State: Georgia City: Atlanta Clear all filters (12 of 857 reviews match)
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1.0
Details
Greyhound still has not contacted me or refunded my money like they said they would. They keep giving me the run around and saying to call back 5-7 business days. It’s been almost two months already...
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Author
Location
Atlanta, Georgia
Reason of review
Problems with payment
Loss
$195
Preferred solution
Lawsuit that is slowly building
Review #1434574 is a subjective opinion of poster.
2 comments
Hello this complaint is about poor service at the forsyth location downtown Atlanta the workers are over worked management sucks its not a safe environment, people have been shot at, the homeless has taken over this place, you have one worker cooking food, running the...
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Anonymous
#1624372

The local news station and bus depot manger can not be much help,Only upper manadgment in Dallas,TX. can do anything.

Author
Location
Atlanta, Georgia
Reason of review
Poor customer service
Review #1302766 is a subjective opinion of poster.
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Greyhound - Bus Service Review from Atlanta, Georgia

1.1
Details
greyhound bus lines have broken the company to other subsidiaries so you have problems fighting them on complaints and the only people you can talk to from there is customer service which is a joke.I went to Toronto and on the way back the bus left 20minutes late and then got held up at the border for 30minutes.I then catch the connecting bus but when I get to the next connecting bus it has already left and I cannot catch the next but till the next day and no offer of accommodation and the only thing I could do is catch a bus 12miles from my house or stay out over night but the second option is no good because the bus stop were my wife was supposed to pick me up from was told no way I could get left behind and implied that I was sleeping around and that is why I missed it.we rang greyhound on the 12 of july 2016 about this and have been told we get a cheque of $45 as a refund for the problems but when we get the cheque it has the name wrong on it and now they want it mailed back and wait 8weeks to get it back.it is now the 1 of September 2016.great way to treat a person here on the first trip to usa and first time overseas.is there anyone in that *** hole company that can speak english and can do there job properly.how would they like to wait that long to get there pay.oh sorry I forgot you pay *** you get *** workers.I have a bag of peanuts for the monkeys.
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Author
Location
Atlanta, Georgia
Reason of review
Bad quality
Review #911597 is a subjective opinion of poster.
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Greyhound in Atlanta, Georgia - Stay away

1.0
Details
i recently road the greyhound and the driver that dropped use off at the Atlanta terminal threw my bran new bag into the street braking the wheels and the primary zipper. the staff at the Atlanta terminal (were i spent 8 hours at waiting for my next bus btw) told me i had to report it at the destination terminal. well my destination terminal was a burger king. so i call there customer service and they told me to fill out the claim form on the web sight. which i did. 2 weeks later i hadn't heard anything so i called them back. the lady that i talked to was very rude. i ended up having to have her transfer me to there corporate office were they told me i had to go to the closest terminal and fill out the form there. i informed her that i am a truck driver and that i cant just drive out of my way to a greyhound terminal cause when im driving im working. she then basically told me they cant help me until i go to the terminal. i will never set foot in a grey hound again and thats all without mentioning how crammed and dirty there buses and terminals are and all there terminals are located in slums. greyhound is a joke. if u are ok with dirty surroundings, rood employees that have no respect for personal property, and being placed in areas that as soon as u get off your offered drugs then this is the transportation for you.
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Author
Location
Atlanta, Georgia
Reason of review
damaged bagge and poor customer service
Loss
$30
Preferred solution
Full refund
Review #890607 is a subjective opinion of poster.
0 comments

Greyhound in Atlanta, Georgia - No compassion

1.0
Details
I was trying to get my daughter from Minnesota home to Ga. She fell asleep and missed her bus in Atlanta. She was told she had to pay $20 re-scheduling fee to catch the next bus home but she had to pay in CASH! My daughter had no money so we tried to pay the $20 over the phone to the bus station attendant....no deal. So I call customer service and plead my daughters situation to no avail. I was told we could wire her the money to Western union but I told them that was 5 blocks away in DOWNTOWN ATLANTA and she had no way to get there and back! Still no deal....cash or walk. So now we have to drive 6 hours round trip to pick my daughter up. I will NEVER even consider greyhound again!!!
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Author
Location
Atlanta, Georgia
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #881884 is a subjective opinion of poster.
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Greyhound in Atlanta, Georgia - I was cheated out of my money

