My bus ticket was scheduled for departure on March 17th at 5:30am from Charlotte, NC. Since I live a distance from the bus station, I went there the day before at 4pm.
For $8 i was told that I could store my suitcase up to 24 hours, I paid the $8 and waited overnight until the morning when my bus was to depart. At 4am the next morning, I went to retrieve my bag from storage. I was told that my bag went to my destination, Norfolk, VA. I told the person that it wasn't suppose to even leave the station, just there for storage until I caught my bus.
This person took me in the back and asked me did I see my bag, I told then no. I also stated that I am very upset that you sent my bag out without my permission. This person, a woman said don't worry, your bag will be at Norfolk, VA when you get there. I asked her was she sure, she said yes, it will be there.
All along my suitcase WAS NOT SUPPOSE TO BE PUT ON ANY BUS IN THE FIRST PLACE. I get to Norfolk, VA at 4pm, a Friday. I go to customer service desk and ask for my bag. A nice older woman told me that my bag wasn't there and she called Charlotte, NC.
The person on the phone told her that my back was THERE, IN CHARLOTTE! After I was told that it was there and that it WILL be in Norfolk,VA...it was there in Charlotte, NC when I tried to get it back. The woman, a Manager there in Norfolk told the person on the phone that there was and is a 6:50pm bus leaving Charlotte, NC, arriving in Norfolk, VA at 6am on Saturday..place that bag on the bus.
Saturday morning I called the station, no bag on the bus. I called 3 more time, my bag not on the bus.
Product or Service Mentioned: Greyhound Baggage Policy.
Reason of review: My Suitcase did NOT travel with me to my destination..
Monetary Loss: $8.
Preferred solution: Full refund.
Greyhound Cons: Lack of customer service, Disgusting.