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3 comments

Greyhound bus travel - a sad adventure

My daughter and I thought it would be an adventure to take a greyhound bus several states away. Yes, it was an adventure! It started with the bus being an hour late, progressed to there not being any seats left on the bus for us so we got to "(quote by the bus driver)either sit on the floor in the middle of the rows or stand next to the bathroom at the back of the bus". The first stop someone stole the bus driver's laptop which he had left on his seat while we stopped for a break. I again quote the bus driver, "no one is *** going anywhere on this bus until I get my f------ laptop back". So we all had to get off the bus and be searched along with all our bags and were delayed another hour there. Yes...it certainly was an adventure, one never, ever to be had again! Greyhound agreed to refund part of our ticket, but good luck if you try to get a refund, busy signals, holds, claims I never called....I don't think the refund will ever materialize. I know it's a little more - but try Amtrak if you can.
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Author
Location
Mount Pleasant, Ohio
Loss
$178
Review #284254 is a subjective opinion of poster.
1 comment

Greyhound rip-off

I booked a return trip Toronto-Brantford (on-line) for my son. I was horrified to find out that I was charged an additional $19.00 "Gift Ticket Fee" since I am not the traveller. The time/effort taken to process the on-line ticket is not dependent on WHO is travelling. The fine print probably makes this legitamate, but as a customer I think its' a deliberate "Let's rip-off the customer because we can", and I am horrified. I will NEVER use Greyhound services again and I will tell as many people as I can. Jill B
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Author
Location
Vancouver, British Columbia
Review #283004 is a subjective opinion of poster.
0 comments
I ordered a print at home ticket online. When I ordered the ticket, I was not near a printer so I assumed I could reprint the ticket at a later date. It is important to note that you cannot pick these tickets up at the station and that it is "solely the passenger's...
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Author
Location
Cleveland, Ohio
Loss
$84
Review #282320 is a subjective opinion of poster.
2 comments
my daughter is on a bus from Kelowna BC to Ontario, wiper arm broke in Golden BC, they sat for 3 hrs waiting for repair, weather was clear, they missed connecting bus in Calgary and now have to wait 8hrs for another bus. why a bus wasn't sent to pick them up rather...
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Anonymous
#427616

I will upload pics of the bus i took from Seattle where the bathroom door was held together by \"Duck tape\"!! where the air that is blown all around came out of vent that loo...

Author
Location
Brampton, Ontario
Review #282168 is a subjective opinion of poster.
0 comments

Greyhound driver

I use a cane & the driver allowed 2 men to cut in front of me in line. The guy behind me told them they needed to get in the back of the line, but the driver just took their tickets and acted as though he didn't care that I was at the front of the line. This has happened before, but I wasn't using a cane then. I really didn't appreciiate the driver's lack of concern. I travel by Greyhound to Columbus from Toledo once a month despite having been treated badly by the Toledo station's previous manager repeatedly. I expect and demand better service from Greyhound and its employees.
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Author
Location
Dallas, Texas
Review #278829 is a subjective opinion of poster.
0 comments

Greyhound despicable customer service

My son purchased a ticket to return to college after Thanksgiving. The bus never showed up and when the bus station tried to call Greyhound they couldn't even get through to their emergency number. They left many kids stranded without rides. The bus station said that the extra buses they needed were never ordered, but they sold tickets to the students anyway!! One person there said the exact same situation happened on the same day last year! Now we have to try and fight to get our refund. How can anyone run a business like this? They should be ashamed of themselves. I will never use Greyhound again.
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Author
Location
Plainsboro, New Jersey
Review #277835 is a subjective opinion of poster.
1 comment

Greyhound in Newtown, Pennsylvania - Refund Policy is Terrible

This review is written in regards to the horrible customer service Greyhound provides. I purchased a bus ticket for my daughter. we never printed the ticket because the printer we thought we could use was broken. When my daughter showed up to the Greyhound station, and asked if they could print her boarding pass, they said no because they the computer showed that the ticket had been printed. We had to purchase a second ticket. I tried to call the customer assistance line to get a refund but was put on hold and disconnectected. Never again will I use this company.
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Author
Location
Newtown, Pennsylvania
Review #277731 is a subjective opinion of poster.
2 comments

Greyhound is the WORST!

I dropped my daughters off at the greyhound bus terminal to catch the last bus back to school. The bus was 1 hour late arriving and when it did, they were informed that the bust was full and could not accommodate any additional passengers. The driver "supposedly" called her supervisor and we were informed that another bus would be sent and "should" arrive within 45 minutes. We waited around until 11pm and needless to say, a bus never arrived. The next morning we arrived at the terminal in order to catch the first bus leaving out. The bus arrived on time; however, the driver informed my daugther's that he was not going to their destination (as stated on the schedule) and that they should wait on another bus that would be arriving 45 minutes after he left. The "unscheduled" bus did finally arrive....after my daughter's had been sitting there for over 2 hours. I called customer service and spoke with a "laughable" customer service rep. and her "supervisor" and got nowhere. Needless to say, I will never use greyhound's service again!
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Author
Location
Newport Beach, California
Review #277676 is a subjective opinion of poster.
2 comments

Greyhound in Miami, Florida - Horrible Company

This review is written in regards to the horrible customer service Greyhound provides. I purchased a ticket for a friend and printed the ticket for my own records only because at the time of purchase a screen popped up that said "PRINT NOW" - (There was no alert that said if I printed the ticket, I would not be able to print another). The ticket was a 'will call" ticket and when my friend showed up to the Greyhound station they denied my friend access to the bus because I had printed the ticket. Just doesn't make sense! I fly Delta as well as other airlines and you can print as many tickets as you would like. I spent 1 1/2 hours on hold trying to get a hold of a customer service rep. When I finally reached a customer service rep. they told me denied me a refund or the opportunity to use the ticket on a later date.
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Author
Location
Miami, Florida
Review #276447 is a subjective opinion of poster.
1 comment

Greyhound in Johannesburg, Gauteng - Distressed Parent

My Mother booked a ticket with Greyhound. On the day and time of departure the Bus never arrived, left her stranded at the bus stop, only to let her know 2 hours later that the bus should be there at 23H00 at night!!!!!!!!We made other arrangements and NOW GREYHOUND REFUSES to REFUND my Mother.We phoned and spoke to their Customer Complaints with no luck. We faxed a letter, the bus ticket and confirmation of payment. The only feedback that we are getting is to RE-BOOK they do not do Refunds!!!!PLEASE ASSIST AS WE DON'T KNOW WHAT TO DO ANYMORE!!!!
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Author
Location
Johannesburg, Gauteng
Review #274297 is a subjective opinion of poster.