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The customer service at the Mobile, Alabama location was awful. Woman at counter had major attitude, should not be working with the public.
WiFi In station is good but awful on bus. The complimentary WiFi on bus is only 100mbs which goes fast. Even if just reading on websites, data burns out fast. Company needs major overhaul.
It is outdated and some of the drivers and employees at counters need training.
People who travel many hours should not be disregarded like this. This is what happens when a company has no major competition.
Product or Service Mentioned: Greyhound Bus Service.
Preferred solution: Price reduction.
Greyhound Pros: Sightseeing.
Greyhound Cons: Dirty bathrooms, Disgusting smell of the buses, Rude customer service at counter.