Amanda R Mse
map-marker Houston, Texas

Worst customer service. Broke down , dirty and old buses. Bus drivers are rude, yell and cuss at riders than confrontational.thrrsted me and allowed another ride to threatent my srs

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To complain about my horrible travel i iwant 100% of all money spent on this trip plus money I had to use on shelter food and gas reinbursed to me
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Loss:
$675
Pros:
  • Got to see other americans stick together again
  • Kind people
Cons:
  • Rude disrespectful racist and sexist driver and worker
  • Rude grey hound workers
  • Threatning and disres

Preferred solution: 85 for room , taxi feed of 39.00 taxi fair.., 140 in luggage fees and 130 for bus ticket and 175 day missed at work about 150. Total of hotel and food and 50 in taxi fairs plus 250 bus ticket

User's recommendation: Don't use

Elizabethann Fdm
map-marker Raleigh, North Carolina

Disappointed

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Greyhound canceled a trip for me due to weather & was supposed to refund me my money. Its been two months & I havent received it & the only way to contact them is through email & they have since stopped responding to my emails. Ill never book with them again nor do I recommend anyone else booking with them
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User's recommendation: Would not recommend. Very ghetto

Gwendolyn W Rvk

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Verified Reviewer
| map-marker Burlington, New Jersey

Dismantling of a station

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The closing down of the local New Jersey bus station is very very problematic. Today we watched them take away the seating for the stop. This is a major way customers get from New Jersey to New York City and DC. Come on people. At least give us back a place to sit down while we wait for a bus that is already an hour and a half late!! Mt Laurel New Hersey customers desire better!!!
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Pros:
  • Dismantling of a station
Cons:
  • Dismantling of a station

Preferred solution: Let the company propose a solution

User's recommendation: Not a reliable way to get to your destination if you are on a schedule. Frequently late or no shows.

Marjorie B Ulj

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Verified Reviewer
| map-marker Upper Darby, Pennsylvania

I want to go home

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I took the 11 oclock Boss last night from New York I dont know where Im at and some hotel now because of the snow I want to go home Im gonna miss my job when I hear nothing from nobody so thats why Im calling the bus stop in Harrisburg I was under the bus for five hours nothing they take us to a hotel now its stuck here were not hearing anything I just need to go home
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Loss:
$900

Preferred solution: I lost a day pay so I need it back

Angela M Kuu
map-marker Tampa, Florida

Lost luggage

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Yes they still haven't found my luggage yet its been3 months now I'm pist off I have a tracking number I never can talk to anybody its truly not fare I lost everything I own I lost so much
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Loss:
$5000

Preferred solution: Money to buy new stuff that was lost

User's recommendation: Don't let go of you're luggage

Anessa W

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Verified Reviewer
| map-marker Chicago, Illinois

Lost baggage

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I have been at my destination for a week now without any information about my suitcase. I have very important court paperwork I need when I go to my court date!!! My freedom is at stake!!!
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Cons:
  • Suitcase being lost
Anonymous
map-marker Houston, Texas

Disabled passenger

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Scheduled to board bus leaving Tulsa at around 4 pm on Saturday, Nov. 27, 2021 Bus didn't come Daughter had to impose on friends to spend the night and get a ride to bus station next day, only to find out a bus came at 7pm the night before, but my daughter wasn't notified. One thing we can depend on is Greyhound isn't dependable. Karen Hargrove mother of passenger, Jill SMake surewyden.
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User's recommendation: Be aware the lifts for disabled passengers don't always work and buses don't necessarily come when scheduled. Always have a plan B when trying to travel with Greyhound (extra cash and credit card for hotel)d

Anonymous
map-marker Port Orange, Florida

Need to ask question

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Can't speak to anyone, no one answers the phone. Had ticket from Orlando to Pittsburgh, was in Daytona, had to get a ride to Orlando to get bus and come back through Daytona. Stupidity.
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User's recommendation: Fly, cheaper and much faster.

