Apparently it does not matter if you have ticket/reservation...you may still be stranded.
They will sometimes get you a hotel/uber...if they feel like it!
Or they tell you they will...then don't and you have to sleep on the floor...or go to homeless shelter!
Not how I want to spend my travel time :-(
Oh and when it's finally time for the next bus....IT'S FULL>>>So you are stuck dealing with it all over again.
Take a plane or Amtrak PLEASE! Save yourself a lot of trouble.
about 200 miles from home and stuck in Nashville for 3-4 days or until a bus comes that has room for us:-(
Product or Service Mentioned: Greyhound Bus Service.
Reason of review: bus availability, arrival.
Monetary Loss: $400.
Preferred solution: Full refund.
I didn't like: Being stuck for days, Sleeping on concrete floor, Poor customer service.