State: Florida Product: Greyhound Bus Service Clear all filters (15 of 423 reviews match)
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3 comments
1.0
Details
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Greyhound - Worse experience travelling EVER
Here's what happened: Me and my two toddlers were on the ATL bus heading toward NY, we were maybe 40 minutes into the highway before the bus engine blew out and started smoking. Instead of taking precaution and stopping the bus, the driver revved the engine repeatedly...
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Anonymous
#1650921

Drama 101 is down the hall...

Author
Location
Orlando, Florida
Service
Greyhound Bus Service
Pros
  • Gave us a 7 dollar meal plan voucher
Cons
  • Disgusting
  • Negligence toward their customers needs
  • Unfair refund policy
Reason of review
Poor customer service
Loss
$185
Preferred solution
Full refund
Tags
Review #1420163 is a subjective opinion of poster.
1 comment
Paid for a short commute. Forty five minutes is all. Bus never showed. Asked for a credit to apply to next week. They, Greyhounds customer service, will do every thing they can to invalidate that...their bus did not show. Do what ever you can NOT to use this bus line....
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Anonymous
#1615096

I think that things really started to go downhill after Greyhound bought up Trailways so that they could have a monopoly. I wish that this disgusting company would finally go ...

Author
Location
Sarasota, Florida
Service
Greyhound Bus Service
Reason of review
Poor customer service
Loss
$39
Review #1420169 is a subjective opinion of poster.
0 comments

Greyhound - YOU hELD hOSTAGES WITH YOUR WORKERS? y YOU h

1.0
Details
R Bowers Received: from MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) by MWHPR13MB1679.namprd13.prod.outlook.com ([10.171.144.17]) with mapi id 15.20.0302.006; Mon, 4 Dec 2017 00:18:47 +000 Reply| Today, 7:18 PM Greyhound-eticket@greyhound.com; custserv@greyhound.com #Travel #Receipts Hello , i was a recent Hostage & abused Individual in your Jacksonville site they allowed people to walk around d* u the place & harass me i found the system appalling in Richmond , Virginia , I am wanting a full refund they lied about my details , they stalked & spent my families internal money while in Orlando kind of odd Re: Greyhound Ticket Purchase Confirmation and Itinerary (56598304) 1 P postmaster@firstgroup.com Reply| Today, 7:19 PM Greyhound-eticket@greyhound.com To send this message again, click here. Delivery has failed to these recipients or groups: Greyhound-eticket@greyhound.com (Greyhound-eticket@greyhound.com) The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk. Diagnostic information for administrators: Generating server: FGPDCPEXMIG01.fga.local Greyhound-eticket@greyhound.com Remote Server returned '550 5.1.1 RESOLVER.ADR.RecipNotFound; not found' Original message headers: Received: from FGPDCPEXMIG02.fga.local (10.158.11.177) by FGPDCPEXMIG01.fga.local (10.158.11.176) with Microsoft SMTP Server (TLS) id 15.0.1130.7; Sun, 3 Dec 2017 18:19:14 -0600 Received: from NAM01-SN1-obe.outbound.protection.outlook.com (10.158.11.159) by FGPDCPEXMIG02.fga.local (10.158.11.177) with Microsoft SMTP Server id 15.0.1130.7 via Frontend Transport; Sun, 3 Dec 2017 18:19:14 -0600 Please Respond & i accidentally saved your bus set Thanksgiving Day& left some odd stl,ing sources 7 refences to officers i remembered in a premotion that was harming our country , Please REFUND my Ticket for this travel & Explain the abuse that started in the Silver Spring Departure center to , Orlando & was Hostage same day as a British terrorist attack ??? eVERYUWHERE THEIR REFUSING TO LISTEN & WRIITING ODD THIMBNGS ASAS IF THEY BEKLONGD
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Author
Location
Jacksonville, Florida
Service
Greyhound Bus Service
Pros
  • Richmond virginia staff
  • That i could purchase online
  • Bus drivers attitude
Cons
  • Delay
  • No help for disabled
  • Forgetting to advise people of departure
Reason of review
Damaged or defective
Loss
$89
Preferred solution
Full refund
Tags
Review #1141471 is a subjective opinion of poster.
0 comments

