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IVE BEEN WAITING FOR MY PACKAGE THAT WAS SENT FROM LAS VEGAS NEVADA TO SANTA MARIA CA, SOME HOW IT GOT SENT TO SANTA ROSA CA..IVE CALLED LAS VEGAS AND NO ANSWER..IVE CALLED SANTA ROSA AND THEY ARE RUDE AND LAZY..THEY HAVENT SENT MY PACKAGE..THEY RARELLY ANSWER THE...
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2 comments
Anonymous
#652618

Shipped a large box 24 x 24 x 80 inches with

Greyhound package express, it contained

a 2008 Ford F350 truck bumper.

I have filed a claim several times.

I have called them many many times and

have never had them return my call.

I have sent faxes and emails on many

occasions with no reply from them.

This bumper was lost on February 23, 2013.

Today is May 17, 2013, says a lot about their

customer service, Have tried to call Kimberly Buckner

in the customer complaint department over

2 dozen times in the last few weeks with no response.

Her direct phone number is

214-594-3187 her email is

kimberly.buckner@greyhound.com

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#248214 Review #248214 is a subjective opinion of poster.

Greyhound, are you kidding me?!

ive been waiting for my bike for over a month and a half now, and have been spam-calling greyhound all week to get no *** response whatsoever. heres the story: on may 11th, i traveled from charlotte, nc, to milwaukee, wi, and had a bike shipped with me. by the time i got to milwaukee 24 hours after getting on the bus in charlotte, my bike was nowhere to be found. turned out it was still a few states behind, according to the person i spoke to, so i gave him my then-cell number and he cheerfully told me id get a call when it arrived. 3 weeks later, on my new phone, i call them because i had yet to recieve a phone call. after a long, boring wait, i finally speak to a guy who tells me my bike is there and i can come get it whenever i want. i dont go there that day, because my fiancee had to work, nor do i go the next day, because of *** weather. two days after i call, he and i decide to go and pick it up, only to find that the day before, the crappy-weather day, it was shipped out to dallas, where they send all things that havent been claimed yet. problem is, theyre supposed to wait 3-4 weeks after the item arrives. in the case of my bike, they waited 2 weeks. after a week and a half of TRYING to understand what the *** is going on in dallas (their representatives hardly speak any *** english), i finally convince a hispanic gent to send my bike back to milwaukee. 2 weeks ago i filed a claim for it, and have been calling onver and over and *** over again since, left 3 messages, and have come under the suspicion that those bastards may have actually had the gall to BLOCK my phone number, considering every time ive called today, i always get a *** busy signal, but when i called on my fiancees phone, there was no busy signal. at that, greyhound, you may go *** yourselves. i can assure you i will never be using the greyhound again and insist to anyone who plans to travel out of state, if its an option, try driving instead. i see no reason why greyhound should profit from such *** customer service, and i assure you they will hear from me over and over and over and over and over again until i get my godd*mn bike.
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#246255 Review #246255 is a subjective opinion of poster.
My husband and I were travelling via Greyhound yesterday (Fri June 26th) from New York to Toronto. At the Buffalo terminal, we were notified that 'some how' our luggage was lost/misplaced/stolen! That is understandable. What is retarded and absolutely unacceptable is...
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1 comment
Anonymous
#323544

Similar situation happened with me. Of course it's your fault that the luggage was lost in the first place (arrording to them).

Rude bus drivers. Finally got my luggage back 3 weeks later.

Unfortunately Ghound is the only bus company left. I should have flown I guess.

Review
#245714 Review #245714 is a subjective opinion of poster.
This was a trip from Missoula, MT to Sweetwater, TX about a month ago. I got to the station 3 hours early so I could check my suitcase and walk around for a while since, as anyone knows, most of Greyhound's depots are too small with too little seating. Before...
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6 comments
Anonymous
#1068168

Amen same thomg happened with me i will never use this company again...lost two luggage bags and are just plane rude for sure...

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#245358 Review #245358 is a subjective opinion of poster.

Greyhound does not refund money

I purchased a ticket on June 3rd 2011, online and for whatever reason the ticket would not print. I tried their reprint option and ticket would not print. I called them and they gave me my option to travel... buy another ticket and request a refund. I was very upset as they had already drafted my account and I needed to travel that day to Dallas. I mailed my request for a refund Monday the 6th and to this day I have not received my refund. I type this complaint as most people have no other travel option, and their complete disregard to me, and I'm sure many others has been very upsetting. I just hope another bus company comes along so competition will make them give us, their customers the respect we deserve.
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#245229 Review #245229 is a subjective opinion of poster.
Loss
$81
grey hound sucks i will tellevery one that i know to either fly or take a train or rent a car.the employees at the tulsa terminal were verry rude the place was under staffed they had a spanish girl behind the counter trying to get tickets and help people the best she...
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1 comment
Anonymous
#353347

During a recent three week trip around the country on Greyhound I had some fascinating experiences. For one, I agree the Tulsa station is a stinking pit!

Horrible attitude toward customers. I had to go in and out of there twice to do what I needed to do. BOTH times were the same... just mean-spirited, nasty people.

And, that's the least of the issues I had... more to be written.

Review
#245151 Review #245151 is a subjective opinion of poster.

Greyhound in Pharr, Texas - Where is my SON!

