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Frequently Late

2.6
Details
The buses coming from Nashville TN to Louisville KY LATE. both in December 2018 & July 2019. For some reasons drivers do not show for work. Which happened in January 2019 in route to Louisville KY from Indianapolis IN. Sad. Miss my connections a lot.
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ID
#1613613 Review #1613613 is a subjective opinion of poster.
Location
Louisville, Kentucky
Service
Greyhound Bus Service
Reason of review
Bad quality
1.0
Details
Bought a ticket to eureka from Sacramento the company had no drivers and had a delay of four hours making me miss my transfer in Oakland ca and the station closes at 1:00 am forcing me into the streets of Oakland on a Saturday night and got assaulted and then had to go...
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1 comment
Anonymous
#1728066

YOU SHOULD SUE THEM FOR A HUNDRED GO-ZILLION DOLLARS! AND THEY SHOULD ALSO APOLOGIZE TO YOU FOR NOT HAVING ANY PLACE SAFE FOR YOU WAIT FOR YOUR BUSES AT. THEY OUTTA BE ASHAMED OF THEMSELVES, BUT THEY THEY CAIN'T BE BECAUSE THEY ARE PSYCHOPATHS AND AREN'T CAPABLE OF IT.

ID
#1612050 Review #1612050 is a subjective opinion of poster.
Location
Sacramento, California
Cons
  • All employees were rude and non professional
  • Dont hire enough drivers for sold tickets
Reason of review
Problem with delivery
Loss
$550
Preferred solution
Full refund
1.0
Details
I bought two round trip tickets from New York to Bally's. The time was incorrect. The bus driver did not let us get on the bus after standing online for 2 hours. He said our ticket has to have the exact time. I had to purchase full-price tickets all over again. When I...
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1 comment
Anonymous
#1766905

Every time that I travel through the Port Authority, I get the creeps from all of the unsavory characters that I see in there. But that's small potatoes compared to how I feel when I have a layover in the Houston, Texas Greyhound Bus Station.

They've always got a bunch of people just milling around who look like they aren't traveling anywhere, but are just hanging out waiting for their opportunity to steal someone's unattended belongings.

I always go down the street to the McDonald's, which isn't located very far away, and I get myself something to eat and drink in there. There's allways a throng of seedy looking characters hanging out in front of the station on the sidewalk, asking for spare change and selling shoes and stuff, but I just walk by them cool, calm and collected, with a poker face and go get my junk food freak on at Mickey D's.

ID
#1609546 Review #1609546 is a subjective opinion of poster.
Location
Manhattan, New York
Pros
  • Only bus to the casino
Cons
  • Rip off customers
Reason of review
Problems with payment
Loss
$40
Preferred solution
Full refund

Rude, Horrible, and Non Helpful.

1.3
Details
I booked a bus ticket online and recieved an itinerary for a time I didnt schedule. When I contacted customer service, all three people I spoke to were very rude. They kept trying to charge me an extra 20 dollars to switch the time on a ticket I just bought after admitting to a possible delay in the system. Language barriers have nothing to do with the energy of good service, especially when the only English words spoken clearly are "pay" and "buy." I had to shift my schedule to fit a time I didn't order. Greyhound will continue to lose business to newer buslines for the simple reason that they have better service, and cleaner, more up to date stations. Poor service, greyhound. Poor service.
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1 comment
Anonymous
#1724270

The people running Greyhound act like they don't have any Connor sense! They should be treating their customers with respect, instead of trying to still money from them by charging them twenty dollar to change their ticket departure time. It smacks of being a scam!

ID
#1603267 Review #1603267 is a subjective opinion of poster.
Pros
  • Range of destinations
Cons
  • Poorly kept stations
  • Rude drivers
  • Rude customer service
Reason of review
Poor customer service
Loss
$188
Preferred solution
Deliver product or service ordered

RUDE DRIVER CURTIS PRESTON

I was waiting in priority boarding and wanted to make sure I was in the right place because I was running to get back to priority after hearing the call (bus was very late and lady told me it had a breakdown when I asked). I asked the driver if I was in the right place to which he barked that he was doing reboards; this didn’t answer my question about if I was in the right place for my schedule. I told him he was rude to which he barked out to me that he had answered my question. I told him he hadn’t and that I’d report him to which he arrogantly said “Go right ahead and matter of fact the manager is right over there.” This is one driver Greyhound needs to weed out. I’ve heard they are going through the process of restructuring their program so they have curtious drivers. If you have a bad experience, REPORT IT TO THE DALLAS HEADQUARTERS NOT THE LOCAL STATIONS! I’ve noticed over the years that the local stations get buddy buddy with certain drivers and turn a blind eye to bad behavior sometimes even finding it a funny joke. Be a voice and report your bad experiences! A difference can be made!
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ID
#1599991 Review #1599991 is a subjective opinion of poster.
Location
New Castle, Delaware
Service
Greyhound Customer Care