Greyhound - HORRIBLE HORRIBLE HORRIBLE EXPERIENCE

1.0
Details
My one and only experience with Greyhound company was horrific! I was traveling from Aspen to Denver on the day of some road closures in the area that were planned months ahead of time. I booked my ticket to go from Aspen to Denver 2 days before my trip (and their web-site showed this trip as scheduled, not canceled, accepted my payment and issued my ticket). So i show up at the Greyhound bus station (which is miserably located at 7/11, mind you). Wait for 15 minutes - no bus. I call Greyhound customer service and they tell me that this bus was canceled SEVERAL WEEKS AGO. They did not take it off their web-site, they accepted my payment, issued my ticket. No one called me to apologize, refund my money and let me know that the bus was canceled. I WAS JUST SITTING THERE WAITING FOR MY BUS!!!!! Then when i called customer service to get my refund they told me that i need to mail in my ticket and wait for TWO WEEKS!!!! to get my refund! Horrible horrible horrible experience. I travel a lot all over the world. This doenst happen in 3rd world countries. Shame on you, Greyhound!
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Author
Location
Miami Beach, Florida
Service
Greyhound Bus Service
Cons
  • Not keeping with the schedule
  • Poor refund policy
  • Bad attitude of employees
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Full refund
Review #896472 is a subjective opinion of poster.
0 comments

Greyhound Bus Service Review

1.8
Details
I had the worse travel with greyhound . First the bus were two hours late connection and then when i got to orlando the ground crew took it upon himself to take my bag off the bus and throw it on the ground .when i said something to him about my bag he came all up in my face being rude. I will never take grey hpund again.Also the driver was very rude.
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Author
Location
Chokoloskee, Florida
Service
Greyhound Bus Service
Reason of review
Bad quality
Review #760001 is a subjective opinion of poster.
8 comments
1.0
Details
After we boarded the bus from Orlando to Ocala Bus driver John Norris began to explain the rules of the bus lines. Fine, but his manner was so unprofessional I and my wife were shocked. I felt like I was on a prison bus with a retired drill Sergent as a bus driver. He...
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Anonymous
#1322492

I fully sympathise with you. My 12 year old son and I experienced the unique customer lack of service skills of the said Mr Norris who actually left us behind at Fort Lauderda...

Author
Location
Orlando, Florida
Service
Greyhound Bus Service
Cons
  • Bus driver attitude to me
Reason of review
Poor customer service
Review #631423 is a subjective opinion of poster.
0 comments

Greyhound Bus Service Review

4.0
Details
it's the horrific passengers I hate, loud cursing and even popping pills on the bus. ..it's horrific, they have no respect for you, white trash and ghetto bound. .I am a black female from lower queens New York but I refuse to be like some of the black ignorant people I have seen on this bus ..actually, Mexicans are the best to ride with, quite as a mouse and very respectful
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Author
Location
Tampa, Florida
Service
Greyhound Bus Service
Reason of review
Poor customer service
Review #589720 is a subjective opinion of poster.
1 comment
On May 30, 2014, I drove my brother to the Saint Augustine, Florida bus drop to catch a 7:30 bus. Three others were waiting for that same bus. It never showed up and repeated calls to customer service resulted in no customer service. I could not believe the...
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reneekatz
#822567

Right on and more power to you for that lawsuit. Greyhound people are absolute ***. They treat people that way cause they know they can get away with it cause they have no com...

Author
Location
Saint Augustine, Florida
Service
Greyhound Bus Service
Loss
$500
Review #492071 is a subjective opinion of poster.
1 comment
My initial boarding in Ocala, Floida was fine. When I had to transfer in Gainesville to go to Atlanta, the driver took my ticket book and did not return the rest for my reboarding in Atlanta to London Ky. HE was engaged in a situation with a passenger. When we reached...
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Anonymous
#1047984

It would have been cheaper to fly.You could have gotten speical fares because you had a death in your immediate family.Also what most people who take the bus do not know...Mor...

Author
Location
Orlando, Florida
Service
Greyhound Bus Service
Loss
$300
Review #348517 is a subjective opinion of poster.
2 comments
In early October I took my first and most likely last trip on Greyhound from Las Vegas, NV to Tampa, FL. On the stopover in Amarillo TX the bus arrived on time with a 55 min layover. The 'fun' started when the bus was 1hr 10 min late to the gate(same bus#7268 with my...
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Anonymous
#370838

Sheesh, I\'ve had layovers in Amarillo many times and it\'s almost always a nightmare. The depot is a pigsty for one thing, and the employees are rude and crude with no regard...

Author
Location
Tampa, Florida
Service
Greyhound Bus Service
Loss
$600
Review #271783 is a subjective opinion of poster.