Greyhound is a disappointment. This is my second time riding with them and I have had bad experiences on both occasions.
NEVER AGAIN. We were leaving from Atlanta to New York with one transfer in Virginia. When we arrived in Virginia at 6 am, we were told they had no drivers for our 8 am bus. 10 am came and they allowed people who had 10 am tickets to go on the 10 am bus to NY, while we who had the 8 am tickets were still stuck waiting on a driver to show up.
11.30 am came and it's the same thing. 12 pm came. Same thing. Finally at 1 pm a bus showed up to bring us to NY.
The staff was so rude in Virginia. They had so much attitude and acted like this was our fault. They were the one at fault! And one of the drivers did not want to take people who were supposed to catch the 8 am bus because "It is at the discretion of the driver".
She decides who she wants to bring on her bus. It was so ridiculous and I will be asking for a refund.
Product or Service Mentioned: Greyhound Bus Service.
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Full refund.
I didn't like: Late departures, Stranded for 7 hrs, No information on what was happening.