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my daughter is on a bus from Kelowna BC to Ontario, wiper arm broke in Golden BC, they sat for 3 hrs waiting for repair, weather was clear, they missed connecting bus in Calgary and now have to wait 8hrs for another bus. why a bus wasn't sent to pick them up rather...
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2 comments
Anonymous
#427616

I will upload pics of the bus i took from Seattle where the bathroom door was held together by "Duck tape"!! where the air that is blown all around came out of vent that looked like it hadn't been clean in months.

There was puke on the back seat and it smelled like alchol!! dis cust ing!!!

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#282168 Review #282168 is a subjective opinion of poster.

Greyhound driver

I use a cane & the driver allowed 2 men to cut in front of me in line. The guy behind me told them they needed to get in the back of the line, but the driver just took their tickets and acted as though he didn't care that I was at the front of the line. This has happened before, but I wasn't using a cane then. I really didn't appreciiate the driver's lack of concern. I travel by Greyhound to Columbus from Toledo once a month despite having been treated badly by the Toledo station's previous manager repeatedly. I expect and demand better service from Greyhound and its employees.
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#278829 Review #278829 is a subjective opinion of poster.

Greyhound despicable customer service

My son purchased a ticket to return to college after Thanksgiving. The bus never showed up and when the bus station tried to call Greyhound they couldn't even get through to their emergency number. They left many kids stranded without rides. The bus station said that the extra buses they needed were never ordered, but they sold tickets to the students anyway!! One person there said the exact same situation happened on the same day last year! Now we have to try and fight to get our refund. How can anyone run a business like this? They should be ashamed of themselves. I will never use Greyhound again.
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#277835 Review #277835 is a subjective opinion of poster.

Greyhound in Newtown, Pennsylvania - Refund Policy is Terrible

This review is written in regards to the horrible customer service Greyhound provides. I purchased a bus ticket for my daughter. we never printed the ticket because the printer we thought we could use was broken. When my daughter showed up to the Greyhound station, and asked if they could print her boarding pass, they said no because they the computer showed that the ticket had been printed. We had to purchase a second ticket. I tried to call the customer assistance line to get a refund but was put on hold and disconnectected. Never again will I use this company.
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1 comment
Anonymous
#764119

i paid 220.00 for ticket to houston texas,misplaced it n was told i could get a reprint a couple cities from me..instead they refused and i was stranded n made to pay to go back home since i was unable to repay the 220.00. never again will they get a dime of my money..ill rent a car first n drive myself

Review
#277731 Review #277731 is a subjective opinion of poster.

Greyhound is the WORST!

I dropped my daughters off at the greyhound bus terminal to catch the last bus back to school. The bus was 1 hour late arriving and when it did, they were informed that the bust was full and could not accommodate any additional passengers. The driver "supposedly" called her supervisor and we were informed that another bus would be sent and "should" arrive within 45 minutes. We waited around until 11pm and needless to say, a bus never arrived. The next morning we arrived at the terminal in order to catch the first bus leaving out. The bus arrived on time; however, the driver informed my daugther's that he was not going to their destination (as stated on the schedule) and that they should wait on another bus that would be arriving 45 minutes after he left. The "unscheduled" bus did finally arrive....after my daughter's had been sitting there for over 2 hours. I called customer service and spoke with a "laughable" customer service rep. and her "supervisor" and got nowhere. Needless to say, I will never use greyhound's service again!
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2 comments
Anonymous
#451227

Pittsburgh, PA terminal customer service is "WORST" than ever... my wife got e-ticket and her bus was at 5 pm and she reached their at 4:50pm and customer service told that her ticket is not valid, she needs to take "PRINT OUT"..

and they didnt allowed to catch bus...i mean what the *** service is this. cant they check their system and confirm that we have bought the ticket....

will never recommend anyone in the future... i think government should do something about these BS bus service.

Anonymous
#383596

i work for them and i agree, im part of their 1800 number, they dont encourage customer service, i do and i get pin for being nice to my customers,it just dont get why Americans use our service

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#277676 Review #277676 is a subjective opinion of poster.

Greyhound in Miami, Florida - Horrible Company

This review is written in regards to the horrible customer service Greyhound provides. I purchased a ticket for a friend and printed the ticket for my own records only because at the time of purchase a screen popped up that said "PRINT NOW" - (There was no alert that said if I printed the ticket, I would not be able to print another). The ticket was a 'will call" ticket and when my friend showed up to the Greyhound station they denied my friend access to the bus because I had printed the ticket. Just doesn't make sense! I fly Delta as well as other airlines and you can print as many tickets as you would like. I spent 1 1/2 hours on hold trying to get a hold of a customer service rep. When I finally reached a customer service rep. they told me denied me a refund or the opportunity to use the ticket on a later date.
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2 comments
Anonymous
#417540

Tired of is a real "jack butt"!! If a company does not put specific directions they are the challenged NOT the person using their service. Perhaps you, Tired Of are "challenged" and/or you work for Greyhound.

