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The website allowed me to book my dad's ticket leaving PA to NM with him leaving from a location where there wasn't a station! Long story short --He had to get a ride to Pittsburgh (an hr away) after multiple phone calls and canceling the original ticket which was...
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elyriaohio
elyriaohio

Greyhound does not EVEN HAVE a Customer Service Policy! (I asked for one with no response.) Their drivers can even leave EARLY without passengers, leaving you stranded!

Greyhound: a 0/5 score (or lower) for everything

I was traveling to a little town called Fayetteville, NC, for a job interview scheduled at the last minute. Since Megabus, my savior, only went up to Durham/Charlotte (in NC), I decided to transfer to the dreaded Greyhound at a cartain destination. 1. I booked my Megabus ticket to Charlotte and purchased a greyhound ticket from Charlotte to Fayetteville. Only, Greyhound booked it erroneously from Raleigh (!) to Fayettville. This was on a Friday so the guy at the NC station whom I called, asking for information, chided me for booking online and said I would have to talk to the customer reps on Monday (the day of my trip). 2. Since Megabus is more accommodating, I decided to change my Megabus reservation to Raleigh so that there would be no problems. That went off smoothly, except that Megabus goes up to Durham. So I had to look at dreaded Greyhound from Durham to Raleigh (a 35-min bus ride). 3. At Durham, waiting for the Greyhound, in the company of the usual "characters," the desk conveniently forgot to tell us, the passengers, that the bus was canceled. We found out when a guy started yelling and expressing his frustration. 4. Approaching the front desk, the guy got into a fight with me for choosing the online option to book tickets! This despite me explaining that I was not angry with him for Greyhound canceling the bus...I just wanted information -- on refund, my options to get to raleigh, and such. The guy did not know what "reimburse" or "refund" meant. I had to spell and then write it out and then refer to it as "get the money back on my card." 5. I took regional transit (wayyyy better) and reached the place ok. And the next day, it was traumatic again with Greyhound. 6. This is the most rotten service I've ever come across. The rides have never been pleasant and the company on the bus/at the station is God awful. Please do not rely on the Greyhound for anything. I HIGHLY recommend Megabus in the US. It's so much better. Everything-wise.
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For all the people who are complaining about Greyhound's service, I know many people who take Greyhound on a regular basis and even had very many compliments about greyhound and their service. What you particular people have to understand is that many of you break...
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Anonymous
A. Phillips

\"Anonymous - Things Happen\", you\'re an obvious corporate shill! Long story short, On 06-SEP-10 @ 6P, I spent $66 on a one-way bus fare from Sacramento to Los Angeles, then ...

Anonymous
Shauna

GREYHOUND BUS IS HORRIBLE. THEY TREATED ME LIKE *** EVEN WHEN I WAS NICE TO THEM AND EVERYTIME I CATCH IT MY BUS DOESNT LEAVE UNTIL HOURS AFTER ITS SCHEDULED. THE BUS DRIVER D...

#214594
We chose to ride the Greyhound Bus thinking we would have a relaxing, stress free trip from FL to KY..... It was exactly the contrast to that!! Extremely dirty, old, not safe, bus stations were in the worst parts of towns, horrible customer service, cramped small...
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Anonymous
Jeri

Lucky you, not everyone can afford to rent a car. I don\'t know what the drivers make now but I do know Greyhound has been trying to bust the union and has forced wage cuts on...

I will NEVER travel on Greyhound busses!! Basically on the day before christmas eve greyhound agents in Bakersfield Were selling tickets without even knowing if there was room on the busses!! I tried to find out what was happening and the agents were very rude And...
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Anonymous
Anonymous

To the guy who commented saying grow up, you're a *** retard and know about as much as the monkeys who run greyhound. Tickets are for a SPECIFIC SCHEDULE and if you don't use ...

Anonymous
advanced purchase

Just get 21 day advanced its 50% off plus there no problem with over selling on a bus if you paid before mostly anybody right?

#212959
On Dec 19,2010 Started out my trip from Cleveland, Ohio to LA, California. The Greyhound staff and most drivers were all RUDE! Absolutely no Customer service. I felt as if I was on a Prision Bus and treated like very poorly. the trip was 2.5 days long and cost $403 RT....
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Anonymous
me

Are you on drugs or are you just retarded? You shouldnt get your trip for free!! You have no grounds for a suit either so give it up brainless wonder. :eek :eek :sigh :sigh

#212772
Today was the first time my 15 year old son used the Greyhound. We had no ticket on arriving at the bus stop in Newcastle at 13h30. The hostes treated us with alot of respect. Before the bus left, she called us and said there is space available for him. I was told...
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Anonymous
Derp

You are seriously complaining about a 45 minute delay? And that he didn\'t arrive until 15 minutes after the time that their phone line stated during the delay? You are com...

#212333
On the way to Alabama from Fort Myers Florida, which was suppose to be a 20 hour trip, the bus I was riding was involved in an accident. The brakes went out and we re-ended a car. Greyhound then abanded me at Tallahassee, and told me it would be the next day before I...
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AS SOME ONE WHO USE TO WORK FOR THEM, IT IS TOO EASY TO COMPLAIN. tHE PERSPECTIVE IS ALL LOST ON THE PUBLIC. NO OTHER COMPANY IN THE WORLD(OWNERS FROM SCOTLAND) WOULD DARE TO PROVIDE THE SERVICE GREYHOUND DOES. NO OTHER ENTITY WOULD EVEN CARE TO IF IT WAS...
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Anonymous
Francois

American business culture is based on customer service, it is obvious for anyone who does not work for the company that there is a problem that is why you are not profitable. ...

Zuni, New Mexico
#212187
I got to the station walked in turned around and left. I didnt need anymore time to realize I was getting into the nightmare of my life. Los Angeles greyhound station should be the topic of a reality show on stress fear unbelievable travelin conditions. If you have...
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Anonymous
Daiquiris qQ1

Even black "people" hate black "peoples."

Anonymous
freedom of speech

freedom of speech

#208740