Product: Greyhound Baggage Policy Clear all filters (36 of 36 reviews match)
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2.5
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Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
Greyhound - My bag is missing on.had insurance on it.file a claim.
I filed a claim with Greyhound I filled out all the necessary paperwork that they needed my ticket claim form sheet and in the claim form sheet I put every item that I was missing it was around $2,800 also had insurance that I paid on my ticket been dealing with this...
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Review
#1227149 Review #1227149 is a subjective opinion of poster.
Service
Greyhound Baggage Policy
Reason of review
Poor customer service
Got to final destination can not locate 5 pieces of Luggage
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1 comment
Anonymous
#1698581

Greyhound in 25 words: 1.Disgusting 2.Repulsive 3.Reeks of Urine 4.Sardine City 5.Smelly Passengers 6.Rude Bus Drivers 7.Forty-Five minute McDonalds's meal stops 8.SCARY 9.UNCOMFORTABLE 10.CUCKOO PEOPLE 11.SHORT CHANGED 12.It A RIP 13.LICE 14.CRABS 15.BUS SMELLS LIKE DOOKEY 16.BEER BOTTLES ON FLOOR 17.PASSENGERS TALKING WITH MOUTH FULL 18.SLEAZY 19.GRIMY 20.DIRTY 21.NASTY 22.ICKY 23.GROSS 24.YUCK! 25.NIGHTMARE

Review
#1547969 Review #1547969 is a subjective opinion of poster.
Service
Greyhound Baggage Policy

All of our possessions are gone because Greyhound doesn’t care

1.0
Details
Left Las Vegas and had to go to LA then Sacramento then Reno Nevada. Bags never showed up and the company refused to send claims forms. We were moving and all our possessions are gone and we will have to list everything on our own claims form, have to find a notary and send the claim certified return receipt before 30 days. If you are on the west coast travel with Flix Bus lines and never trust greyhound.
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Review
#1478066 Review #1478066 is a subjective opinion of poster.
Service
Greyhound Baggage Policy
Reason of review
Poor customer service
2.2
Details
Greyhound Busline lost my luggage. I was scheduled to connect with AMTRAK in Indiana IN. Left Louisville KY via Greyhound at 12:05 AM. Arrived in IN at 2:00 AM. AMTRAK made mistake on my layover time (27 hours instead of 3 hours). They resolved the problem by sending...
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1 comment
Anonymous
#1615922

Watch it Greyhound will screw you over.... Just rwad the reviews.

Review
#1427393 Review #1427393 is a subjective opinion of poster.
Service
Greyhound Baggage Policy
Pros
  • Polite and safe busdrivers and baggage loaders
Cons
  • Crammed on like sardines uncomfortable
Reason of review
Bad quality

Greyhound in Mckinney, Texas - They egnore your claim

From 4 package I send, I got one back. I go back another one after three months and that one was opened and somethings were gone. I never received the other two. My better items were in those two. I think there is a group of employee doing this and nobody watching them.
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Review
#1512329 Review #1512329 is a subjective opinion of poster.
Service
Greyhound Baggage Policy
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Greyhound in Sacramento, California - My baggage was lost filed a claim

1.0
Details
Greyhound - My baggage was lost filed a claim
Greyhound - My baggage was lost filed a claim
Filed claim for lost Bagage over 90 days ago was given this # in regards to my claim however every time i call toll free number for grey hound i am given the run around as to where no luggage has been found or claim has been received. I photo copy my claim ane here is the attachment can you please help me out by locating my claim or luggage please
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Review
#1296399 Review #1296399 is a subjective opinion of poster.
Service
Greyhound Baggage Policy
Reason of review
Bad quality
1.0
Details
Greyhound - STOLEN LUGGAGE
00 TO HAVE MY LUGGAGE SHIPPED FROM GREYHOUND PHILA,PA TO GREYHOUND ALBANY,GA ON 7/5/2018 AND TODAY'S 7/19/2018 AND I STILL DON'T HAVE MY BAG,AND GREYHOUND HAS NOT REIMBURSED ME FOR THE SHIPPING COST OR THE AMOUNT OF MY VALUABLES INSIDE WHICH HAS BEEN INDICATED ON MY...
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5 comments
Anonymous
#1692854

Greyhound is run by all black people and think there superior beings like the Germans and now there game is to steal white people's stuff but that adds up to the destruction of everything they do and greyhound will be just another distraction in their path

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Review
#1307317 Review #1307317 is a subjective opinion of poster.
Service
Greyhound Baggage Policy
Reason of review
Poor customer service

Greyhound in Jackson, Michigan - Baggage lost

Lost my big hard case purple color baggage from Nashville to Detroit,on January 15 to 16, everything in there is just brand new items...Company still looking for it... terrible.. I'm not happy at all.. Sad
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Review
#1462740 Review #1462740 is a subjective opinion of poster.
Service
Greyhound Baggage Policy
1.0
Details
I will never and I mean never take the Greyhound Bus to any country in the United States and I would not recommend anyone else to use this terrible service. I may have to bring legal action against this company, because I felt discriminated against due to my...
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3 comments
EfficaciousWren116
#1546660

My daughter and disabled granddaughter have been there since Thursday nite 9 pm. Bus did not come for 1 am transfer.

Slept on floor for 2 nites, 2nd nite bus too full for us...so now we are in homeless shelter as weekend buses too full for us. Station manger told us he'd get a hotel due to my daughter...but didn't. Made to feel like we were lepers or something.

Oh spent the morning in the ER as I recently had back surgery and sitting/sleeping on metal and on concrete floor..I could not even pick up my bags. Why don't they at least have a small room with cots for such problems?

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Review
#1330639 Review #1330639 is a subjective opinion of poster.
Service
Greyhound Baggage Policy
Cons
  • Unpleasant smell of the greyhound buses
  • I dont like it
  • Poor refund policy
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund

Contact Greyhound Customer Service

Mailing Address:
Greyhound Lines, Inc.
Corporate U.S. Office P.O. Box 660362
Dallas, Texas 75266-0362
United States
Phone:
(800) 231-2222
All Greyhound Contacts
1.4
Details
Im a single woman who love my family and have been traveling through greyhound to visit them at NC for awhile. I had never been so disappointed with the poor service and un professional corporation. I had a trip on April 16 of 2017 to visit my son &family with gift and...
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2 comments
Anonymous
#1624358

I can tell you that your luggage ended up at Dallas,TX.warehouse

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Review
#1320063 Review #1320063 is a subjective opinion of poster.
Service
Greyhound Baggage Policy
Reason of review
Bad quality