Skip to content
Write review For Business
  • Login

Contact Greyhound Customer Service

Greyhound Phone Numbers and Emails

Toll-Free Number:

  • (800) 231-2222
Call customer service
Send Message

Customer Service:

  • (800) 454-2487
    Charters Team
  • (800) 531-5332
    Español within the United States
  • (214) 849-8100
    Outside the United States
  • (800) 268-9000
    To Exchange Tickets

Accessibility:

  • (800) 345-3109
    TTY or TDD
  • (800) 752-4841

Business Sales:

  • (800) 440-7712

Complaints/ Feedback:

  • (800) 723-3287

Legal:

  • (877) 801-1404
    Privacy Inquiries

Sales/ Reservations:

  • (844) 477-8747
    Groups

Greyhound Emails:

Accessibility
Customer Service
Events/ Guest Relations
Legal
Privacy Inquiries
Media
Marketing Inquiries, Press Inquiries
ifsr@greyhound.com
dataprivacy@greyhound.com
Privacy Inquiries
group.sales@greyhound.com
Is this your business?

Greyhound Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Greyhound Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email

  • The best phone number to call Greyhound is 8002312222. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 60% of customers reported contacting a real person successfully.

  • The average hold time is more than 10 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Greyhound may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.

View full overview ›

How to Contact Greyhound Customer Serivce?

Most Popular Number:

(800) 231-2222
Total calls: 7 455 Issues resolved: 239 Last call: Jan 11, 2026

The Greyhound customer service phone number is 1-800-231-2222. This phone number is available for customers in the United States requiring assistance with booking, reservations, schedules, fares, and other inquiries related to the bus services. The Greyhound customer service representatives are available 24/7 to provide assistance and answer any questions you may have. If you are calling from outside the US, you can call 1-214-849-8100, which is also available 24/7.

Greyhound customer support is available 24 hours a day, 7 days a week, including holidays. You can contact Greyhound's customer service team at any time to get assistance with your booking, reservations, schedules, fares, or any other inquiries related to Greyhound bus services. Available around the clock to provide support and answer your questions, you can contact them via phone, email, or live chat at any time of the day or night, and they will be happy to assist you.

You can contact Greyhound via the customer service email, which is group.sales@greyhound.com. You can send an email to the given address with your details and queries or issues related to the Greyhound. The customer service representative will contact you as soon as possible. However, email responses may take longer than other forms of communication, such as calling the Greyhound customer service. If you require immediate assistance, contact Greyhound's customer service team by phone.

PissedConsumer Club

Contact Information

Greyhound Website:

Greyhound Help Center:

Corporate Office Address:

Greyhound Lines, Inc.
350 N. St. Paul
Dallas, Texas 75201
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 660362

Dallas, TX 75266-0362


Feedback

P.O. Box 660691, MS 470

Dallas, TX 75266-0691


Other Location:

Greyhound Mexico

Juan Aldama Sur 924

Col. Centro, Monterrey N.L.

Mexico

More contact details

Greyhound Customer Service Reviews

1.4 / 5
Bad
See all 2.4K reviews
Stephen B Cmd
A miffed senior citizen

They do a little better sending confirmation to my email in 5 minutes so send it to my email Stephenborofsky@***d .com please MERRY CHRISTMAS

Aggie Pfp
Ridiculous

Not good very unsettling like my trip was messed up and I think I shower a refund as well as a ticket to go back home.

Leonette Mal
Greyhound No Good
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Even customer service acts like they don't care and could care less in helping to resolve any issues. Effective listening and being courteous is not even a thing , when comes to dealing with majority of representative in affiliation to Greyhound , this causing mental anguish to outright anger , when people act as if though you're inconveniencing them as versus simply listening or trying to understand someone's situation or circumstances.

How Good is Greyhound's Customer Service?

Amanya A Uza
Amanya A Uza
Feels Disappointed | Nov 17, 2025

Customer service was fine it was the driver who was rude and cursing and very impatient even though she was running late on her route. Then have the disrespect of putting me off the the disrespect of putting me off the bus just because I helped someone so yes I am very unsatisfied!

