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Summary of Greyhound Customer Service Calls

285 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
04:26 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Greyhound to Ask about:

Refund:

  • “To get my full refund of a ticket”
  • “Refund of ticket”
  • “I was told i could get my ticket refund”

Cancellation:

  • “My trip was cancelled today”
  • “Canceling”

Staff:

  • “Complaint poor service”
  • “Customer service”

Product/ Service quality:

  • “The bus broke down on May 19,2018 I send my all original tickets. Please refund my money .”
  • “My bus was broke we was 6 hours in hightway my bus num 85638 i want my money refund”

Employment:

  • “Bus driving job in Va”

Other:

  • “I was left in the dc terminal”
  • “Does greyhound go to schumburg”
  • “Prices of tickets”

About Greyhound

Top 5 Greyhound Products

Bus Ticket, Wi-Fi Facility, Facility

Top 5 Likes about Greyhound

Bus drivers attitude, That i could purchase online, Price, Cheap, Richmond virginia staff

Top 5 Dislikes about Greyhound

Customer service, Bad service, No service for purchased ticket, Worst costumer service ever, Poor service

Summary

Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.

In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.

Greyhound reviews and complaints

Greyhound is ranked 67 out of 469 in Transport category

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Greyhound Stats

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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