Contact Information

Greyhound Phone Numbers

Toll-Free Number:

  • (800) 231-2222 toll-free

Customer Service:

  • (214) 849-8966
  • (800) 531-5332 Español (within U.S.)
  • (214) 849-8100 outside the U.S.
  • (800) 231-2222 toll-free
  • (800) 345-3109 TTY/TDD
  • (877) 942-3530
  • (844) 477-8747
  • (877) 943-3530
  • (800) 268-9000
  • (214) 849-6246
  • (800) 723-3287
  • (800) 752-4841
  • (214) 849-6826
  • (310) 499-0660
  • (214) 849-6275
  • (800) 454-2487
  • (800) 739-5020
  • (800) 440-7712
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Greyhound Email:

Headquarters Address:

Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States

Other Info:

7:00 a.m. - 7:00 p.m., Central time zone, Monday through Friday

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Summary of Greyhound Customer Service Calls

04:31 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Greyhound to Ask about:

Refund Question:

  • “I need to see about getting a full refund on my ticket due to a family emergency” , Review #1364591
  • “To get my full refund of a ticket”
  • “Refund”

Product/ Service Question:

  • “Book a trip”
  • “To buy a ticket”
  • “The bus has broken down and I need anwers to the next arrival here at toledo so can get home and to work.”

Request for Information Question:

  • “Checking on my baggage” , Review #1307317
  • “To question a policy that states a person cannot lie down in the terminal.”
  • “To find out how much is a ticket one way from enka North Carolina to Fort Myers”

Staff Question:

  • “Complaint poor service”
  • “Customer service”

Activation/ Cancellation Question:

  • “My trip was cancelled today” , Review # 1229029
  • “Canceling”

Payments and Charges Question:

  • “I was charged 20 because the bus changed its departure a day ahead of time”
  • “Need assistance on discount price”

Employment Question:

  • “Employment”
  • “Bus driving job in Va”

Return/ Replace Question:

  • “Change tickets”

Account Question:

  • “They took money from my account and I havent even purchased nothing with youre company maybe they made a mistake”

Shipping and Delivery Question:

  • “Tracking a passenger”

Other Question:

  • “I had a horrible yrp from Charlotte NC to NY and I need to speak to a supervisor”
  • “Change date”
  • “I was trying to talk to someone in reference to the stock that I have in Greyhound”

Greyhound Rating Stats

1.7 out of 5 stars
based on 334 reviews
See all 839 reviews

Rating trend


Greyhound Return Policy
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Top Greyhound Services

Bus Service, Customer Care, Vehicle Driver

Top Greyhound Products

Bus Ticket, Air Conditioner Facility, Facility

Greyhound Pros and Cons

Pros: Bus drivers attitude, That i could purchase online, Price, Cheap, Richmond virginia staff

Cons: Customer service, Bad service, Worst costumer service ever, Poor service, No service for purchased ticket


Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.

In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.

Greyhound reviews and complaints

Greyhound is ranked 70 out of 597 in Transport category

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Greyhound Stats

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