Marshia S

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Verified Reviewer

Complaint poor service

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I am a diabetic bus was so behind that driver refused to stop I could have died my sugar was so low because of that I fell down the stairs and hurt my leg badly and my foot even worse I had to get a ticket change. Bec of yalls mess up w my ticket there was no driver for four hours extra my family called greyhound and was lied to my family was in the heat from 10 to 430 pm waiting for me because I was supposed to be there at 10:30am there was no air conditioning bare wires hanging from vents I want a refund or voucher for my next trip
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Cons:
  • Demanding
  • Bus driver attitude to me
  • Not keeping with the schedule

Preferred solution: Full refund

Carmell H Lxk

For a refund

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My trip had several useless delays and stops,the bus stopped working and i missed my transfer then got my ticket changed to a longer trip and it was not in the right direction.so i ended up getting it changed again only to get to my next stop late and once again delayed first for 4 hours then until the next day when my ticket was changed again because no driver was available at the time to my destination.i stay in nyc overnight from 4 pm until 12:30 the next day with children and one a 9 mnth old all because of faulty buses and drivers who make to many stops for breaks.
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Pros:
  • Price
Cons:
  • Too many delays and useless stops
  • Everything else

Preferred solution: Full refund

User's recommendation: Do not ride greyhound.there is a shortage of drivers and the service right now is terrible

Anonymous
map-marker The Bronx, New York

Trying to get ticket information

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I was trying to get tickets information and I had great communication, great customer service. I am gonna b traveling in January and I needed the information ahead of time. Thanks, it was never an issue.
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User's recommendation: I am highly recommend

Cheryl L Dnh
map-marker Phoenix, Arizona

Checking to see if my lost luggage is enroute tto designated Greyhound Station.

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I mistakenly took the wrong luggage off the Greyhound bus. WhenI reached my destination I had noone to help get my luggage of the damn bus!@
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User's recommendation: Watch your luggage

Ben R Okv

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Verified Reviewer
| map-marker El Paso, Texas

Complaint poor service

My issue is my wife took a bus from El paso to Denver, the ticket was paid by debit card round trip , she was told it was an open ticket and to contact the Greyhound representative when she was ready to use the ticket back home , she contacted Daniel (Greyhound rep) last Wed and he has been giving excuses hanging up, saying he'll call back and never does and I called him last night and same results , does he even still work for Greyhound?
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Pros:
  • I like greyhound
Cons:
  • Having money taken
  • Rude people
  • Being lied to by customer service

Preferred solution: I want my wife on a bus today, that's all we wanted in the first place , his name is Daniel Greyhound rep ,13105982675 , very unprofessional

Anonymous
map-marker Monroe, Louisiana

Bus never came was waiting 4 hours

I was traveling from Monroe Louisiana to Dallas Texas. But the bus never showed up. Im requesting for a refund. Thank you!!!
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Earl P Kkz

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Verified Reviewer

Sorry *** bus driver don’t show up for work

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One of the most unprofessional bus driver and staff to be operated a bus they all need there *** fired Im reporting you all to the corporate office scents this *** in Nashville thinks her blk *** cant be fired we will see Rude ***
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Pros:
  • I will like it when this company finally goes out of business
Cons:
  • Not worth the money

Preferred solution: Full refund

jaeshaun j

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Verified Reviewer
| map-marker Mckinney, Texas

My bus never came

Ive been waiting for 2 hours for a bus me and my daughter are in the rain waiting for the bus in a town we are not from this is not fair
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Loss:
$65

Preferred solution: I want to get on a bus today

Ellen Ramey

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Verified Reviewer

The inconvenience of the late buses

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Should be warned ahead of time. You have email n phone numbers. We was sat outside for hours with no benches or a place to use bathroom.
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Pros:
  • Bus drivers attitude

Preferred solution: Full refund

User's recommendation: Careful get all info

Anonymous
map-marker Port Orange, Florida

Need to ask question

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Can't speak to anyone, no one answers the phone. Had ticket from Orlando to Pittsburgh, was in Daytona, had to get a ride to Orlando to get bus and come back through Daytona. Stupidity.
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User's recommendation: Fly, cheaper and much faster.

Giavonna Bgm

I wanna know the reason behind delayed bus coming from Bakersfield to Los Angeles?

What happened why the delay and had to wait for another bus? They are supposed to be in Los Angeles in 4 hrs?
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Anonymous
map-marker Chicago, Illinois

Bus delay

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There was a 6 hr delay which caused my diabetic husband to go without his medication. The Daly also caused him to arrive after public transport ended for the evening. I had to setup a last minute Lyft from another state and pay $25 for him to make the 5 mile trip home. I feel I should be compensated for this. Kimberly Moore. Kchrismon4@***.com. You reps showed no comparison and told me to go to the web
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Anonymous

Family members are stuck at a rest stop

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My husband and my three children were left at Binghamton station from the hours of 10 PM to 2 AM. Excuses from greyhound 1) The current driver could no longer drive the initial bus they were on due to not being able to go over a certain amount of hours Im driving. 2) when the bus did show up to pick up passengers along with the driver that could not continue driving, they only had space for two people my family was left off the bus. 3)My family is still currently waiting for a bus to pick them up.
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Pros:
  • Available for the destination
Cons:
  • Being stuck over four hours waiting for a bus to pick you up

User's recommendation: Don’t use greyhound

cathy T Rau
map-marker Tampa, Florida

My baggage stolen damage and I have not gotten any results yet it's been a month ago since my baggage was stolen and damaged my clothes is missing have for my medicine is missing I went online and fil

Greyhound - My baggage stolen damage and I have not gotten any results yet it's been a month ago...
My luggage got stolen in Tampa Florida I got on the bus in Orlando Florida headed to Tampa Florida was my last stop when I got to Tampa they said mighty luggage was not there they called me two days later and said they have found my luggage somebody had stolen it off the deck my luggage was damaged I can't even zip it my clothes were stolen half of my medicine was stolen and no one called me back yet
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Preferred solution: I need to make a liability claim on my luggage and all of my stolen clothes and my medicine so whatever liability cover you have on my luggage can you please conversate me in full

Tomas C Ywj

Can I canselled my trip back to portland

No refund!.. Went I was tried to cancel on time. Three days before travel. Very disappointed, I wont travel with this company again...
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Loss:
$300

Preferred solution: Full refund

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