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Greyhound in Orlando, Florida - Worse place I have ever been!

1.3
Details
First time I rode a bus and was treated badly. Missed bus because I didn't here them say StAugistine? And they said they did then they didn't and I should have looked at my rouster I didn't have one and didn't know what they were talking about treathed to throw me off the property and I had no money and no were to go? So i had a panic attack and set and cried and they did nothing but watched me cry?
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Review
#1482038 Review #1482038 is a subjective opinion of poster.
Reason of review
Bad quality

Greyhound in Orlando, Florida - Never again...

It was the worst 23 hour's of my life? Had a panic attack. Was told I was going to get throughout of the property? Went to Jacksonville instead of the StAugistine? Very rude people that work there?
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Review
#1481219 Review #1481219 is a subjective opinion of poster.
Reason of review
Poor customer service
Paid for a short commute. Forty five minutes is all. Bus never showed. Asked for a credit to apply to next week. They, Greyhounds customer service, will do every thing they can to invalidate that...their bus did not show. Do what ever you can NOT to use this bus line....
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1 comment
Anonymous
#1615096

I think that things really started to go downhill after Greyhound bought up Trailways so that they could have a monopoly. I wish that this disgusting company would finally go out of business once and for all. Riding their buses is like being in a Jail, Mental Hospital and Homeless Shelter all rolled into one.

Review
#1420169 Review #1420169 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$39
1.0
Details
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER

Update by user Jan 09

Update as of today being that this incident took place 3 months ago:I have contacted greyhound yet again for the 10th time (yes I’ve been keeping count) regarding my refund and of course they told me “call back in 3-5 business days” a like that has been told to me...

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8 comments
Anonymous
#1734554

The customer service lady in the Miami airport greayhound bus station 3901 is horrible..she do not know how to treat people the right way...she is not polite at all and we wait a lot for our services to by the ticket..she is so rude..she do not have her name tag. So my complain is about her.

She suppose to have a Supervisor washing her all the time. Not a good experience with that person

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Review
#1420163 Review #1420163 is a subjective opinion of poster.
Pros
  • Gave us a 7 dollar meal plan voucher
Cons
  • Unfair refund policy
  • Disgusting
  • Highway robbery prices greyhound charges for tickets
Reason of review
Poor customer service
Loss
$185
Preferred solution
Full refund
Tags
  • RUDE MANAGER
  • Bad Customer Service
  • Unfair
  • Horrible Service All Together
There is a photo of the gainesville terminal with the *** under the sign that i took & the clock says 2am. This photo has gone viral
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1 comment
Anonymous
#1511837

They were the perfect compliment to one another. The individual standing underneath that Greyhound sign both represented the same qualities.

I've seen plenty of characters like that myself Milling around inside and outside of the Greyhound Station.

They always give the creeps and scare the crap out of me. I wish that they would keep those people away from the stations.

Review
#1280703 Review #1280703 is a subjective opinion of poster.
1.0
Details
I wanted to exchange my online ticket in advance for either a refund or an open ticket for future use.Bus station in person said it was not an option..Non- refundable! Would not to anything for me.Granted that bus trip was in advance.Called and spoke to different cust....
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Review
#1244206 Review #1244206 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.4
Details
My bus schedule number on ticket read 3792 but there was no bus at the bus station with that number, so I asked the driver of bus 6538 if his bus number was what was on my ticket. He glanced at it and said, " Put out your cigarette and get your ### on the bus. I leave...
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Review
#1153385 Review #1153385 is a subjective opinion of poster.
Reason of review
Poor customer service

Greyhound in Jacksonville, Florida - YOU hELD hOSTAGES WITH YOUR WORKERS? y YOU h

