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Left Las Vegas and had to go to LA then Sacramento then Reno Nevada.

Bags never showed up and the company refused to send claims forms.

We were moving and all our possessions are gone and we will have to list everything on our own claims form, have to find a notary and send the claim certified return receipt before 30 days. If you are on the west coast travel with Flix Bus lines and never trust greyhound.

Product or Service Mentioned: Greyhound Baggage Policy.

Reason of review: Poor customer service.

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Anonymous
#1766917

Well, try to think positively. Maybe some really poor family who didn't have anything got your belongings and are grateful for them and are making good use of them.Maybe they ad been praying to God for a miracle and then God decided to magically transport your luggage to their front door, make a loud knocking on the door, and then disappearing back into Heaven.

----- I would suggest that next time you ride the Grey Hound, that you just send all of your luggage by Federal Express to the address you are going to.

I wouldn't recommend UPS, because if the knock at your door and you aren't home, they make you travel all the way to their office to pick up your packages. And please, please, please, don't be stupid and send your luggage through the United States Postal Service.

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