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1 comment

Greyhound has frustrated efforts to settle lost items claims and engaged in retalliation

I traveled from Ny. to Tx. for my fathers funeral on greyhound coach and was treated poorly by staff. After I filed a complaint the next driver took myself and another off the bus to give us a warning as if we were terrorists. On the return trtip I filed another complaint when I was left in Missippi because no announcement was made of departure.When I reached my destination in Ny. I discover that my luggage is missing. Filed a claim and a month later, my luggage was returned with items missing.I have made numerous calls attempting to get compensated for the stolen items,this effort has been frustated at best.
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Author
Location
Middletown, New York
Review #206898 is a subjective opinion of poster.
4 comments

Greyhound bus line is not wanting to take responsibilty for their actions

greyhound bus lines was pd bus fare in advance to get my kids from flint michigan at 3:45pm on oct27 to arrive in atlanta georgia at approximately 10:10am on thursday oct 28 so they could go to his brothers graduation ceremony they charged me an extra 18 dollars because it was my card that pd for their trip instead of leaving at 3:45pm they was not able to load up til 4:45pm they were stuck waiting for on the bus till 5:45pm before they got on the road their bus had to go pick up passengers from another bus take them back to flint bus station they got to detroit mi about 7:30 which caused them to miss their bus there they were issued new schedule that had a leave time of 10:30pm out of detroit to atlanta also time of arrival to atlanta ga would approximately be 5:40pm on oct 28 his brothers graduation was at 1:30pm oct 28 i will never again suggest greyhound for transportation i have been given the run around about the whole thing
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Author
Location
Norcross, Georgia
Loss
$250
Review #205360 is a subjective opinion of poster.
10 comments
I bought my son a ticket i made it non refundable so he could not return it he missed his 1 st bus so i called they said when he left he could change ticket for a 15.00 dollar fee when he leaves so a couple days later my son was gonna leave on the last bus leaving...
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Anonymous
#540304

I love greyhound :p

Author
Location
Wichita, Kansas
Loss
$226
Review #204681 is a subjective opinion of poster.
4 comments
Im sitting here its 11pm waiting for my girl to arrive from laredo she got a ticket for a grayhound bus that suppose to depart at 2pm but they cancel and said she need to take the one at 7pm she went back at that time and they did again now she is taking another bus...
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Anonymous
#544681

Tasha, Your comment\" 3. Written by Tasha on October 26, 2010 From Toronto, Ontario, CA In most countries education is free. I suggest you go back to school and work on you...

Author
Location
Houston, Texas
Loss
$32
Review #204252 is a subjective opinion of poster.
4 comments

Greyhound in Colorado Springs, Colorado - Belittled people intimadated people thertend me

miles standish im from colorado springs colorado.I went from co. spgs. Co. to Jacksonville No. Carolina to see my 5 grandchildren an my first daughter. I had not been on a Greyhound bus seance I got out of veitnam in 1973 ,now Ill never ride one again.I just retiered after working for 37 years in the glass feild. I was polite an nice to people my hole life. You on the other hand an your employees enjoy making people feel afraid,intimadated,scaired,steep out of line an bingo your walking. Just but people off,yell at people,one of your drivers called me a dog' Im 55 years old,in my6 life Ive nevere felt more uncofterable travleing.
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Author
Location
Colorado Springs, Colorado
Review #203633 is a subjective opinion of poster.
2 comments

Greyhound is the WORSE!!!!!!!

I traveled on greyhound 8/2010 and the service was the worst. I wrote an email to the refunds department immediately. I did not hear from them unitl 2 wks ago. They stated that I would receive a refund, however, I called the number provided and you can never get through. The phone just rings or goes to voicemail. It does not even say the company's name on the voice mail. Then I called the corporate office some one did answer and transferredd me to the refunds dept. Once again no one answered. I was on hold for 25 mins. I called back and explained the problem at the Corporate office and the woman was rude. I pray I never have to use greyhound again. If it was announced on the news that greyhound was closing their doors for good I would say "Peace out!!!"
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Author
Location
New York, New York
Loss
$59
Review #202319 is a subjective opinion of poster.
0 comments

Greyhound in Sault Sainte Marie, Ontario - If your young, you must be a violent drunk.

I will never travel again aboard a Greyhound bus. Known for catering to all walks of life, even the lowly drunk is safe to travel on greyhound. Except if you are young and wearing a sideway baseball cap. While boarding the bus in Sault Ste Marie ONT, I was asked by the already agitated bus driver whether I had been drinking. After politely informing him I had consumed 1 beer more than an hour prior, (to help me fall asleep) he told me that me and my travel mates were not allowed on the bus. Even as we spoke two other HIGHLY intoxicated passengers exited the bus to smoke, and quickly re-entered the bus. Because of this we were forced to stay in town for a furthur 12 hours, our scheduled work in the next city was cut short. When asked why we were being treated this way, the bus driver told me, again aggressively that he "Can do what he wants". So again, if your homeless and drunk you can travel, but if you happen to wear a hat that insults the driver then you dont count. Thanks greyhound, now im just another passenger that will only spread bad words about your failing company.
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Author
Location
Sault Sainte Marie, Ontario
Review #199484 is a subjective opinion of poster.
0 comments

Greyhound in Calgary, Alberta - Thieves among other things...