Anonymous
#402170

I am sure they should let you print 2 ticket when you only paid for one...read the fine print, the big mistake Greyhound made was selling tickets on line to be printed at home by the challenged

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#276447 Review #276447 is a subjective opinion of poster.

Greyhound in Johannesburg, Gauteng - Distressed Parent

My Mother booked a ticket with Greyhound. On the day and time of departure the Bus never arrived, left her stranded at the bus stop, only to let her know 2 hours later that the bus should be there at 23H00 at night!!!!!!!!We made other arrangements and NOW GREYHOUND REFUSES to REFUND my Mother.We phoned and spoke to their Customer Complaints with no luck. We faxed a letter, the bus ticket and confirmation of payment. The only feedback that we are getting is to RE-BOOK they do not do Refunds!!!!PLEASE ASSIST AS WE DON'T KNOW WHAT TO DO ANYMORE!!!!
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1 comment
Anonymous
#379922

It's truly mind-boggling the stuff this odious company is allowed to get away with. Take a look at the ticket and see if it says "No Refund", if it does then that means a lower price was paid for it; if it doesn't say that, then that means the full non-special price was paid, and it can be refunded.

Review
#274297 Review #274297 is a subjective opinion of poster.
In early October I took my first and most likely last trip on Greyhound from Las Vegas, NV to Tampa, FL. On the stopover in Amarillo TX the bus arrived on time with a 55 min layover. The 'fun' started when the bus was 1hr 10 min late to the gate(same bus#7268 with my...
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Anonymous
#370838

Sheesh, I've had layovers in Amarillo many times and it's almost always a nightmare. The depot is a pigsty for one thing, and the employees are rude and crude with no regard for the customers.

And, yeah, most of the drivers are A-plus jerks. There's never enough room in that depot for the amount of people who go through there; and Greyhound will tell to anything to appease you -- including outright lying that your bus will be held when it most certainly will not.

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#271783 Review #271783 is a subjective opinion of poster.
Loss
$600
Just called the traffic safety number provided on Greyhound's website (800-723-3287). Person answering phone made it very clear that the Drivers Union controls such complaints. Because I was so rattled by the incidents, plus nearly having pneumonia at my second...
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Anonymous
#376104

Called the unsafe driving # and got Ken, operator # 138.

Tried to report an illegal and dangerous stunt by a greyhound bus and he basically laughed at me. he said "It's only a $100.oo ticket and maybe the bus was behind schedule. This bus illegally rode the right lane and cut in front of all cars entering I-5 NB from the West Seattle bridge by crossing a double white line that is clearly marked as illegal to cross.

Ken didn't think it was a big deal that this bus driver was pulling such a dangerous move and said it was typical.

He also said that he had no supervisor.

I called the corporate office and they said that they could do nothing...

If you value your safety, DO NOT RIDE GREYHOUND!!!

Review
#265795 Review #265795 is a subjective opinion of poster.

Greyhound in Bellevue, Washington - Dangerous drivers, bad attitude of terminal personnel, inadequate scheduling

First leg of trip in September 2011 the driver was using a stick -- A STICK -- to hold down the gas pedal by propping it under the dash. If a cruise control isn't provided, make your own??? Even going down mountains!! Very, very unsafe. Then between Memphis and Nashville the driver was falling asleep! He was swerving toward trucks in the left lane and the guardrail on either side. Every minute or so he would *** the wheel back into the intended lane of travel. Many passengers were upset. Oh, it was in a drenching rain as well. But hey, we lived. Final leg of the trip through Rocky Mountain canyons and roadside rivers, the driver was clearly angry when he got onto the bus. Apparently he was "late for an important date" because he was tailgating on other vehicle's bumpers, one a young lady in a red convertible sports car was literally shoved out of the way at the end of a passing lane. He was passing in areas without clear visibility far enough ahead for a BUS to be safe. The bus was swaying wickedly side-to-side as well as bouncing (more bad shocks) as he escalated speed around corners, even cutting corners on blind curves. Passengers were "praying for safety" as one told me, while everyone was struggling to stay in their seats due to the excessive speed on the mountain riverside curves. NEVER again! Oh, the bus was 2 hours late leaving Denver because "someone forgot to schedule a driver on that line." The driver reporting was from the east coast and did not know the route so we were an additional hour late getting to Amarillo. The good part -- Amarillo had known 3 hours earlier that they were going to need another bus & driver going to OKC but did not call the driver in until the late bus arrived. FIVE hours late getting to OKC because of poor management. (Complete disruption of my purpose for going to OKC due to being 5+ hours late.) According to staff at Amarillo, the "remodeling" has been going on "for a long time" with no finishing the job. A miserable mess... dirty bathrooms, lack of adequate food/fluids. The guy was nice but he was clearly burned out on the complaints and situation there. The only clean places were SLC and Milwaukee. Most terminals are in the worst run-down parts of cities/towns. The one forgivable place was Joplin, MO. That the terminal was still there was a miracle and the staff was caring, considerate, helpful. I purchased a one month pass (that disturbed every driver because it required filling out another form). There is a week remaining but I won't be using it. My life is more valuable.
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#265786 Review #265786 is a subjective opinion of poster.