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1 comment

The worst service in the world - Greyhound

I bought a ticket from Pittsburgh PA to Wilmington DE. On the ticket, depart at 5:00 am and arrive at 11:50 am. Actually, departed at 7:20 am and arrived at 5:10 pm. Greyhound never follows its schedule? For the minimum words of 100: I bought a ticket from Pittsburgh PA to Wilmington DE. On the ticket, depart at 5:00 am and arrive at 11:50 am. Actually, departed at 7:20 am and arrived at 5:10 pm. Greyhound never follows its schedule? It is the worst service in the world. Never take it and leave it alone.
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Author
Location
Pittsburgh, Pennsylvania
Review #227597 is a subjective opinion of poster.
0 comments

Greyhound in Los Angeles, California - Racists not giving refunds

I witnessed 2 different people who missed their connecting bus bc of their bus being late and the (black) customer service reps/security would not do anything to help them. it was sickening to watch! When anyone would go to the counter to ask questions they just acted so *** and didnt offer any assistance AT ALL...and it was interesting to see the security guards acting as csr's at times. my whole experience there was sickening. they keep the buses packed, and these men are bragging about how easy it is to transport drugs through there. never again. id rather *** WALK
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Author
Location
Los Angeles, California
Review #226538 is a subjective opinion of poster.
0 comments

Racist *** running greyhound

traveled from LA to vegas and was COMPLETELY DISGUTED with the customer service and bus drivers and then the *** i sat next to that kept moaning then put his hand on my lap. he was completely insane, i would doze off and he started talking loud on his cell phone, but you could tell he was just actually talking to hiimself. when this woman got out of her seat i moved into her chair and he started making comments like "im seating here, noone can sit with me". completely insane.and he was bragging about how much money from dealing and how they never checked his bags on the bbus.he had and the way he was holding onto that bag he was carrying im sure he had drugs in it. the bus driver was on some moronic bus driver power trip yelling at the passengers about how you couldnt talk on your phone (and whenever the blacks were yelling on their phones he never said anything), he yelled at me twice for standing up before he parked. whatever he needed to do to feel like a man. the people that work there (all black) were rude and angry the entire time.it was a disgusting experience altogether. im never putting myself through that *** again.
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Author
Location
Los Angeles, California
Loss
$60
Review #226537 is a subjective opinion of poster.
5 comments
Greyhound is the worst travel service ever. I normally catch the train but it was sold out. Catching the bus is normally my last resort right after walking. On my way from memphis to new orleans for my college spring break, greyhound over booked the bus and 3 old men...
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Anonymous
#1376388

Worse service always delays and bad services of guards even going to restrooms got to show up tickets in LA ....we are turist no terrorist...

Author
Location
New Orleans, Louisiana
Loss
$72
Review #226508 is a subjective opinion of poster.
0 comments

Greyhound

Last night on 3/07/2011, I ordered a online ticket to travel to Oakland,ca from Sacramento. My bus was to leave at 8:15pm so I arrived at the bus station at 7:30pm. The ticket counter was dark and no one was working. A security gaurd told me that the rep had just went to lunch and would be gone for 30min. About 2min later I seen a lady behind the counter walking around and then sat down. I walked over to ask her about how to get a ticket when there is no one working and she responded with " I'm on my lunch" I asked if there is anyone that I could talk to and then she said "What part of I'm on my lunch that you don't understand" so I was so upset that I threw my food in the garbage can and walked out the door. When I came back 5min later, another person that was behind the counter said that I can go around to the shipping side and they will print out a ticket for me. They have horribel customer service in my opinion !!!
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Author
Location
Sacramento, California
Review #225574 is a subjective opinion of poster.
3 comments
I bought a ticked online, knowing that they are non-refundable. My trip was canceled due to a snow storm. At the station, they told me that I could leave and use the tickets later without a problem. Now they are telling me that online tickets have to be used only...
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Anonymous
#265234

Do you really believe all these excuses that Greyhound comes up with when a problem arises?These are just stories because they are juggling drivers and not enough busses. Just...

