Greyhound
Reviews and Complaints
Baggage information
Preferred solution: Let the company propose a solution
Prejudice
User's recommendation: use other ways of travel if posible.
Lost luggage
- Angry bus driver
- Worst costumer service ever
- Being lied to by customer service
Preferred solution: My bags returned
My son was dropped of in the middle of a bad area for eating an apple
User's recommendation: Don’t ride greyhound they could drop you anywhere they please
I need a bus I’m trying to go to Houston from Lawnbird no transportation
Employee was rude and violated me in front of my daughter
User's recommendation: I don’t want to judge everybody because of his foolishness act.
I need greyhound to give my suitcase they lost I started in Arizona Tucson last week ended up in Boston. With them not putting suitcase from Dallas’s to Ohio …. The transfer my luggage was missing
- Bag was either stolen or mishandled
Preferred solution: Let the company propose a solution
El autobús se descompuso
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bolingbrook, IllinoisComplaint poor service
Preferred solution: Full refund
User's recommendation: Don’t travel Greyhound,
Claim
Preferred solution: To get another greyhound ticket to San Fernando valley
User's recommendation: Costumer service are rudely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lafayette, LouisianaMissing luggage. Filing 6th Claim with no response
Greetings,
My name is Favour Ayuk Tangban.
On March 16 at 9:35am, I boarded the greyhound bus from New Orleans to Lafayette. There was a man loading our luggages who I handed my luggage to as everyone else did.
When I got down in Lafayette, my destination, my luggage was not on the bus. Its currently missing and I need to retrieve it. I have been calling for the past two days.
I have called
504-524-****
+1 (80*) ***-****.
1 (80*) ***-****.
504 -524-****.
1 (80*) ***-****.
(504) 524-****.
I have not been able to get anyone to give me a proper update on the form I filled or how I can retrieve my luggage which has important documents in it. I have not received any email that states that any of the claim filed has been received.
At the office in Lafayette, there was no greyhound worker in there for hours who could assist me or other costumers in any way. This has been very frustrating.
Luggage Description: Coolife Luggage Expandable(only 28") Suitcase PC+ABS Spinner Built-In TSA lock 20in 24in 28in Carry on
Color : Teal
Ticket Confirm number :8736****
Bus schedule : GLI1563
Baggage tag: AA351****
Phone number : 603-834-****.
Please, please, get back to me as soon as you can.
Thank you,
Favour
Preferred solution: Let the company propose a solution
Worst customer service. Broke down , dirty and old buses. Bus drivers are rude, yell and cuss at riders than confrontational.thrrsted me and allowed another ride to threatent my srs
- Got to see other americans stick together again
- Kind people
- Rude disrespectful racist and sexist driver and worker
- Rude grey hound workers
- Threatning and disres
Preferred solution: 85 for room , taxi feed of 39.00 taxi fair.., 140 in luggage fees and 130 for bus ticket and 175 day missed at work about 150. Total of hotel and food and 50 in taxi fairs plus 250 bus ticket
User's recommendation: Don't use
No help
Preferred solution: Charter bus
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Cincinnati, OhioWhere’s my refund
User's recommendation: Don’t waste your time or money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Birmingham, AlabamaTravel from hail horrible horrible customer service my son has been traveling since Sunday
I am so disappointed about the level of care the greyhound house with a customer my son has been traveling since Sunday night from Fort Worth Texas and has not arrived at his designation place of Hinesville Fleming,ga he was delayed for many hours in several citys and missed connections and was reissued tickets many times. No more food money and still traveling.
Yesterday he was in Savannah ga and was 1 hour away from his destination and some lost agent reissued his ticket and put him on a bus going up north and he has been traveling since and has been all the way to new year and is headed back to savannah ga where he was at yesterday.
The way that this has been handled this is so horrible theres no empathy no no type of remorse there is nobody that I can talk to on the phone to assist me with getting him what he needs this is really sad being stuck going places you shouldn't be gone he was supposed to have been where he supposed to have got to this yesterday morning Tuesday morning at 8:15 he was supposed to be in Fleming Hinesville Georgia, and he's still traveling the heater when I have no food no money no no phone no nothing and calling the 800 number you get booking department there's nobody that can help customer service you cannot call them I cannot believe greyhound is still operating like this is 2020 to making money off the backs of the people that theyre treating like trash now I need to get somebody that needs to get in contact with me because this is ridiculous. I want a full refund of this ticket I paid 210.99.
Preferred solution: Full refund
User's recommendation: Don’t use them. They have no Direct line to customer service you have to go on the website and go on the Feedback and leave them a message and wait for them to contact you back this is not the way to handle business stay far and clear away from them you will get to where you going faster and better traveling on an airplane
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