State: California Product: Greyhound Bus Service Clear all filters (31 of 432 reviews match)
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1.1
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I was nearly assaulted by staff Hear me out 86894 bus number Sacramento to LA 11 pm delayed 45 minutes Driver first told me move bag off seat which I quickly moved. I said yeah yeah I’m putting my charger in the socket to charge my phone He repeated me mocking “yeah...
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2 comments
Anonymous
#1737334

brave girl. some them drivers act like wannabee mobsters.

in fact that can be what they are really after. not you or your money but maybe the real illegal goodies. you can tell when they have that lurid look in their faces. those and their support drivers are worse than prison wardens.

so regard it as stepping into a jail cell for the duration of the ride where all your rights are suspended. Thats my experience and observation even though their safety record is good to excellent.

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Review
#1595370 Review #1595370 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Disgusting
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • rude employee
  • rude lazy ripoff

Greyhound in Los Angeles, California - Violation of 4th Amendments Rights

On Thursday July 11 2019, my greyhound bus from Palm Springs to LA was one hour late. The driver said the bus was late because ICE ( Border Patrol) had boarded the bus and demanded passenger IDs. Most of the passengers on this route are Hispanic and do not know or are terrified to exercise their rights. Greyhound could refuse entry to the agents if they do not have a warrant or probable cause. But Greyhound is allowing this assault on our rights. Call Greyhound and tell them to knock this *** off. You can also go to the ACLU website and sign their petition to Greyhound.
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Review
#1585222 Review #1585222 is a subjective opinion of poster.
Service
Greyhound Bus Service
Pros
  • Cheap way to travel
Cons
  • Violation of 4th amendment rights
Reason of review
Violation of 4th amendment rights
Preferred solution
Stop allowing Border Patrol entry to your buses without warrant or probable cause
Tags
  • Violation Of Human Rights
1.0
Details
Greyhound - If I could give less than a one-star rating, I would.
Greyhound - If I could give less than a one-star rating, I would.
If I could give less than a one-star rating, I would. I recently booked a trip with Greyhound and it literally could not have been a worse experience. Their employees hate their job and it's very noticeable. I was taking a trip from southern California to the Oregon...
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4 comments
Anonymous
#1719628

" hate their job" No people don't hate their jobs, they hate people who use this played out cliche. It's a sure sign of a customer from *** People who utter this nonsense typically try to ruin the days of anyone they come across by asking questions they know someone in the trench isn't going to know the answer to while acting high and mighty. Please do not reproduce...

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Review
#1583654 Review #1583654 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • No refund for a trip i couldnt take at fault of them
  • Poor customer service
  • Stranded
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund
I will like to get a full refund on both my tickets from Los Angeles to Ft Texas Amarillo Tx to Los Angeles. During theses trips I woke up to a passenger trying to steal my Apple Watch off my wrist told the bus driver nothing done headphones being stolen off the...
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Review
#1464529 Review #1464529 is a subjective opinion of poster.
Service
Greyhound Bus Service
1.0
Details

Update by user Jan 22

I received an email from David Leach, CEO Greyhound, who hemmed and hawed about corporate decision to discontinue Bolt Bus service between Los Angeles and Las Vegas (and California as a whole). After 4 paragraphs of talk-speak, he (or whoever is hired to answer his...

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Review
#1431767 Review #1431767 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad Business Practices
Preferred solution
Let the company propose a solution
1.0
Details
I booked my one way trip from Victorville to Santa Ana on 6/9/18. I booked this trip for this day and time so I would be able to attend my friends memorial service, which I ended up missing due to Greyhounds 2 hour late bus and the driver deciding to change the order...
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1 comment
Anonymous
#1511835

No wonder so many people feel like they need "a couple of drinks" before boarding the bus. I can see why so there are so many people on the bus getting drinks.

i've witnessed lots of them adding hard liquor to Super-Sized Fountain Drinks. I always wish that I had something to drink myself to help ease the pain of my hurting legs that I am unable to move being all squashed into my seat and all.

Review
#1277311 Review #1277311 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Poor service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Greyhound in Victorville, California - Bus delayed

1.8
Details
Sitting waiting for my bus. It's 4 hours late, front desk gave my a number. Number told me to talk to front desk. Used this site to talk to a human, human said I have to wait 24 hours. I'll try to jump through more hoops until I get my refund.
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Review
#1255598 Review #1255598 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Not as described/ advertised

Greyhound in Santa Ana, California - Horrible communication

1.0
Details
My 78 year old aunt, which is terrified of planes, took the Greyhound from El Paso to Los Angeles. She spent 24 hours on the bus. When the arrival time came and she never showed Greyhound would not give us any details as to the bus’ whereabouts. The 12 noon arrival turned into arriving at 10pm and the bus dropped her off at El Monte Metro Line Station without any type of protection from weather, crime or anything else. This is so irritating and irresponsible to not get any information from Greyhound as to the whereabouts of their *** bus! Never again and we’re spreading the news of our dissatisfaction!!!
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Review
#1121360 Review #1121360 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Spent 24 hours on a 10 hour ride
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
1.0
Details
During the purchase of her ticket on-line she made a mistake, so we called Greyhound and had to re-buy the ticket while the original ticket supposed to be refunded. I have been calling Greyhound every 2 weeks since February and the matter has been investigated. They...
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Review
#1043071 Review #1043071 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
refund not received
Loss
$60
Preferred solution
Full refund

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts
I travelled from Sacramento to Oakland last January 2017 and the bus got delay by more than 1 hour. I supposed to catch a plain going to Las Vegas, luckily I managed to catch the flight. While going back from Oakland to Sacramento, the greyhound bus got delay by more...
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1 comment
Anonymous
#1288522

This must be reviewed by the management.

This is not acceptable !!!!!!!

Review
#1008502 Review #1008502 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Custoner service delivery
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund