Product: Greyhound Baggage Policy Rating: 2 Stars Clear all filters (8 of 36 reviews match)
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1 comment
2.2
Details
Greyhound Busline lost my luggage. I was scheduled to connect with AMTRAK in Indiana IN. Left Louisville KY via Greyhound at 12:05 AM. Arrived in IN at 2:00 AM. AMTRAK made mistake on my layover time (27 hours instead of 3 hours). They resolved the problem by sending...
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Anonymous
#1615922

Watch it Greyhound will screw you over.... Just rwad the reviews.

Author
Location
Indianapolis, Indiana
Service
Greyhound Baggage Policy
Pros
  • Polite and safe busdrivers and baggage loaders
Cons
  • Crammed on like sardines uncomfortable
Reason of review
Bad quality
Review #1427393 is a subjective opinion of poster.
2 comments
1.8
Details
Why can't you offer any help with a real person? Instead u have that virtual *** and on top of that that last time I rode Greyhound they lost My luggage and the driver was a *** I got my luggage 5 days later..
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Anonymous
#1624371

If you received your luggage 5 days later it was missed handled,not stolen.

Author
Service
Greyhound Baggage Policy
Reason of review
Poor customer service
Review #1304495 is a subjective opinion of poster.
2 comments
2.0
Details
I made many calls, waited many minutes on hold, spoke to several clueless customer disservice people. At their request, I filed a Providence police report and got a receipt for my laptop. I was supposed to get a letter in 30 days. I am still waiting for a response. I see that I am not alone in my troubles. Greyhound...
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Anonymous
#1509860

Losing your Luggage should be the least of your worries when you are riding the Greyhound Bus. You're lucky if you don't Lose Your Mind from all of the rigamaro or your ordeal...

Author
Service
Greyhound Baggage Policy
Reason of review
Missing baggage
Loss
$2000
Preferred solution
Let the company propose a solution
Review #1099674 is a subjective opinion of poster.
1 comment
1.6
Details
Greyhound - Lost luggage
Greyhound - Lost luggage
My luggage of 2 bags was taken and checked by the Greyhound Agent in Missoula, MT on July 8, 2016 when I began my journey. One bag was returned to me at my destination (Columbus, GA) over a week after my arrival and I am still waiting for the return of my second bag. I...
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Anonymous
#1193616

5 years ago this *same* Missoula bus station lost my luggage. I checked in early and went to get something to eat, and when I was on board and watching the luggage being loade...

Author
Location
Columbus, Georgia
Service
Greyhound Baggage Policy
Reason of review
Problem with delivery
Loss
$700
Preferred solution
Deliver product or service ordered
Review #891111 is a subjective opinion of poster.
0 comments

Greyhound - Luggage lost and driver no manners

2.4
Details
I was travelling from Sault St Mario Ont to Ottawa ...the trip for Sault Ste Marie was just great ..Getting to Sudbury ...our luggage was transfer to another bus ..mind ended up in Toronto instead of Ottawa...it cost me 36.00$ dollars ...just leave the station come home and when they found it and another 18.00$ dollars to go get it ... The driver looked at me and couldn't care less...and there was senior ppl on the bus and he didn't even have a step for them ..no smile, and we ask for heat and he delected us ...I will fight to get that 36.00$ back ...and as for the driver he should have a better attitude and all of this happen April 07/2016 and going on April 08/2016.. Don't get me wrong i love Greyhound, but this was my WORST trip ever with them ...and at the amount of ppl in the bus there should of been 2 buses ...
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Author
Location
Ottawa, Ontario
Service
Greyhound Baggage Policy
Cons
  • Lack of customer service
  • Bad service
Reason of review
Not as described/ advertised
Loss
$600
Preferred solution
Full refund
Tags
  • Worse Greyhound driver
Review #826310 is a subjective opinion of poster.
0 comments

Greyhound - Take Responsibility of your wrong doings!

2.0
Details
I recently experienced the worst Greyhound experience as of March 26 to today. My bus schedule trip was from Jacksonville, FL to Petersburg, VA and when we arrived to Fayetteville, NC , some of us were asked to board another bus headed to Petersburg ALTHOUGH my trip said we’d only be riding the same bus the whole trip. With the unknown bus switch, they failed to transfer the bags to the other bus. I was only given a claim ticket to get my bags in my final destination Petersburg, VA. Greyhound lost my luggage and gave me the ULTIMATE runaround when I tried to find the whereabouts of my luggage. I was given a useless tracer #, I contacted corporate, customer service SEVERAL times, and even all the greyhound terminals along the routes my bag could potentially be at. Finally when I contacted the Raleigh terminal myself, a man by the name of Charles Davis found my bag, kept me posted on the whereabouts of that bus and where he would place my bag on the bus so they could return it to me safely to Petersburg. He was a huge help going out of his way and no one else tried to do that. They didn’t care because it wasn’t their problem. I received my bag 1 day before my final trip day and I feel like I was robbed of my whole entire trip because you guys lacked taking the responsibility of losing my luggage. I shouldn’t have had to track down my luggage on my own when I contact Baggage customer service they should be taking care of that. Since my trip was a complete waste and I had absolutely nothing for duration of my trip, I contacted customer service to see if I could get some kind of ticket extension since my whole trip was a waste and the woman I spoke to (last name Osborne) said that I could talk to the “terminal manager” about getting a waiver of the $20 trip change because she didn’t have control over that. I felt it was only right because I got absolutely nothing but a measly sorry for all the trouble Greyhound caused with my baggage. This morning, March 31, I went to the Petersburg, VA station, discussed to the terminal Manager, Traci or whatever her name is, my whole entire situation and she had nothing but excuses as to why she couldn’t do it. “Oh well it’s passed the 24hrs for ticket change, and “Oh you paid with a debit card and “Oh you purchased your ticket online and not at the terminal”. How in the world could anyone even have the option to change their ticket within 24hrs when you guys (Petersburg terminal) close at 4:30PM?? All in all she didn’t care and didn’t try to do ANYTHING about it at all. She was quite rude and obviously I was not of her concern. You guy should definitely evaluate your employees because a lot of them are rude and unhappy at their job and take it out on the customers, which is unfair. It’s very unfortunate that this company does not make their customers a priority. Unfortunately, this trip was my last stop EVER with Greyhound Bus Lines.
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Author
Location
Petersburg, Virginia
Service
Greyhound Baggage Policy
Reason of review
Bad quality
Review #821046 is a subjective opinion of poster.
0 comments

Greyhound - Baggage Policy Review from Los Angeles, California

1.7
Details
I bought a ticket to travel by Greyhound. Got to the bus station 1h before and they just told me to wait. When boarding they would not let me because I did not have tickets on my bags. . Which they never told me I needed. .. so I went to get and the person responsable got mad at me because I was late and left me at the station. . I paid 75 bucks and they left me... And everybody was rude to me. . Like I was supposed to know but I'm from outside USA...
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Author
Location
Los Angeles, California
Service
Greyhound Baggage Policy
Reason of review
Pricing issue
Review #675456 is a subjective opinion of poster.
1 comment
2.2
Details
The driver for the Cleveland bound bus leaving Columbus on November 1st 2014 at 5:10 am was extremely rude and unprofessional to put it mildly. I observed him deliberately intimidate and threaten two female passengers until they boarded the bus in tears and visibly...
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Anonymous
#901410

I think I know which driver you are talking about. I had a similar guy from Cleveland to Indianapolis and he was extremely rude and yelling at some women and telling us that w...

Author
Location
Leawood, Kansas
Service
Greyhound Baggage Policy
Review #552912 is a subjective opinion of poster.