State: District Of Columbia City: Washington Clear all filters (9 of 885 reviews match)
filters
State:
City:
Product:
Show
1.8
Details
When our driver for Washington, DC to Detroit on December 22, 2015 at 5:15 am was delivering his announcements, he mentioned the cities a passenger would stop at if he/she were to switch busses in Maryland. That change-over bus would land in New York. I misunderstood...
View full review
Review
#756945 Review #756945 is a subjective opinion of poster.
Reason of review
Poor customer service

Encounter with Rude Greyhound Driver

1.6
Details
I took the Greyhound/Peter Pan bus on 9/12/2015 at 7am from DC (Union Station) to NYC. My experience was horrible due to the unprofessionalism & very unpleasant attitude of the driver. He announced to two women in the back of the bus "it is too early for all that giggling and talking." A friend and I were talking to one another for maybe 5 minutes before the driver pulled the bus over on the side of the highway to reprimand us for talking /laughing and informed us he is not our babysitter and would drop us off in Baltimore.
View full review
Review
#700647 Review #700647 is a subjective opinion of poster.
Cons
  • Unprofessional bus driver
  • Lack of customer service
  • Rude bus driver
Reason of review
Poor customer service
Loss
$27
Preferred solution
Let the company propose a solution

Greyhound steals peoples money

I am utterly in shock how I have been treated with a simple matter with Greyhound. Since December I have been trying to get my money back from them for a refundable ticket. It has been confirmed by them over and over that I will be receiving my money back but it's over 5 months now and still nothing. They keep telling me that it takes a certain amount of time for the process to be dealt with. First I had to wait 3 months for a refund. After they confirmed that it is a refundable ticket and that the ticket has been received in the mail, then there is a discrepancy on their part. Now that the discrepancy is corrected I had to wait 7-14 days for the refund to actually be processed and yet NOTHING has been done. When I called them today to check on the current status since it is now over 14 days they hung up on me three times, and on the fourth time the gentleman claimed that he couldn't hear me. Of course he wants me to call back. My patients have run out, and it's enough of me being patient, understanding, and gentle with the situation. I don't understand what they want?!?! Are they looking to upset their consumer so they don't return? They have my money and they don't want to give it back to me nor are they willing to speak to me when I haven't even said a word to them yet. They keep looking for excuse. I thought this was a large reliable corporation. Sadly after losing my money I have learned that this is a scheme and there is no one to talk to without them either hanging up on you or saying they can't hear you so they don't have to help you out. Greyhound is not a trustworthy reliable company! Watchout if you don't want to lose your money!!!!
View full review
4 comments
Anonymous
#632068

i am also having trouble getting a refund. They told me they would refund the ticket.

I finally ,3 months later get a letter saying i need to call with my visa # so they can refund it.

Everytime i call, they say, the system is down, or, being upgraded, so i should call back later!!!!!! This is utterly ridiculous!

all over a small legitimate refund.

M.W.
#503681

I have been waiting for a refund for 3 months. I too used the online using my mother's Greyhound Rewards for a ticket I was buying HER. Something went wrong with the process and the ticket came out with my name as the traveler. Even though i called back immediatley they said their systems were down. Then when I finally got someone, they said I would need to purchase a second ticket in order for me to get a refund. This was an urgent situation and my mother needed to make it to a funeral so I bought it.

I emailed them a PDF of my ticket within two days. To this day..NOTHING! ZERO! NADA!

I have called, been on hold for a ridiculous 15-30 minutes at a time, been hung up on COUNTLESS TIMES, and been told the same thing over and over: "We dont have any record of the email being received"..."I dont see records of you calling in except the first two times". I too had to give my credit card number for mr. Jones to look up my purchase. He did and said 7-10 business days,well that was in MAY!

I called twice today to hear the same ***. I was hung up on first and the second time was told to re-send the email. I did and now I have to wait 6-8 weeks for them to "process it"?! I have been patient, I have been nice, I have been polite...NOT ANYMORE! today was the last straw. I am looking into legal action these can NOT Be ethical and appropriate business practices. and by the looks of it, there are COUNTLESS of you out there who have been and are going throught the same mess!

There MUST BE SOMETHING WE (as cheated and ignored consumers) CAN DO TO GET OUR MONEY BACK!! that is MY $206 dollars! they already took the $200+ for the second ticket..this is insane!!!! :(

ibufficus
#498808

I completely agree! This company steals your money!!!

I have written a review about how much they yank you around when you are trying to get a refund from you!

From now on I will be using Ontario Northland because Greyhound will no longer be receiving my business!!! :(

Anonymous
#476903

I tried to buy a ticket online, after filling out the order form I got a message saying it couldn't complete the order, I tried again, same problem. I later checked my credit card online and had two charges in authorization.

I sent e-mai after e-mail with no response, called two different numbers and the most information I got was "I'm sorry I don't see any purchases for that card number", which I take as openly admitting that they stole my money!!! Ive been getting the runaround for the past 5 days.

All they've been telling me is "I'm sorry sir, there's nothing I can do.

Try calling this number", "try this e-mail".

***!!! Give me back my *** money!!!

View more comments (3)
Review
#315842 Review #315842 is a subjective opinion of poster.
I had a very poor experience recently with Greyhound Bus Services. On journey, which required travel of approximately 14 hours, I discovered how Greyhound employees treat their passengers......like dirt! Each driver treated everyone with such contempt and resentment....
View full review
1 comment
Anonymous
#527140

Bus was two hours late and the staff still treat you like ***

Review
#314055 Review #314055 is a subjective opinion of poster.

