Greyhound Contact Information

Toll-Free Number:

  • (800) 231-2222 toll-free

Customer Service:

  • (214) 849-8966
  • (800) 531-5332 Español (within U.S.)
  • (214) 849-8100 outside the U.S.
  • (800) 231-2222 toll-free
  • (800) 345-3109 TTY/TDD

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Currently you can call only US numbers.

Headquarters Address:

Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States

Other Info:

7:00 a.m. - 7:00 p.m., Central time zone, Monday through Friday

Social Networks:

Summary of Greyhound Customer Service Calls

479 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
04:27 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Greyhound to Ask about:

Refund:

  • “I need to see about getting a full refund on my ticket due to a family emergency”
  • “Complaint about Refund Policy”
  • “For refund”

Product/ Service:

  • “Book a trip”
  • “The bus has broken down and I need anwers to the next arrival here at toledo so can get home and to work.”
  • “Gteyhound bus broke down. Stranded over 2 hours! No one is telling us anything”

Request for Information:

  • “To question a policy that states a person cannot lie down in the terminal.”
  • “To find out how much is a ticket one way from enka North Carolina to Fort Myers”
  • “Fare questions”

Activation/ Cancellation:

  • “My trip was cancelled today”
  • “Canceling”

Staff:

  • “Complaint poor service”
  • “Customer service”

Payments and Charges:

  • “I was charged 20 because the bus changed its departure a day ahead of time”
  • “Need assistance on discount price”

Employment:

  • “Employment”
  • “Bus driving job in Va”

Return/ Replace:

  • “Change tickets”

Account:

  • “They took money from my account and I havent even purchased nothing with youre company maybe they made a mistake”

Shipping and Delivery:

  • “Tracking a passenger”

Other:

  • “Because my husband is stuck in Houston”
  • “Bus station near me”
  • “Express Package”

Greyhound Rating Stats

1.7 out of 5 stars
based on 311 reviews
See all 797 reviews reviews

Rating stats

  1. 182 reviews
  2. 76 reviews
  3. 29 reviews
  4. 16 reviews
  5. 8 reviews

Rating trend

About Greyhound

Top 5 Greyhound Products

Bus Ticket, Wi-Fi Facility, Facility

Top 5 Likes about Greyhound

Bus drivers attitude, That i could purchase online, Price, Cheap, Richmond virginia staff

Top 5 Dislikes about Greyhound

Customer service, Bad service, Poor service, No service for purchased ticket, Worst costumer service ever

Summary

Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.

In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.

Greyhound reviews and complaints

Greyhound is ranked 68 out of 520 in Transport category

Area Served

USA

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Greyhound Stats

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