(23 of 839 reviews match)
Latest review first
Greyhound still has not contacted me or refunded my money like they said they would. They keep giving me the run around and saying to call back 5-7 business days. It’s been almost two months already...Read more
Hello this complaint is about poor service at the forsyth location downtown Atlanta the workers are over worked management sucks its not a safe environment, people have been shot at, the homeless has taken over this place, you have one worker cooking food, running the...Read more
Greyhound in Tifton, Georgia - Refund of money
I sent my tickets and name and address in March. I still haven't heard anything.
Dec 28,2017. I filed a claim with Greyhound I filled out all the necessary paperwork that they needed my ticket claim form sheet and in the claim form sheet I put every item that I was missing it was around $2,800 also had insurance that I paid on my ticket been...Read more
Greyhound in Norcross, Georgia - 6 hour delay
The first delay was in Nashville the bus was a hour delay. We got to Indanapolis Indiana and bus 1188 is 5 hours late which means I wouldn’t be in Chicago until 7 a clock in the morning instead of two a clock in the morning. I need a full refund please ! My name is Tyra Ashely Dunmore
Greyhound - Bus Service Review from Atlanta, Georgia
greyhound bus lines have broken the company to other subsidiaries so you have problems fighting them on complaints and the only people you can talk to from there is customer service which is a joke.I went to Toronto and on the way back the bus left 20minutes late and then got held up at the border for 30minutes.I then catch the connecting bus but when I get to the next connecting bus it has already left and I cannot catch the next but till the next day and no offer of accommodation and the only thing I could do is catch a bus 12miles from my house or stay out over night but the second option is no good because the bus stop were my wife was supposed to pick me up from was told no way I could get left behind and implied that I was sleeping around and that is why I missed it.we rang greyhound on the 12 of july 2016 about this and have been told we get a cheque of $45 as a refund for the problems but when we get the cheque it has the name wrong on it and now they want it mailed back and wait 8weeks to get it back.it is now the 1 of September 2016.great way to treat a person here on the first trip to usa and first time overseas.is there anyone in that *** hole company that can speak english and can do there job properly.how would they like to wait that long to get there pay.oh sorry I forgot you pay *** you get *** workers.I have a bag of peanuts for the monkeys.
My luggage of 2 bags was taken and checked by the Greyhound Agent in Missoula, MT on July 8, 2016 when I began my journey. One bag was returned to me at my destination (Columbus, GA) over a week after my arrival and I am still waiting for the return of my second bag. I...Read more
Greyhound in Atlanta, Georgia - Stay away
i recently road the greyhound and the driver that dropped use off at the Atlanta terminal threw my bran new bag into the street braking the wheels and the primary zipper. the staff at the Atlanta terminal (were i spent 8 hours at waiting for my next bus btw) told me i had to report it at the destination terminal. well my destination terminal was a burger king. so i call there customer service and they told me to fill out the claim form on the web sight. which i did. 2 weeks later i hadn't heard anything so i called them back. the lady that i talked to was very rude. i ended up having to have her transfer me to there corporate office were they told me i had to go to the closest terminal and fill out the form there. i informed her that i am a truck driver and that i cant just drive out of my way to a greyhound terminal cause when im driving im working. she then basically told me they cant help me until i go to the terminal. i will never set foot in a grey hound again and thats all without mentioning how crammed and dirty there buses and terminals are and all there terminals are located in slums. greyhound is a joke. if u are ok with dirty surroundings, rood employees that have no respect for personal property, and being placed in areas that as soon as u get off your offered drugs then this is the transportation for you.
Greyhound in Atlanta, Georgia - No compassion
I was trying to get my daughter from Minnesota home to Ga. She fell asleep and missed her bus in Atlanta. She was told she had to pay $20 re-scheduling fee to catch the next bus home but she had to pay in CASH! My daughter had no money so we tried to pay the $20 over the phone to the bus station attendant....no deal. So I call customer service and plead my daughters situation to no avail. I was told we could wire her the money to Western union but I told them that was 5 blocks away in DOWNTOWN ATLANTA and she had no way to get there and back! Still no deal....cash or walk. So now we have to drive 6 hours round trip to pick my daughter up. I will NEVER even consider greyhound again!!!
Greyhound in Atlanta, Georgia - I was cheated out of my money
well, i was told by clerk athat my bus would be leaving Atlanta Geogia at 9:25 that Friday night,so i left the cancer center early to get there i had use my bank card to pay for the ticket. well, the clerk said i could go to the airport to pick up ticket.when i got there the station their was closed. i sit out in the cold evening waiting didn't know my way around.i was'nt happy than the driver from the cancer center came back and got me because he knew i don't know my way. He took me to the one in the city. the worker was uncaring , i miss the bus at 12:01 am didn't hear them call.the service is bad there. so much is going on at one time the lines are to long, something need to be done.Sick people don't need to be missing their buses.A report is written about it.then i did'nt know they reinstated my to ticket for the whole destination i was going too. i got to Raleigh and payed for a ticket with cash to Richmond.i was afraid because i throught i was in trouble. so out of honesty of my heart the ticket was gotten. now i need my money back or some of it. thanks
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