Kim G Nxd
map-marker Philadelphia, Pennsylvania

Trying to cancel my ticket from Harrisburg to Fort Wayne Indiana

I need time to get my things together. Is it possible that I could change my boarding date. I would appreciate it
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Preferred solution: Full refund

Jim A Rbk

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Verified Reviewer
| map-marker Gracefield, Quebec

No Compensation for Lateness or Loss

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I visited the States a couple of years back and travelled some 5000 miles on Greyhound buses. The company was not the same Greyhound that, back in 1971, took me and another passenger in an empty replacement bus from New York to Montreal just because the regular bus was fully booked.

No extra cost. All covered by my See America ticket.

Indeed the modern Greyhound is a poor excuse for a transport company. Instead of See America tickets, a very complicated single-ticket booking procedure. No refund, no exchange.

The buses are notoriously late; what's more they are uncomfortable and filthy, other buses are filthy and uncomfortable.

So what happened to me? My bus was so late getting to Baltimore that I had to take a taxi and a train if I was to get to Washington DC some time today.

No compensation. But that incident I blame on the snow storm. An act of God.

So, let me tell you how my bag was stolen. Not an act of God but faulty company policy. Again, no compensation.

I was travelling from New Orleans to Dallas. At Baton Rouge I happened to be one of the first passengers off.

A person getting off at Baton Rouge simply swiped off my bag from my seat as he/she got off the bus after me. The thief had plenty of time to get away before I was allowed back on board. I saw my bag was missing and raised alarm, naturally. However I had no time to go to the police because the bus would have taken off without me.

At rest stops the coach captain always orders everybody off the bus.

The driver explains that personal items such as coats and cabin bags are safe because the bus is then locked.

Clearly, the information is not quite accurate.

I phoned Customer Service hoping to find understanding but was only told I had to report the incident at Dallas. Which I did. Wasted loads of time to list all the items missing, as well as other details. Weeks later, when I was back in Europe, some bureaucrat wrote to me: Nyet.

Rejecting my claim for compensation Greyhound said at all times in general and at rest stops in particular passengers themselves were responsible for any non-checked items left in the bus.

I might as well have left my bag on the sidewalk.

I wrote back explaining the company must surely be liable for loss of items left in the care of the driver in charge.

After all, I was complying with company policy and the instructions given. Was that not worth at least a symbolic voucher - some token of compensation?

No.

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Loss:
$150
Pros:
  • Transportation service is always needed
Cons:
  • Dirty and unsafe bus depots

Preferred solution: Apology

User's recommendation: Hang on to your personal items at all times

Alvin H Zxf

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Verified Reviewer
| map-marker Sacramento, California

Inadequate service

Upon arriving to Phoenix,Az. I was missing one of my luggage, and changing bus at Los Angeles, CA I was still missing luggage, upon arriving in San Jose CA I still don't have it. I am being given a runaround type procedure, but all I want is some good service and receive my belongings timely as possible.
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Preferred solution: Belongings/compensation

Anonymous
map-marker The Bronx, New York

Refund

They refuse to refund my ticket that i purchased from NY to Montreal,original ticket#'s 109****&109**** because of the pandemic i could not travel and still can't cross the border yet, ticket purchase 11-3-20 then they gave me a e-voucher#'s 5691****&5691**** was also told when i am likely to travel if the price goes up, i will have to pay the difference, now they are telling me they don't see these #'s so i won't get a refund, i am not satisfy
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Christopher M Jhe
map-marker Fort Lauderdale, Florida

Refund needed

I been waiting on my refund since the NOVEMBER 4 I have not got it and I need it I have been waiting on my refund.
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Loss:
$129

Preferred solution: Full refund

Bridgette P Aso

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Verified Reviewer
| map-marker Memphis, Tennessee

