Greyhound Bus Service Reviews in Miami Beach, Florida
(1 of 424 reviews match)
Greyhound - HORRIBLE HORRIBLE HORRIBLE EXPERIENCE
My one and only experience with Greyhound company was horrific! I was traveling from Aspen to Denver on the day of some road closures in the area that were planned months ahead of time. I booked my ticket to go from Aspen to Denver 2 days before my trip (and their web-site showed this trip as scheduled, not canceled, accepted my payment and issued my ticket). So i show up at the Greyhound bus station (which is miserably located at 7/11, mind you). Wait for 15 minutes - no bus. I call Greyhound customer service and they tell me that this bus was canceled SEVERAL WEEKS AGO. They did not take it off their web-site, they accepted my payment, issued my ticket. No one called me to apologize, refund my money and let me know that the bus was canceled. I WAS JUST SITTING THERE WAITING FOR MY BUS!!!!! Then when i called customer service to get my refund they told me that i need to mail in my ticket and wait for TWO WEEKS!!!! to get my refund! Horrible horrible horrible experience. I travel a lot all over the world. This doenst happen in 3rd world countries. Shame on you, Greyhound!
Miami Beach, Florida
Greyhound Bus Service
- Poor refund policy
- Not keeping with the schedule
- Bad attitude of employees
Reason of review
Problem with delivery
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