Greyhound Phone Numbers and Emails

Toll-Free Number:

  • (800) 231-2222
    Tickets and fares (U.S. toll-free)

Customer Service:

  • (800) 752-4841
    Assistance for customers with Disabilities
  • (800) 268-9000
    Help using website or app
  • (800) 723-3287
    Report unsafe driving
  • (877) 943-3530
    Road Rewards
  • (800) 531-5332
    Tickets and fares (EspaГ±ol within U.S.)
  • (800) 231-2222
    Tickets and fares (U.S. toll-free)
  • (214) 849-8100
    Travel information (outside the U.S.)
  • (800) 345-3109
    Travel information (TTY/TDD)
  • (844) 477-8747
    Traveling in a group

Bus Charters:

  • (800) 454-2487

Commercial Sales:

  • (800) 440-7712

Lost Or Damaged Baggage:

  • (214) 849-6246

Marketing, Advertising & Sponsorships:

  • (214) 849-6275

Media:

  • (214) 849-6826
    News media inquiries

Packages Express:

  • (800) 739-5020

Refunds And Feedback:

  • (214) 849-8966

Tv/film Inquiries (Engine Shop):

  • (310) 499-0660

Greyhound Email:

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Greyhound Contact Information

Greyhound Website:

Greyhound Online Chat:

Corporate Office Address:

Greyhound Lines, Inc.
P.O. Box 660362 One Dallas Center
Dallas, Texas 75201
United States

Other Info (opening hours):

Customer Support working Hours: 7:00 a.m. - 7:00 p.m., Central time zone, Monday through Friday

Mailing Address for Refunds: Greyhound Lines, Inc P.O. Box 660691, MS 470 Dallas, TX 75266-0691

Corporate Mexico Office: Greyhound Mexico, Juan Aldama Sur 924, Col. Centro, Monterrey N.L. Mexico.

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Greyhound Rating Based on 497 Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Greyhound Customer Service Calls

2.9K TOTAL
CALLS
04:29 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Greyhound Customer Service?

Request for Information Question:

  • “Need to talk to someone to book a trip”
  • “Checking on a bus time”
  • “I have a question about a receipt”

Refund Question:

  • “Refund”
  • “Complaint about Refund Policy”
  • “For a refund”

Product/ Service Question:

  • “Buy ticket”
  • “Trying to get ticket information”
  • “I need to order a ticket”

Staff Question:

Activation/ Cancellation Question:

Return/ Replace Question:

  • “Change ticket”
  • “Change tickets”
  • “See if i can use my ticket to return anytime”

Payments and Charges Question:

  • “I was overcharged and was looking for my refund”
  • “I was charged twice for *** but packages”
  • “Payment”

Shipping and Delivery Question:

  • “Bus never arrived 2 times had to reschedule 2 times”
  • “I recently rode a bus from New York to Phoenix and my trip was delayed for several hours in Amarillo, texas. I was supposed to arrive in Phoenix at 7:05 monday morning but I arrived at 11:00 pm monday night. The station manager told all the passenge”
  • “Maleta estrabiada”

Account Question:

  • “Password”
  • “We had to get off the bus my husband had a emergencey and the abalance had to come get us he was haveing bad chest and heart pain.....we were going to nebraska we got reliced from tge hospiral now we are outside in odessa texas no where to go .”
  • “I have no email account. Using a friend's. I need immediate help to schedule a trip. Your website keep saying try another day, regardless of what day of the year I put in”

Employment Question:

  • “Orientation”
  • “Drivering job”
  • “Employment”

Cards Question:

  • “Card decline”
  • “Need information about personal credit card information of mines”
  • “On Minday , July 27th i was trying to purchase a ticket for my sister. I swiped the card twice, but it keeps saying that your payment didn't go through please call customer service so i let it go . Thinking that the payment didn't go through”

Website/ Application Question:

  • “Website is confusing”

Other Question:

  • “Moving”
  • “Pissed consumer”
  • “To get some prices for some tickets”

About

Greyhound Return Policy
To read more: https://www.greyhound.com/#
Greyhound Delivery Policy
To read more: http://www.shipgreyhound.com/e/pages/Home.aspx
Greyhound Privacy Policy
To read more: https://www.greyhound.com/en/about/legal/privacy-policy
Greyhound FAQ
To read more: https://www.greyhound.com/en/help-and-info/road-rewards/road-rewards-faqs
Top Greyhound Services

Bus Service, Customer Care, Vehicle Driver

Top Greyhound Products

Bus Ticket, Air Conditioner Facility, Facility

Greyhound Pros and Cons

Pros: Bus drivers attitude, That i could purchase online, Price, Get to where needed without a vehicle, Comfort

Cons: Customer service, Bad service, Poor service, Worst costumer service ever, Lack of customer service

Related Companies

FirstGroup, BoltBus, Peter Pan Bus Lines, First Transit, Greyhound Package Express

Summary

Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.

In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.

Greyhound reviews and complaints

Greyhound is ranked 16 out of 65 in Buses category

Area Served

USA

Payment Methods

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