(9 of 836 reviews match)
I am awaiting ticket refund since February 8th - thats 3 months! It is for my mom who is a senior and disabled. During the purchase of her ticket on-line she made a mistake, so we called Greyhound and had to re-buy the ticket while the original ticket supposed to be...Read more
Greyhound in Los Angeles, California - 5-hour delay
5-hour delay on the bus from LA to San Jose. Staff at SJ station said, 'Yes, the bus was late, but you should have booked an express bus.' I didn't even get an apology for the absurd delay. 14 hours from LA to San Jose!! (Megabus does SJ-LA in 6 hours.) The driver did not know the way, had to ask the passengers the whole time where to go. Seats are very uncomfortable (window seats have some metal pieces that hurt a lot, plastic support for the seat belt is located right next to where your head should be on the seat, seats are incredibly hard), no curtains... Good luck if you travel at night and try to get some sleep!!
I didn't like
- Customer service
Greyhound - Baggage Policy Review from Los Angeles, California
I bought a ticket to travel by Greyhound. Got to the bus station 1h before and they just told me to wait. When boarding they would not let me because I did not have tickets on my bags. . Which they never told me I needed. .. so I went to get and the person responsable got mad at me because I was late and left me at the station. . I paid 75 bucks and they left me... And everybody was rude to me. . Like I was supposed to know but I'm from outside USA...
Los Angeles Greyhound Can't Pick Up The Phone
Another passenger took our bag by mistake. She brought it right back to Greyhound in LA. We called LA Greyhound for 4 hours, during business hours, and no one ever picked up the phone. Called customer service, waited at least 15 minutes on each occasion before someone live came on the line, and they either gave me the same phone number no one would pick up, or put me on hold and ended up hanging up on me every time. Finally gave up after 4 hours. They dod not deserve to stay in business. They cost more, are rude, and can't pick up a phone. Definitely MegaBus or Bolt next time.
MY SON BOUGHT A TICKET ON THE GRAYHOUND BUS FROM LOS ANGELES CA TO OKLAHOMA CITY ON FEB 23,2013. HE LEFT AND THEN ON SUNDAY HE WAS SUPOSE TO BE HOME ALREADY BUT!!!! HE CALLS ME ON SUNDAY AFTERNOON AND TELLS ME THAT THE BUS STOPED IN NEW MEXICO AND THAT IS NOT LEAVING...Read more
Greyhound in Los Angeles, California - Racists not giving refunds
I witnessed 2 different people who missed their connecting bus bc of their bus being late and the (black) customer service reps/security would not do anything to help them. it was sickening to watch! When anyone would go to the counter to ask questions they just acted so *** and didnt offer any assistance AT ALL...and it was interesting to see the security guards acting as csr's at times. my whole experience there was sickening. they keep the buses packed, and these men are bragging about how easy it is to transport drugs through there. never again. id rather f-ing WALK
Racist morons running greyhound
traveled from LA to vegas and was COMPLETELY DISGUTED with the customer service and bus drivers and then the creep i sat next to that kept moaning then put his hand on my lap. he was completely insane, i would doze off and he started talking loud on his cell phone, but you could tell he was just actually talking to hiimself. when this woman got out of her seat i moved into her chair and he started making comments like "im seating here, noone can sit with me". completely insane.and he was bragging about how much money from dealing and how they never checked his bags on the bbus.he had and the way he was holding onto that bag he was carrying im sure he had drugs in it. the bus driver was on some moronic bus driver power trip yelling at the passengers about how you couldnt talk on your phone (and whenever the blacks were yelling on their phones he never said anything), he yelled at me twice for standing up before he parked. whatever he needed to do to feel like a man. the people that work there (all black) were rude and angry the entire time.it was a disgusting experience altogether. im never putting myself through that *** again.
I got to the station walked in turned around and left. I didnt need anymore time to realize I was getting into the nightmare of my life. Los Angeles greyhound station should be the topic of a reality show on stress fear unbelievable travelin conditions. If you have...Read more
A little over a week ago I took a bus trip from California to Texas for a family gathering. I typically prefer to fly, but when rates are a bit high I'm generally not above driving myself or taking public transportation. This may have been a mistake this time around. I...Read more
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