DO NOT BOOK GREYHOUND ONLINE! Infact..AVOID GREYHOUND LIKE THE PLAGUE!
THREE MONTHS LATER AND NO REFUND! NO RESPONSE TO MY CORRESPONDANCE! NO LUCK GETTING THRU TO THEIR CUSTOMER SERVICE! Who has time to sit on 30-40 minute holds?!? NEVER will I EVER use them and I suggest you do tha same. Here's the deal:
I have been dealing with a refund from Greyhound since March 26th, 2012 and it is now June 28th, 2012. I purchased a ticket for my mother online. Somehow, it was printed with my name as the traveler and not her's even though I did this using HER Greyhound Rewards log in.
I called them immediately and was told their systems were down and to call back in 20 minutes. I called back & was told their systems were still down but to call the next day & all could be cleared up & her name placed on the ticket.
LIES! I called back and was told in order to get a refund I had to purchase an additional ticket and then email them the pdf copy of the ticket. It was for her to make to a funeral so I did all that, and was told 7-10 business days and I would be refunded.
Never heard back after 3 weeks and since then I have been calling and have been told so many lies and contradictions! Their customer service is IMPOSSIBLE to get thru to...I am currently on a 30 minute hold! I was told it would actually take 17 weeks, then another man told me he could refund me the money back in 7-10 business days.
The the refund is for over $250!!! I spent a total of over $450 on that day and am owed over half!!! Please dont use them, I dont wish this on my worst enemy!