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Greyhound has frustrated efforts to settle lost items claims and engaged in retalliation

I traveled from Ny. to Tx. for my fathers funeral on greyhound coach and was treated poorly by staff. After I filed a complaint the next driver took myself and another off the bus to give us a warning as if we were terrorists. On the return trtip I filed another complaint when I was left in Missippi because no announcement was made of departure.When I reached my destination in Ny. I discover that my luggage is missing. Filed a claim and a month later, my luggage was returned with items missing.I have made numerous calls attempting to get compensated for the stolen items,this effort has been frustated at best.
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1 comment
Anonymous
#214411

Actually an announcement was made by the for departure I was just so depressed that I did not hear it. Also now that I look at it I was so overcome by grief that I was rude and agressive.

Review
#206898 Review #206898 is a subjective opinion of poster.

Greyhound bus line is not wanting to take responsibilty for their actions

Update by user Mar 22, 2011

greyhound stepped up to plate after i got back from my trip i submitted a letter to greyhound and they responded back after 6 weeks refunded more then 60 dollars. thanks ceo offices of greyhound for handling my complaint

Original review posted by user Nov 02, 2010

greyhound bus lines was pd bus fare in advance to get my kids from flint michigan at 3:45pm on oct27 to arrive in atlanta georgia at approximately 10:10am on thursday oct 28 so they could go to his brothers graduation ceremony they charged me an extra 18 dollars because it was my card that pd for their trip instead of leaving at 3:45pm they was not able to load up til 4:45pm they were stuck waiting for on the bus till 5:45pm before they got on the road their bus had to go pick up passengers from another bus take them back to flint bus station they got to detroit mi about 7:30 which caused them to miss their bus there they were issued new schedule that had a leave time of 10:30pm out of detroit to atlanta also time of arrival to atlanta ga would approximately be 5:40pm on oct 28 his brothers graduation was at 1:30pm oct 28 i will never again suggest greyhound for transportation i have been given the run around about the whole thing
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4 comments
Anonymous
#265223

Do you really believe all these excuses that Greyhound comes up with when a problem arises?These are just stories because they are juggling drivers and not enough busses. Just sell tickets and do what you can do to get the passengers on the road.

It is the same same story all over America in all business.

The guys at the top are making obscene amounts of money while using us regular folks to do their dirty work. WAKE UP AMERICA!

ablack21482@gmail.com
#208942

:( well back to explaining my situation with greyhond they told me that my son had to complete his trip before they could do anything about my sons situation they say they can only give me 60 dollars back because he completed his trip someone from greyhound needs to step up an take notice about how their buisiness is run I have left several messages with their executive office they don't want to return phone calls they take from lessvfortianate people that try to make a go of our ecconomy what ever happened to the customer is right policy

Anonymous
#207053

i do understand that busses break down in this particular instance the bus they went to pick up passengers ran out of gas i feel its the ignorance of the bus driver from that bus how can they not see fuel gage

Anonymous
#207009

Greyhound Buses do break down just like cars do.The Bus driver of the bus your kids were on was ordered to stop and help the broken down bus.Greyhound does take responsibillty if they are at fault.

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Review
#205360 Review #205360 is a subjective opinion of poster.
Loss
$250
I bought my son a ticket i made it non refundable so he could not return it he missed his 1 st bus so i called they said when he left he could change ticket for a 15.00 dollar fee when he leaves so a couple days later my son was gonna leave on the last bus leaving...
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10 comments
Anonymous
#540304

I love greyhound :p

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Review
#204681 Review #204681 is a subjective opinion of poster.
Loss
$226
Im sitting here its 11pm waiting for my girl to arrive from laredo she got a ticket for a grayhound bus that suppose to depart at 2pm but they cancel and said she need to take the one at 7pm she went back at that time and they did again now she is taking another bus...
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4 comments
Anonymous
#544681

Tasha,

Your comment"

3. Written by Tasha on October 26, 2010 From Toronto, Ontario, CA

In most countries education is free. I suggest you go back to school and work on your English. Becase with the spelling and grammar errors this looks like it was written by a nine year old."

FAIL. You didn't flow your sentence properly and you misspelled "Because". Just because Canada has free education doesn't mean it's good as seen here.

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Review
#204252 Review #204252 is a subjective opinion of poster.
Loss
$32

Greyhound in Colorado Springs, Colorado - Belittled people intimadated people thertend me

miles standish im from colorado springs colorado.I went from co. spgs. Co. to Jacksonville No. Carolina to see my 5 grandchildren an my first daughter. I had not been on a Greyhound bus seance I got out of veitnam in 1973 ,now Ill never ride one again.I just retiered after working for 37 years in the glass feild. I was polite an nice to people my hole life. You on the other hand an your employees enjoy making people feel afraid,intimadated,scaired,steep out of line an bingo your walking. Just but people off,yell at people,one of your drivers called me a dog' Im 55 years old,in my6 life Ive nevere felt more uncofterable travleing.
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4 comments
Anonymous
#363418

Greyhound sucks , they have rock bottom prices because they suck ! It is where evil dwells .Don't ride substandard transportation

KbarUpIt
#214426

OK.....what do you expect for the rock bottom price you pay for a bus ticket. If you don't like the service at any company, send a letter to the president.

