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Greyhound in Los Angeles, California - Violation of 4th Amendments Rights

On Thursday July 11 2019, my greyhound bus from Palm Springs to LA was one hour late. The driver said the bus was late because ICE ( Border Patrol) had boarded the bus and demanded passenger IDs. Most of the passengers on this route are Hispanic and do not know or are terrified to exercise their rights. Greyhound could refuse entry to the agents if they do not have a warrant or probable cause. But Greyhound is allowing this assault on our rights. Call Greyhound and tell them to knock this *** off. You can also go to the ACLU website and sign their petition to Greyhound.
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Author
Location
Los Angeles, California
Pros
  • Cheap way to travel
Cons
  • Violation of 4th amendment rights
Reason of review
Violation of 4th amendment rights
Preferred solution
Stop allowing Border Patrol entry to your buses without warrant or probable cause
Review #1585222 is a subjective opinion of poster.
0 comments
1.0
Details
I am awaiting ticket refund since February 8th - thats 3 months! It is for my mom who is a senior and disabled. During the purchase of her ticket on-line she made a mistake, so we called Greyhound and had to re-buy the ticket while the original ticket supposed to be...
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Author
Location
Los Angeles, California
Reason of review
refund not received
Loss
$60
Preferred solution
Full refund
Review #1043071 is a subjective opinion of poster.
0 comments

Greyhound in Los Angeles, California - 5-hour delay

4.0
Details
5-hour delay on the bus from LA to San Jose. Staff at SJ station said, 'Yes, the bus was late, but you should have booked an express bus.' I didn't even get an apology for the absurd delay. 14 hours from LA to San Jose!! (Megabus does SJ-LA in 6 hours.) The driver did not know the way, had to ask the passengers the whole time where to go. Seats are very uncomfortable (window seats have some metal pieces that hurt a lot, plastic support for the seat belt is located right next to where your head should be on the seat, seats are incredibly hard), no curtains... Good luck if you travel at night and try to get some sleep!!
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Author
Location
Los Angeles, California
Pros
  • Price
Cons
  • Delay
  • Customer service
  • Discomfort
Reason of review
Bad quality
Loss
$24
Preferred solution
Let the company propose a solution
Tags
  • discomfort
Review #813745 is a subjective opinion of poster.
0 comments

Greyhound - Baggage Policy Review from Los Angeles, California

1.7
Details
I bought a ticket to travel by Greyhound. Got to the bus station 1h before and they just told me to wait. When boarding they would not let me because I did not have tickets on my bags. . Which they never told me I needed. .. so I went to get and the person responsable got mad at me because I was late and left me at the station. . I paid 75 bucks and they left me... And everybody was rude to me. . Like I was supposed to know but I'm from outside USA...
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Author
Location
Los Angeles, California
Reason of review
Pricing issue
Review #675456 is a subjective opinion of poster.
0 comments

Los Angeles Greyhound Can't Pick Up The Phone

Another passenger took our bag by mistake. She brought it right back to Greyhound in LA. We called LA Greyhound for 4 hours, during business hours, and no one ever picked up the phone. Called customer service, waited at least 15 minutes on each occasion before someone live came on the line, and they either gave me the same phone number no one would pick up, or put me on hold and ended up hanging up on me every time. Finally gave up after 4 hours. They dod not deserve to stay in business. They cost more, are rude, and can't pick up a phone. Definitely MegaBus or Bolt next time.
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Author
Location
Los Angeles, California
Loss
$500
Review #480334 is a subjective opinion of poster.
2 comments
MY SON BOUGHT A TICKET ON THE GRAYHOUND BUS FROM LOS ANGELES CA TO OKLAHOMA CITY ON FEB 23,2013. HE LEFT AND THEN ON SUNDAY HE WAS SUPOSE TO BE HOME ALREADY BUT!!!! HE CALLS ME ON SUNDAY AFTERNOON AND TELLS ME THAT THE BUS STOPED IN NEW MEXICO AND THAT IS NOT LEAVING...
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Anonymous
#617033

The woman has every right to complain. Greyhound passengers are told nothing at the terminal when changes are made and delays occur. We just are supposed to stand there like s...

