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1 comment
Paid for a short commute. Forty five minutes is all. Bus never showed. Asked for a credit to apply to next week. They, Greyhounds customer service, will do every thing they can to invalidate that...their bus did not show. Do what ever you can NOT to use this bus line....
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Anonymous
#1615096

I think that things really started to go downhill after Greyhound bought up Trailways so that they could have a monopoly. I wish that this disgusting company would finally go ...

Author
Location
Sarasota, Florida
Reason of review
Poor customer service
Loss
$39
Review #1420169 is a subjective opinion of poster.
3 comments
1.0
Details
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
This incident took place 10/24/28-10/25/18. It was a planned trip that was supposed to be from Orlando to New York. I was set to arrive in New Yok the very next day, instead I didn't arrive until the 27th of October. Here's what happened: Me and my two toddlers were on...
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Anonymous
#1650921

Drama 101 is down the hall...

Author
Location
Orlando, Florida
Pros
  • Gave us a 7 dollar meal plan voucher
Cons
  • Negligence toward their customers needs
  • Highway robbery prices greyhound charges for tickets
  • Horrible customer service
Reason of review
Poor customer service
Loss
$185
Preferred solution
Full refund
Tags
Review #1420163 is a subjective opinion of poster.
1 comment
There is a photo of the gainesville terminal with the *** under the sign that i took & the clock says 2am. This photo has gone viral
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Anonymous
#1511837

They were the perfect compliment to one another. The individual standing underneath that Greyhound sign both represented the same qualities. I've seen plenty of characters lik...

Author
Location
Gainesville, Florida
Review #1280703 is a subjective opinion of poster.
0 comments
1.0
Details
I wanted to exchange my online ticket in advance for either a refund or an open ticket for future use.Bus station in person said it was not an option..Non- refundable! Would not to anything for me.Granted that bus trip was in advance.Called and spoke to different cust....
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Author
Location
Fort Lauderdale, Florida
Reason of review
Return, Exchange or Cancellation Policy
Review #1244206 is a subjective opinion of poster.
0 comments
1.4
Details
My bus schedule number on ticket read 3792 but there was no bus at the bus station with that number, so I asked the driver of bus 6538 if his bus number was what was on my ticket. He glanced at it and said, " Put out your cigarette and get your ### on the bus. I leave...
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Author
Location
Fort Pierce, Florida
Reason of review
Poor customer service
Review #1153385 is a subjective opinion of poster.
0 comments

Greyhound in Jacksonville, Florida - YOU hELD hOSTAGES WITH YOUR WORKERS? y YOU h

1.0
Details
R Bowers Received: from MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) by MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) with mapi id 15.20.0302.006; Mon, 4 Dec 2017 00:18:47 +000 Reply| Today, 7:18 PM Greyhound-eticket@greyhound.com; custserv@greyhound.com #Travel #Receipts Hello , i was a recent Hostage & abused Individual in your Jacksonville site they allowed people to walk around d* u the place & harass me i found the system appalling in Richmond , Virginia , I am wanting a full refund they lied about my details , they stalked & spent my families internal money while in Orlando kind of odd Re: Greyhound Ticket Purchase Confirmation and Itinerary (56598304) 1 P postmaster@firstgroup.com Reply| Today, 7:19 PM Greyhound-eticket@greyhound.com To send this message again, click here. Delivery has failed to these recipients or groups: Greyhound-eticket@greyhound.com (Greyhound-eticket@greyhound.com) The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk. Diagnostic information for administrators: Generating server: FGPDCPEXMIG01.fga.local Greyhound-eticket@greyhound.com Remote Server returned '550 5.1.1 RESOLVER.ADR.RecipNotFound; not found' Original message headers: Received: from FGPDCPEXMIG02.fga.local (10.158.11.177) by FGPDCPEXMIG01.fga.local (10.158.11.176) with Microsoft SMTP Server (TLS) id 15.0.1130.7; Sun, 3 Dec 2017 18:19:14 -0600 Received: from NAM01-SN1-obe.outbound.protection.outlook.com (10.158.11.159) by FGPDCPEXMIG02.fga.local (10.158.11.177) with Microsoft SMTP Server id 15.0.1130.7 via Frontend Transport; Sun, 3 Dec 2017 18:19:14 -0600 Please Respond & i accidentally saved your bus set Thanksgiving Day& left some odd stl,ing sources 7 refences to officers i remembered in a premotion that was harming our country , Please REFUND my Ticket for this travel & Explain the abuse that started in the Silver Spring Departure center to , Orlando & was Hostage same day as a British terrorist attack ??? eVERYUWHERE THEIR REFUSING TO LISTEN & WRIITING ODD THIMBNGS ASAS IF THEY BEKLONGD
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Author
Location
Jacksonville, Florida
Pros
  • Overall service outside chicago
  • Richmond virginia staff
  • Bus drivers attitude
Cons
  • No help for disabled
  • Forgetting to advise people of departure
  • Filthy restroom unflushed waste
Reason of review
Damaged or defective
Loss
$89
Preferred solution
Full refund
Tags
Review #1141471 is a subjective opinion of poster.
0 comments

