Contact Information

Greyhound Phone Numbers

Toll-Free Number:

  • (800) 231-2222 Tickets and fares (U.S. toll-free)

Bus Charters:

  • (800) 454-2487

Commercial Sales:

  • (800) 440-7712

General Inquiries:

  • (800) 752-4841 Assistance for customers with Disabilities
  • (800) 268-9000 Help using website or app
  • (800) 723-3287 Report unsafe driving
  • (877) 943-3530 Road Rewards
  • (800) 531-5332 Tickets and fares (Español within U.S.)
  • (800) 231-2222 Tickets and fares (U.S. toll-free)
  • (214) 849-8100 Travel information (outside the U.S.)
  • (800) 345-3109 Travel information (TTY/TDD)
  • (844) 477-8747 Traveling in a group

Lost Or Damaged Baggage:

  • (214) 849-6246

Marketing, Advertising & Sponsorships:

  • (214) 849-6275


  • (214) 849-6826 News media inquiries

Packages Express:

  • (800) 739-5020

Refunds And Feedback:

  • (214) 849-8966
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Greyhound Email:

Corporate Office Address:

Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States

Other Info:

Email for General Inquiries:

Customer Support working Hours: 7:00 a.m. - 7:00 p.m., Central time zone, Monday through Friday

Mailing Address for Refunds: Greyhound Lines, Inc P.O. Box 660691, MS 470 Dallas, TX 75266-0691

Corporate Mexico Office: Greyhound Mexico, Juan Aldama Sur 924, Col. Centro, Monterrey N.L. Mexico.

Help in Social Networks:

Summary of Greyhound Customer Service Calls

04:31 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Greyhound to Ask about:

Refund Question:

  • “Refund”
  • “Refund needed”
  • “I need to see about getting a full refund on my ticket due to a family emergency” , Review #1364591

Product/ Service Question:

  • “Book a trip”
  • “To buy a ticket”
  • “The bus has broken down and I need anwers to the next arrival here at toledo so can get home and to work.”

Request for Information Question:

  • “Checking on my baggage” , Review #1307317
  • “To question a policy that states a person cannot lie down in the terminal.”
  • “To find out how much is a ticket one way from enka North Carolina to Fort Myers”

Activation/ Cancellation Question:

  • “Monica carson. Greyhound cancel my trip las wendnesday now im stranded.even thou i pre-paid my e-ticket .please help me im a senior citizen.”
  • “My trip was cancelled today” , Review # 1229029
  • “Canceling”

Staff Question:

  • “Complaint poor service”
  • “Customer service”

Payments and Charges Question:

  • “You Charged Me Twice”
  • “I was charged 20 because the bus changed its departure a day ahead of time”
  • “Need assistance on discount price”

Account Question:

  • “My boyfriend wallet was lost or stolen nd he is in yuma az nd im pregnant in phoenix trying to get him bk today by 3:00. Can we use a password of some kind plz thank u”
  • “They took money from my account and I havent even purchased nothing with youre company maybe they made a mistake”

Employment Question:

  • “Employment”
  • “Bus driving job in Va”

Return/ Replace Question:

  • “Change tickets”

Shipping and Delivery Question:

  • “Tracking a passenger”

Other Question:

  • “To get some prices for some tickets”
  • “Had a family emergency and couldn't travel on the day of my tickets”
  • “Tickets”

Greyhound Rating Stats

1.7 out of 5 stars
based on 361 reviews
See all 885 reviews

Rating trend


Greyhound Return Policy
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Top Greyhound Services

Bus Service, Customer Care, Vehicle Driver

Top Greyhound Products

Bus Ticket, Facility, Wi-Fi Facility

Greyhound Pros and Cons

Pros: Bus drivers attitude, That i could purchase online, Price, Cheap, Seeing all the amazing scenery of america

Cons: Customer service, Bad service, Worst costumer service ever, Poor service, No service for purchased ticket


Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.

In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.

Greyhound is ranked 73 out of 614 in Transport category

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