Trip on Greyhound

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My name is Bridgette Pearson, my ticket number is 7414****. My departure date and time was 7/28/2021 at 1:30 pm. I sent a complaint concerning my experience at Greyhound Bus Terminal in Memphis, TN five hours wait time for a Bus that was to be gone at 1:30 pm but they had to find a driver. It was after five pm before a driver was found. We were then driven to Nashville for a fifty minute wait time. The Bus from Nashville to Atlanta was supposed to have left Nashville at 10:00 pm, but again no driver. We were all told that the 10:00 pm bus had been canceled, that we had to wait until 2 am. The Bus arrived and we left the Terminal at 2:38 am, 7/29/2021. Then to add insult to injury, eactly 1 hour after leaving the Nashville Terminal, the bus driven by Ms Robinson bus number 86327, pulled to the side of the road and announced that the bus had run out of gas at 3:38 am. She said that the gas gauge was broken and they told her it was full of gas. She is the driver that drove up in this same said bus. The bus was not clean the floors were sticky. It took the man who brought the gas until after 7 am. She then stopped to fill the bus. Then on to Chattanooga and then Atlanta. We arrived in Atlanta 12:30 pm. A trip that was supposed to have lasted 7 hours and 40 minutes, took 24 hours to get there. I cannot travel Greyhound back. Im disabled, I have epilepsy and the strain and stress that your Bus Company put me through, is totally unacceptable. Im requesting a full refund of my money in order to return home comfortably and in a timely manner. I changed the time on the same date from morning to the 1:30 pm, 9 days prior to my departure from Memphis and was charged an extra $27.00. The changes I had to endure was well over 15 plus hours. If what I'm sending you now, isn't sufficient enough, I will take this whole issue where I know it will be taken care of. It is not my fault that Greyhound doesn't have bus drivers.
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User's recommendation: I did not purchase a Flix ticket due to the fact that this was a 7 hour and 40 minute trip. I was supposed to have gotten to Atlanta at 11:55, 7/28/2021. Greyhound made this trip way more flexible than I anticipated. This turned out to be a 24 hour long trip. I am requesting a full refund. I am a disabled person and due to Greyhound's lack of drivers, I had a light seizure caused by the incompetence and neglect of your driver.I had to make arrangements to get back Memphis, in a reliable, safe and timely manner, which costed me another $65.00, which Im also requesting Greyhound to refund back to me alone with the $119.00 Greyhound trip on7/28/21 and didn't reach my destination until 7/29/21 after 12:30 pm.

2 comments
Bridgette P Aso

I did not purchase a Flix ticket due to the fact that this was a 7 hour and 40 minute trip. I was supposed to have gotten to Atlanta at 11:55, 7/28/2021.

Greyhound made this trip way more flexible than I anticipated. This turned out to be a 24 hour long trip. I am requesting a full refund. I am a disabled person and due to Greyhound's lack of drivers, I had a light seizure caused by the incompetence and neglect of your driver.

I had tn o make g to get back Memphis, in a reliable, safe and timely manner, which costed me another $65.00, which Im also requesting Greyhound to refund back to me alone with the $119.00 Greyhound trip on7/28/21 and didn't reach my destination until 7/29/21 after 12:30 pm. I'm requesting a full refund in the amount of $184.00

Guest

::yawn:: walk next time

View more comments (1)
Anonymous
map-marker Round Rock, Texas

Bus hour

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The bus station was closed called the 1800 number they said the bus was late instead off 2:55 the bus was leaving at 6:09 it was running late so I called 3 more times and the 4th time the bus was at the bus station on time so I had 15 minutes to go 20 minutes to get to the bus station you all can't track the bus come to find out they was tracking the wrong bus giving me the wrong information bus and calling the wrong number to Mexico with I'm in Austin Texas really
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User's recommendation: right information

Anonymous
map-marker Philadelphia, Pennsylvania

Refund of ticket

Pathetic really scam Bad customer service Can't reach them and they just hang up after hearing their pratting on.
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Patricia S Pns

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Verified Reviewer
| map-marker Olathe, Kansas

Bus ticket

Trying to find a way to obtain copy of tickets purchase approximately December 12/13, 2016 by Rod Farmer of Agenda Kansas for Sean Stecklein (DOB 10/11/1994).. traveling from Ft Worth Texas to Denver Colorado. It is imperative that I get a copy of this ticket if it all possible as soon as possible. Actually need this by November 5th 2021 for a court hearing. If this can be obtained I would greatly appreciated as would Sean please get back to me as soon as possible either through this email or my number is 720-320-****. Thank you so much for your help sincerely Patricia stecklein
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Alicia S Dgt