1.3
Details
well, i was told by clerk athat my bus would be leaving Atlanta Geogia at 9:25 that Friday night,so i left the cancer center early to get there i had use my bank card to pay for the ticket. well, the clerk said i could go to the airport to pick up ticket.when i got there the station their was closed. i sit out in the cold evening waiting didn't know my way around.i was'nt happy than the driver from the cancer center came back and got me because he knew i don't know my way. He took me to the one in the city. the worker was uncaring , i miss the bus at 12:01 am didn't hear them call.the service is bad there. so much is going on at one time the lines are to long, something need to be done.Sick people don't need to be missing their buses.A report is written about it.then i did'nt know they reinstated my to ticket for the whole destination i was going too. i got to Raleigh and payed for a ticket with cash to Richmond.i was afraid because i throught i was in trouble. so out of honesty of my heart the ticket was gotten. now i need my money back or some of it. thanks
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Author
Location
Atlanta, Georgia
Cons
  • Change in prices every day
Reason of review
Problems with payment
Loss
$21000
Preferred solution
Let the company propose a solution
Review #836579 is a subjective opinion of poster.
0 comments

Greyhound Charlotte To Asheville Review from Atlanta, Georgia

4.5
Details
The "bus driver" a woman was rude and unprofessional . i love my sisters but she is one that i wouldnt want in my circle and i love everyone black white rich or poor.i was leaving Charlotte NC traveling to Asheville NC. Ive done this trip for years and every other bus driver has made me feel like they cared that people were on their bus. This rude bus driver took a ticket from a lady that was going to florida which she shold not have and got on the intercom to find the woman meanwhile another employee at the bus station walked back to explain to the lady she was on the wrong bus the woman ask if she had missed the correct bus the rude bus driver actually said OVER the intercom im not trying to argue ,the lady just ask the other employee if she missed her which i think is a pretty fair question .what tops it all is every time the rude bus driver got on the intercom to explain rules ,the trip etc she said it like she was mad about it and then she would say "thank you" real softly as if that made it ok.#rude&crazy
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Author
Location
Atlanta, Georgia
Reason of review
Poor customer service
Review #807135 is a subjective opinion of poster.
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Greyhound Bus Service Review

Standing in line for 40 minutes bus is not here to go to Memphis I need a refund today Atlanta bus 5-22-15
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Author
Location
Atlanta, Georgia
Reason of review
Bad quality
Review #639766 is a subjective opinion of poster.
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Greyhound - Bus Driver Review from Atlanta, Georgia

I took greyhound from Charleston wv March 6th 2015 at that point and time the bus was late pulling out on top of that they drove abd did nit let passengers off to eat breakfast or lunch or dinner for over 12 hours or more I ride the bus for 33. Hours and didn't eat except for a convenience store in my opinion just because drivers are running behind its bit passengers fault we should not be accounted for there mistakes the last time they done thus I was deathly sick I do not appreciate this. Thank you
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Author
Location
Atlanta, Georgia
Reason of review
Poor customer service
Review #605355 is a subjective opinion of poster.

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts

Greyhound Products and Services Reviews

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Bus Departure Review

2.0
Details
What was scheduled as a 34 hour bus trip has turned into a 4 day ordeal! I understand weather delays, but delayed passengers should be the top priority. I'm missing doctors appointments and now going to be home 14 hours before I have to leave again instead of the 3 days that were planned and greyhound doesn't even say they are sorry
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Author
Location
Atlanta, Georgia
Reason of review
Poor customer service
Review #600917 is a subjective opinion of poster.