I purchased 3 tickets yesterday May 21, 2019 for Today May 22,2019. There’s was change of plans and I’m unable to take the bus.
I called In the morning to ask for a refund and customer service told me that they couldn’t refund the tickets because it was non-refundable. I asked what tickets were refundable and she told the flexible ticket, when I looked on my phone for the flexible ticket option they only have the economy and economy upgrade. There’s no option for a refundable ticket. I spoke to the supervisor and asked her to get on her phone so she can see what I’m talking about.
The only response I got was “I’m sorry this is not a refundable ticket next time you purchase a ticket make sure to be on a laptop” how are we suppose to know that? I would like my money back or atleast half but I know that won’t happened.
Someone needs to fix the regular internet site to have that flexable ticket option because all I see is economy upgrade and that doesn’t even get your refund back. This is *** if you ask me!!
Product or Service Mentioned: Greyhound Customer Care.