Lost luggage

While traveling on Greyhound bus luggage is missing At the last stop notice my my were not ther.
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ID
#1597322 Review #1597322 is a subjective opinion of poster.
Location
Newark, New Jersey
Service
Greyhound Bus Service
Reason of review
Warranty issue
Loss
$3000
Preferred solution
Let the company propose a solution

Shipping jobs to Central America

What are wrong with you people, hire Americans.. cheap *** company doesn’t want to pay Americans wages.. boycott greyhound bus lines.. I will be on every social media site I can find to let Americans know what your company is..
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ID
#1596740 Review #1596740 is a subjective opinion of poster.
Location
Thomasville, Georgia

Nearly assaulted by staff

1.1
Details
Greyhound - Nearly assaulted by staff
I was nearly assaulted by staff Hear me out 86894 bus number Sacramento to LA 11 pm delayed 45 minutes Driver first told me move bag off seat which I quickly moved. I said yeah yeah I’m putting my charger in the socket to charge my phone He repeated me mocking “yeah yeah yeah” He stood exactly six inches from me while I put my bag up He wouldn’t move and he was staring at my breast aggressively I was extremely intimidated and uncomfortable Then he passed by me again this time bullies for because he thought my sweater was touching the seat next to me Driver told me to “take it outside repeatedly 5 times “ for having sweater touching seat next to me. I took it off and he still acted furious. I felt my life was in danger at this point Manager ruby Said I couldn’t record it was illegal Ruby manager said I couldn’t record wanted to take my phone when Recording was off Driver announced to the staff: “ don’t say anything she’s recording” Manager ruby asked to check my phone to ensure I wasn’t recording I said I don’t feel comfortable I have personal photos She said she I had to hand over my phone and I refused She said I had to be ready to get kicked out of the station for recording She said if I didn’t hand I’ve my phone I would be kicked out of the bus. She insisted I could get on the next bus to Los Angeles at 3 AM Driver didn’t let me board bus. Ruby went “on break” before reissuing ticket lights off at counter they took my original ticket. I never got a return ticket to LA I waited 1 hr for ticket with information desk lights off. They took my ticket. Was left without ticket was forced to purchase air flight home. Called greyhound customer service and they were closed
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2 comments
Anonymous
#1737334

brave girl. some them drivers act like wannabee mobsters.

in fact that can be what they are really after. not you or your money but maybe the real illegal goodies. you can tell when they have that lurid look in their faces. those and their support drivers are worse than prison wardens.

so regard it as stepping into a jail cell for the duration of the ride where all your rights are suspended. Thats my experience and observation even though their safety record is good to excellent.

Anonymous
#1720350

Just be grateful that you didn't come down with a bad case of headlice from the seats. Consider yourself lucky. And I am going to encourage you to never ride Greyhound again.

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ID
#1595370 Review #1595370 is a subjective opinion of poster.
Location
Sacramento, California
Service
Greyhound Bus Service
Cons
  • Disgusting
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

Violation of 4th Amendments Rights

On Thursday July 11 2019, my greyhound bus from Palm Springs to LA was one hour late. The driver said the bus was late because ICE ( Border Patrol) had boarded the bus and demanded passenger IDs. Most of the passengers on this route are Hispanic and do not know or are terrified to exercise their rights. Greyhound could refuse entry to the agents if they do not have a warrant or probable cause. But Greyhound is allowing this assault on our rights. Call Greyhound and tell them to knock this *** off. You can also go to the ACLU website and sign their petition to Greyhound.
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ID
#1585222 Review #1585222 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Greyhound Bus Service
Pros
  • Cheap way to travel
Cons
  • Violation of 4th amendment rights
Reason of review
Violation of 4th amendment rights
Preferred solution
Stop allowing Border Patrol entry to your buses without warrant or probable cause
1.0
Details
Greyhound - If I could give less than a one-star rating, I would.
Greyhound - If I could give less than a one-star rating, I would.
If I could give less than a one-star rating, I would. I recently booked a trip with Greyhound and it literally could not have been a worse experience. Their employees hate their job and it's very noticeable. I was taking a trip from southern California to the Oregon...
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4 comments
Anonymous
#1719628

" hate their job" No people don't hate their jobs, they hate people who use this played out cliche. It's a sure sign of a customer from *** People who utter this nonsense typically try to ruin the days of anyone they come across by asking questions they know someone in the trench isn't going to know the answer to while acting high and mighty. Please do not reproduce...

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ID
#1583654 Review #1583654 is a subjective opinion of poster.
Location
Sacramento, California
Service
Greyhound Bus Service
Cons
  • Stranded
  • Yelled at by employee
  • No refund for a trip i couldnt take at fault of them
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund

This driver should work for greyhound

the white female driver from Kansas to fort Smith is a very reckless driver today is 7/6/19 .I fear for my life because she is speeding in the rain
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1 comment
Anonymous
#1714506

I always enjoyed it when we had a Greyhound driver that would "put the pedal to the medal". It sure as hail beat having the slow poke drivers who would stop at every little hick town on the way.

