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Greyhound despicable customer service

My son purchased a ticket to return to college after Thanksgiving. The bus never showed up and when the bus station tried to call Greyhound they couldn't even get through to their emergency number. They left many kids stranded without rides. The bus station said that the extra buses they needed were never ordered, but they sold tickets to the students anyway!! One person there said the exact same situation happened on the same day last year! Now we have to try and fight to get our refund. How can anyone run a business like this? They should be ashamed of themselves. I will never use Greyhound again.
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Review
#277835 Review #277835 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound in Newtown, Pennsylvania - Refund Policy is Terrible

This review is written in regards to the horrible customer service Greyhound provides. I purchased a bus ticket for my daughter. we never printed the ticket because the printer we thought we could use was broken. When my daughter showed up to the Greyhound station, and asked if they could print her boarding pass, they said no because they the computer showed that the ticket had been printed. We had to purchase a second ticket. I tried to call the customer assistance line to get a refund but was put on hold and disconnectected. Never again will I use this company.
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1 comment
Anonymous
#764119

i paid 220.00 for ticket to houston texas,misplaced it n was told i could get a reprint a couple cities from me..instead they refused and i was stranded n made to pay to go back home since i was unable to repay the 220.00. never again will they get a dime of my money..ill rent a car first n drive myself

Review
#277731 Review #277731 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound is the WORST!

I dropped my daughters off at the greyhound bus terminal to catch the last bus back to school. The bus was 1 hour late arriving and when it did, they were informed that the bust was full and could not accommodate any additional passengers. The driver "supposedly" called her supervisor and we were informed that another bus would be sent and "should" arrive within 45 minutes. We waited around until 11pm and needless to say, a bus never arrived. The next morning we arrived at the terminal in order to catch the first bus leaving out. The bus arrived on time; however, the driver informed my daugther's that he was not going to their destination (as stated on the schedule) and that they should wait on another bus that would be arriving 45 minutes after he left. The "unscheduled" bus did finally arrive....after my daughter's had been sitting there for over 2 hours. I called customer service and spoke with a "laughable" customer service rep. and her "supervisor" and got nowhere. Needless to say, I will never use greyhound's service again!
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2 comments
Anonymous
#451227

Pittsburgh, PA terminal customer service is "WORST" than ever... my wife got e-ticket and her bus was at 5 pm and she reached their at 4:50pm and customer service told that her ticket is not valid, she needs to take "PRINT OUT"..

and they didnt allowed to catch bus...i mean what the *** service is this. cant they check their system and confirm that we have bought the ticket....

will never recommend anyone in the future... i think government should do something about these BS bus service.

Anonymous
#383596

i work for them and i agree, im part of their 1800 number, they dont encourage customer service, i do and i get pin for being nice to my customers,it just dont get why Americans use our service

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Review
#277676 Review #277676 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound in Miami, Florida - Horrible Company

This review is written in regards to the horrible customer service Greyhound provides. I purchased a ticket for a friend and printed the ticket for my own records only because at the time of purchase a screen popped up that said "PRINT NOW" - (There was no alert that said if I printed the ticket, I would not be able to print another). The ticket was a 'will call" ticket and when my friend showed up to the Greyhound station they denied my friend access to the bus because I had printed the ticket. Just doesn't make sense! I fly Delta as well as other airlines and you can print as many tickets as you would like. I spent 1 1/2 hours on hold trying to get a hold of a customer service rep. When I finally reached a customer service rep. they told me denied me a refund or the opportunity to use the ticket on a later date.
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2 comments
Anonymous
#417540

Tired of is a real "jack butt"!! If a company does not put specific directions they are the challenged NOT the person using their service. Perhaps you, Tired Of are "challenged" and/or you work for Greyhound.

Anonymous
#402170

I am sure they should let you print 2 ticket when you only paid for one...read the fine print, the big mistake Greyhound made was selling tickets on line to be printed at home by the challenged

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Review
#276447 Review #276447 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound in Johannesburg, Gauteng - Distressed Parent

My Mother booked a ticket with Greyhound. On the day and time of departure the Bus never arrived, left her stranded at the bus stop, only to let her know 2 hours later that the bus should be there at 23H00 at night!!!!!!!!We made other arrangements and NOW GREYHOUND REFUSES to REFUND my Mother.We phoned and spoke to their Customer Complaints with no luck. We faxed a letter, the bus ticket and confirmation of payment. The only feedback that we are getting is to RE-BOOK they do not do Refunds!!!!PLEASE ASSIST AS WE DON'T KNOW WHAT TO DO ANYMORE!!!!
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1 comment
Anonymous
#379922

It's truly mind-boggling the stuff this odious company is allowed to get away with. Take a look at the ticket and see if it says "No Refund", if it does then that means a lower price was paid for it; if it doesn't say that, then that means the full non-special price was paid, and it can be refunded.

