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Summary of Greyhound Customer Service Calls

462 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
04:28 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Greyhound to Ask about:

Refund:

  • “Complaint about Refund Policy”
  • “For refund”
  • “For a refund”

Product/ Service:

  • “Book a trip”
  • “The bus has broken down and I need anwers to the next arrival here at toledo so can get home and to work.”
  • “Gteyhound bus broke down. Stranded over 2 hours! No one is telling us anything”

Request for Information:

  • “To question a policy that states a person cannot lie down in the terminal.”
  • “To find out how much is a ticket one way from enka North Carolina to Fort Myers”
  • “Fare questions”

Activation/ Cancellation:

  • “My trip was cancelled today”
  • “Canceling”

Staff:

  • “Complaint poor service”
  • “Customer service”

Employment:

  • “Employment”
  • “Bus driving job in Va”

Return/ Replace:

  • “Change tickets”

Shipping and Delivery:

  • “Tracking a passenger”

Payments and Charges:

  • “Need assistance on discount price”

Other:

  • “To change passenger”
  • “Refound”
  • “Over crowed bus”

Greyhound Rating Stats

1.7 out of 5 stars
based on 310 reviews
See all 793 reviews

Rating stats

  1. 181 reviews
  2. 76 reviews
  3. 29 reviews
  4. 16 reviews
  5. 8 reviews

About Greyhound

Top 5 Greyhound Products

Bus Ticket, Wi-Fi Facility, Facility

Top 5 Likes about Greyhound

Bus drivers attitude, That i could purchase online, Price, Cheap, Richmond virginia staff

Top 5 Dislikes about Greyhound

Customer service, Bad service, Poor service, No service for purchased ticket, Worst costumer service ever

Summary

Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.

In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.

Greyhound reviews and complaints

Greyhound is ranked 69 out of 503 in Transport category

Area Served

USA

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Greyhound Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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