Contact Greyhound Customer Service
Greyhound Phone Numbers and Emails
Toll-Free Number:
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(800) 231-2222
Customer Service:
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(800) 454-2487Charters Team
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(800) 531-5332Español within the United States
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(214) 849-8100Outside the United States
Greyhound Emails:
How to Contact Greyhound Customer Serivce?
Most Popular Number:
| Total calls: 7 183 | Issues resolved: 222 | Last call: Dec 8, 2024 |
Greyhound Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Greyhound Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Greyhound is 8002312222. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 61% of customers reported contacting a real person successfully.
The average hold time is more than 10 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Greyhound may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Greyhound Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Greyhound is 8002312222. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 61% of customers reported contacting a real person successfully.
The average hold time is more than 10 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Greyhound may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Greyhound mainly because of request for information, product/ service and refund.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Greyhound is webmaster@greyhound.com. 41% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Greyhound Website:
Greyhound Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 660362
Dallas, TX 75266-0362
Feedback
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
Other Location:
Greyhound Mexico
Juan Aldama Sur 924
Col. Centro, Monterrey N.L.
Mexico
Greyhound Customer Service Reviews
I have made to forms i have submitted the forms twice and so has my gf and we haven't received any info about our luggage and on top of that our driver said 1135 we leave he then decided to leave earlier then that and caused us to lose our belongings since we ran to the store and thought we had time to go get food and snacks for the rest of our trip so firstly I feel we deserve either to have our stuff returned and have grey hound actual contact and inform us or i expect to be paid back in full since the greyhound driver said to be back at 11:35 and then left at like 11:10 causing us to miss the re boarding because they miss informed us and left without making sure all passengers were back on board so idc if they say the aren't liable for luggage because this was a hundred percent greyhounds fault and I expect them to fix there damn mistake
The bag was removed from the bus in Memphis, Tennessee. It's been three weeks with no response.
I drove to the Memphis terminal and received no help. The web service is terrible. Customer service is a nightmare. Talking to them is like talking to a recording.
They know nothing. I think you should be fired and retrained, considering the wait time to get an answer. You could bake a cake before they answer. I think that you should have someone they can help, a live person and a working phone number.
I'll probably never use Greyhound again. To whom it may concern, thank you.
I was to travel from Detroit to Baltimore, MD. I was supposed to leave at 7am and arrive at 9pm same day.
however, upon arrival I was told the bus had issues and was reissued a ticket to to lay over at south bend then from south bend to my destination. I arrived at south bend and waited 5 hrs for my next bus which showed up on time and drove us to Cleveland, OH. we arrived at 1am, and was told another driver will be driving us to our destination. at about 2am it was clear no driver will be coming.
The Cleveland terminal was disgusting. the female washrooms were horrible. clogged sinks and very dirty. There were no vending machines for food or water.
We wer stranded and hungry and thirsty with no employee at the station. I called customer service and they issued me another ticket for a bus at noon which arrived but the bus driver stated that the bus seat was broken. we waited another 2 and half hour another bus showed up and we were finally on the way. the 14hr trip took over 30hrs.
I called customer service they said they do not deal with issues like that and should go to their website. I reached out to their website and the response was that because the service was still provided I was not entitled to any compensation or refund.
How Good is Greyhound's Customer Service?
Summary of Greyhound Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Greyhound?
Request for Information Question:
- Lost luggage never got any info back about my luggage
- “To check on a ticket price”
- “To get Bus information from Ajo Az to chula vista cal”
Refund Question:
- “I missed my bus And would like a refund”
- “Refund”
- “I need a ticket or a my money back”
Product/ Service Question:
- “Complaint”
- “Book ticket”
- “To book a ticket”
Shipping and Delivery Question:
- “Pickup location”
- “To get the money put back on my debit card because the was not used”
- “Lost item”
Return/ Replace Question:
- “Change location pick up”
- “I booked the wrong date”
- “Change my refund”
Activation/ Cancellation Question:
- “Canceled bus”
- “Trip cancellation”
- “My bus was canceled and I need a refund”
Staff Question:
- “Inquire about service out of Salt Lake City, UT”
- “Bad greyhound service”
- “Complaint poor service/unprofessiona, bathroom was deplorable stinking odor I need a refund of my entire tickets”
Payments and Charges Question:
- “Coupon tickets codes from good search.com”
- “I need my booking number I paid for a ride”
- “For reimbursement”
Account Question:
- “I booked a trip but only received one QR code”
- “Disabled passenger”
- “Death of a family member”
Cards Question:
- “Trying to add my card”
- “They took money off my card and said I never book a ticket”
- “I want to know if I can get a ticket on line with a prepaid visa card”
Employment Question:
- “Job application”
- “Employment”
- “Drivering job”
Website/ Application Question:
- “I have a application in for janitorial job”
- “I bought a ticket for my best friend from Kansas City to Houston the ticket was stated on website at 1:39 then it went to 159 then I had to pay eventually I had to pay $221 for the ticket when they did the last transfer from Texarkana to Houston he g”
- “Y'all do not have on your website that the Louisville bus station is now closed and there was using a secondary pickup spot and I would like a refund”
Other Question:
- “Canbio de boletos”
- “Mi bus no ha llegado estación marathon gas desde las 7:05pm”
- “Luggage got stolen on Oct 8 2024”
Compare Greyhound Customer Service To
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