Contact Information

Greyhound Phone Numbers

Toll-Free Number:

  • (800) 231-2222 toll-free

Customer Service:

  • (214) 849-8966
  • (800) 531-5332 Español (within U.S.)
  • (214) 849-8100 outside the U.S.
  • (800) 231-2222 toll-free
  • (800) 345-3109 TTY/TDD
  • (877) 942-3530
  • (844) 477-8747
  • (877) 943-3530
  • (800) 268-9000
  • (214) 849-6246
  • (800) 723-3287
  • (800) 752-4841
  • (214) 849-6826
  • (310) 499-0660
  • (214) 849-6275
  • (800) 454-2487
  • (800) 739-5020
  • (800) 440-7712

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Currently you can call only US numbers.

Greyhound Email:

Headquarters Address:

Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States

Other Info:

7:00 a.m. - 7:00 p.m., Central time zone, Monday through Friday

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Summary of Greyhound Customer Service Calls

488 TOTAL
CALLS
95% SUCCESSFUL
CONNECTIONS
04:31 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Greyhound to Ask about:

Refund Question:

  • “I need to see about getting a full refund on my ticket due to a family emergency” , Review #1364591
  • “Complaint about Refund Policy” , Review #1307047
  • “For refund”

Product/ Service Question:

  • “Book a trip”
  • “The bus has broken down and I need anwers to the next arrival here at toledo so can get home and to work.”
  • “Gteyhound bus broke down. Stranded over 2 hours! No one is telling us anything” , Review # 1301520

Request for Information Question:

  • “To question a policy that states a person cannot lie down in the terminal.”
  • “To find out how much is a ticket one way from enka North Carolina to Fort Myers”
  • “Fare questions”

Staff Question:

  • “Complaint poor service”
  • “Customer service”

Activation/ Cancellation Question:

  • “My trip was cancelled today”
  • “Canceling”

Payments and Charges Question:

  • “I was charged 20 because the bus changed its departure a day ahead of time”
  • “Need assistance on discount price”

Employment Question:

  • “Employment”
  • “Bus driving job in Va”

Return/ Replace Question:

  • “Change tickets”

Account Question:

  • “They took money from my account and I havent even purchased nothing with youre company maybe they made a mistake”

Shipping and Delivery Question:

  • “Tracking a passenger”

Other Question:

  • “I should file a lawsuit” , Review #1493324
  • “I need helping booking a ticket.”
  • “Mad”

Greyhound Rating Stats

1.7 out of 5 stars
based on 326 reviews
See all 828 reviews reviews

Rating stats

  1. 193 reviews
  2. 79 reviews
  3. 29 reviews
  4. 17 reviews
  5. 8 reviews

Rating trend

About Greyhound

Greyhound Return Policy
Greyhound Delivery Policy
Greyhound Privacy Policy
Top 5 Likes about Greyhound

Bus drivers attitude, That i could purchase online, Price, Cheap, Richmond virginia staff

Top 5 Dislikes about Greyhound

Customer service, Bad service, Poor service, No service for purchased ticket, Worst costumer service ever

Summary

Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.

In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.

Greyhound reviews and complaints

Greyhound is ranked 68 out of 570 in Transport category

Area Served

USA

Payment Methods

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Greyhound Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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