Contact Greyhound Customer Service
Greyhound Phone Numbers and Emails
Toll-Free Number:
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(800) 231-2222
Customer Service:
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(800) 454-2487Charters Team
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(800) 531-5332Español within the United States
-
(214) 849-8100Outside the United States
Greyhound Emails:
Contact Information
Greyhound Website:
Greyhound Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 660362
Dallas, TX 75266-0362
Feedback
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
Other Location:
Greyhound Mexico
Juan Aldama Sur 924
Col. Centro, Monterrey N.L.
Mexico
How Good is Greyhound's Customer Service?
Summary of Greyhound Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Greyhound?
Request for Information Question:
- “Question about my ticket”
- “Because I have a question.Because I lost my idea and have question mark”
- “Need to talk to grayhound”
Refund Question:
- “Refund”
- “DiSpute a refund”
- “Refund needed”
Product/ Service Question:
- “I'm trying to book a round trip ticket”
- “Buy a ticket”
- “Delayed bus missed connection”
Activation/ Cancellation Question:
- “Canceled bus”
- “Bus, cancellation”
- “My voucher got canceled.”
Shipping and Delivery Question:
- “I haven't got my confirmation email”
- “About shipping my things on the nus”
- “Lost items apple Watch”
Staff Question:
- “No response from customer service”
- “Complaint poor service”
- “Rude service”
Return/ Replace Question:
- “Return ticket”
- “Change date”
- “Change my bus ticket”
Payments and Charges Question:
- “Payment”
- “Charged twice on myCard”
- “Tried to purchase ticket for 4 days using discount code. It wouldn't let me. Now the the ticket is saying $80.00 more. Still not taking code. Why can't you speak to a live person. It's very frustrating.”
Account Question:
- “Forgot to get luggage ckeck in”
- “My app won't let me sign on”
- “Password”
Cards Question:
- “Trying to add my card”
- “They took money off my card and said I never book a ticket”
- “I want to know if I can get a ticket on line with a prepaid visa card”
Employment Question:
- “Employment”
- “Drivering job”
- “Jobs”
Website/ Application Question:
- “I bought a ticket for my best friend from Kansas City to Houston the ticket was stated on website at 1:39 then it went to 159 then I had to pay eventually I had to pay $221 for the ticket when they did the last transfer from Texarkana to Houston he g”
- “Y'all do not have on your website that the Louisville bus station is now closed and there was using a secondary pickup spot and I would like a refund”
- “Errors on greyhound website, APP and greyhound headquarters. Greyhound has closed location that they are unaware. I spoke with 4 differ by people and no one cares. What is email for customer service?”
Other Question:
- “Lost luggage”
- “Book a ticket”
- “Tickets”
About
, ,
Greyhound Lines is an intercity common carrier of passengers by bus. Greyhound Lines was founded in 1914. The tagline of the company is: "Go Greyhound, and leave the driving to us!" Greyhound Lines is headquartered in Dallas, Texas. The company services thousands of destinations in the United States and Canada. Greyhound has a special program that allows the passengers to reserve a seat to have seating guaranteed.
In 2007, Greyhound Lines introduced new security measures such as requiring photo ID to be displayed before boarding, visual search of luggage, installation of video surveillance and other measures.
Greyhound is ranked 39 out of 135 in Buses category
USA
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