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I purchased a round trip ticket on 4/30/2021 return 5/3/2021 from Detroit MI to Cleveland OH. My return trip back to Detroit was a nightmare, Bus was to get to Toledo OH at 6:00 pm with 20 minutes layover.

Got to Toledo at 6:00 with a four hour layover. Bus did not come until 10:15 pm. The attendant at the terminal was not professional & did not offer any information and when people asked he was short with no explanation. Didnt know what to tell you except bus is delayed.

The passengers were sharing information with each other as to what they were told so we could try to figure out amongst ourselves what & when!!! Then finally about 7 something we were told bus to Detroit will be there at 10:15 (4 hours layover)! Some people started calling family

members for rides, trying to get home, only 1hour & 15 minutes from home and yet in Toledo 6 hours and 15 minutes. My daughters came to Toledo to get me because I am disabled and 68 years old and my whole family was upset.

I paid $70.00 for a round trip ticket that was not as was presented and had difficulties in the process, I would appreciate a call back to try to resolve this matter in a fair way Its the principle of it. I have contacted the news about my story

Monetary Loss: $35.

Preferred solution: Price reduction.

Location: 1001 Howard Street, Detroit, MI 48226

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