Greyhound Phone Numbers and Emails

Toll-Free Number:

  • (800) 231-2222

Customer Service:

  • (800) 752-4841
    Assistance for Customers with Disabilities
  • (800) 454-2487
    Charters Team
  • (800) 531-5332
    Español within the United States
  • (214) 849-8100
    Outside the United States
  • (877) 943-3530
    Road Rewards
  • (800) 268-9000
    To Exchange Tickets
  • (800) 345-3109
    TTY or TDD
  • (214) 849-8966
  • (214) 849-6246
  • (800) 723-3287

Business Customer Service:

  • (214) 849-6826
    Greyhound Spokespersons

Business Sales:

  • (800) 440-7712

Sales/ Reservations:

  • (844) 477-8747
    Groups

Greyhound Emails:

Events/ Guest Relations
Legal
Privacy Inquiries
Media
Press Inquiries
Sales/ Reservations
dataprivacy@greyhound.com
Privacy Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Greyhound Contact Information

Greyhound Website:

Greyhound Help Center:

Corporate Office Address:

Greyhound Lines, Inc.
350 N. St. Paul
Dallas, Texas 75201
United States

Other Info (opening hours):

Mailing Addresses:

P.O. Box 660362,

Dallas,

Texas 75266-0689


Feedback

P.O. Box 660691, MS 470

Dallas, TX 75266-0691


Other Location:

Greyhound Mexico

Juan Aldama Sur 924

Col. Centro, Monterrey N.L. Mexico

Greyhound Customer Service Reviews

1.3 / 5
Bad
Denise B Bol
Bad service
1.0

I purchased 3 tickets to depart On June 28th from New York to Richmond the bus was scheduled to depart at 11:05 am I commuted with children from Long Island via train to get the to arrive early f...

Pissedconsumer3683435
Stranded on greyhound

Due to no fault or our end my daughter had to spend the night in the bus station. The driver arrived more than an hour late and the connecting bus had already left. The next bus was not until the...

Summary of Greyhound Customer Service Calls

4.8K TOTAL
CALLS
04:36 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Greyhound Customer Service?

Request for Information Question:

  • “Find out how much a ticket from Coeur d'Alene Idaho to eureka California cost”
  • “Need to speak with agent”
  • “Ask questions”

Refund Question:

  • “For refund”
  • “To get a refund”
  • “Refund”

Product/ Service Question:

  • “Luggage was put on wrong bus by your worker”
  • “To book a ticket”
  • “Buy a ticket”

Staff Question:

  • “Done poorly... And unprofessionally”
  • “Rude ppl”
  • “Customer service”

Activation/ Cancellation Question:

  • “Bus route cancelation without notice”
  • “Bus was cancelled. Need to rebook trip”
  • “My bus was cancelled after part of the trip need refund”

Shipping and Delivery Question:

  • “About shipping my things on the bus”
  • “I bucket a ticket I didn't get any confirmation”
  • “Where is my bus it 3 hours late”

Return/ Replace Question:

  • “Change tickets”
  • “Exchange tickets”
  • “Return”

Payments and Charges Question:

  • “Payment”
  • “Overcharged”
  • “I was charge for tickets that i try to purchase and transaction decline”

Cards Question:

  • “Used wrong card for payment”
  • “Dispute miss bus w/outfault,miss useof my credit card info.”
  • “I booked a ticket and they didn't give me a number so i had to buy other ticket but they took my money off my card so u o me 97.99 back on my card”

Employment Question:

  • “Jobs”
  • “Orientation”
  • “Drivering job”

Account Question:

  • “Money taking out of my account”
  • “Password”
  • “We had to get off the bus my husband had a emergencey and the abalance had to come get us he was haveing bad chest and heart pain.....we were going to nebraska we got reliced from tge hospiral now we are outside in odessa texas no where to go .”

Website/ Application Question:

  • “I see a bus leaving at 3:35pm on 2/25/22 for 17 dollars, but can't find it on the website”
  • “Website is confusing”

Other Question:

  • “Booking tickets”
  • “To talk to someone”
  • “Tickets”

About

Greyhound Return Policy
To read more: https://www.greyhound.com/#
Greyhound Delivery Policy
To read more: http://www.shipgreyhound.com/e/pages/Home.aspx
Greyhound Privacy Policy
To read more: https://www.greyhound.com/en/about/legal/privacy-policy
Greyhound FAQ
To read more: https://www.greyhound.com/en/help-and-info/road-rewards/road-rewards-faqs
Greyhound Pros and Cons

Pros: That i could purchase online, Bus drivers attitude, Cheap, Price, Get to where needed without a vehicle

Cons: Customer service, Bad service, Worst costumer service ever, Poor service, Lack of customer service

Related Companies

FlixBus, Greyhound Package Express

Summary

Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.

In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.

Greyhound reviews and complaints

Greyhound is ranked 14 out of 65 in Buses category

Area Served

USA

Payment Methods

MasterCardVISAPayPal

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