I have had NOTHING but aweful experiences with greyhound. I was harassed by security accusing me of being on drugs because I was shaking slightly due to drinking large amounts of coffee and the fact that i had raced to the station and almost missed my bus. A friend of mine once fell asleep on her bus and missed her stop. when she asked the driver what she should do, his answer was to stop immediately and kick her off in the POURING rain under an overpass. Buying tickets online with them is a real treat. I attempted to purchase a ticket online for a trip i was taking however once i completed everything, I was given a message saying my transaction didn't go through because "blah blah blah our website SUCKS" so i did it over the phone. when i returned from my trip I looked at my visa bill and had been charged for my ticket (80$) but there was also another charge from greyhound for 75$. A MONTH it took of calling greyhound customer service every two days being told to call back until finally they told me that transaction didn't exist. called my bank, they give me reference numbers for the transactions to give them to track. i call greyhound, attempt to give them the reference numbers and "NOPE THAT TRANSACTION NEVER HAPPENED DOESN'T MATTER THAT YOU HAVE REFERENCE NUMBERS IT NEVER HAPPENED". so i called my bank back, they informed me this happens ALOT with greyhound and had to put them under investigation and essentially force them to give me my money back. I had another issue with them yesterday that involves me wasting 200$ but that was partially my fault, however I feel they did an extremely poor job of assisting me with the problem. In summary, greyhound sucks, i'm offically boycotting them and will gladly walk or take a plane over using their services any day.
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Author
Location
Calgary, Alberta
Loss
$200
Review #197935 is a subjective opinion of poster.
3 comments

Greyhound Bus Fire on I-70 8-23-2010

I started a Facebook group page called, "I Survived a Greyhound Bus Fire!" I hope anyone who finds this review who was on my bus or any other Greyhound bus that caught fire will join. We need to talk to each other. At approximately 3AM on August 23, 2010, a Greyhound bus carrying 44 passengers from Columbus to Pittsburgh went up in flames within a couple of minutes after pulling over on I-70 in West Virginia and was completely destroyed. Luckily, all of the passengers escaped, but without their belongings. We all watched in horror as the bus was encased in a giant orange ball of flames just after we exited. As the bus driver stated, "Thank God there were no people on that bus who couldn't get off quickly!" Everyone at the scene was great: the bus driver, the emergency response, and the DOT driver who drove our replacement school bus for the remainder of the trip. Here is the problem: Greyhound as a whole has been uncoordinated, unhelpful, and uncaring in the aftermath of what was a pretty traumatic event. The first clue was that the bus driver could not get anyone to answer the phone at the Pittsburgh station that was our destination for about 45 minutes. Then we were told that we would be getting information about what to do next once we reached the station. That did not happen. The lost-looking people at the station had a stack of complaint forms for us to fill out with a hand-written number on it for us to call for customer service. Each passenger individually has had to call the number, find out that there are forms to fill out, etc. Worse, the office personnel at the "main customer service" number in Dallas were unaware of the event until about 2 or 3 days afterward because other passengers had been calling with the same questions. For a week, no one could tell me where my stuff was or where the bus itself had been taken. Then I was told it was in Richmond, VA, but no ideas where it would go from there. Two weeks later, I haven't heard anything about whether any of my luggage was salvaged, because immediately after the fire, we had been told that some things may have been salvageable. In the meantime, there is no central contact to call, no central person on this case -- only people telling us to fill out forms at our local Greyhound station. We are entitled to $250 compensation and *** treatment. It's a strange feeling, like being pushed out to sea in a tiny raft built for one. There were tourists from abroad on that bus, people who have varying degrees of literacy in English, people who have varying degrees of tolerance for self-advocacy after a disturbing event. I cannot believe that in this day and age, in this country, that we don't have the expectation and the capacity to do what it takes to treat paying passengers well. For a primary interstate and international transportation service provider to have absolutely no emergency preparedness plan that I could detect during this incident is puzzling to say the least, and actually it's embarrassing and horrifying to have witnessed. I believe that Greyhound has an obligation to make sure that there is an emergency plan in place, including a central case manager to oversee the process once an event is known to have occurred. Each passenger should be contacted to ensure that they have gotten the information and care they need. If passengers call, their questions should be answered by that central case manager. This isn't that hard to do. I am pissed. I am a federal employee and I teach people with disabilities how to use public transportation. I cannot, at this point, feel confident telling people to take Greyhound. In fact, I feel obligated to actively discourage it on a large scale. I appreciate having had this opportunity to share my story. Thank you.
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Author
Location
Milwaukee, Wisconsin
Review #197286 is a subjective opinion of poster.
0 comments

Greyhound

Don't ride the Lucky Streak to Atlantic City. Apparently they don't care when you get there (our bus was late) or if you get there (we weren't allowed on the bus because supposedly there were not enough seats) then they lie to you and tell you another bus is coming in five to ten minutes (in reality 35 minutes) customer service reps are useless they all look like they'd rather be having root canal then be at work, bus driver got mad at one lady than started yelling at everyone on bus, air conditioning on buses doesn't always work (last bus we were on was so hot I thought the driver had mistakenly turned on the heat) altogether it is an unpleasant experience.
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Author
Location
Philadelphia, Pennsylvania
Loss
$40
Review #196359 is a subjective opinion of poster.