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Bad service

3.0
Details
the bus was 4 hours late
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1 comment
Anonymous
#1898915

That's about par for Greyhound.

ID
#2041902 Review #2041902 is a subjective opinion of poster.
Location
East Liberty, Ohio

Drivers Recruiting

Yes I'm interested in a driving career with Greyhound. I would like to speak to a recruiter. When are you guys having the next hiring event and where there be a driver bonus?.
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ID
#2031160 Review #2031160 is a subjective opinion of poster.
Location
Burnsville, Minnesota

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Verified Reviewer

Bad service

The bus that was scheduled to be at 4 pm in Detroit didn't arrive until 8 pm thus arriving in Grand Rapids after 12am so my uncle who is in his sixties had to find a way home because local busses don't run that late, so I consider this unsatisfactory service
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ID
#2024753 Review #2024753 is a subjective opinion of poster.
Preferred solution
Price reduction
1.0
Details
Hello, I am requesting a full refund for my two bus tickets from NYC to Washington DC. The confirmation email is #59227071, The conditions of our travel were unacceptable. 1) The intercom on the bus was not working. Because of this we missed our connecting bus. We were...
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ID
#2004946 Review #2004946 is a subjective opinion of poster.
Location
Norfolk, Virginia
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.3
Details
I travel often playing live music. During the pandemic, planes seemed the less safe option. I have been on greyhound manifest 3 times this month. My girlfriend tried it the first time as I had described it as an interesting experience. I was on Skype with her when the...
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ID
#1990238 Review #1990238 is a subjective opinion of poster.
Location
Nunica, Michigan
Loss
$336
Preferred solution
Full refund

Complaint about Refund Policy

1.8
Details
Stop takingI do not like how passengers make or female can just be dropped off at a bus station in the early morning hours while still dark alone or with small kids and have nowhere to sit, the station is closed and the next bus is not due for at least 6 hours. That is a safety hazard and it puts that family or single person at risk, if something should happen I believe Greyhound should be held liable because there should be something in place to protect us until the next bus arrives. The Customer Service can't even be called until 7:00 the next morning that's bad.

User's recommendation: Stop taking Greyhound if they can't provide better protection for your family in the early hours of the day.

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ID
#1989946 Review #1989946 is a subjective opinion of poster.
Location
Phoenix, Arizona

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Verified Reviewer

Want refund

I have paid $400 for 2 adults and their is no wifi for witch i have paid to have and their is no electricity in the outlets and i cant even charge my phone!
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ID
#1931432 Review #1931432 is a subjective opinion of poster.
Location
Massena, New York

Violated

greyhound wants to control peoples lives and are not just a transportation company. they targeted me and others like me for reasons that are ignorant and employed illegal insulting practices against me . I was not misbehaving on the bus or doing anything and have important business to tend to when I arrive in places on the bus. I am an ecologist and use public transportation to conserve energy . it is my choice and practice to do so.

User's recommendation: there is no help in this matter as it stands.

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ID
#1917191 Review #1917191 is a subjective opinion of poster.
Pros
  • Only transportation company that people can use
Cons
  • Does not cater to the consumer
  • Is a need not want
  • Outdated regulations
Preferred solution
the entire bus system needs to be reordered to suit modern times the bus is a transportation company designed for all l

There's no one picking up the phone that works for Greyhound I am really worried about my little brother he's disabled

I'm getting worried about my little brother his name is Richard King he got on the bus 3 days ago in Salisbury Maryland and he said he's supposed to be here in San Francisco tonight but he's been using Wi-Fi app and I cannot get a hold of him
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ID
#1916613 Review #1916613 is a subjective opinion of poster.
Location
San Francisco, California
Preferred solution
Apology

Greyhound bus line is taking money and not giving the service.

1.0
Details
I bought a ticket yesterday morning and was told from Houston to call Little Rock to set up a password, for not having an ID. Called Little Rock and was told it was nothing they could do. They told me to call back in 24 hours, which was after the departure time. My granddaughter is stranded in Little Rock and I can’t afford another ticket. I don’t want this to happen to another child.

User's recommendation: Be careful with who you do business with concerning your child. (First time customer).

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ID
#1911076 Review #1911076 is a subjective opinion of poster.

Refund

Good day due to the Covid 19 I would lie a refund of my ticket as i do not intend to travel to south Africa anytime soonç
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ID
#1879598 Review #1879598 is a subjective opinion of poster.
Location
Norton, Mashonaland West

HORRIBLE CUSTOMER SERVICE

1.0
Details
THIS COMPAMY IS HORRIBLE. CUSTOMER SERVICE SUCKS AND DOES NOT CARE. LOST MY PACKAGE TWICE AND GET THE RUNAROUND AND LIES EVERYTIME I CALL. NO REFUNDS, NO CLAIMS....NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!! NEVER AGAIN!!!!DO NOT USE THEM

User's recommendation: DO NOT USE THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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ID
#1869005 Review #1869005 is a subjective opinion of poster.
Location
Fort Worth, Texas
Service
Greyhound Baggage Policy
Cons
  • Would not reccomend to worst enemy
  • Poor service
Loss
$1000
Preferred solution
Full refund
Verified Buyer

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Question about my ticket

1.0
Details
Greyhound - Question about my ticket
I was charged for a ticket and was never issued a ticket

User's recommendation: Do not book with Greyhound! You will be charged for no service at all and if you do get service it will be bad service!

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ID
#1867129 Review #1867129 is a subjective opinion of poster.
Location
Las Vegas, Nevada

I didn’t get no answer

I'm trying to see how much round trip tickets for 2 adults from Rockford Illinois to Chicago Illinois 95th Dan Ryan leaving out tomorrow and returning on April 16
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ID
#1863327 Review #1863327 is a subjective opinion of poster.
Location
Beloit, Wisconsin

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Verified Reviewer
Verified Buyer

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Fraud

1.0
Details
Greyhound - Fraud
I purchased a ticket through the app and the transaction went through but I was given no ticket. I have my bank statement which shows how Greyhound took all of my money

User's recommendation: Do not use Greyhound! They are scammers.

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1 comment
Disha
#1849497

Contact a lawyer you can get allot of money from this sort of case. I'm an retired lawyer and I can guarantee you can make them pay allot more than $82.99

ID
#1856339 Review #1856339 is a subjective opinion of poster.
Service
Greyhound Bus Ticket Booking
Pros
  • Only bus running right now
Cons
  • Dont hire enough drivers for sold tickets
  • Rude staff rerouting my ticket time date destination
  • Custoner service delivery
Loss
$83
Preferred solution
Free trip and I want my money back they stole from my account