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I was on a bus from San Diego to Phoenix. When I got to Phoenix the bus was delayed approximately 6 hours. I had to get to my destination so I changed my ticket I still was late I got on a bus from Phoenix to El Paso, and the driver was swerving and falling asleep at...
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#1125637
booked round trip trip ticket from San Diego Ca to prescott valley AZ when it came time to return to SD on 11/2/2017 the bus was supposed to be at the stop at prescott valley at 5:50am it was a no show waited and hour still no show, called their customer service and...
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1.2
I didn't like
  • Customer service
#1125101
My 78 year old aunt, which is terrified of planes, took the Greyhound from El Paso to Los Angeles. She spent 24 hours on the bus. When the arrival time came and she never showed Greyhound would not give us any details as to the bus’ whereabouts. The 12 noon arrival...
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1.0
I didn't like
  • Spent 24 hours on a 10 hour ride
#1121360

Greyhound - Awesome

Greyhound
#1126731
4.1
Details
I Enjoy riding this bus cause they have phone chargers and the bus is awsome
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Greyhound - Immigration

Greyhound
#1126646
Letting imigration on the bus to molest and harass passengers for no reasonable reason
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Greyhound - October 29,bus going from Philadelphia to Hampton Virginia

Greyhound
#1122981
1.0
Details
It happens October 29,2017,bus was driving from Philadelphia to Hampton, than bus sudenly stoped, because was broken, Passengers was waiting another bus for 4 hours,than another bus brought people to Richmond, Virginia, and Greyhound company dont care ,how people get to Hampton, they throw people how garbage, I will never use Greyhound company and don't recomend anybody
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Greyhound - They took my money and didn't give me a ride

Greyhound
#1121738
1.0
Details
Hidden fees not making scheduled stops on the itinerary no one answering the phones
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Staff
Value for money
Website
Greyhound Customer Service totally sucks!!!!!!! I requested a refund in May, turned in my ticket confirmation and everything but yet I still haven't received my refund!!!! They are the most unprofessional company to date!!!! It has been 5 months. I have to call them to...
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1.0
#1117478
Washington to NYC is late again today. They don't even give us the status of the situation. Extremely frustrating. I have to start to look into other companies who knows how to run bus service. I am surprise that in America this company is getting away with very bad...
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1.0
#1117443
driver told everyone on bus to turn off cell phones, no talking on cell phones, no talking to other passengers, would not let me off to use restroom at a stop where passenger were loading and unloading ( I've have taken this route many times, this was a stop that was...
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3.0
I liked
  • That i could purchase online
I didn't like
  • Angry bus driver
  • Attitude of bus drivers
#1111194
SHUT GREYHOUND DOWN SAD MOSTLY POOR USE THIS LOW DOWN BUS CO. ONCE BEFORE CHRISTMAS THEY LOST ALL MY LUGGAGE GIFTS /MONEY LAPTOP ALL VANISH I AM DISABLED THEY PROMISE ME HELP WITH BAGGAGE THEN GREYHOUND WORKER IN UNIFORM TOOK MY BAGS TOLD ME TO HAVE A SEAT . MY BUS WAS...
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1.0
I didn't like
  • No reimburstment year now why
#1100546
I have already written "Pissed comments" # 1066123 & I just need to state to all the other passengers who have losses to be compensated for, that it will take a cold day in ---- in order for you to see any reimbursement monies. I have been dealing with Sylvia Borum,...
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1.5
I didn't like
  • Company losing my luggage
#1099786
My bag went missing at the Providence, Rhode Island, depot on April 30, 2017. I was told by the driver to put my bag on a pile with the others. The bag never made it to New York. I made many calls, waited many minutes on hold, spoke to several clueless customer...
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Anonymous
Kevin Martin 02

Greyhound lost my luggage on August 15, they have been saying my luggage is in Dallas at the warehouse. As of today,Nov 3, 2017 I haven’t seen my luggage. Filed a claim they ...

2.0
#1099674
Driving North on the I-15 between Victorville and Barstow at aprox. 9:45. Bus is behind us flashing lights and riding the bumper at 75 mph! We couldn't go any faster and couldn't change lanes (middle lane of three)because of traffic. Bus moves to the fast lane, passes...
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Anonymous
Anonymous

YawnnnnnnnnnnnnnnnnnSomething tells me there's more to you story than you're letting on. If this driver was so crazy, why didn't you call the police on them rather than post a...

#1094642