Im a single woman who love my family and have been traveling through greyhound to visit them at NC for awhile. I had never been so disappointed with the poor service and un professional corporation.
I had a trip on April 16 of 2017 to visit my son &family with gift and clothes,since my son was going through hard times i was happy to help "i remember when i got to my destination Raleigh NC and after such a long trip my bag was not found . i was so upset & frustraded ,everything i had taken for my grandkids &my daughter inlaw and my son was lost . i cried so much,my son was waiting for me and he tried to calm me but i was furrious . i spoke to the customer service agent and she said she couldnt help but to call the nxt day of my arrival.
For me it was a trip from *** until this day my bag has been lost with no concern from company i have not been accomodated since . i have a baggage claim contantly calling for status and they dont care. What upsets me is they took my money many times yet they dont give a bannana about customers concerns .
Im pretty sure their is fraudantly employees or staff that know what is going on but brush it off their shoulders. I continue my claim to the extreme I have contact the CEO of corporation and was responded.Im hoping I have a chance of justice.
Product or Service Mentioned: Greyhound Baggage Policy.
Reason of review: Bad quality.
Location: 20 Branford Pl #514, Newark, NJ 07102, USA