Read full quote
Dipen C Wmn
Dipen C Wmn
Feels Disappointed | Mar 06, 2025

Pathetic

Read full quote
Dreyden Vww
Dreyden Vww
Feels Disappointed | Feb 13, 2025

It was great till they lost my luggage

Read full quote
Christopher B Mrr
Christopher B Mrr
Feels Disappointed | Oct 25, 2024

no customer support treat me very stupid Lee do not care about nothing like they were a recording very rude

Read full quote
Pammy Umh
Pammy Umh
Feels Disappointed | Aug 12, 2024

no show for bus couldn't get a ticket for the same day there's no person to talk to other that foreign people and can't understand them

Read full quote
Oluwafunsho O
Oluwafunsho O
Feels Disappointed | Aug 01, 2024

I asked to speak to the department for refunds due to a 35hr delay in my trip. I was told to report on the website despite me saying that i reported on the website but was told that because the service was still provided I was not entitled to any compensation. The representative said she did not have any other means of helping me.

Read full quote

Summary of Greyhound Customer Service Calls

9.9K TOTAL
CALLS
04:37 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Greyhound?

Request for Information Question:

  • “Looking for a bus that left la on Wednesday morning at 8:35 going to Orlando fla”
  • “Trying to get my confirmation”
  • “Need my confirmation”

Refund Question:

  • “Ticket refund or exchange”
  • “Refund”
  • “My refund”

Product/ Service Question:

  • “I’m going to miss another connection with this company!! I need to speak WITH A HUMAN BEING!!!! NO OW!”
  • “Buy a ticket”
  • “Because I’m trying to purchase a ticket”

Shipping and Delivery Question:

  • “Where Is my bus”
  • “The bus was two hours late and she would not even allow me to pull up my phone to show the dust ticket number to make sure I was getting on the right bus she hollered out Orlando 2432 and bust 1021 flixbus”
  • “The bus drove past the pickup location”

Return/ Replace Question:

  • “Wrong date”
  • “To change my departure date from Nov. 6, to Nov. 7.”
  • “Need to change my date on my ticket”

Activation/ Cancellation Question:

  • “Cancel ticket”
  • “To cancel ticket”
  • “Cancellation”

Staff Question:

  • “Service dog question”
  • “Driver rude”
  • “No good service I brought ticket and station closed”

Payments and Charges Question:

  • “Payment failure”
  • “Calling about 2 bus tickets that were paid for online”
  • “Paid for reserved seat each way. Was not allowed to use this seat.”

Account Question:

  • “BUS OPERATOR CLOSED AN LOCKED MY FINGERS N DOOR ALSO I WAS ATTACKED BY SOME PASSENGER'S I WAS TAKEN BY AMBULANCE 2 THE HOSPITAL N MOBILE ALABAMA”
  • “Blocked Freon buying tickets”
  • “I booked a trip but only received one QR code”

Employment Question:

  • “I need a copy of my 1099 R for the year 2023”
  • “1099R to file 2024 taxes”
  • “Job application”

Cards Question:

  • “Trying to add my card”
  • “They took money off my card and said I never book a ticket”
  • “I want to know if I can get a ticket on line with a prepaid visa card”

Website/ Application Question:

  • “I can’t book on the app or online”
  • “I have a application in for janitorial job”
  • “I bought a ticket for my best friend from Kansas City to Houston the ticket was stated on website at 1:39 then it went to 159 then I had to pay eventually I had to pay $221 for the ticket when they did the last transfer from Texarkana to Houston he g”

Other Question:

  • “Need to leave here asap”
  • “Missed bus”
  • “For the next bus ride time to Ohio”

Compare Greyhound Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Megabus
Megabus Customer Service
stars-rating-fill
1.6 out of 5
Amtrak
Amtrak Customer Service
stars-rating-fill
1.9 out of 5
Busbud
Busbud Customer Service
stars-rating-fill
1.6 out of 5
Write a review
Do you have something to say about Greyhound? What happened? What can we help you with?
Submit review Don't show this popup
Greyhound
Reviews Contacts Community