2.5
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1 comment

Apparently it does not matter if you have ticket/reservation...you may still be stranded.

They will sometimes get you a hotel/uber...if they feel like it!

Or they tell you they will...then don't and you have to sleep on the floor...or go to homeless shelter!

Not how I want to spend my travel time :-(

Oh and when it's finally time for the next bus....IT'S FULL>>>So you are stuck dealing with it all over again.

Take a plane or Amtrak PLEASE! Save yourself a lot of trouble.

about 200 miles from home and stuck in Nashville for 3-4 days or until a bus comes that has room for us:-(

Product or Service Mentioned: Greyhound Bus Service.

Reason of review: bus availability, arrival.

Monetary Loss: $400.

Preferred solution: Full refund.

I didn't like: Being stuck for days, Sleeping on concrete floor, Poor customer service.

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Anonymous
#1547884

Greyhound should have a few empty buses available so that when passengers become stranded, that Greyhound can let them go onboard it and sleep for the night. Greyhound could provide blankets and pillows and they could give them free meals from the Traveler's Grill Restaurant. They could put a fancy sign on the side of the bus saying "The Greyhound Motel" Actually, when I was in Eureka, California, I saw a cheap looking motel downtown called "The Greyhound Motel" It looked so run down from the outside, I didn't even stop to check it out or ask about the rates.

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