THE STAFF AT GREYHOUND IS RUDE, DIFFICULT, and UNPROFESSIONAL AND ALMOST IMPOSSIBLE TO REACH. Larry at the Houston Terminal hung up on me and refused to give me his manager's information.
I wanted to place a complaint because my mom took a bus from San Antonio to Houston recently and they told me she did not arrive at the Houston terminal and that instead she got off in another city due to an emergency. I had a panic attack! It was FALSE!!! These people are incredibly incompetent.
They do not want to work.
They scheduled a bus ride from San Antonio to Houston even though there was CITY WIDE FLOODING in Houston. Due yourself a favor and DO NOT USE GREYHOUND!
Product or Service Mentioned: Greyhound Customer Care.
Reason of review: Poor customer service.