Be specific on details...ticket number and names of people to whom you spoke and what they said. You can also file a complaint with the Better Business Bureau; just be specific with the wording, don't curse and spell check your work Best of luck.

Anonymous
#209666

Greyhound is rabidly anti-ccw, and they are more restrictive than the airlines on what you can have both in carry on and checked baggage. I didn't know how restrictive, and after I found out asked for a refund.

They refused. The guy I talked to spoke terrible English, and was about as rude a service rep as I've ever encountered.

I suspect he isn't even in this country. I'd hitchhike with luggage before I'd take another Greyhound.

Anonymous
#205930

yeah greyhound has a problem with customer service, with people who have a brain and bathe , but hey look on the bright side if your crazy or insane drunk or on something they treat you very well they never make them walk oh did i mention thats usually the drivers.

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Review
#203633 Review #203633 is a subjective opinion of poster.

Greyhound is the WORSE!!!!!!!

I traveled on greyhound 8/2010 and the service was the worst. I wrote an email to the refunds department immediately. I did not hear from them unitl 2 wks ago. They stated that I would receive a refund, however, I called the number provided and you can never get through. The phone just rings or goes to voicemail. It does not even say the company's name on the voice mail. Then I called the corporate office some one did answer and transferredd me to the refunds dept. Once again no one answered. I was on hold for 25 mins. I called back and explained the problem at the Corporate office and the woman was rude. I pray I never have to use greyhound again. If it was announced on the news that greyhound was closing their doors for good I would say "Peace out!!!"
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2 comments
Anonymous
#209070

I totally agree with you on this buisiness I just sent a letter out to greyhound to the ce o of the company lol if they pay attention to it

Anonymous
#206567

Yeah greyhound is well know for passing the buck they are experts at phone tag they usually win every time. In between their daydreaming sessions

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Review
#202319 Review #202319 is a subjective opinion of poster.
Loss
$59

Greyhound in Sault Sainte Marie, Ontario - If your young, you must be a violent drunk.

I will never travel again aboard a Greyhound bus. Known for catering to all walks of life, even the lowly drunk is safe to travel on greyhound. Except if you are young and wearing a sideway baseball cap. While boarding the bus in Sault Ste Marie ONT, I was asked by the already agitated bus driver whether I had been drinking. After politely informing him I had consumed 1 beer more than an hour prior, (to help me fall asleep) he told me that me and my travel mates were not allowed on the bus. Even as we spoke two other HIGHLY intoxicated passengers exited the bus to smoke, and quickly re-entered the bus. Because of this we were forced to stay in town for a furthur 12 hours, our scheduled work in the next city was cut short. When asked why we were being treated this way, the bus driver told me, again aggressively that he "Can do what he wants". So again, if your homeless and drunk you can travel, but if you happen to wear a hat that insults the driver then you dont count. Thanks greyhound, now im just another passenger that will only spread bad words about your failing company.
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Review
#199484 Review #199484 is a subjective opinion of poster.

Greyhound in Calgary, Alberta - Thieves among other things...

I have had NOTHING but aweful experiences with greyhound. I was harassed by security accusing me of being on drugs because I was shaking slightly due to drinking large amounts of coffee and the fact that i had raced to the station and almost missed my bus. A friend of mine once fell asleep on her bus and missed her stop. when she asked the driver what she should do, his answer was to stop immediately and kick her off in the POURING rain under an overpass. Buying tickets online with them is a real treat. I attempted to purchase a ticket online for a trip i was taking however once i completed everything, I was given a message saying my transaction didn't go through because "blah blah blah our website SUCKS" so i did it over the phone. when i returned from my trip I looked at my visa bill and had been charged for my ticket (80$) but there was also another charge from greyhound for 75$. A MONTH it took of calling greyhound customer service every two days being told to call back until finally they told me that transaction didn't exist. called my bank, they give me reference numbers for the transactions to give them to track. i call greyhound, attempt to give them the reference numbers and "NOPE THAT TRANSACTION NEVER HAPPENED DOESN'T MATTER THAT YOU HAVE REFERENCE NUMBERS IT NEVER HAPPENED". so i called my bank back, they informed me this happens ALOT with greyhound and had to put them under investigation and essentially force them to give me my money back. I had another issue with them yesterday that involves me wasting 200$ but that was partially my fault, however I feel they did an extremely poor job of assisting me with the problem. In summary, greyhound sucks, i'm offically boycotting them and will gladly walk or take a plane over using their services any day.
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Review
#197935 Review #197935 is a subjective opinion of poster.
Loss
$200

