Last night on 3/07/2011, I ordered a online ticket to travel to Oakland,ca from Sacramento. My bus was to leave at 8:15pm so I arrived at the bus station at 7:30pm.
The ticket counter was dark and no one was working. A security gaurd told me that the rep had just went to lunch and would be gone for 30min. About 2min later I seen a lady behind the counter walking around and then sat down. I walked over to ask her about how to get a ticket when there is no one working and she responded with " I'm on my lunch" I asked if there is anyone that I could talk to and then she said "What part of I'm on my lunch that you don't understand" so I was so upset that I threw my food in the garbage can and walked out the door.
When I came back 5min later, another person that was behind the counter said that I can go around to the shipping side and they will print out a ticket for me. They have horribel customer service in my opinion !!!
Product or Service Mentioned: Greyhound Bus Service.