1.0
Details
R Bowers Received: from MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) by MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) with mapi id 15.20.0302.006; Mon, 4 Dec 2017 00:18:47 +000 Reply| Today, 7:18 PM Greyhound-eticket@greyhound.com; custserv@greyhound.com #Travel #Receipts Hello , i was a recent Hostage & abused Individual in your Jacksonville site they allowed people to walk around d* u the place & harass me i found the system appalling in Richmond , Virginia , I am wanting a full refund they lied about my details , they stalked & spent my families internal money while in Orlando kind of odd Re: Greyhound Ticket Purchase Confirmation and Itinerary (56598304) 1 P postmaster@firstgroup.com Reply| Today, 7:19 PM Greyhound-eticket@greyhound.com To send this message again, click here. Delivery has failed to these recipients or groups: Greyhound-eticket@greyhound.com (Greyhound-eticket@greyhound.com) The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk. Diagnostic information for administrators: Generating server: FGPDCPEXMIG01.fga.local Greyhound-eticket@greyhound.com Remote Server returned '550 5.1.1 RESOLVER.ADR.RecipNotFound; not found' Original message headers: Received: from FGPDCPEXMIG02.fga.local (10.158.11.177) by FGPDCPEXMIG01.fga.local (10.158.11.176) with Microsoft SMTP Server (TLS) id 15.0.1130.7; Sun, 3 Dec 2017 18:19:14 -0600 Received: from NAM01-SN1-obe.outbound.protection.outlook.com (10.158.11.159) by FGPDCPEXMIG02.fga.local (10.158.11.177) with Microsoft SMTP Server id 15.0.1130.7 via Frontend Transport; Sun, 3 Dec 2017 18:19:14 -0600 Please Respond & i accidentally saved your bus set Thanksgiving Day& left some odd stl,ing sources 7 refences to officers i remembered in a premotion that was harming our country , Please REFUND my Ticket for this travel & Explain the abuse that started in the Silver Spring Departure center to , Orlando & was Hostage same day as a British terrorist attack ??? eVERYUWHERE THEIR REFUSING TO LISTEN & WRIITING ODD THIMBNGS ASAS IF THEY BEKLONGD
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Review
#1141471 Review #1141471 is a subjective opinion of poster.
Pros
  • That i could purchase online
  • Bus drivers attitude
  • Richmond virginia staff
Cons
  • No help for disabled
  • Delay
  • Forgetting to advise people of departure
Reason of review
Damaged or defective
Loss
$89
Preferred solution
Full refund
Tags
  • Bus Accident
  • Missed Connections
  • Not Allowed On Bus

Greyhound - Unfair practices in Tampa

I have it on good authority that the manger at the Tampa greyhound is racist. I know a former employee and he was telling me about how he would only help women and whites and Spanish customers. If I am lying see how many agents are trying to find another job or are leaving now. If you have to go there and if he gives you a hard time ask for the district manager he hates her but is scared shittless of her. I missed my bus and was told that I had to pay a reissue charge. The next person behind me had the same problem. She spoke with the manager and he came and told the agent to let her go without charging her. The agent I was dealing with saw this and told me this happens all the time. She reissue my ticket and didn't charge me.
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Review
#899255 Review #899255 is a subjective opinion of poster.
Cons
  • Not keeping with the schedule
  • Late arrivals
  • Bus was 30 minutes late
Reason of review
Poor customer service

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound Vehicle Driver Review

1.2
Details
On thursday, august 11, 2016, everything was alright until kalmanzoo from detroit ride after the switched to a new bus driver to chicago to memphis, tennessee. He was a puggy brown skined african american male between 30' and early 40's. He had the most unprofessional, unpleasany, nasty, rude,.mean attitude of any bus driver i have encountered with grehound. He acted like he didnt want to be therer. He had such an uncaring,dry, dull voice and let the customers know he didnt want to be bother. He seemed to be making up rules as he went along. He always said he didnt know when someone asked a question. He said if anyone got up while bus was in motion to ask a question run the risk of having police called and put off bus. His personality was mean and crazy. He told passengers that light glare from cell phone distracted him from driving and prefer passengers not use their cell phones while he's driving. He was a weird one. Made the trip unpleasant for most other passengers as well. I think it was bus # 8519.greyhound has to show people they care more about servicing the passengers than. they care about money. When will this company do better by the people.
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Review
#899204 Review #899204 is a subjective opinion of poster.
Reason of review
Poor customer service