Greyhound Bus Fire on I-70 8-23-2010

I started a Facebook group page called, "I Survived a Greyhound Bus Fire!" I hope anyone who finds this review who was on my bus or any other Greyhound bus that caught fire will join. We need to talk to each other. At approximately 3AM on August 23, 2010, a Greyhound bus carrying 44 passengers from Columbus to Pittsburgh went up in flames within a couple of minutes after pulling over on I-70 in West Virginia and was completely destroyed. Luckily, all of the passengers escaped, but without their belongings. We all watched in horror as the bus was encased in a giant orange ball of flames just after we exited. As the bus driver stated, "Thank God there were no people on that bus who couldn't get off quickly!" Everyone at the scene was great: the bus driver, the emergency response, and the DOT driver who drove our replacement school bus for the remainder of the trip. Here is the problem: Greyhound as a whole has been uncoordinated, unhelpful, and uncaring in the aftermath of what was a pretty traumatic event. The first clue was that the bus driver could not get anyone to answer the phone at the Pittsburgh station that was our destination for about 45 minutes. Then we were told that we would be getting information about what to do next once we reached the station. That did not happen. The lost-looking people at the station had a stack of complaint forms for us to fill out with a hand-written number on it for us to call for customer service. Each passenger individually has had to call the number, find out that there are forms to fill out, etc. Worse, the office personnel at the "main customer service" number in Dallas were unaware of the event until about 2 or 3 days afterward because other passengers had been calling with the same questions. For a week, no one could tell me where my stuff was or where the bus itself had been taken. Then I was told it was in Richmond, VA, but no ideas where it would go from there. Two weeks later, I haven't heard anything about whether any of my luggage was salvaged, because immediately after the fire, we had been told that some things may have been salvageable. In the meantime, there is no central contact to call, no central person on this case -- only people telling us to fill out forms at our local Greyhound station. We are entitled to $250 compensation and *** treatment. It's a strange feeling, like being pushed out to sea in a tiny raft built for one. There were tourists from abroad on that bus, people who have varying degrees of literacy in English, people who have varying degrees of tolerance for self-advocacy after a disturbing event. I cannot believe that in this day and age, in this country, that we don't have the expectation and the capacity to do what it takes to treat paying passengers well. For a primary interstate and international transportation service provider to have absolutely no emergency preparedness plan that I could detect during this incident is puzzling to say the least, and actually it's embarrassing and horrifying to have witnessed. I believe that Greyhound has an obligation to make sure that there is an emergency plan in place, including a central case manager to oversee the process once an event is known to have occurred. Each passenger should be contacted to ensure that they have gotten the information and care they need. If passengers call, their questions should be answered by that central case manager. This isn't that hard to do. I am pissed. I am a federal employee and I teach people with disabilities how to use public transportation. I cannot, at this point, feel confident telling people to take Greyhound. In fact, I feel obligated to actively discourage it on a large scale. I appreciate having had this opportunity to share my story. Thank you.
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3 comments
Anonymous
#197226

Thank you so much for this post!! I am from Columbus and have been riding Greyhound (mostly due to my working class status) all my life--I used to ride it from Columbus to Detroit to go to the dentist on my own when I was 10, sitting right up by the driver...I think their policies on unaccompanied children have changed since then.

But I am saddened by the way people are herded and treated there, regardless of class, in a service situation that for so many of is is the only option in long-distance travel aside from personal transport by car. I actually found this site because my recent trip across the west on the bus involved 3 bus breakdowns where the driver himself was left stranded because they couldn't get a replacement driver on the phone, another man had a seizure and fell down in the aisle right at the exit of the bus, and even though I was yelling that he needed medical attention it took waaayyy too long for this other driver to respond or call for medics. Plus there were 4 (count 'em, 4) near-fights, one of which I got involved in because two passengers near me were cussing and threatening each other and the driver was remaining silent the whole time.

Not that I think it's always the driver's fault.

The employees are often treated no better than the customers. But I can only read your sad story and nod my head in recognition.

The whole enterprise is BIZARRE. It doesn't take much common sense to know how to manage certain business operations, but it does take people with training to handle others under stress, and Greyhound should either address it immediately or go out of business and let people who care step in and offer alternatives that work.

Anonymous
#191219

I appreciate the information. I also would like to believe that there could be a reasonable explanation for the behavior.

It seems outlandish that an American company could have treated paying customers so poorly by design. But the more I'm learning - and I am learning more - the more I'm convinced that this company is simply dishonest.

Anonymous
#190618

I was not on the bus THANK GOD!! I'm sorry you all went thru that.

I will be more studious about how to exit a bus. I don't know it this will help info. wise but I was trying to reach Greyhound around this time and finally after 2 days found out there was a flood in Dallas and the computers in the basement were affected.

Not too relevent but it might play into your deal. Debra Dean Amarillo TX

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Review
#197286 Review #197286 is a subjective opinion of poster.

Greyhound

Don't ride the Lucky Streak to Atlantic City. Apparently they don't care when you get there (our bus was late) or if you get there (we weren't allowed on the bus because supposedly there were not enough seats) then they lie to you and tell you another bus is coming in five to ten minutes (in reality 35 minutes) customer service reps are useless they all look like they'd rather be having root canal then be at work, bus driver got mad at one lady than started yelling at everyone on bus, air conditioning on buses doesn't always work (last bus we were on was so hot I thought the driver had mistakenly turned on the heat) altogether it is an unpleasant experience.
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Review
#196359 Review #196359 is a subjective opinion of poster.
Loss
$40