Author
Location
Athens, Georgia
Review #225442 is a subjective opinion of poster.
0 comments

Greyhound in Bronx, New York - Poor Customer Service

On February 26th I purchased a ticket for Mt. Laurel, NJ from NYC Port Authority. The ticket agent directed me to gate 83. Gate 83 had a sign posted for Boston and Connecticut, not Mt. Laurel. The other option given by the ticket agent was gate 82. No signs at gate 82 indicating any destinations! When I was finally able to speak to a greyhound rep, he advised me I missed the bus at gate 83 and that it had boarded on time! I had waited on that line and no announcement had been made concerning a boarding for NJ! He then directed me to gate 68. At gate 68 I was informed by the agent that the next bus to Mt. Laurel would be at 11:30, which came and went. No bus to Mt. Laurel. Finally at 12:30 I was able to board the bus for Mt. Laurel at the next gate over having been informed that I had been standing at the wrong gate for 30 minutes, following the directions of another incompetent Greyhound employee!
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Author
Location
Bronx, New York
Review #224602 is a subjective opinion of poster.
8 comments
I ordered my bus tickets from Fort Leonard Wood, MO to St Louis Airport and on the day of, the bus was cancelled. I was not given any notice of this. There was no signage on the door stating this fact, so myself and 2 other passengers sat in front of the terminal...
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Anonymous
#388184

Bought a 7:30am ticket bus from Worcester MA to Boston MA bus didn\'t show up I miss my appointment try to reschedule n they charged me a freakin $15.00 fee for a $20.00 ticke...

Author
Location
Mesa, Arizona
Loss
$27
Review #221797 is a subjective opinion of poster.
1 comment
The website allowed me to book my dad's ticket leaving PA to NM with him leaving from a location where there wasn't a station! Long story short --He had to get a ride to Pittsburgh (an hr away) after multiple phone calls and canceling the original ticket which was...
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elyriaohio
#247824

Greyhound does not EVEN HAVE a Customer Service Policy! (I asked for one with no response.) Their drivers can even leave EARLY without passengers, leaving you stranded!

Author
Location
Ruidoso, New Mexico
Review #221145 is a subjective opinion of poster.
0 comments

Greyhound: a 0/5 score (or lower) for everything

I was traveling to a little town called Fayetteville, NC, for a job interview scheduled at the last minute. Since Megabus, my savior, only went up to Durham/Charlotte (in NC), I decided to transfer to the dreaded Greyhound at a cartain destination. 1. I booked my Megabus ticket to Charlotte and purchased a greyhound ticket from Charlotte to Fayetteville. Only, Greyhound booked it erroneously from Raleigh (!) to Fayettville. This was on a Friday so the guy at the NC station whom I called, asking for information, chided me for booking online and said I would have to talk to the customer reps on Monday (the day of my trip). 2. Since Megabus is more accommodating, I decided to change my Megabus reservation to Raleigh so that there would be no problems. That went off smoothly, except that Megabus goes up to Durham. So I had to look at dreaded Greyhound from Durham to Raleigh (a 35-min bus ride). 3. At Durham, waiting for the Greyhound, in the company of the usual "characters," the desk conveniently forgot to tell us, the passengers, that the bus was canceled. We found out when a guy started yelling and expressing his frustration. 4. Approaching the front desk, the guy got into a fight with me for choosing the online option to book tickets! This despite me explaining that I was not angry with him for Greyhound canceling the bus...I just wanted information -- on refund, my options to get to raleigh, and such. The guy did not know what "reimburse" or "refund" meant. I had to spell and then write it out and then refer to it as "get the money back on my card." 5. I took regional transit (wayyyy better) and reached the place ok. And the next day, it was traumatic again with Greyhound. 6. This is the most rotten service I've ever come across. The rides have never been pleasant and the company on the bus/at the station is God awful. Please do not rely on the Greyhound for anything. I HIGHLY recommend Megabus in the US. It's so much better. Everything-wise.
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Author
Location
Washington, District Of Columbia
Loss
$18
Review #216152 is a subjective opinion of poster.