Product: Greyhound Baggage Policy Rating: 1 Star Clear all filters (12 of 36 reviews match)
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All of our possessions are gone because Greyhound doesn’t care

1.0
Details
Left Las Vegas and had to go to LA then Sacramento then Reno Nevada. Bags never showed up and the company refused to send claims forms. We were moving and all our possessions are gone and we will have to list everything on our own claims form, have to find a notary and send the claim certified return receipt before 30 days. If you are on the west coast travel with Flix Bus lines and never trust greyhound.
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Author
Service
Greyhound Baggage Policy
Reason of review
Poor customer service
Review #1478066 is a subjective opinion of poster.
3 comments
1.0
Details
I will never and I mean never take the Greyhound Bus to any country in the United States and I would not recommend anyone else to use this terrible service. I may have to bring legal action against this company, because I felt discriminated against due to my...
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EfficaciousWren116
#1546660

My daughter and disabled granddaughter have been there since Thursday nite 9 pm. Bus did not come for 1 am transfer. Slept on floor for 2 nites, 2nd nite bus too full for us.....

Author
Service
Greyhound Baggage Policy
Cons
  • I dont like it
  • Unpleasant smell of the greyhound buses
  • Poor refund policy
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Review #1330639 is a subjective opinion of poster.
2 comments
1.4
Details
Im a single woman who love my family and have been traveling through greyhound to visit them at NC for awhile. I had never been so disappointed with the poor service and un professional corporation. I had a trip on April 16 of 2017 to visit my son &family with gift and...
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Anonymous
#1624358

I can tell you that your luggage ended up at Dallas,TX.warehouse

Author
Location
Newark, New Jersey
Service
Greyhound Baggage Policy
Reason of review
Bad quality
Review #1320063 is a subjective opinion of poster.
5 comments
1.0
Details
Greyhound - STOLEN LUGGAGE
00 TO HAVE MY LUGGAGE SHIPPED FROM GREYHOUND PHILA,PA TO GREYHOUND ALBANY,GA ON 7/5/2018 AND TODAY'S 7/19/2018 AND I STILL DON'T HAVE MY BAG,AND GREYHOUND HAS NOT REIMBURSED ME FOR THE SHIPPING COST OR THE AMOUNT OF MY VALUABLES INSIDE WHICH HAS BEEN INDICATED ON MY...
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Anonymous
#1692854

Greyhound is run by all black people and think there superior beings like the Germans and now there game is to steal white people's stuff but that adds up to the destruction o...

Author
Service
Greyhound Baggage Policy
Reason of review
Poor customer service
Review #1307317 is a subjective opinion of poster.
0 comments

Greyhound - My baggage was lost filed a claim

1.0
Details
Greyhound - My baggage was lost filed a claim
Greyhound - My baggage was lost filed a claim
Filed claim for lost Bagage over 90 days ago was given this # in regards to my claim however every time i call toll free number for grey hound i am given the run around as to where no luggage has been found or claim has been received. I photo copy my claim ane here is the attachment can you please help me out by locating my claim or luggage please
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Author
Location
Sacramento, California
Service
Greyhound Baggage Policy
Reason of review
Bad quality
Review #1296399 is a subjective opinion of poster.
0 comments

Greyhound worst bus company ever

1.0
Details
Lost bagage on 12-31-2017 and they acted so rude to me I told them they can keep the bags
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Author
Location
Richmond, Virginia
Service
Greyhound Baggage Policy
Reason of review
Poor customer service
Review #1165403 is a subjective opinion of poster.
0 comments
1.4
Details
on a trip from Los Angeles to Wheeling WV, a trip with zero transfers Greyhound couldn't manage to leave my bag on the bus to the destination. Bad enough but then when I call I get the runaround "it's on our system we have alerted all the stations we will call you" aka...
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Author
Service
Greyhound Baggage Policy
Cons
  • Baggage policies
  • Baggage handling
  • Website baggage info
Reason of review
Lost Bag
Loss
$400
Preferred solution
I have a few options there they can do what ever one works, first get me my bag!! Next pay for my return trip, if no bag pay me the amount lost
Review #1155929 is a subjective opinion of poster.
1 comment
1.0
Details
SHUT GREYHOUND DOWN SAD MOSTLY POOR USE THIS LOW DOWN BUS CO. ONCE BEFORE CHRISTMAS THEY LOST ALL MY LUGGAGE GIFTS /MONEY LAPTOP ALL VANISH I AM DISABLED THEY PROMISE ME HELP WITH BAGGAGE THEN GREYHOUND WORKER IN UNIFORM TOOK MY BAGS TOLD ME TO HAVE A SEAT . MY BUS WAS...
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Anonymous
#1509859

The government should shut Greyhound down for being a Menace to Society.They should refurbish all of the existing stations into transitional housing for the homeless.

Author
Location
Charlotte, North Carolina
Service
Greyhound Baggage Policy
Cons
  • No reimburstment year now why
Reason of review
NOT PAID NOTHING DONE BEEN A YEAR NOW,POOR CUST SVC BAD QUALITY WAITING LONG IN METAL CHAIRS,LONG LINES PROCESSING BUSES FULL DELAYS,LOST OF ALL MY BELONGINGS & MEDICINE,PAIN AND SUFFERING,RUDE DRIVERS & MANY RUDE WORKERS
Loss
$4500
Preferred solution
Let the company propose a solution
Review #1100546 is a subjective opinion of poster.
2 comments
1.0
Details
My bus ticket was scheduled for departure on March 17th at 5:30am from Charlotte, NC.Since I live a distance from the bus station, I went there the day before at 4pm. For $8 i was told that I could store my suitcase up to 24 hours, I paid the $8 and waited overnight...
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Anonymous
#1587701

I had a friend who sent hundreds of dollars worth of magazines in boxes in the luggage compartment of the Greyhound Bus. When they got to their destination the boxes weren't t...

Author
Service
Greyhound Baggage Policy
Cons
  • Lack of customer service
  • Disgusting
Reason of review
My Suitcase did NOT travel with me to my destination.
Loss
$8
Preferred solution
Full refund
Review #1023076 is a subjective opinion of poster.
0 comments

Greyhound - Most incompetent busines in the world

1.0
Details
My son boarded a bus at the Lawrence Kansas bus bench, where the driver a black female who is one of the rudest people alive kept my sons drivers license and no one can contact the bus driver and she did not report her mistake so my son was then hassled the whole trip about boarding the bus. Wait for it it gets better, then in flagstaff they out him on a bus with a broken bahroom, he ask the driver if he could use the terminal bathroom before they left the driver said yes and he would wait. he driver then left without my son but with his bags. My son then had to sit in a bus terminal for 8 plus hours for the next bus. the flagstaff terminal supposedly called phoenix and told them to hold his bags. when he finally got to phoenix theh had lost the bag with all his clothes now my son is t6 states away woth no drivers license and no clothes I cannot wire him money because you need an id to pick up money, so he has been in his sames clothes for 3 days and these people lied to me they radioed the driver that left him and he didn't even answer. Don't ever use greyhound unless you are laking drama in your life, they need to be shut down what if this was a small child....wow
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Author
Service
Greyhound Baggage Policy
Reason of review
refune lost luggage missing drivers license poor customer service
Loss
$600
Preferred solution
Full refund
Review #983715 is a subjective opinion of poster.