5-hour delay on the bus from LA to San Jose. Staff at SJ station said, 'Yes, the bus was late, but you should have booked an express bus.' I didn't even get an apology for the absurd delay.
14 hours from LA to San Jose!! (Megabus does SJ-LA in 6 hours.) The driver did not know the way, had to ask the passengers the whole time where to go.
Seats are very uncomfortable (window seats have some metal pieces that hurt a lot, plastic support for the seat belt is located right next to where your head should be on the seat, seats are incredibly hard), no curtains... Good luck if you travel at night and try to get some sleep!!
This reviewer shared experience about bad quality and wants this business to offer any options to resolve the issue as the author lost $24. This person is overall dissatisfied with Greyhound. The most disappointing about greyhound los angeles to san jose at Greyhound was customer service, delay and discomfort , but reviewer liked price. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Greyhound.
Check out the best and the worst companies in Transport category for more informed decision or compare Greyhound to other companies on our site.