State: Florida Product: Greyhound Bus Service Clear all filters (15 of 428 reviews match)
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Paid for a short commute. Forty five minutes is all. Bus never showed. Asked for a credit to apply to next week. They, Greyhounds customer service, will do every thing they can to invalidate that...their bus did not show. Do what ever you can NOT to use this bus line....
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1 comment
Anonymous
#1615096

I think that things really started to go downhill after Greyhound bought up Trailways so that they could have a monopoly. I wish that this disgusting company would finally go ...

Review
#1420169 Review #1420169 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
Loss
$39
1.0
Details
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Here's what happened: Me and my two toddlers were on the ATL bus heading toward NY, we were maybe 40 minutes into the highway before the bus engine blew out and started smoking. Instead of taking precaution and stopping the bus, the driver revved the engine repeatedly...
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8 comments
Anonymous
#1734554

The customer service lady in the Miami airport greayhound bus station 3901 is horrible..she do not know how to treat people the right way...she is not polite at all and we wai...

Review
#1420163 Review #1420163 is a subjective opinion of poster.
Service
Greyhound Bus Service
Pros
  • Gave us a 7 dollar meal plan voucher
Cons
  • Highway robbery prices greyhound charges for tickets
  • Disgusting
  • Negligence toward their customers needs
Reason of review
Poor customer service
Loss
$185
Preferred solution
Full refund
Tags
  • RUDE MANAGER
  • Bad Customer Service
  • Unfair
  • Horrible Service All Together

Greyhound - YOU hELD hOSTAGES WITH YOUR WORKERS? y YOU h

1.0
Details
R Bowers Received: from MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) by MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) with mapi id 15.20.0302.006; Mon, 4 Dec 2017 00:18:47 +000 Reply| Today, 7:18 PM Greyhound-eticket@greyhound.com; custserv@greyhound.com #Travel #Receipts Hello , i was a recent Hostage & abused Individual in your Jacksonville site they allowed people to walk around d* u the place & harass me i found the system appalling in Richmond , Virginia , I am wanting a full refund they lied about my details , they stalked & spent my families internal money while in Orlando kind of odd Re: Greyhound Ticket Purchase Confirmation and Itinerary (56598304) 1 P postmaster@firstgroup.com Reply| Today, 7:19 PM Greyhound-eticket@greyhound.com To send this message again, click here. Delivery has failed to these recipients or groups: Greyhound-eticket@greyhound.com (Greyhound-eticket@greyhound.com) The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk. Diagnostic information for administrators: Generating server: FGPDCPEXMIG01.fga.local Greyhound-eticket@greyhound.com Remote Server returned '550 5.1.1 RESOLVER.ADR.RecipNotFound; not found' Original message headers: Received: from FGPDCPEXMIG02.fga.local (10.158.11.177) by FGPDCPEXMIG01.fga.local (10.158.11.176) with Microsoft SMTP Server (TLS) id 15.0.1130.7; Sun, 3 Dec 2017 18:19:14 -0600 Received: from NAM01-SN1-obe.outbound.protection.outlook.com (10.158.11.159) by FGPDCPEXMIG02.fga.local (10.158.11.177) with Microsoft SMTP Server id 15.0.1130.7 via Frontend Transport; Sun, 3 Dec 2017 18:19:14 -0600 Please Respond & i accidentally saved your bus set Thanksgiving Day& left some odd stl,ing sources 7 refences to officers i remembered in a premotion that was harming our country , Please REFUND my Ticket for this travel & Explain the abuse that started in the Silver Spring Departure center to , Orlando & was Hostage same day as a British terrorist attack ??? eVERYUWHERE THEIR REFUSING TO LISTEN & WRIITING ODD THIMBNGS ASAS IF THEY BEKLONGD
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Review
#1141471 Review #1141471 is a subjective opinion of poster.
Service
Greyhound Bus Service
Pros
  • Overall service outside chicago
  • Richmond virginia staff
  • Counter person in tulsa
Cons
  • No help for disabled
  • Forgetting to advise people of departure
  • Filthy restroom unflushed waste
Reason of review
Damaged or defective
Loss
$89
Preferred solution
Full refund
Tags
  • Bus Accident
  • Missed Connections
  • Not Allowed On Bus

Greyhound - HORRIBLE HORRIBLE HORRIBLE EXPERIENCE

1.0
Details
My one and only experience with Greyhound company was horrific! I was traveling from Aspen to Denver on the day of some road closures in the area that were planned months ahead of time. I booked my ticket to go from Aspen to Denver 2 days before my trip (and their web-site showed this trip as scheduled, not canceled, accepted my payment and issued my ticket). So i show up at the Greyhound bus station (which is miserably located at 7/11, mind you). Wait for 15 minutes - no bus. I call Greyhound customer service and they tell me that this bus was canceled SEVERAL WEEKS AGO. They did not take it off their web-site, they accepted my payment, issued my ticket. No one called me to apologize, refund my money and let me know that the bus was canceled. I WAS JUST SITTING THERE WAITING FOR MY BUS!!!!! Then when i called customer service to get my refund they told me that i need to mail in my ticket and wait for TWO WEEKS!!!! to get my refund! Horrible horrible horrible experience. I travel a lot all over the world. This doenst happen in 3rd world countries. Shame on you, Greyhound!
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Review
#896472 Review #896472 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Not keeping with the schedule
  • Poor refund policy
  • Bad attitude of employees
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Full refund
Tags
  • Horrible Serivce