Unbelievable *** – this company! I sent my 15 year old son via Greyhound to visit his family in New York from Texas for the summer. He's hitting four transfers on a 3 day trip and his cell phone broke. I'm worried he didn't make the transfers. His mom is pregnant and stressed out beyond belief for her son's safety. I assumed I could just call Greyhound customer support to ask for help in finding him and not one f'n employee gave my thoughts the time of day. I called several Greyhound customer service reps here in the US and in Columbia (outsourced call center) to get help and they all stated verbatim the same ***: "Sorry sir, we can't do anything to locate your son. Here is the number to the next bus station; ask them to announce his name over the PA system." The problem with this BS solution is that my son doesn't hear too well. When I asked them to just call the bus driver they refused. Greyhound Corporate (a gal with the initials CB) even said it would be better to call the police department because they might have better luck finding him – unbelievable this company. As of right now I have no idea where my son is and more importantly if he's ok. I will never use Greyhound again. It would have been much better to spend the extra dollars on a plane ticket. If anything happens to my son I will file a law suit on this dilapidated and malfunctioning company for not having adequate procedures in place to locate passengers in case of emergencies. I hate companies that talk to customers by the book and outsource their customer service centers; nobody ever says "let me see what I can do" anymore and it's very difficult to understand English speakers with thick accents, especially if you're making the call from a busy area.
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3 comments
Anonymous
#340852

Seriously? Why would you send your underage son alone on a bus that takes 3 days?

It's your responsibility, not the bus line! Also, why on earth wouldn't you fly him there?

Anonymous
#302126

You sent your minor alone on a 1500+ mile bus trip? It's not the company's fault that they can't send out the military to look for your son!

The P.A. suggestion is all they can really do.

My parents would not have put me on a DIRECT FLIGHT alone at fifteen. I hope you know by now your son is safe, but the company is not at fault in the slightest.

Anonymous
#302084

No offense, but are you kidding me? Why is Greyhound responsible for your son's safety?

If he doesn't hear well, is carrying a broken cell phone, and his mother is a pregnant/ anxious mess, why on earth would you put him on a bus ALONE for a 1,500 mile road trip? If anything happens to your son, shame on you and his mother for expecting someone else to supervise his travels!

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#244403 Review #244403 is a subjective opinion of poster.

Greyhound Bus

Don't use Greyhound Bus lines there the worse *** bus lines out there trust me you have a better chance at driving or taking the airlines!!! I never recieved my tickets in the mail, they say online that you can purchase a kids ticket but you cant,so that you have to call them & pay an extra $100.00!!!! You deal with the rudest people ever that talk to you & shaow you that you are nothing & mean nothing to them like as if we DON'T PAY THERE CHECKS!!!!! But when you get irritarted they hang up on you & or give you someone who you can't understand. What they need to understand is because of (us the people) Greyhound that's how you get paid!
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#243246 Review #243246 is a subjective opinion of poster.

Greyhound--Horrible

bought a 60 day pass to visit family and friends in the United States. It was expensive but I thought it would be cheaper than driving. It takes three times as long to get anywhere on the Greyhound. The employees are dirty and ignorant (especially in the smaller towns) it is as if they have absolutely NO supervision. I have seen customer service reps take personal calls on their cell phones while customers were waiting in line. The buses are outdated and filthy. Even after the buses are "Cleaned" there is still dust everywhere and stains on the seats. The air on the bus is a combination of roach spray, air freshener, ***, *** and that blue stuff in the toilet. On the new buses the Internet seldom worked and there were few working outlets. They all had the same "low" air quality. There was midnight entertainment on the bus. There are NO camera on the bus. It is very unsafe. Every night people were stealing or "fist" fighting especially in "urban" areas". I have never seen such beast mentalities in my life. The "Urban" bus drivers were amazingly unprofessional they were either on their cell phones or had head sets on listening to music while driving through heavy traffic. My biggest memory I have is the respiratory and eye infection I picked up while riding the Greyhound. Which had me bedridden for over a week.
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3 comments
Anonymous
#961863

Second time in a row I've contracted eye infections riding GH passing through Atlanta on south east runs.

Shame there isn't a website travelers could post contacted diseases or infections after traveling. And with whom and what route was taken and stops/lay overs where made.

That could be a highly useful tool. Not only for public safety but for marketing purposes as well.

kevincollins
#304469

The best way to get back at Greyhound is simply never do business with them again. I haven't used their horrible service in over 5 years b/c my last experience with them was awful. Trust me, book ahead and fly or take the train; it's more than worth it.

Anonymous
#296825

Anyone who is dumb enough to use greyhound should be slapped

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#242305 Review #242305 is a subjective opinion of poster.

Greyhound in Jonesville, Virginia - Sold bus ticket for bus that never arrived.

I bought a one way bus ticket from Greyhound on June 1st for a trip from London, KY to Grand Rapids Michigan. London doesn't have a station so I traveled to Bristol TN to purchase the ticket as there on-line and telephone assistance could not accomplish the task. The bus was to depart the Burger King in London, KY at 8:05 A.M. I arrived at 7:30 A.M. and after waiting two hours, called Greyhounds Customer Service. Reached an individual that could not speak English very well but struggled thru and was told the bus was late. The bus would arrive but he could not tell me when. At 10:30 it was evident that the bus was not coming so my husband drove me to Lexington ,KY the nearest station on the route. What a nightmare. Several severely handicapped children laying on mats on the diry floor of the station. Both bathrooms out of order. People sleeping on the floor. The agent was courteous, but had no solution. Continued to say the bus I was scheduled to take was "LATE" but in reality, it was not coming. The next bus would be at 11:00 P.M. If I wanted to take that bus, I would have to find somewhere else to wait as the station closed from 4PM to 9PM. I asked for a refund and was told NO. I was fortunate in that my husband was still with me with our auto so we aborted the Greyhound nightmare. The State of Kentucky better look into the station in Lexington before they have a National Scandal on their hands. No working toilets? Handicapped children laying on the floor? I will never use Greyhound again, my concern in posting is that someone might send a loved one on this atrocious bus line not knowing how terrible it operates.
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#241156 Review #241156 is a subjective opinion of poster.