Greyhound - Unfair practices in Tampa

I have it on good authority that the manger at the Tampa greyhound is racist. I know a former employee and he was telling me about how he would only help women and whites and Spanish customers. If I am lying see how many agents are trying to find another job or are leaving now. If you have to go there and if he gives you a hard time ask for the district manager he hates her but is scared shittless of her. I missed my bus and was told that I had to pay a reissue charge. The next person behind me had the same problem. She spoke with the manager and he came and told the agent to let her go without charging her. The agent I was dealing with saw this and told me this happens all the time. She reissue my ticket and didn't charge me.
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Author
Location
Tampa, Florida
Cons
  • Late arrivals
  • Not keeping with the schedule
  • Bus was 30 minutes late
Reason of review
Poor customer service
Review #899255 is a subjective opinion of poster.
0 comments

Greyhound in Miami Beach, Florida - HORRIBLE HORRIBLE HORRIBLE EXPERIENCE

1.0
Details
My one and only experience with Greyhound company was horrific! I was traveling from Aspen to Denver on the day of some road closures in the area that were planned months ahead of time. I booked my ticket to go from Aspen to Denver 2 days before my trip (and their web-site showed this trip as scheduled, not canceled, accepted my payment and issued my ticket). So i show up at the Greyhound bus station (which is miserably located at 7/11, mind you). Wait for 15 minutes - no bus. I call Greyhound customer service and they tell me that this bus was canceled SEVERAL WEEKS AGO. They did not take it off their web-site, they accepted my payment, issued my ticket. No one called me to apologize, refund my money and let me know that the bus was canceled. I WAS JUST SITTING THERE WAITING FOR MY BUS!!!!! Then when i called customer service to get my refund they told me that i need to mail in my ticket and wait for TWO WEEKS!!!! to get my refund! Horrible horrible horrible experience. I travel a lot all over the world. This doenst happen in 3rd world countries. Shame on you, Greyhound!
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Author
Location
Miami Beach, Florida
Cons
  • Poor refund policy
  • Not keeping with the schedule
  • Bad attitude of employees
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Full refund
Review #896472 is a subjective opinion of poster.
0 comments

Greyhound Bus Service Review

1.8
Details
I had the worse travel with greyhound . First the bus were two hours late connection and then when i got to orlando the ground crew took it upon himself to take my bag off the bus and throw it on the ground .when i said something to him about my bag he came all up in my face being rude. I will never take grey hpund again.Also the driver was very rude.
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Author
Location
Chokoloskee, Florida
Reason of review
Bad quality
Review #760001 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound Products and Services Reviews

0 comments

Greyhound Bus Service Review

4.0
Details
Greyhound located on joung young is a nasty filthy unsanitized place includeing the buses this place is where bombs hang out its not a clean place the doors of building is nasty the floors and everything is nasty Windows have nasty prints as to where bombs are in and out the front entrance is full of people with nasty spitting up cold not a good environment
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Author
Location
Beverly Hills, Florida
Reason of review
Bad quality
Review #724148 is a subjective opinion of poster.