Contact Information

You can contact the customer service representative of Greyhound calling Greyhound's helpline phone numbers.

Toll-Free Number:

  • (800) 231-2222 Tickets and fares (U.S. toll-free)

Bus Charters:

  • (800) 454-2487

Commercial Sales:

  • (800) 440-7712

General Inquiries:

  • (800) 752-4841 Assistance for customers with Disabilities
  • (800) 268-9000 Help using website or app
  • (800) 723-3287 Report unsafe driving
  • (877) 943-3530 Road Rewards
  • (800) 531-5332 Tickets and fares (Español within U.S.)
  • (800) 231-2222 Tickets and fares (U.S. toll-free)
  • (214) 849-8100 Travel information (outside the U.S.)
  • (800) 345-3109 Travel information (TTY/TDD)
  • (844) 477-8747 Traveling in a group

Lost Or Damaged Baggage:

  • (214) 849-6246

Marketing, Advertising & Sponsorships:

  • (214) 849-6275

Media:

  • (214) 849-6826 News media inquiries

Packages Express:

  • (800) 739-5020

Refunds And Feedback:

  • (214) 849-8966

Tv/film Inquiries (Engine Shop):

  • (310) 499-0660
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Currently you can call only US numbers.

Greyhound Website:

Greyhound Online Chat:

Greyhound Email:

  • Message this business

Corporate Office Address:

Greyhound Lines, Inc.
P.O. Box 660362 One Dallas Center
Dallas, Texas 75201
United States

Other Info (opening hours):

Customer Support working Hours: 7:00 a.m. - 7:00 p.m., Central time zone, Monday through Friday

Mailing Address for Refunds: Greyhound Lines, Inc P.O. Box 660691, MS 470 Dallas, TX 75266-0691

Corporate Mexico Office: Greyhound Mexico, Juan Aldama Sur 924, Col. Centro, Monterrey N.L. Mexico.

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Greyhound Rating Based on 397 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Greyhound Customer Service Calls

1.1K TOTAL
CALLS
04:31 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Greyhound Customer Service?

Refund Question:

  • “Refund needed”
  • “For a refund”
  • “Refund of money” , Review # 2118097

Request for Information Question:

  • “Need Assistance”
  • “Travel about my trip”
  • “To find out ticket prices”

Product/ Service Question:

  • “Trying to book a trip I don't see well”
  • “Book a trip”
  • “Get ticket”

Staff Question:

  • “Poor service.”
  • “Service animal”
  • “Complaint poor service”

Return/ Replace Question:

  • “Change tickets”
  • “Ticket exchange”
  • “Change ticket”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Canceling”
  • “Trip cancelled due to Pandemic”

Payments and Charges Question:

  • “I was charged for a ticked I never received”
  • “Unauthorized charge to my credit card”
  • “I have two charges”

Shipping and Delivery Question:

  • “Tracking a package”
  • “Shipping”
  • “About shipping my things on the nus”

Employment Question:

  • “Drivering job”
  • “Employment”
  • “Bus driving job in Va”

Account Question:

  • “I have no email account. Using a friend's. I need immediate help to schedule a trip. Your website keep saying try another day, regardless of what day of the year I put in”
  • “My boyfriend wallet was lost or stolen nd he is in yuma az nd im pregnant in phoenix trying to get him bk today by 3:00. Can we use a password of some kind plz thank u”
  • “They took money from my account and I havent even purchased nothing with youre company maybe they made a mistake”

Cards Question:

  • “On Minday , July 27th i was trying to purchase a ticket for my sister. I swiped the card twice, but it keeps saying that your payment didn't go through please call customer service so i let it go . Thinking that the payment didn't go through”

Website/ Application Question:

  • “Website is confusing”

Other Question:

  • “Bus delayed”
  • “Trips”
  • “Lost lugguage”

About

Greyhound Return Policy
To read more: https://www.greyhound.com/#
Greyhound Delivery Policy
To read more: http://www.shipgreyhound.com/e/pages/Home.aspx
Greyhound Privacy Policy
To read more: https://www.greyhound.com/en/about/legal/privacy-policy
Greyhound FAQ
To read more: https://www.greyhound.com/en/help-and-info/road-rewards/road-rewards-faqs
Top Greyhound Services

Bus Service, Customer Care, Vehicle Driver

Top Greyhound Products

Bus Ticket, Air Conditioner Facility, Facility

Greyhound Pros and Cons

Pros: Bus drivers attitude, That i could purchase online, Price, Cheap, Sightseeing

Cons: Poor customer service, Bad service, Worst costumer service ever, Poor service, No service for purchased ticket

Related Companies

FirstGroup, BoltBus, Peter Pan Bus Lines, First Transit, Greyhound Package Express

Summary

Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.

In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.

Greyhound reviews and complaints

Greyhound is ranked 102 out of 445 in Transport category

Area Served

USA

Payment Methods

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