ID
#1579523 Review #1579523 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Pros
  • Reasonable prices food grocery store sold across street
Cons
  • Bad service
Reason of review
Poor customer service
Preferred solution
Full refund

DO NOT travel Greyhound

1.2
Details
Customer service sucks. The drivers (most of them) were EXTREMELY rude. Although I gotta give a shout-out to this one female who was training to drive. I wish I could remember her name because she was really nice. Anyway... The drivers RARELY make food stops. There was 1 food stop made at McDonalds my entire 2 day trip and the driver said he was only gonna be there for 10 minutes. He sat there for 30 minutes. Most of the bus stops only having vending machines to offer people for food and they are overpriced, like $1.75 for a pack of mms or $2.00 for a normal size candy bar. Some of them have over priced restaurants in them. I was starving to death and heading had a mean all day and it was well into the night so I payed $7.99 for 2 chili dogs. Had a 4 hour layover in New York. I asked the supervisor to give me a meal voucher and he asked me to wait for him. So I did. 30 minutes later he comes back and says he couldn’t “find any”. The whole damn trip I had to hear foreigners speaking a foreign language in my ear. I paid extra for priority boarding but NEVER boarded once the whole damn trip. An 18 hour drive took me 2 days. Yes they have cheaper prices but that is because they suck and their customer service is non existent. BUT if you MUST travel Greyhound because you have no other option then do yourself a favor and pack food that you don’t have to cook and will last for the duration of your trip because Greyhound sure as *** doesn’t care if you eat or not. Also bathrooms in all the bus stations were dirty.
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1 comment
Anonymous
#1713536

When I used to ride Greyhound they would stop at every little hick town along the way.

ID
#1579020 Review #1579020 is a subjective opinion of poster.
Location
Ramsey, New Jersey
Pros
  • Cute picture of the greyhound on their logo
Cons
  • No food stops
  • Dirty and unsafe bus depots
  • Food in bus stations unreasonably priced
Reason of review
Poor customer service

Late bus

1.0
Details
Not on time to none of the stops thy never cleaned the bathroom so we sat on a bus that smelled of urine the whole time that was a bad look for your company
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ID
#1573839 Review #1573839 is a subjective opinion of poster.
Location
Brooklyn, New York
Cons
  • Not worth the money
Reason of review
Bad quality
Loss
$25
Preferred solution
Price reduction

WORST SERVICE EVER

The bus had a wiper blade malfunction. We are sitting in a restaurant parking lot for over 3 hours waiting for a rescuse bus. I guess that the drivers are not required to check the bus to ensure that all components operate
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1 comment
Anonymous
#1710346

WHEN IS THIS DISGUSTING COMPANY GOING TO FINALLY GO OUT OF BUSINESS? THEY ARE A DISGRACE AND A SCOURGE ON OUR COUNTRY FROM COAST TO COAST! THEY ARE ONLY A SMALL STEP ABOVE HITCH-HIKING.

ID
#1573099 Review #1573099 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Greyhound Bus Service
Reason of review
Poor customer service
Preferred solution
Full refund

Greyhound buslines does not care about its customers

1.0
Details
I was in NYC waiting to take the 6:30 pm bus to RI. They told us they did not have a driver. We asked when are you going to get a driver? They said they did not know. in the meantime, there was a 7 pm bus to Boston. we asked if we could get on that bus and if they could have it stop in RI as they had to go through RI to get to Boston and they said no. So we waited. And they said no driver yet. We ask when are yo going to get a driver? They said they did not know. They abandoned us. We did not know if we were going to have to stay there all night and no one from the company was helping us. We found out that the last peter pan bus left for RI at 7 pm. They could have given us that info as an option. Instead they said it was not their job. We went to customer services and they said they could not help us and to go downstairs again. They were al so rude. The line at customer service was out the door which tells you how many complaints they had. Next door, there was no one in the peter pan line showing how few complaints that company gets. The Greyhound customer service room was filthy. The peter pan room was clean. By now we are in tears as no one is helping us or telling us if they are going to get a driver? We asked could we be here all night? They said we could. Finally they get a bus driver who tells us he was hanging around waiting for an assignment and they just called him a few minutes before! We get on the bus at 9 pm and get to RI at 1 am ON A WORKNIGHT. I called to request a refund and they would not give me one. This is a company that DOES NOT CARE ABOUT ITS CUSTOMERS. THIS IS VERY CLEAR. I WILL NEVER USE THIS COMPANY AGAIN. THEY SHOULD BE ASHAMED OF THEMSELVES!
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ID
#1570600 Review #1570600 is a subjective opinion of poster.
Location
Coventry, Rhode Island
Product
Greyhound Bus Ticket
Reason of review
Return, Exchange or Cancellation Policy
Loss
$130
Preferred solution
Full refund