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Greyhound in Durban, Kwazulu-Natal - Steera combo WON'T buy my loyalty back

I have been a faithful Greyhound passenger for the past 6 years, including many more other members of my family. But to my great disappointment the service was incredibly horrible and to say the least appalling. I had booked the 09:10 bus that was departing from PTA. When we got to JHB your employees were not effective in assisting us on where to go to get on the next bus, this proved to be another struggle as passengers were running around from bus to bus, being referred to various personnel. We finally departed from JHB at about 12pm. As if the above mentioned was not enough, the bus we were travelling in had clearly not been serviced and kept getting stuck at various stop signs. So eventually the bus driver stops the bus and calls for another bus, 2 hours later when the patient and very tolerant passengers asked what the hold up was we were informed that a mechanic was on his way. Another 2 hours later, no mechanic. And after waiting for 4 and a half to 4 hours the mechanic shows up only to tell us that we can travel in that bus. So now we had to wait for ANOTHER hour or so for the bus. As if the above mentioned wasn't tortuous enough, the bus driver stops to tell us the wipers are not working and because he knew he would be changing shifts with the other bus going the other way, he yells at us from the front and says "you people are always complaining". I find this completely unacceptable as the passengers in that bus are paying passengers and we had been very patient with him until that time. To my knowledge, that bus driver's name is Mishack. I have never felt so ill-treated for something I was paying for in my life, only to be "˜bribed' with a food parcel at Montrose after spending 12 full hors without any food because of your lack of good service and possible incompetence as I believe that bus would not have given us problems if it had been thoroughly serviced. We were meant to arrive in Durban at 19:10, but we arrived at midnight. I am GREATLY disappointed In your service delivery and the fact that your personnel promised 2 passengers that were supposed to board the bus at Montrose, that they would call them when the bus was coming near Montrose, the other passenger was left by the bus, because YOUR STAFF DID NOT CALL BACK. You have, from that Day lost my loyalty and various other customers, including the rest of my family, because on that day 31 March 2010 on the bus from JHD to DBN you did not live up to you promise and reputation. Thank you,
#177763
Just a warning to anyone boarding or deboarding Greyhound in Madison, WI. The stop was moved last week; the address given online in eastern Madison is no longer valid. The new stop is at the intersection of Washington and Baldwin, several blocks NE of the State Capitol...
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Anonymous
Grace

I recently went online to see the cost of a ticket to Indpls. It is ridiculous knowing the the station has closed on Bedford. And furthermore there isn\'t a place where ticket...

#177597
I am writing in order to let you know of the misery that I have been dealing with greyhound each time I travel with them. Whether I purchase my ticket online or at a counter there seems to always be drama. The issue has been with my name tags. Each time I have to pay...
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#174531

Greyhound: the driver didn't let my husband to pick up my son and drove my son to the wrong station

My son fell asleep on the greyhound bus (it was 2 am). The driver didn't wake him up on his stop. My husband who knew the boy was on the bus tried to enter the bus to wake him up. The driver yelled at him and said the boy was not there. my husband believed that the boy wasn't on the bus and reported to the police. they had been searching for my son for 2 hours. the driver dropped my son off at the next stop but he didn't unload his luggage. The luggage was sent somewhere else. greyhound refuses to file a baggage because the baggage check numbers were not issued (their fault, they just didn't do it for some reason)
I want to share this experience with everyone who is ever planning to use Greyhound bus. This is so outrageous that I am afraid people would not believe me. But I promise - this is the truth without exaggerations. Here is what happened: I was waiting to board a bus...
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Anonymous
wm

Can anyone out there tell us what the *** is wrong with the Richmond greyhound bus station why they never answer their phone. My son was traveling (mental health person) out ...

Anonymous
James

I think greyhound sucks not because of the driver but because of the people who ride it. The reason why the buses stink is because the people stink. I would say 80% of the peo...

#172697

Greyhound in Vancouver, British Columbia - A gift fee ontop of rampant unprofessionalism...

I have traveled by greyhound many times and rarely have I had anything positive to say about it. On numerous times the buses have been late, causing me to arrive at home sometimes hours after the designated time. Once in particular stands out; I waited for three hours at a bus depot. After two hours an employee told me the bus had not even left its original destination yet, and when I inquired further he told me there was no reason for the delay. As well I find that many of the employees are extremely rude and unprofessional. An Asian woman who did not speak English attempted to ask the bus driver a question while the driver was doing a head count. The driver told her to sit down, adding loudly that she "didn't understand why people like you are allowed onto the bus in the first place." As well I have witnessed front desk employees (not drivers thankfully...) getting stoned outside the building on numerous occasions. May I ask where the boss is?! My most recent beef with greyhound is the "gift fee" they impose on customers who purchase tickets for their friends. I do not own a car as I am a student on an extremely tight budget. I do NOT appreciate being charged an extra $18, a fee which is not imposed if the buyer pays in cash, leading me to conclude that Greyhound imposes a surcharge on credit cards, which is quite illegal. I sincerely hate the Greyhound company. I really don't think I could stress this enough if I screamed it from the top of a mountain. If there were another bus service running in BC, I would take it any day. They are unprofessional and have held a monopoly in the cross-country bus service for far too long.

Greyhound; a sick and dying dog.

I would never consider traveling with Greyhound again, ever. The service shattered even my low expectations. The driver was rude, unprofessional, and even personally attacked me, calling me a "*** college student." The lack of security makes the buses feel very, very unsafe and it does not help that most of the stops take place in "I wouldn't walk around there alone at night" locations. Buses feel dirty, and dusty. Overall, Greyhound is dying not only due to the age of cheap airfare, but also due to the seriously falling standards of the line itself, which will ultimately make the company its own victim.
#169737
I purchased two one way, 21 day advance purchase e-tickets on Greyhound Buslines from Minneapolis to Nashville, TN back on December 30, 2009 for travel on January 24, 2010 (and also my return trip back to Minneapolis) since my daughter will be there for 6 months). I...
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Anonymous
Margie Larioza

Get Prepaid Legal and let our lawyers fight for you. They don\'t mess around with companies like Greyhound. $26 per month (no contracts, momth to month) will put a lawyer on r...

Anonymous
Not Important

I, ahem..someone I know...:) is a driver for greyhound. MOST of the time, the driver will go ahead and honor wrong-date tickets, so long as you have a pretty good reason. S...

I was out at the platform area at the Vancouver Pacific Central bus terminal waiting for the bus. I realized I did not have my cellphone in my pocket.I asked a lady beside me to watch my luggage whileI ran back inside to find my cellphone. I was only gone a minute...
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IzzyE
IzzyE

I would have to agree with Tasha on this one. First, did you ask the lady who was supposed to be watching your luggage what the \"kid\" looked like? What about the person who ...

i paid for a ticket from phoenix az to mcminnville oregon,the bus was about 5-10 mins late starting from los angeles to sacremento,so i had to take another bus, they said would be straight to mcminnville but when we got to salem oregon,i was informed that there was not...
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#166133