GREYHOUND

I purchased a ticket online bound for Hagerstown from DC. When I got to Baltimore to transfer. I was told that the bus no longer goes to Hagerstown. Why I wasn't told when I picked up my ticket is beyond me in DC. At 9 o'clock PM, I would have been stranded in Baltimore with no way to get home. The bus driver from DC was kind enough to drop me in Frederick, MD where I was picked up. The website information and The attendant at the counter misled me. I am VERY DISSAPOINTED by the service provided.
View full review
Review
#299609 Review #299609 is a subjective opinion of poster.

Greyhound in Washington, District Of Columbia - Bus and baggage

greyhound left my bags at the atlanta terminal and that was after i seen them put them under the bus why would you take my bags back off the bus after you just loaded them on the bus i got on sheesh greyhound has bad customer service and bad baggage dept please fix greyhound bus service i might just never ride them again that is 3 x this has happened if they are owned by First Student Which is a school bus company what do they do this with the children also forget to drop them off at the right stop or forget them all the way you can't fix ***
View full review
Review
#259633 Review #259633 is a subjective opinion of poster.
Loss
$3
My wife arrived Phoenix, Az. Greyhound Bus Terminal early on 9-2-11 for a 7:50am departure headed for Monroe,La. She was told by staff, that bus had a flat tire and would be late. Finally bus arrived terimal later that afternoon only to find out the tire still had to...
View full review
1 comment
Anonymous
#339426

I took a bus from Indiana to Alabama recently, and I can 100% agree that they are awful. Always take a plane, no matter how much more they may cost. If you're afraid of flying just ride the bus once, I promise you'll never want too again.

Review
#259628 Review #259628 is a subjective opinion of poster.
Loss
$204

Greyhound: a 0/5 score (or lower) for everything

I was traveling to a little town called Fayetteville, NC, for a job interview scheduled at the last minute. Since Megabus, my savior, only went up to Durham/Charlotte (in NC), I decided to transfer to the dreaded Greyhound at a cartain destination. 1. I booked my Megabus ticket to Charlotte and purchased a greyhound ticket from Charlotte to Fayetteville. Only, Greyhound booked it erroneously from Raleigh (!) to Fayettville. This was on a Friday so the guy at the NC station whom I called, asking for information, chided me for booking online and said I would have to talk to the customer reps on Monday (the day of my trip). 2. Since Megabus is more accommodating, I decided to change my Megabus reservation to Raleigh so that there would be no problems. That went off smoothly, except that Megabus goes up to Durham. So I had to look at dreaded Greyhound from Durham to Raleigh (a 35-min bus ride). 3. At Durham, waiting for the Greyhound, in the company of the usual "characters," the desk conveniently forgot to tell us, the passengers, that the bus was canceled. We found out when a guy started yelling and expressing his frustration. 4. Approaching the front desk, the guy got into a fight with me for choosing the online option to book tickets! This despite me explaining that I was not angry with him for Greyhound canceling the bus...I just wanted information -- on refund, my options to get to raleigh, and such. The guy did not know what "reimburse" or "refund" meant. I had to spell and then write it out and then refer to it as "get the money back on my card." 5. I took regional transit (wayyyy better) and reached the place ok. And the next day, it was traumatic again with Greyhound. 6. This is the most rotten service I've ever come across. The rides have never been pleasant and the company on the bus/at the station is God awful. Please do not rely on the Greyhound for anything. I HIGHLY recommend Megabus in the US. It's so much better. Everything-wise.
View full review
Review
#216152 Review #216152 is a subjective opinion of poster.
Loss
$18
For all the people who are complaining about Greyhound's service, I know many people who take Greyhound on a regular basis and even had very many compliments about greyhound and their service. What you particular people have to understand is that many of you break...
View full review
4 comments
Anonymous
#357313

"Anonymous - Things Happen", you're an obvious corporate shill! Long story short, On 06-SEP-10 @ 6P, I spent $66 on a one-way bus fare from Sacramento to Los Angeles, then ducked into their restroom to use their toilet stall for ONE minute.

Their 25-yr-old, room-temperture-IQ, skinhead, fat-boy security guard told me to get the *** out of there RIGHT NOW. I calmly presented my bus fare ticket to prove that I was indeed a PAYING passenger and not some street *** who wandered in off the street. Did that end the matter right there and then? NO!

He confiscated my ticket and said "follow me" to the windowless room (for a VERY thorough search, also photocopied my driver license and bus ticket to add to their "lowlife file"). I've ridden G'hound approx 200 times since 1980. I'm a clean-cut, clean-shaven 60-yr-old caucasion male who happened to be wearing a "Hawaiian/Aloha Shirt" on that particular day. Apparently, I violated G'hound's unwritten dress code against this colorful, festive style of casual wear.

I returned from my LA trip a few days later and emailed Greyhound Corporate website "contact us" and detailed my uncalled-for encounter with their *** *** fat-boy skinhead security employee. NO REPLY. No courtesy kiss-my-*** or go-to-***-***! YOU!!

(Things Happen-Anonymous),sir/madam shill are obviously sucking some Greyhound corporate *** in the corner office, aren't you?

I'm riding AMTRAK from now on. Nuff said!!!!

View more comments
Review
#214594 Review #214594 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts