THREE MONTHS LATER AND NO REFUND! NO RESPONSE TO MY CORRESPONDANCE! NO LUCK GETTING THRU TO THEIR CUSTOMER SERVICE! Who has time to sit on 30-40 minute holds?!? NEVER will I EVER use them and I suggest you do tha same. Here's the deal:
I have been dealing with a refund from Greyhound since March 26th, 2012 and it is now June 28th, 2012. I purchased a ticket for my mother online. Somehow, it was printed with my name as the traveler and not her's even though I did this using HER Greyhound Rewards log in.
I called them immediately and was told their systems were down and to call back in 20 minutes. I called back & was told their systems were still down but to call the next day & all could be cleared up & her name placed on the ticket.
LIES! I called back and was told in order to get a refund I had to purchase an additional ticket and then email them the pdf copy of the ticket. It was for her to make to a funeral so I did all that, and was told 7-10 business days and I would be refunded.
Never heard back after 3 weeks and since then I have been calling and have been told so many lies and contradictions! Their customer service is IMPOSSIBLE to get thru to...I am currently on a 30 minute hold! I was told it would actually take 17 weeks, then another man told me he could refund me the money back in 7-10 business days.
The the refund is for over $250!!! I spent a total of over $450 on that day and am owed over half!!! Please dont use them, I dont wish this on my worst enemy!