Contact Greyhound Customer Service
Greyhound Phone Numbers and Emails
Toll-Free Number:
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(800) 231-2222
Customer Service:
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(800) 454-2487Charters Team
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(800) 531-5332Español within the United States
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(214) 849-8100Outside the United States
Greyhound Emails:
How to Contact Greyhound Customer Serivce?
Most Popular Number:
| Total calls: 7 201 | Issues resolved: 222 | Last call: Jan 12, 2025 |
Greyhound Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Greyhound Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Greyhound is 8002312222. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 60% of customers reported contacting a real person successfully.
The average hold time is more than 10 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Greyhound may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Greyhound Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Greyhound is 8002312222. 81% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 60% of customers reported contacting a real person successfully.
The average hold time is more than 10 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Greyhound may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Greyhound mainly because of request for information, product/ service and refund.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Greyhound is webmaster@greyhound.com. 41% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Greyhound Website:
Greyhound Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 660362
Dallas, TX 75266-0362
Feedback
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
Other Location:
Greyhound Mexico
Juan Aldama Sur 924
Col. Centro, Monterrey N.L.
Mexico
Greyhound Customer Service Reviews
I have made to forms i have submitted the forms twice and so has my gf and we haven't received any info about our luggage and on top of that our driver said 1135 we leave he then decided to leave earlier then that and caused us to lose our belongings since we ran to the store and thought we had time to go get food and snacks for the rest of our trip so firstly I feel we deserve either to have our stuff returned and have grey hound actual contact and inform us or i expect to be paid back in full since the greyhound driver said to be back at 11:35 and then left at like 11:10 causing us to miss the re boarding because they miss informed us and left without making sure all passengers were back on board so idc if they say the aren't liable for luggage because this was a hundred percent greyhounds fault and I expect them to fix there damn mistake
How Good is Greyhound's Customer Service?
Summary of Greyhound Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Greyhound?
Request for Information Question:
- “Would like to speak to a live agent or customer service please”
- “Destination, drop off confirming”
- “Ask about my missing luggage”
Refund Question:
- “Refund”
- “I missed my bus And would like a refund”
- “I need a ticket or a my money back”
Product/ Service Question:
- “Stuck in Atlanta”
- “I purchased a ticket in at the very end there was an error sign”
- “I purchased a bus ticket 2 years ago from San Francisco to eureka, because she was missing in San Francisco and I wanted her to be able to get home if We found her . She has contacted us for the first time in almost three years is her ticket that I”
Shipping and Delivery Question:
- “Pickup location”
- “To get the money put back on my debit card because the was not used”
- “Lost item”
Return/ Replace Question:
- “The replacement bus is not here. Due at 12:30p to Panama city. I need a refund. I'm standing in the cold because you all are not here”
- “Change location pick up”
- “I booked the wrong date”
Activation/ Cancellation Question:
- “Canceled bus”
- “Trip cancellation”
- “My bus was canceled and I need a refund”
Staff Question:
- “Inquire about service out of Salt Lake City, UT”
- “Bad greyhound service”
- “Complaint poor service/unprofessiona, bathroom was deplorable stinking odor I need a refund of my entire tickets”
Payments and Charges Question:
- “Coupon tickets codes from good search.com”
- “I need my booking number I paid for a ride”
- “For reimbursement”
Account Question:
- “I booked a trip but only received one QR code”
- “Disabled passenger”
- “Death of a family member”
Cards Question:
- “Trying to add my card”
- “They took money off my card and said I never book a ticket”
- “I want to know if I can get a ticket on line with a prepaid visa card”
Employment Question:
- “Job application”
- “Employment”
- “Drivering job”
Website/ Application Question:
- “I have a application in for janitorial job”
- “I bought a ticket for my best friend from Kansas City to Houston the ticket was stated on website at 1:39 then it went to 159 then I had to pay eventually I had to pay $221 for the ticket when they did the last transfer from Texarkana to Houston he g”
- “Y'all do not have on your website that the Louisville bus station is now closed and there was using a secondary pickup spot and I would like a refund”
Other Question:
- “Wrong place”
- “Get a price for a ticket”
- “Reclamo”
Compare Greyhound Customer Service To
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