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1.0
Details
Took a trip from Austin TX to Toronto Ontario on 19th Jun. Other than seat not reclining and overhead light not working. They changed driver 4 times and each time everyone had to get if and reboard. 90% of the people at the crowded stations were reboarding. Then one of...
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Review
#1564574 Review #1564574 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Improve your services.
First of all the bus driver was late, she was supposed to be in Saint Paul at 12:45pm she didn't pull up until 1:10 pm. When we finally pulled up to the first stop, a passenger went into the McDonald's to use the restroom and the bus driver left him. She seen people...
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1 comment
Anonymous
#1703378

THAT PASSENGER SHOULD BE REFUNDED DOUBLE THE PRICE HE PAID FOR HIS TICKET!

Review
#1560902 Review #1560902 is a subjective opinion of poster.
1.6
Details
Booked a round trip bus ticket from North Hollywood to Phoenix this past weeknd for my mom and grandma. The bus departure from Los Angeles to Phoenix was an hour and a half a late, so they had to transfer to a bus that was going to Texas and making a stop in Phoenix....
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1 comment
Anonymous
#1710350

Greyhound is noted for getting you there a day late and a dollar short.(because you had to fritter away all your money on overpriced food, drink and snacks). Plus, the lice medication that you have to buy at the conclusion of your trip can be quite expensive!

Review
#1556694 Review #1556694 is a subjective opinion of poster.
On the bus to Keene on Tuesday morning from New York Port Authority, the bus had the smell of the back toilet for the entire ride. We got in about a half hour late. That smell was even worse on the way back on Thursday aaaaaaaaand as the bus was nearing New York on the...
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Review
#1553958 Review #1553958 is a subjective opinion of poster.
Reason of review
Bad quality

Greyhound - Me and wheelchair flipped

May 28 2019 i was on bus they did not strap my wheelchair in he turned a corner fast i fell over and so did my wheelchair i have bruises on left arm still and right side hurts sore and they loose my luggage
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Review
#1550972 Review #1550972 is a subjective opinion of poster.
Got to final destination can not locate 5 pieces of Luggage
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1 comment
Anonymous
#1698581

Greyhound in 25 words: 1.Disgusting 2.Repulsive 3.Reeks of Urine 4.Sardine City 5.Smelly Passengers 6.Rude Bus Drivers 7.Forty-Five minute McDonalds's meal stops 8.SCARY 9.UNCOMFORTABLE 10.CUCKOO PEOPLE 11.SHORT CHANGED 12.It A RIP 13.LICE 14.CRABS 15.BUS SMELLS LIKE DOOKEY 16.BEER BOTTLES ON FLOOR 17.PASSENGERS TALKING WITH MOUTH FULL 18.SLEAZY 19.GRIMY 20.DIRTY 21.NASTY 22.ICKY 23.GROSS 24.YUCK! 25.NIGHTMARE

Review
#1547969 Review #1547969 is a subjective opinion of poster.
1.3
Details
I purchased 3 tickets yesterday May 21, 2019 for Today May 22,2019. There’s was change of plans and I’m unable to take the bus. I called In the morning to ask for a refund and customer service told me that they couldn’t refund the tickets because it was non-refundable....
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4 comments
Anonymous
#1692853

Soooo...You AGREED to the terms but didn't read and/or understand them.. Gotcha....

Do not agree to the terms if you don't plan on honoring them.. Problem solved...You're welcome

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Review
#1540160 Review #1540160 is a subjective opinion of poster.

Greyhound in Kaw, Missouri - Horrible Customer Service!!!

2.1
Details
Been told I was getting a refund now for over a month and still have not received the refund. Horrible service for passengers as well and the staff at the station was very rude.
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Review
#1527669 Review #1527669 is a subjective opinion of poster.
Pros
  • Drivers that are nice and tell us funny stories and jokes
Cons
  • Lack of customer service
  • Worst costumer service ever
Reason of review
Poor customer service
Loss
$173
Preferred solution
Full refund
Tags
  • Greyhound Unreliable
1.5
Details
Bus was 5 hrs late at contenting station and over 3 hrs late at destination. Electric plugs or light neither worked. Customer service was a joke. No refund. Foreigners answering phones could care less about talking to you or taking care of the customer. Will never go...
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1 comment
Anonymous
#1681187

I would, but they don't service my hometown. And anyway, I have read plenty of Pissed Off Consumer reviews that make it sound almost as bad as Greyhound is. But I would take them if they were an option.

Review
#1525760 Review #1525760 is a subjective opinion of poster.
Reason of review
Bad quality
1.5
Details
Bus leaves Atlanta Greyhound station travels 2or3 blocks breaks down. Sat stuck in traffic for an hour.
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2 comments
Anonymous
#1681189

Once, when traveling through Atlanta on Greyhound, I walked around until I found a convenience store to buy some food & drink at. A VERY AGGRESSIVE panhandler hounded me for money and scared me real bad! He acted like he was fixing to mug me at any moment!

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Review
#1520577 Review #1520577 is a subjective opinion of poster.
Reason of review
Bad quality