Anonymous
map-marker Brooklyn, New York

No refund on trip that was cancelled back in March

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I was going from Hampton VA. To NY and transfer bus had left before our bus got there at 1:50pm so we ended up having to catch a 9:30 bus from Richmond to NY I always had trouble talking to someone who could do anything and it became very nerve wrecking for me personally and still haven' been compensated... This was very unsatisfactory as a loyal customer. Not Good!
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Carmell H Lxk

For a refund

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My trip had several useless delays and stops,the bus stopped working and i missed my transfer then got my ticket changed to a longer trip and it was not in the right direction.so i ended up getting it changed again only to get to my next stop late and once again delayed first for 4 hours then until the next day when my ticket was changed again because no driver was available at the time to my destination.i stay in nyc overnight from 4 pm until 12:30 the next day with children and one a 9 mnth old all because of faulty buses and drivers who make to many stops for breaks.
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Pros:
  • Price
Cons:
  • Too many delays and useless stops
  • Everything else

Preferred solution: Full refund

User's recommendation: Do not ride greyhound.there is a shortage of drivers and the service right now is terrible

Anonymous
map-marker Phoenix, Arizona

Refund

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Greyhound cancelled on me, which caused me to cancel my flight, and cost me extra money to get to Phoenix, had to tent a room, some Ubers, meals, etc. I haven't received any refund yet!!
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User's recommendation: Flixbus is better!!

1 comment
Guest

If "Flixbus" is better, why did you book with Greyhound.

Junius P Khm

Rude bus driver

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Rude bus driver no customer Courtesy. Bus driver spoke to customers like they were all children on the bus
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Preferred solution: Full refund

User's recommendation: Bus driver need training on how to Communicate with customers

1 comment
Guest

Im sure you were acting a fool. You can avoid this by walking next time.

Anonymous
map-marker Brooklyn, New York

Unauthorized charge to my credit card

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Your customer service people are rude. It's difficult to communicate with sum ov them because their english is horrible. So not a good experience for me. Sarcastic
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Jim A Rbk

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Verified Reviewer
| map-marker Gracefield, Quebec

No Compensation for Lateness or Loss

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I visited the States a couple of years back and travelled some 5000 miles on Greyhound buses. The company was not the same Greyhound that, back in 1971, took me and another passenger in an empty replacement bus from New York to Montreal just because the regular bus was fully booked.

No extra cost. All covered by my See America ticket.

Indeed the modern Greyhound is a poor excuse for a transport company. Instead of See America tickets, a very complicated single-ticket booking procedure. No refund, no exchange.

The buses are notoriously late; what's more they are uncomfortable and filthy, other buses are filthy and uncomfortable.

So what happened to me? My bus was so late getting to Baltimore that I had to take a taxi and a train if I was to get to Washington DC some time today.

No compensation. But that incident I blame on the snow storm. An act of God.

So, let me tell you how my bag was stolen. Not an act of God but faulty company policy. Again, no compensation.

I was travelling from New Orleans to Dallas. At Baton Rouge I happened to be one of the first passengers off.

A person getting off at Baton Rouge simply swiped off my bag from my seat as he/she got off the bus after me. The thief had plenty of time to get away before I was allowed back on board. I saw my bag was missing and raised alarm, naturally. However I had no time to go to the police because the bus would have taken off without me.

At rest stops the coach captain always orders everybody off the bus.

The driver explains that personal items such as coats and cabin bags are safe because the bus is then locked.

Clearly, the information is not quite accurate.

I phoned Customer Service hoping to find understanding but was only told I had to report the incident at Dallas. Which I did. Wasted loads of time to list all the items missing, as well as other details. Weeks later, when I was back in Europe, some bureaucrat wrote to me: Nyet.

Rejecting my claim for compensation Greyhound said at all times in general and at rest stops in particular passengers themselves were responsible for any non-checked items left in the bus.

I might as well have left my bag on the sidewalk.

I wrote back explaining the company must surely be liable for loss of items left in the care of the driver in charge.

After all, I was complying with company policy and the instructions given. Was that not worth at least a symbolic voucher - some token of compensation?

No.

View full review
Loss:
$150
Pros:
  • Transportation service is always needed
Cons:
  • Dirty and unsafe bus depots

Preferred solution: Apology

User's recommendation: Hang on to your personal items at all times

Anonymous
map-marker Lexington, North Carolina

Got charged for a ticket i didnt receive

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The e ticket would not process with my card so I went i. To purchase ticket for 234.00 I got ho.e and seen where e ticket charged my card for 212.00 when we did not receive it. They were the same ticket so I paid for 2 tickets for one time. I wanted a refund for the e ticket since I didn't get it.
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