Greyhound
Reviews and Complaints
Worst customer service. Broke down , dirty and old buses. Bus drivers are rude, yell and cuss at riders than confrontational.thrrsted me and allowed another ride to threatent my srs
- Got to see other americans stick together again
- Kind people
- Rude disrespectful racist and sexist driver and worker
- Rude grey hound workers
- Threatning and disres
Preferred solution: 85 for room , taxi feed of 39.00 taxi fair.., 140 in luggage fees and 130 for bus ticket and 175 day missed at work about 150. Total of hotel and food and 50 in taxi fairs plus 250 bus ticket
User's recommendation: Don't use
Disappointed
User's recommendation: Would not recommend. Very ghetto
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Verified Reviewer | Burlington, New JerseyDismantling of a station
- Dismantling of a station
- Dismantling of a station
Preferred solution: Let the company propose a solution
User's recommendation: Not a reliable way to get to your destination if you are on a schedule. Frequently late or no shows.
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Verified Reviewer | Upper Darby, PennsylvaniaI want to go home
Preferred solution: I lost a day pay so I need it back
Lost luggage
Preferred solution: Money to buy new stuff that was lost
User's recommendation: Don't let go of you're luggage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisLost baggage
- Suitcase being lost
Disabled passenger
User's recommendation: Be aware the lifts for disabled passengers don't always work and buses don't necessarily come when scheduled. Always have a plan B when trying to travel with Greyhound (extra cash and credit card for hotel)d
Need to ask question
User's recommendation: Fly, cheaper and much faster.
No refund on trip that was cancelled back in March
For a refund
- Price
- Too many delays and useless stops
- Everything else
Preferred solution: Full refund
User's recommendation: Do not ride greyhound.there is a shortage of drivers and the service right now is terrible
Refund
User's recommendation: Flixbus is better!!
Rude bus driver
Preferred solution: Full refund
User's recommendation: Bus driver need training on how to Communicate with customers
Unauthorized charge to my credit card
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Verified Reviewer | Gracefield, QuebecNo Compensation for Lateness or Loss
I visited the States a couple of years back and travelled some 5000 miles on Greyhound buses. The company was not the same Greyhound that, back in 1971, took me and another passenger in an empty replacement bus from New York to Montreal just because the regular bus was fully booked.
No extra cost. All covered by my See America ticket.
Indeed the modern Greyhound is a poor excuse for a transport company. Instead of See America tickets, a very complicated single-ticket booking procedure. No refund, no exchange.
The buses are notoriously late; what's more they are uncomfortable and filthy, other buses are filthy and uncomfortable.
So what happened to me? My bus was so late getting to Baltimore that I had to take a taxi and a train if I was to get to Washington DC some time today.
No compensation. But that incident I blame on the snow storm. An act of God.
So, let me tell you how my bag was stolen. Not an act of God but faulty company policy. Again, no compensation.
I was travelling from New Orleans to Dallas. At Baton Rouge I happened to be one of the first passengers off.
A person getting off at Baton Rouge simply swiped off my bag from my seat as he/she got off the bus after me. The thief had plenty of time to get away before I was allowed back on board. I saw my bag was missing and raised alarm, naturally. However I had no time to go to the police because the bus would have taken off without me.
At rest stops the coach captain always orders everybody off the bus.
The driver explains that personal items such as coats and cabin bags are safe because the bus is then locked.
Clearly, the information is not quite accurate.
I phoned Customer Service hoping to find understanding but was only told I had to report the incident at Dallas. Which I did. Wasted loads of time to list all the items missing, as well as other details. Weeks later, when I was back in Europe, some bureaucrat wrote to me: Nyet.
Rejecting my claim for compensation Greyhound said at all times in general and at rest stops in particular passengers themselves were responsible for any non-checked items left in the bus.
I might as well have left my bag on the sidewalk.
I wrote back explaining the company must surely be liable for loss of items left in the care of the driver in charge.
After all, I was complying with company policy and the instructions given. Was that not worth at least a symbolic voucher - some token of compensation?
No.
- Transportation service is always needed
- Dirty and unsafe bus depots
Preferred solution: Apology
User's recommendation: Hang on to your personal items at all times
Got charged for a ticket i didnt receive
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If "Flixbus" is better, why did you book with Greyhound.