers and baggage loaders
I didn't like
  • Crammed on like sardines uncomfortable
#1427393
Baggage was not loaded ob bus because driver was unprofessional and forgot ro load the bag on bus and did not help me find it.
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Anonymous
TickleMeMcHomeless

Best to just ship all your luggage to your destination by FedEx or UPS and then just ride the bus in peace knowing that your luggage will be at your destination when you arriv...

Anonymous
Tay

Their going to tell yoy to file a claims and you'll be waitng and never get one response from them not even a letter. You'll have to keep up with them yourself and they'll alw...

#1427359
Paid for a short commute. Forty five minutes is all. Bus never showed. Asked for a credit to apply to next week. They, Greyhounds customer service, will do every thing they can to invalidate that...their bus did not show. Do what ever you can NOT to use this bus line....
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Anonymous
TickleMeMcHomeless

I think that things really started to go downhill after Greyhound bought up Trailways so that they could have a monopoly. I wish that this disgusting company would finally go ...

#1420169
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
This incident took place 10/24/28-10/25/18. It was a planned trip that was supposed to be from Orlando to New York. I was set to arrive in New Yok the very next day, instead I didn't arrive until the 27th of October. Here's what happened: Me and my two toddlers were on...
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Anonymous
Anonymous

Drama 101 is down the hall...

Anonymous
Anonymous

I Am really sorry with what happened to you and your little children. Hope you all got in New York, safe and health and that you had received your money back. Thanks for all y...

1.0
I liked
  • Gave us a 7 dollar meal plan voucher
I didn't like
  • Horrible customer service
  • Negligence toward their customers needs
  • Highway robbery prices greyhound charges for tickets
#1420163