Product: Greyhound Baggage Policy Clear all filters (36 of 36 reviews match)
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Greyhound - Take Responsibility of your wrong doings!

2.0
Details
I recently experienced the worst Greyhound experience as of March 26 to today. My bus schedule trip was from Jacksonville, FL to Petersburg, VA and when we arrived to Fayetteville, NC , some of us were asked to board another bus headed to Petersburg ALTHOUGH my trip said we’d only be riding the same bus the whole trip. With the unknown bus switch, they failed to transfer the bags to the other bus. I was only given a claim ticket to get my bags in my final destination Petersburg, VA. Greyhound lost my luggage and gave me the ULTIMATE runaround when I tried to find the whereabouts of my luggage. I was given a useless tracer #, I contacted corporate, customer service SEVERAL times, and even all the greyhound terminals along the routes my bag could potentially be at. Finally when I contacted the Raleigh terminal myself, a man by the name of Charles Davis found my bag, kept me posted on the whereabouts of that bus and where he would place my bag on the bus so they could return it to me safely to Petersburg. He was a huge help going out of his way and no one else tried to do that. They didn’t care because it wasn’t their problem. I received my bag 1 day before my final trip day and I feel like I was robbed of my whole entire trip because you guys lacked taking the responsibility of losing my luggage. I shouldn’t have had to track down my luggage on my own when I contact Baggage customer service they should be taking care of that. Since my trip was a complete waste and I had absolutely nothing for duration of my trip, I contacted customer service to see if I could get some kind of ticket extension since my whole trip was a waste and the woman I spoke to (last name Osborne) said that I could talk to the “terminal manager” about getting a waiver of the $20 trip change because she didn’t have control over that. I felt it was only right because I got absolutely nothing but a measly sorry for all the trouble Greyhound caused with my baggage. This morning, March 31, I went to the Petersburg, VA station, discussed to the terminal Manager, Traci or whatever her name is, my whole entire situation and she had nothing but excuses as to why she couldn’t do it. “Oh well it’s passed the 24hrs for ticket change, and “Oh you paid with a debit card and “Oh you purchased your ticket online and not at the terminal”. How in the world could anyone even have the option to change their ticket within 24hrs when you guys (Petersburg terminal) close at 4:30PM?? All in all she didn’t care and didn’t try to do ANYTHING about it at all. She was quite rude and obviously I was not of her concern. You guy should definitely evaluate your employees because a lot of them are rude and unhappy at their job and take it out on the customers, which is unfair. It’s very unfortunate that this company does not make their customers a priority. Unfortunately, this trip was my last stop EVER with Greyhound Bus Lines.
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Author
Location
Petersburg, Virginia
Service
Greyhound Baggage Policy
Reason of review
Bad quality
Review #821046 is a subjective opinion of poster.
0 comments

Greyhound - Baggage Policy Review from Los Angeles, California

1.7
Details
I bought a ticket to travel by Greyhound. Got to the bus station 1h before and they just told me to wait. When boarding they would not let me because I did not have tickets on my bags. . Which they never told me I needed. .. so I went to get and the person responsable got mad at me because I was late and left me at the station. . I paid 75 bucks and they left me... And everybody was rude to me. . Like I was supposed to know but I'm from outside USA...
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Author
Location
Los Angeles, California
Service
Greyhound Baggage Policy
Reason of review
Pricing issue
Review #675456 is a subjective opinion of poster.
1 comment
2.2
Details
The driver for the Cleveland bound bus leaving Columbus on November 1st 2014 at 5:10 am was extremely rude and unprofessional to put it mildly. I observed him deliberately intimidate and threaten two female passengers until they boarded the bus in tears and visibly...
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Anonymous
#901410

I think I know which driver you are talking about. I had a similar guy from Cleveland to Indianapolis and he was extremely rude and yelling at some women and telling us that w...

Author
Location
Leawood, Kansas
Service
Greyhound Baggage Policy
Review #552912 is a subjective opinion of poster.
0 comments
1.0
Details
I am a commercial driver and have had to use greyhound more times than I care to remember to get to trucks and terminals. If I lost 1 single piece of freight, I'd be fired and likely sued. Greyhound has lost several of my bags during my miserable travels on their out...
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Author
Location
Sacramento, California
Service
Greyhound Baggage Policy
Reason of review
they stole or lost my bags!
Loss
$10000
Preferred solution
Greyhound can cut me a check for the above amount or my lawyers will be contacting them to demand payment.
Review #536979 is a subjective opinion of poster.
3 comments
A riders guide.for greyhound (the reality of it) 1. Choose any other option. If you can avoid traveling with them believe me its worth missing out. You can expect delays from broken bus or no bus driver or worse. And a plethura of non stop confusion and backtalking. 2....
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Anonymous
#785892

Don't suffer their abuse. Don't use them and report them to the BBB.There's also a petition on Change.org.http://www.change.org/petitions/greyhound-lines-boycott

Author
Location
Houston, Texas
Service
Greyhound Baggage Policy
Loss
$120
Review #439085 is a subjective opinion of poster.
0 comments

Greyhound Filthy Stations

On May 24, 2012 I left out of Holland, Michigan on Indian Traila arrived in Benton Harbor, Michigan 5 minutes before station closed. Entered to use restroom where their was excessive dried *** on the only toilet and no soap. Only 2 half benches available outside to sit amongst stinky ashtrays and smokers. Then boarded an Indian Trail bus to Kalamazoo, Michigan where again the station was filthy. No running water but yet soap. Got on Greyhound bound for Jackson, Michigan driver was totally rude. Ignored all questions by passengers. I am a disabled passenger had made prior arrangements yet he ignored my request for early boarding and help with carry on baggage, customer had to help. Also he refused to take checked baggage from the Indian Trails bus so I ended up with hauling my luggage to the station to use the bathroom.
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Author
Location
East Lansing, Michigan
Service
Greyhound Baggage Policy
Loss
$43
Review #320787 is a subjective opinion of poster.