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Verified Reviewer

Grey hound bus never showed up at scheduled spot or at scheduled time

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I purchased my bus ticket online from las Cruces to El Paso tx and departure time was supposed to be at 130am and arrive to El Paso tx at 230 so I arrived at 1 am to wait on my grey hound bus and it never showed up
View full review
Loss:
$20
Cons:
  • Extremely long delay
  • Stranded
  • Being lied to by customer service

Preferred solution: Let the company propose a solution

Patricia S Pns

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Bus ticket

No complaints just need to get copy of a ticket purchase December 12th or 13th 2016. Purchased by Rod farmer of Agenda Kansas for Sean Stecklein. Traveling from Fort Worth Texas to Denver Colorado. Need copy of this ticket for a court case need it ASAP it can be emailed to my email address preferably. Thank you Pat stecklein 7203 to 07655 **** to 07655
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Preferred solution: Copy of ticket purchase December 12th and 13th 2016 in the name of Sean stecklein. Purchased by Rod farmer traveling Fort Worth Texas to Denver Colorado

Anonymous
map-marker Hays, Kansas

Ticket

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Greyhound canceled my son's ticket without letting him know! We were told that if there was a change, that Greyhound would email us. We did not receive any email! It is an hour drive to the bus stop, just to find out that they canceled the ticket! This is the second time in a month that they have done that to us! I was told to call two hours before the scheduled departure to make sure that it was not canceled.
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User's recommendation: Call ahead to make sure that they had not canceled your ticket!

Bridgette P Aso

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Verified Reviewer
| map-marker Atlanta, Georgia

Having to pay for a ticket on Megabus

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Bridgette Pearson, (901)288-****, my ticket number is 7414****. My departure date and time was 7/28/2021 at 1:30 pm.

I sent a complaint concerning my experience at Greyhound Bus Terminal in Memphis, TN five hours wait time for a Bus that was to be gone at 1:30 pm but they had to find a driver. It was after five pm before a driver was found. We were then driven to Nashville for a fifty minute wait time. The Bus from Nashville to Atlanta was supposed to have left Nashville at 10:00 pm, but again no driver.

We were all told that the 10:00 pm bus had been canceled, that we had to wait until 2 am. The Bus arrived and we left the Terminal at 2:38 am, 7/29/2021. Then to add

insult to injury, eactly 1 hour after leaving the Nashville Terminal, the bus driven by Ms Robinson bus number 86327, pulled to the side of the road and announced that the bus had run out of gas at 3:38 am. She said that the gas gauge was broken and they told her it was full of gas.

She is the driver that drove up in this same said bus. The bus was not clean the floors were sticky. It took the man who brought the gas until after 7 am. She then stopped to fill the bus.

Then on to Chattanooga and then Atlanta. We arrived in Atlanta 12:30 pm. A trip that was supposed to have lasted 7 hours and 40 minutes, took 24 hours to get there. I cannot travel Greyhound back.

Im disabled, I have epilepsy and the strain and stress that your Bus Company put me through, is totally unacceptable. My return date is/ was 8/4/2021. I'm requesting a full refund of my money in order to return home comfortably and in a timely manner. I changed the time on the same date from morning to the 1:30 pm, 9 days prior to my departure from Memphis and was charged an extra $27.00.

The changes I had to endure was well over 15 plus hours.

If what I'm sending you now, isn't sufficient enough, I will take this whole issue where I know it will be taken care of. It is not my fault that Greyhound doesn't have bus drivers

View full review

User's recommendation: DO NOT TRAVEL GREYHOUND

1 comment
Bridgette P Aso

If Pissed Consumer can not help me resolve this issue and help me get retribution for for Greyhound's incompetence, please let me know so that I can take this matter further. Thanks

Manyea H

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Verified Reviewer
| map-marker Monroe, Louisiana

To receive a Refund

I was at the Greyhound station for 4 hours and the bus never showed up.I kept calling the Greyhound checking customer service and They didnt answer to 8:00 am. I had been at the Greyhound station since 4:00am that morning. I stayed until 9:00 am.
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Loss:
$109

Preferred solution: Full refund

Brandie B Gdd
map-marker Prineville, Oregon

See if my luggage has been found

I missed my bus thats what happened. My black suit case had 2 big pockets on the front and it has wheels onit and the other one is a tanish brown corlored suit case it also has wheels on it and it has a small pocket in the front and a long pocket in the front. If you openit there is mail in there with myname on it brandie Bryson
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Preferred solution: My luggage

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