Greyhound Bus Service Review

1.8
Details
I had the worse travel with greyhound . First the bus were two hours late connection and then when i got to orlando the ground crew took it upon himself to take my bag off the bus and throw it on the ground .when i said something to him about my bag he came all up in my face being rude. I will never take grey hpund again.Also the driver was very rude.
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Review
#760001 Review #760001 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Bad quality
1.0
Details
After we boarded the bus from Orlando to Ocala Bus driver John Norris began to explain the rules of the bus lines. Fine, but his manner was so unprofessional I and my wife were shocked. I felt like I was on a prison bus with a retired drill Sergent as a bus driver. He...
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8 comments
Anonymous
#1322492

I fully sympathise with you. My 12 year old son and I experienced the unique customer lack of service skills of the said Mr Norris who actually left us behind at Fort Lauderda...

Review
#631423 Review #631423 is a subjective opinion of poster.
Service
Greyhound Bus Service
Cons
  • Bus driver attitude to me
Reason of review
Poor customer service

Greyhound Bus Service Review

4.0
Details
it's the horrific passengers I hate, loud cursing and even popping pills on the bus. ..it's horrific, they have no respect for you, white trash and ghetto bound. .I am a black female from lower queens New York but I refuse to be like some of the black ignorant people I have seen on this bus ..actually, Mexicans are the best to ride with, quite as a mouse and very respectful
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Review
#589720 Review #589720 is a subjective opinion of poster.
Service
Greyhound Bus Service
Reason of review
Poor customer service
On May 30, 2014, I drove my brother to the Saint Augustine, Florida bus drop to catch a 7:30 bus. Three others were waiting for that same bus. It never showed up and repeated calls to customer service resulted in no customer service. I could not believe the...
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1 comment
reneekatz
#822567

Right on and more power to you for that lawsuit. Greyhound people are absolute ***. They treat people that way cause they know they can get away with it cause they have no com...

Review
#492071 Review #492071 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$500

Greyhound - Rudeness of Drivers during boarding and unboarding

My initial boarding in Ocala, Floida was fine. When I had to transfer in Gainesville to go to Atlanta, the driver took my ticket book and did not return the rest for my reboarding in Atlanta to London Ky. HE was engaged in a situation with a passenger. When we reached Atlanta, I asked him for my ticket back. He was rude and said he did'nt have it. I was forced to pay for a re-issue boarding pass. He was extemely rude to other passengers traveling also. he refused to let 1 young man board because he had his tickets in his pocket and were a little wrinkled, he had been traveling from the West Coast and had tranferred several times, he was combative with the young man. A young girl had some issue with her ticket and was told she needed to FIX it. i had to give her a few dollars so she could FIX it. she was on her way to Miami, her brother had made her arrangements and had forgootten to do simething. She was in tears for the way this driver treated her. I had a female driver that was just as Rude with the passengers. Is this the way you want your drivers to be? I would think not . I'm sure some people are difficult,but it no reason for these drivers not to be at least somewhat courteous overall. I used to like traveling by bus, but if this is any example of the type of treatment your customers are receiving I will not be riding again. My mother had passed away in Kentucky and that was my reason for traveling. it cost me $300.00 before it was over. And it was a very stressfull experience. I am 67 years old and didn't need to be harassed this way. Sincerely. J. W. Marcum- my phone # is 352 454 9079. If you need any additional information, this is where I can be reached. I am very, very, angry over my experience.
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1 comment
Review
#348517 Review #348517 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$300

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound - Horrible Company

This review is written in regards to the horrible customer service Greyhound provides. I purchased a ticket for a friend and printed the ticket for my own records only because at the time of purchase a screen popped up that said "PRINT NOW" - (There was no alert that said if I printed the ticket, I would not be able to print another). The ticket was a 'will call" ticket and when my friend showed up to the Greyhound station they denied my friend access to the bus because I had printed the ticket. Just doesn't make sense! I fly Delta as well as other airlines and you can print as many tickets as you would like. I spent 1 1/2 hours on hold trying to get a hold of a customer service rep. When I finally reached a customer service rep. they told me denied me a refund or the opportunity to use the ticket on a later date.
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2 comments
Review
#276447 Review #276447 is a subjective opinion of poster.
Service
Greyhound Bus Service