Review
#274297 Review #274297 is a subjective opinion of poster.
Service
Greyhound Bus Service
In early October I took my first and most likely last trip on Greyhound from Las Vegas, NV to Tampa, FL. On the stopover in Amarillo TX the bus arrived on time with a 55 min layover. The 'fun' started when the bus was 1hr 10 min late to the gate(same bus#7268 with my...
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2 comments
Anonymous
#370838

Sheesh, I've had layovers in Amarillo many times and it's almost always a nightmare. The depot is a pigsty for one thing, and the employees are rude and crude with no regard for the customers.

And, yeah, most of the drivers are A-plus jerks. There's never enough room in that depot for the amount of people who go through there; and Greyhound will tell to anything to appease you -- including outright lying that your bus will be held when it most certainly will not.

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Review
#271783 Review #271783 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$600

Greyhound in Bellevue, Washington - Dangerous drivers, bad attitude of terminal personnel, inadequate scheduling

First leg of trip in September 2011 the driver was using a stick -- A STICK -- to hold down the gas pedal by propping it under the dash. If a cruise control isn't provided, make your own??? Even going down mountains!! Very, very unsafe. Then between Memphis and Nashville the driver was falling asleep! He was swerving toward trucks in the left lane and the guardrail on either side. Every minute or so he would *** the wheel back into the intended lane of travel. Many passengers were upset. Oh, it was in a drenching rain as well. But hey, we lived. Final leg of the trip through Rocky Mountain canyons and roadside rivers, the driver was clearly angry when he got onto the bus. Apparently he was "late for an important date" because he was tailgating on other vehicle's bumpers, one a young lady in a red convertible sports car was literally shoved out of the way at the end of a passing lane. He was passing in areas without clear visibility far enough ahead for a BUS to be safe. The bus was swaying wickedly side-to-side as well as bouncing (more bad shocks) as he escalated speed around corners, even cutting corners on blind curves. Passengers were "praying for safety" as one told me, while everyone was struggling to stay in their seats due to the excessive speed on the mountain riverside curves. NEVER again! Oh, the bus was 2 hours late leaving Denver because "someone forgot to schedule a driver on that line." The driver reporting was from the east coast and did not know the route so we were an additional hour late getting to Amarillo. The good part -- Amarillo had known 3 hours earlier that they were going to need another bus & driver going to OKC but did not call the driver in until the late bus arrived. FIVE hours late getting to OKC because of poor management. (Complete disruption of my purpose for going to OKC due to being 5+ hours late.) According to staff at Amarillo, the "remodeling" has been going on "for a long time" with no finishing the job. A miserable mess... dirty bathrooms, lack of adequate food/fluids. The guy was nice but he was clearly burned out on the complaints and situation there. The only clean places were SLC and Milwaukee. Most terminals are in the worst run-down parts of cities/towns. The one forgivable place was Joplin, MO. That the terminal was still there was a miracle and the staff was caring, considerate, helpful. I purchased a one month pass (that disturbed every driver because it required filling out another form). There is a week remaining but I won't be using it. My life is more valuable.
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#265786 Review #265786 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound Bus Lines is horrible !!

Greyhound is the most disgusting company I have dealt with. My son boarded going from london ontario to Lindsay ontario...no one told him his 1 hr layover in toronto...meant he had to go with another carrier...40 min walk in the rain....he was treated rudely by the staff and ended up asking a driver where he could get on the bus....now...its 9 at night...he was to be on the bus at 4:30 coming home...bus broke down...we expect him around 2am....trying to find out info on the return trip was impossible....I WILL never never ever use greyhound again....they are unreliable...purely *** service...should have realized that when i paid for his ticket...3 people on the counter and two of them would not look up for fear they'd have to serve someone !!!!!
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#264116 Review #264116 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound Bus Co. Stations - Bathrooms

I travelled from Tampa, FL to Tacoma, WA. The most disgusting bathroom was in Atlanta. It was filthy and some stalls did not have any toilet paper. The rest of the stops were clean and there was toilet paper in all the stalls. I hate to use the toilet on the bus, so I wait until we stop and I can take my time. Atlanta needs a thorough cleaning and personnel on the premises to be sure they are clean - toilets as well as sinks. That was the second stop on the second day. The bus staion in general was dirty.
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2 comments
Anonymous
#390281

The Denver one is the worst. *** caked dry in two of the toilets.

Anonymous
#375084

I agree. I certainly expect bus station bathrooms to be in pristine condition, right?

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#260069 Review #260069 is a subjective opinion of poster.
Service
Greyhound Bus Service

Greyhound in Washington, District Of Columbia - Bus and baggage

greyhound left my bags at the atlanta terminal and that was after i seen them put them under the bus why would you take my bags back off the bus after you just loaded them on the bus i got on sheesh greyhound has bad customer service and bad baggage dept please fix greyhound bus service i might just never ride them again that is 3 x this has happened if they are owned by First Student Which is a school bus company what do they do this with the children also forget to drop them off at the right stop or forget them all the way you can't fix ***
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Review
#259633 Review #259633 is a subjective opinion of poster.
Service
Greyhound Bus Service
Loss
$3