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Greyhound in Los Angeles, California - Violation of 4th Amendments Rights

On Thursday July 11 2019, my greyhound bus from Palm Springs to LA was one hour late. The driver said the bus was late because ICE ( Border Patrol) had boarded the bus and demanded passenger IDs. Most of the passengers on this route are Hispanic and do not know or are terrified to exercise their rights. Greyhound could refuse entry to the agents if they do not have a warrant or probable cause. But Greyhound is allowing this assault on our rights. Call Greyhound and tell them to knock this *** off. You can also go to the ACLU website and sign their petition to Greyhound.
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Author
Location
Los Angeles, California
Pros
  • Cheap way to travel
Cons
  • Violation of 4th amendment rights
Reason of review
Violation of 4th amendment rights
Preferred solution
Stop allowing Border Patrol entry to your buses without warrant or probable cause
Review #1585222 is a subjective opinion of poster.
1 comment
1.0
Details
Greyhound - If I could give less than a one-star rating, I would.
Greyhound - If I could give less than a one-star rating, I would.
If I could give less than a one-star rating, I would. I recently booked a trip with Greyhound and it literally could not have been a worse experience. Their employees hate their job and it's very noticeable. I was taking a trip from southern California to the Oregon...
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Anonymous
#1717399

Don't forget the headlice and crablice that you will get from riding on the Greyhound. Been there/done that.

Author
Location
Sacramento, California
Cons
  • No refund for a trip i couldnt take at fault of them
  • Yelled at by employee
  • Poor customer service
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund
Review #1583654 is a subjective opinion of poster.
0 comments

Greyhound in Victorville, California - Rude and unprofessional

1.0
Details
The bus driver was very rude when speaking to me about an open seat at that time I asked him to watch his mouth he continued to be rude and even threaten to put me off the bus . When asked why was I being put off he said and I quote I can do what I want
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Author
Location
Victorville, California
Reason of review
Poor customer service
Review #1405885 is a subjective opinion of poster.
0 comments

Greyhound in Sacramento, California - My baggage was lost filed a claim

1.0
Details
Greyhound - My baggage was lost filed a claim
Greyhound - My baggage was lost filed a claim
Filed claim for lost Bagage over 90 days ago was given this # in regards to my claim however every time i call toll free number for grey hound i am given the run around as to where no luggage has been found or claim has been received. I photo copy my claim ane here is the attachment can you please help me out by locating my claim or luggage please
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Author
Location
Sacramento, California
Reason of review
Bad quality
Review #1296399 is a subjective opinion of poster.
0 comments

Greyhound in Vallejo, California - Urine for a ride

Okay so this Greyhound bus I'm on at the moment (number 8320) smells strongly of *** pure ammonia even in the front of the bus. I have bad asthma and I can hardly breathe.
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Author
Location
Vallejo, California
Reason of review
Bad quality
Review #1281252 is a subjective opinion of poster.
1 comment
1.0
Details
I booked my one way trip from Victorville to Santa Ana on 6/9/18. I booked this trip for this day and time so I would be able to attend my friends memorial service, which I ended up missing due to Greyhounds 2 hour late bus and the driver deciding to change the order...
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Anonymous
#1511835

No wonder so many people feel like they need "a couple of drinks" before boarding the bus. I can see why so there are so many people on the bus getting drinks. i've witnessed ...

Author
Location
Victorville, California
Cons
  • Poor service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1277311 is a subjective opinion of poster.
0 comments

Greyhound in Victorville, California - Bus delayed

1.8
Details
Sitting waiting for my bus. It's 4 hours late, front desk gave my a number. Number told me to talk to front desk. Used this site to talk to a human, human said I have to wait 24 hours. I'll try to jump through more hoops until I get my refund.
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Author
Location
Victorville, California
Reason of review
Not as described/ advertised
Review #1255598 is a subjective opinion of poster.
0 comments

Greyhound in Santa Ana, California - Horrible communication

1.0
Details
My 78 year old aunt, which is terrified of planes, took the Greyhound from El Paso to Los Angeles. She spent 24 hours on the bus. When the arrival time came and she never showed Greyhound would not give us any details as to the bus’ whereabouts. The 12 noon arrival turned into arriving at 10pm and the bus dropped her off at El Monte Metro Line Station without any type of protection from weather, crime or anything else. This is so irritating and irresponsible to not get any information from Greyhound as to the whereabouts of their *** bus! Never again and we’re spreading the news of our dissatisfaction!!!
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Author
Location
Santa Ana, California
Cons
  • Spent 24 hours on a 10 hour ride
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Review #1121360 is a subjective opinion of poster.
0 comments
1.0
Details
I am awaiting ticket refund since February 8th - thats 3 months! It is for my mom who is a senior and disabled. During the purchase of her ticket on-line she made a mistake, so we called Greyhound and had to re-buy the ticket while the original ticket supposed to be...
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Author
Location
Los Angeles, California
Reason of review
refund not received
Loss
$60
Preferred solution
Full refund
Review #1043071 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound Products and Services Reviews

1 comment
I travelled from Sacramento to Oakland last January 2017 and the bus got delay by more than 1 hour. I supposed to catch a plain going to Las Vegas, luckily I managed to catch the flight. While going back from Oakland to Sacramento, the greyhound bus got delay by more...
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Anonymous
#1288522

This must be reviewed by the management. This is not acceptable !!!!!!!

Author
Location
Oakland, California
Cons
  • Custoner service delivery
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Review #1008502 is a subjective opinion of poster.