Greyhound Reviews

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To complain

Greyhound has it fixed so you cant talk to anyone and thats messed up I hate them they just take you money and they dont provide you with service
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ID
#2963755 Review #2963755 is a subjective opinion of poster.
Location
Corpus Christi, Texas

+170********

On October 5th 2021 the bus was more than 2 hours late, the bus supposed to have been there at 11:45 p.m. other than that the bus ride was okay to Phoenix Arizona, I did not have to wait like that on my connection,

User's recommendation: Have your drivers come on time.

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ID
#2958841 Review #2958841 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Comfort
  • Confort
Cons
  • Bus driver attitude

I want a refund for my ticket that wasn't refunded yet it seems they are not trying hard enough to give it back to me I work hard for that money

I book a ticket from Erie to Cameron Saturday morning at 2:05 I had a death in my family I try to call you guys I got no response back I wanna another trip for October 9 I don't have $20 to give you guys

User's recommendation: No I don't I stop people from taking Greyhound.

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ID
#2953982 Review #2953982 is a subjective opinion of poster.
Location
Erie, Pennsylvania

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Verified Reviewer
New Reviewer

Grey hound bus never showed up at scheduled spot or at scheduled time

I purchased my bus ticket online from las Cruces to El Paso tx and departure time was supposed to be at 130am and arrive to El Paso tx at 230 so I arrived at 1 am to wait on my grey hound bus and it never showed up
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ID
#2931222 Review #2931222 is a subjective opinion of poster.
Cons
  • Extremely long delay
  • Stranded
  • Being lied to by customer service
Loss
$20
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Greyhound - Refunds
On date of purchase of tickets Tuesday 09/28/2021 departure from Tupelo Mississippi @ approximately 12:25 a.m DON'T HAVE COPY OR PROOF OF BOOKING TICKETS ON THAT DAY CAUSE GREYHOUND IN OKLAHOMA CITY BUS STATION HAS THEM...... Complaint on bus driver running late to our...
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ID
#2923537 Review #2923537 is a subjective opinion of poster.
Loss
$398
Preferred solution
Full refund
New Reviewer

I wanna know the reason behind delayed bus coming from Bakersfield to Los Angeles?

What happened why the delay and had to wait for another bus? They are supposed to be in Los Angeles in 4 hrs?
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ID
#2922672 Review #2922672 is a subjective opinion of poster.
New Reviewer

Bus ticket

I bought a ticket from California to Missouri in September and on my way stopped in Albuquerque and stayed a couple of months. It only costed me twenty dollars to continue on my trip bus drivers nice as can be considering they are short staffed. I stopped at Springfield to visit a friend and its costing me another twenty dollars to finish my trip I really enjoy my travels with greyhound . Good job security officials are good at their jobs also .Terron Pacheco
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ID
#2912964 Review #2912964 is a subjective opinion of poster.
Location
Springfield, Missouri
Pros
  • Get to where needed without a vehicle
  • Kind people
  • Kind people along the way

I missed my bus

Greyhound in Austin put customer out at midnight and you cant come back til 6am this the only greyhound i know that ain't 24hours and clerks are very rude with there ankle monitors on
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ID
#2912066 Review #2912066 is a subjective opinion of poster.
Location
Austin, Texas

Complaint

Yes I would like at least half the money back the trip was only suppose to be 36 hrs and it turned out to be 4 days With no warning what so ever.i don't have the credit card that the ticket was bought with my husband passed so we had the card shut off

User's recommendation: Wouldn't ride greyhound again.

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ID
#2895350 Review #2895350 is a subjective opinion of poster.
Location
Bangor, Maine

Bus tickets

I Purchased Two Tickets For Dallas Texas Last Saturday But I Didn't Get A Chance To Use Them Want To Will I Be Able To Use Them Tickets Again. Cause The Tickets Was For Me And My Mom. She Didn't Go Cause She Wasn't Feeling Well. So Tell Me What I Can Do About The Tickets For Dallas Texas
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ID
#2893889 Review #2893889 is a subjective opinion of poster.

Trying to get ticket information

I was trying to get tickets information and I had great communication, great customer service. I am gonna b traveling in January and I needed the information ahead of time. Thanks, it was never an issue.

User's recommendation: I am highly recommend.

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ID
#2885758 Review #2885758 is a subjective opinion of poster.
Location
The Bronx, New York
New Reviewer

Lost luggage

They lost my luggage during a bus cleaning and are claiming I was transferring buses therefore they cant get my stuff nor give compensation.

User's recommendation: Use an airplane or drive. Greyhound doesn’t care bout it’s customers.

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ID
#2877286 Review #2877286 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • Son stranded in chicago
  • Lose your stuff amidst all the other problems they have
  • Bus was 30 minutes late
Loss
$600
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Lost ticket

Maria is impertinent and out right tactless. Maria is a Dallas Texas greyhound worker who refused to give me a new bus ticket, reservation number, and bus number all because I lost my bus ticket.
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ID
#2873617 Review #2873617 is a subjective opinion of poster.
Location
Dallas, Texas
Pros
  • Finally being able to take a shower when my ordeal was over
  • Sightseeing
Cons
  • Would not reccomend to worst enemy
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Didn't get Refund

need a refund giving me the run around after a disaster ask for refund and didn't get it after I called them before the trip greyhound sucks

User's recommendation: Don't do it.

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ID
#2866649 Review #2866649 is a subjective opinion of poster.
Loss
$136
Preferred solution
Full refund

Need to ask question

Can't speak to anyone, no one answers the phone. Had ticket from Orlando to Pittsburgh, was in Daytona, had to get a ride to Orlando to get bus and come back through Daytona. Stupidity.

User's recommendation: Fly, cheaper and much faster.

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ID
#2863494 Review #2863494 is a subjective opinion of poster.
Location
Port Orange, Florida