Author
Location
Los Angeles, California
Loss
$208
Review #387704 is a subjective opinion of poster.
0 comments

Greyhound in Los Angeles, California - Racists not giving refunds

I witnessed 2 different people who missed their connecting bus bc of their bus being late and the (black) customer service reps/security would not do anything to help them. it was sickening to watch! When anyone would go to the counter to ask questions they just acted so *** and didnt offer any assistance AT ALL...and it was interesting to see the security guards acting as csr's at times. my whole experience there was sickening. they keep the buses packed, and these men are bragging about how easy it is to transport drugs through there. never again. id rather *** WALK
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Author
Location
Los Angeles, California
Review #226538 is a subjective opinion of poster.
0 comments

Racist *** running greyhound

traveled from LA to vegas and was COMPLETELY DISGUTED with the customer service and bus drivers and then the *** i sat next to that kept moaning then put his hand on my lap. he was completely insane, i would doze off and he started talking loud on his cell phone, but you could tell he was just actually talking to hiimself. when this woman got out of her seat i moved into her chair and he started making comments like "im seating here, noone can sit with me". completely insane.and he was bragging about how much money from dealing and how they never checked his bags on the bbus.he had and the way he was holding onto that bag he was carrying im sure he had drugs in it. the bus driver was on some moronic bus driver power trip yelling at the passengers about how you couldnt talk on your phone (and whenever the blacks were yelling on their phones he never said anything), he yelled at me twice for standing up before he parked. whatever he needed to do to feel like a man. the people that work there (all black) were rude and angry the entire time.it was a disgusting experience altogether. im never putting myself through that *** again.
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Author
Location
Los Angeles, California
Loss
$60
Review #226537 is a subjective opinion of poster.
4 comments

Greyhound in Los Angeles, California - Got to stations turned around and left

I got to the station walked in turned around and left. I didnt need anymore time to realize I was getting into the nightmare of my life. Los Angeles greyhound station should be the topic of a reality show on stress fear unbelievable travelin conditions. If you have seen a movie about third world travel horrors this is it. You would think theyd be a modern sleek shining flagship for greyhound considering there were around 500 people in there. I couldnt believe it over 100 people in line to buy a ticker and ONE salesperson.... LET ME REPEAT ONE salesperson. I just left. And as I left I heard alot of men grumbling under thier breath starting to pick fights etc and I only blame greyhound BECAUSE I CALLED before i went down there and the man said I KNOW NOTHING I CANT TELL YOU ANYTHING. WHAT BS
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Author
Location
Los Angeles, California
Loss
$100
Review #208740 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound Products and Services Reviews

6 comments

Greyhound: Finest in Racism and Customer Service

A little over a week ago I took a bus trip from California to Texas for a family gathering. I typically prefer to fly, but when rates are a bit high I'm generally not above driving myself or taking public transportation. This may have been a mistake this time around. I witnessed what I can only describe as a racially charged incident between the Hispanic driver, an Hispanic security guard, and an African American passenger. I'd ridden on the bus with the black man and his two young daughters from Claremont to Phoenix with no incident. At around 3 AM following our wonderfully timed layover, we reboarded. Shortly thereafter a Hispanic security guard approached him and asked him if his bag was placed above him. The man calmly said yes, and the security guard took his bag without explanation. When the passenger asked for the reasoning behind the removal of his bag, he was told to sit down because he was "being rude." The security guard was gruff. I realize that you have the legal right to search our stuff when we board, but he treated this man poorly and scared his 3 and 5 year old girls. Then the security guard walks off the bus and the Hispanic bus driver gets on and proceeds to start verbally accosting the man, and then accuses him of being both drunk and rude. The man replies that his mother died from alcohol abuse, and even if she hadn't, he wouldn't be drinking around his two young daughters. The bus driver continues to argue with him and call him rude, and then steps off the bus. The security guard gets back on and calls the cops on his cell phone. The passenger's 3 year old starts to weep and the 5 year old holds her closely to comfort her. After talking to the man briefly (I mentioned that by purchasing a ticket, we give them the right to search our stuff, even unfairly, and that If felt they were trying to provoke him him), and I could attest personally that the man did not smell like alcohol. He finally leaves the bus to avoid getting arrested before his children. I met him at the next stop in El Paso (my bus arrived late on top of all of that) as he was permitted to board another bus. There was nothing found in the search and the police had no reason to arrest him. I was so upset by the incident that I did not use my return ticket. My family flew me back from Texas at the last minute so that I wouldn't have to endure another exhausting trip in which customers are treated as inconveniences at best. My family often frequents this route to visit me, and this is not the first time an incident like this has occurred. My mother nearly got kicked off of the bus for trying defend a lady of Indian descent and her children from similar harassment.
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Author
Location
Los Angeles, California
Loss
$200
Review #192826 is a subjective opinion of poster.