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Paid for a short commute. Forty five minutes is all. Bus never showed. Asked for a credit to apply to next week. They, Greyhounds customer service, will do every thing they can to invalidate that...their bus did not show. Do what ever you can NOT to use this bus line....
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Anonymous
TickleMeMcHomeless

I think that things really started to go downhill after Greyhound bought up Trailways so that they could have a monopoly. I wish that this disgusting company would finally go ...

#1420169
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
This incident took place 10/24/28-10/25/18. It was a planned trip that was supposed to be from Orlando to New York. I was set to arrive in New Yok the very next day, instead I didn't arrive until the 27th of October. Here's what happened: Me and my two toddlers were on...
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Anonymous
Anonymous

Drama 101 is down the hall...

Anonymous
Anonymous

I Am really sorry with what happened to you and your little children. Hope you all got in New York, safe and health and that you had received your money back. Thanks for all y...

1.0
I liked
  • Gave us a 7 dollar meal plan voucher
I didn't like
  • Disgusting
  • Negligence toward their customers needs
  • Highway robbery prices greyhound charges for tickets
#1420163
There is a photo of the gainesville terminal with the *** under the sign that i took & the clock says 2am. This photo has gone viral
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Anonymous
ConcernedCitizen18

They were the perfect compliment to one another. The individual standing underneath that Greyhound sign both represented the same qualities. I've seen plenty of characters lik...

#1280703
I wanted to exchange my online ticket in advance for either a refund or an open ticket for future use.Bus station in person said it was not an option..Non- refundable! Would not to anything for me.Granted that bus trip was in advance.Called and spoke to different cust....
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1.0
#1244206
My bus schedule number on ticket read 3792 but there was no bus at the bus station with that number, so I asked the driver of bus 6538 if his bus number was what was on my ticket. He glanced at it and said, " Put out your cigarette and get your ### on the bus. I leave...
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1.4
#1153385
R Bowers Received: from MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) by MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) with mapi id 15.20.0302.006; Mon, 4 Dec 2017 00:18:47 +000 Reply| Today, 7:18 PM Greyhound-eticket@greyhound.com;...
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1.0
I liked
  • That i could purchase online
  • Overall service outside chicago
  • Counter person in tulsa
I didn't like
  • No help for disabled
  • Delay
  • Filthy restroom unflushed waste
#1141471

Greyhound - Unfair practices in Tampa

I have it on good authority that the manger at the Tampa greyhound is racist. I know a former employee and he was telling me about how he would only help women and whites and Spanish customers. If I am lying see how many agents are trying to find another job or are leaving now. If you have to go there and if he gives you a hard time ask for the district manager he hates her but is scared shittless of her. I missed my bus and was told that I had to pay a reissue charge. The next person behind me had the same problem. She spoke with the manager and he came and told the agent to let her go without charging her. The agent I was dealing with saw this and told me this happens all the time. She reissue my ticket and didn't charge me.
I didn't like
  • Late arrivals
  • Not keeping with the schedule
  • Bus was 30 minutes late
#899255
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Greyhound in Miami Beach, Florida - HORRIBLE HORRIBLE HORRIBLE EXPERIENCE

My one and only experience with Greyhound company was horrific! I was traveling from Aspen to Denver on the day of some road closures in the area that were planned months ahead of time. I booked my ticket to go from Aspen to Denver 2 days before my trip (and their web-site showed this trip as scheduled, not canceled, accepted my payment and issued my ticket). So i show up at the Greyhound bus station (which is miserably located at 7/11, mind you). Wait for 15 minutes - no bus. I call Greyhound customer service and they tell me that this bus was canceled SEVERAL WEEKS AGO. They did not take it off their web-site, they accepted my payment, issued my ticket. No one called me to apologize, refund my money and let me know that the bus was canceled. I WAS JUST SITTING THERE WAITING FOR MY BUS!!!!! Then when i called customer service to get my refund they told me that i need to mail in my ticket and wait for TWO WEEKS!!!! to get my refund! Horrible horrible horrible experience. I travel a lot all over the world. This doenst happen in 3rd world countries. Shame on you, Greyhound!
1.0
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Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Product or Service Quality
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I didn't like
  • Not keeping with the schedule
  • Poor refund policy
  • Bad attitude of employees
#896472
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Greyhound Bus Service Review

I had the worse travel with greyhound . First the bus were two hours late connection and then when i got to orlando the ground crew took it upon himself to take my bag off the bus and throw it on the ground .when i said something to him about my bag he came all up in my face being rude. I will never take grey hpund again.Also the driver was very rude.
1.8
Details
Exchange, Refund and Cancellation Policy
Level of Comfort
Product or Service Quality
Website
Chokoloskee, Florida
#760001
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Greyhound Bus Service Review

Greyhound located on joung young is a nasty filthy unsanitized place includeing the buses this place is where bombs hang out its not a clean place the doors of building is nasty the floors and everything is nasty Windows have nasty prints as to where bombs are in and out the front entrance is full of people with nasty spitting up cold not a good environment
4.0
Details
Exchange, Refund and Cancellation Policy
Number of Destinations
Price Affordability
Product or Service Quality
#724148
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