Contact Information

Greyhound Phone Numbers

Toll-Free Number:

  • (800) 231-2222 toll-free

Customer Service:

  • (214) 849-8966
  • (800) 531-5332 Español (within U.S.)
  • (214) 849-8100 outside the U.S.
  • (800) 231-2222 toll-free
  • (800) 345-3109 TTY/TDD
  • (877) 942-3530
  • (844) 477-8747
  • (877) 943-3530
  • (800) 268-9000
  • (214) 849-6246
  • (800) 723-3287
  • (800) 752-4841
  • (214) 849-6826
  • (310) 499-0660
  • (214) 849-6275
  • (800) 454-2487
  • (800) 739-5020
  • (800) 440-7712
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Greyhound Email:

Corporate Office Address:

Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States

Other Info:

7:00 a.m. - 7:00 p.m., Central time zone, Monday through Friday

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Summary of Greyhound Customer Service Calls

506 TOTAL
CALLS
92% SUCCESSFUL
CONNECTIONS
04:31 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Greyhound to Ask about:

Refund Question:

  • “Refund needed”
  • “I need to see about getting a full refund on my ticket due to a family emergency” , Review #1364591
  • “To get my full refund of a ticket”

Product/ Service Question:

  • “Book a trip”
  • “To buy a ticket”
  • “The bus has broken down and I need anwers to the next arrival here at toledo so can get home and to work.”

Request for Information Question:

  • “Checking on my baggage” , Review #1307317
  • “To question a policy that states a person cannot lie down in the terminal.”
  • “To find out how much is a ticket one way from enka North Carolina to Fort Myers”

Staff Question:

  • “Complaint poor service”
  • “Customer service”

Activation/ Cancellation Question:

  • “My trip was cancelled today” , Review # 1229029
  • “Canceling”

Account Question:

  • “My boyfriend wallet was lost or stolen nd he is in yuma az nd im pregnant in phoenix trying to get him bk today by 3:00. Can we use a password of some kind plz thank u”
  • “They took money from my account and I havent even purchased nothing with youre company maybe they made a mistake”

Payments and Charges Question:

  • “I was charged 20 because the bus changed its departure a day ahead of time”
  • “Need assistance on discount price”

Employment Question:

  • “Employment”
  • “Bus driving job in Va”

Return/ Replace Question:

  • “Change tickets”

Shipping and Delivery Question:

  • “Tracking a passenger”

Other Question:

  • “Drivers Recruiting”
  • “Lost 7 hours due to delays mechanical prolems”
  • “Priprice on ticketces of tickets discont”

Greyhound Rating Stats

1.7 out of 5 stars
based on 343 reviews
See all 857 reviews

Rating trend

About

Greyhound Return Policy
Greyhound Delivery Policy
Greyhound Privacy Policy
Top Greyhound Services

Bus Service, Customer Care, Vehicle Driver

Top Greyhound Products

Bus Ticket, Air Conditioner Facility, Facility

Greyhound Pros and Cons

Pros: Bus drivers attitude, That i could purchase online, Price, Cheap, Richmond virginia staff

Cons: Customer service, Bad service, Worst costumer service ever, Poor service, No service for purchased ticket

Summary

Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.

In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.

Greyhound reviews and complaints

Greyhound is ranked 70 out of 603 in Transport category

Area Served

USA

Payment Methods

MasterCard

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Greyhound Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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